JPMorgan Chase
Reviews and Complaints

My agent went to have an insurance check endorsed (FOR THE SECOND TIME) for me so that I could deposit it in my bank account. I am disabled and Mr. Fryer is my agent with full power of attorney to attend to my business. (I had some damage in my home and needed to get it endorsed by Chase because the insurance co. made it out to Chase and me because it was over 5000.00. ) "Mr. Jones" made Mr. Fryer wait over an hour while he "chatted" with an employee. Then, Mr. Fryer attempted to speak with another associate and Gregory Jones said that "I couldn't talk to her because he is THE BOSS"...(what a joke) How he made manager, I don't know. This man was rude, rude, rude. He told Mr. Fryer that if he didn't want to do it his way, he could go to another branch..! He attempted to get personal information (ss#, etc) from Mr. Fryer..this is after the previous visit where they made copies of the power of attorney and confirmed that he was an authorized agent for me!
Someone needs to check up on this branch. This Gregory Jones is not suited to be in this position. He looks like an indigent off the street the way he presents himself with the long mop hair-do, and his attitude towards customers. Needless to say, if I ever need to do business at a Chase branch, and I hope that I do not, I will not be going to the Hiram Pavilion branch in Hiram, Georgia! This manager has a prejudice against whites-as he treated Mr. Fryer like he was beneath him and talked condescending to him in a prejudicial way. I am in touch to my attorney about this particular treatment.

I have to call them almost every month to get an overdraft fee refund! My rent is $820.00 a month which I pay with a check...and never have enough in my account to cover so I know I will get the one $34.00 overdraft fee for that...but what chase will do every time is post a debit transaction of a lesser amount to my account AFTER they post the larger check amount first...causing me to receive more overdraft fees which is completely illegal! I'm sick of this happening and it needs to stop! I used to work for a bank in the call center so I know the rules and regulations. I have been with this bank for several years. Even when it was still Washington Mutual...which was a way better bank in my opinion...cause I never had this problem until it became Chase! If this doesn't get resolved and I keep receiving multiple overdraft fees instead of the one overdraft fee for my rent I will definitely close the account and take my business elsewhere. Also will report this bank for illegal activities!

My name is Patricia Garcia I took my daughter Jessica Alvarez to chase bank to open an account with a small inheritance check I received from my father I gave it to her as a gift cue she deserves it more then anyone okay first of course they put a hold on it that's understandable. So we wait the 9 or 10 days so we look online it shows it went through so we go to Fresno to go shopping and its declined we call they tell us to go in on Monday with two forms of identification . Monday we go to the bank show our ids they tell us the account was already in closing but come to find out they called the bank the check came from and my half brother who wrote the check they verify everything is good now why did they start closing the account out before verifying it they had all the in formation they needed . Then the lady tells us their sorry the account will be reopened that night or first thing in morning . So well we wait till following day and nothing so the next day we call the bank they opened the account but didn't put funds in it will be another 4 to 5 days we go to b ink this morning still nothing .My poor daughter has been waiting to use this money to get her business going, I find this very bad employee mistakes that need to be addressed .We understood threes a lot of fraud out . But to close out the account before checking it is wrong we opened her account on the 19th of Oct here we are on November 6th and still can not get into the account now just to let you no anyone in the right mind would pull all there money out and take it to another bank .The bank is in Sanger ca on sot and Jensen I don't know my daughters account number or anything but the check was written to me by my brother and I sighed it over to her I'm sure if you need to look into it threes only one Jessica Olivarez thankyou Patricia Garcia

On 10/30/17 @ 4:46 pm., I deposited $500.00 to the ATM at 1204 E. 53rd St. Chicago, IL. It spitted out $20.00, but kept the 480.00 without crediting to my account. I put in a claim at the bank right after it happened, but I have not heard from Chase as of yet. They told me to give the investigation 12 hours. I had to call them on 10/31/17, but they have not finished the investigation. Now, it's 11/01/17, and I have received anything from Chase.

Per chases offer, I did a balance transfer on line for 3000 from chase to my citibank account.
My account was debited but on money showed in my citibank account. Called chase. They told me that I had a wrong account number entered. They said citibank will return the check and i'll get a letter and my account will be credited. No letter, no credit... One month, two, three... Called and called and called, talked to customer service, supervisor, no one wanted to move a little finger. I went on line disputed the transaction. Got credit just for the 3000 not for the service charge. After for months my account was debited for 3000 again. Called, citibank deposited the money in the account of some man, with different name, different gender, has nothing to do with me. The chase supervisor was sarcastic and arrogant and didn't give a damn. She told me it's up to citibank now, I have to call them. What am I to tell them, I asked. She said 'figure it out. Not our problem'. Three thousand dollars just went to someone's account because chase didn't bother to put a stop payment on the check even though I called them 100 times. Now they want me to pay them the 3000 dollars. The money that I trusted them with and trusted them to be sent through their web page to the right source. A bank stealing 3000 dollars from you. How's that for a customer service.

I have disputed an amount of $116.for claim #[protected] due to a poor salon service with New Look company, I was told to provide information to support my claim, I have explained to them Chase what I have done to resolve my hair when New look salon refused to correct the highlights they have done wrong and I paid $40 extra at somewhere else. A rep called me on 10/13 to provide a receipt and I attached it with it and now they went back and debited the amount. Please review the receipt from My Beauty Concepts with .

"I Priscilla Pena am the owner at My Beauty Concepts her at 8043 Callaghan Rd San Antonio tx 78230 san Antonio tx. The client came in with spoty orange and brassy stripe highlights that she did at another salon. I corected the color to a medium ash blonde to remove the orange and blend in the color. I charged her 40 to correct it. If you need to contact me my number is [protected]"

I need the executive director of Chase to review this complaint, tired of talking to some out of country representatives they seem to have a language barrier issues.

Navy Bernard
[protected]

On October 11th, 2017 I went to a branch at Santa Barbara in Naples Florida 34104 to open an account, a banker by the name of Martha has refused to open that account, she said her manager by the name of Alejandro told her not to open it. I think it's prejudice because my documents were correct. I arrived at the bank at 4:55 pm and she told me it was too late anyway to open that account when the bank was going to be closed at 6:00 pm. Then she started by asking me some questions, then she said I am not qualified for an account when I have a perfect credit, a good background and a good job. She didn't open it because I am black guy, that was her only motive. I think this is wrong to discriminate people like that. If I had another color, it was going to be ok. Next day, I went to another bank and I didn't have any problem at all. This branch has to stop treating people like that. I am not the only one, I know other people with the same problem.This is very bad.
Sincerely
Elissoy Herard
[protected]

A few months back, I had someone successfully reverse over $1000 of charges on my Chase checking account. At the time I had around $150 balance in that account. Then they were successful in wire transferring $1000 out of my account. I have been reimbursed the $1000, however I had a balance of around $90 in the account at the time Chase closed the account for which I never got an explanation as to why my account was being closed. I would like to have the balance that was left in that account refunded to me.

Sandra Garland

I have tried to get an reissue of my debit card for over a month now, and still have not received one. The first time I submitted for one it took over 5 weeks, when I've constantly called to see what the hold up was, to finally cancel that one and have another one shipped out, and still have not received it and it has well over been the estimated 5-7 business days. I have bills that need to come out on a card before they are cancelled. Please get back to me asap.

There was a deposit made to my savings by mistake and once realized 5 days later was taken out through misc. debit. I did not receive any notification and only found out when I was reviewing my account. Called Chase Customer Service, referred to Loss Prevention and then referred to on Line Service which all three were not able to answer a simple question of why there was a lack of notification and if there was a break in protocol. A banker tried to help in my local branch and was also frustrated with the answers she got back from them and she referred my case to her branch manager a week ago and have not heard from her either. It is frustrating and concerning given all the identity theft issues going on.

I am hoping that you can help resolve or bring this to their attention.

Andres Abad Jr.

Worst bank I ever deal with.
Two days after they accepted and open my new account, they hold my deposit for 14 days. Locked my account. Even though the deposit money was from my other bank account and the money has been cleared, Chase continued to refuse to release my money.
They even request me to go down to Social Security office to request a letter even though they could not cite the exact reason, and after they check all my photo ID.
I complain all the way up to the Executive Office. One week after, the case is still hanging even though I submitted additional document per their request.
Oh, and forgot to mention that I have been holding their premium credit card for 3 years in good standing. And so, I am not new to them when I open this "new" deposit account.
Worst bank ever...

Chase Insurance claim #7148402

Holding hostage our $28, 000 in escrow while demanding a copy of my contractor's state license for a long time now after our complaint.

Provided Chase with the Georgia Statutes that says roofers are EXEMPT from being licensed.

Chase still demanding a copy of a license that can NOT even be issued in GA.

Now that say it will take them 48 hours to make a decision even though the person on the phone can see the law that states there is no licensing required.

Being arbitrary and capricious as well as stubbornly litigious even though my contractor has already delivered over $28, 000 in materials to the job site.
In addition, they have repeatedly sent us new blank forms to fill out and we have sent in the forms a total of 7 times to 3 fax numbers Chase provided for sending in the forms.

Meanwhile, the website still shows 3 documents they say they do not have although a Chase employee on the insurance help line said SHE could see the documents herself.

This has been a clusterFk non stop.

Thanks for choosing to go paperless. This email confirms your change from US Mail to paperless delivery for these account(s):

PREMIER PLUS CKG...3076
PREMIER SAVINGS...9238

I opened a Premier Checking and Savings Account via military program on October 7, 2017. I completed all of the paperwork and gave the manager my social and other pertinent information. He stated that I had a credit on my old account from years ago. Previously I had an account and my teenage daughter was linked to my account as well. They closed her account because someone had stole her debit card, but she had some overdrafts that I paid. I have my receipt that was over 4 years ago. I came in to turn in my security deposit key on October 7, 2017, because they are moving to another location and they are going to give me a new key when the relocate. I opened the accounts and setup passwords on the manager's computer. I had a check from the IRS that total $3, 596. I told them to put $1, 000 in the savings and $2, 596 in the checking. The bank manager came back and said they have to hold the check for 5 days. I said ok, I understand that. I called over 8 days later, they told me that my accounts were closed and they wanted to end the relationship with me. I asked them for full disclosure of why they denied me, they refuse to tell me. The data collected under the requirements of the federal Fair Credit Reporting Act, I am allowed access to the information by law. I need the name of the verification service used when I applied for my checking account. I should right to see the record the date the account was closed any indication of why I was denied. I told her that I need my money immediately due to my health and I have to purchase my medication. She told me to stop payment on the check. I told her all they have to do is deposit it in my savings and I could withdraw it and then they can close my account. Chase is refusing to give me my check, that I worked hard for. I want my check sent to me with a tracking number, I need a copy of my check and the date they are going to send it out immediately. I'm also going to file with the FDIC. This is criminal to take someone's money. I don't care if you close the accounts give me my money. I don't owe Chase nothing. Give me my check, please.
Thank you.

LISA M REED

My nieghbor is an elderly woman. She got a call from a so called certified Microsoft repair man claiming he was responding to her computer issues. She recently did call someone about it but it just wasn't this person . She believed that is was so she allowed him to access her computer remotely and he stole 600 from her. She called the police she filled out all she had to with chase. And Chase bank won't return her money because they claim it came from her ip Address. This poor woman is on a fixed income . She even has threatening texts from this man. I'm disgusted chase won't return her money

Hi there,

I was stunt when saw my checking account history was overdrawn $1135 on 08/21/17, purchased a laptop thru Ebay using paypal link to bank account, I never purchased laptop thru Ebay, and filed disputed to bank, notify Ebay and Paypal. Bank (Chase) gave me temporary credit. Few days later, I got the laptop shipped to me, I was stunt again, how somebody know my address & info. So I called merchant (his info on the box of the laptop) & told him I never order laptop from him thru Ebay, I wanted return & refund, he emailed me shipping label, I took laptop to Fedex office, got the receipt and return it.

2 weeks ago, bank debit back the $1135, I was stunt & called bank again, the supervisor from dispute department (Jason) was rude, he not even gave me chance to talk, he said I have to deal with merchant and paypal, but paypal said I have to deal with bank because I file dispute. Your dispute department said because merchant verified my name & address that the laptop shipped to me, but I told Jason and dispute department that I returned back, again Jason told to deal with paypal & merchant. Is that the way Chase treat customers ? I been banking with Chase for more than 5 years, since it was Washington Mutual bank.

I also went to branch at 700 Market st, SF, Ca, talked with a banker (forgot his name), he also rude/snobby, he said he won't remember my story and he just gonna connect me with 1-800 number to talk with them. I wonder why Chase hire snobby employee as bank consumer service if he not able to help me at all instead connected on phone with 1-800 number ? What is he doing there just sit down & be a pig all day ? So unprofessional. Finally I went to another branch which the banker very helpful and issues a paper to documented everything. Most of all, my account got hacker, bank should responsible for my account security, you should have insurance, why not responsible at all ? And please re-train all your snobby consumer bankers & their supervisor. The supervisor at 700 Market also not good, I asked the banker if I can talk with their supervisor, and if I can get all documented ? Supervisor not even talked to me instead telling banker to tell me that they don't have anything, how come other branch have those papers, 700 Market st not ? Are they just lazy snob employees ? Chase bank getting bad treat customers now.

I have had my business account at Chase Bank since 1988 and really have not been happy for many years. The Minoa branch was terrible to deal with so I switched to the Oneida Branch. When I moved into the Eastwood area about 10 years ago I switched to the Industrial Park Branch. For many years the manager there was great as were the tellers because they were the same people we got to know and it was nice to see them.

Now that branch does not even seem to have the same manager there needless to say the tellers are always different. And they are not very observant or smart. I bring my personal payroll check drawn from my personal checking account there twice a month, point out the fact that my check is a Chase account check, and it never fails that I am asked the same question, "do you have a Chase Account?" This makes me feel like they are not very intelligent and it frankly makes me not trust their knowledge at the teller window. It seems this is the only branch that actually does this as I have been to the Dewitt branch and they are very intelligent.

I held a residential mortgage starting in July 1995 for my home at 99 Cornwall Lane, Guilford, CT 06437. Originated with Chemical Bank on that date and then merged with Chase in march 1996. Chase has not accurately reported my credit history back to the origination of the loan to July 1995 with the three credit bureaus making my average credit "age" much less than a 56 year old person should have. Please adjust your credit reporting on me to retroactively include back to the July 1995 start of my mortgage history with Chemical/Chase/JP Morgan. Merely a record keeping complaint but with a large impact on credit standing.

I can be reached at [protected] or [protected]@aol.com

Regards,

Dave Wilcox Jr.

Chase Business Debit VISA cards are being declined.

Sarai Martinez in Business Banking said there IS an issue with VISA.

I asked for notification to when the issue is resolved. Told the only thing I can do is try using the card later today.

It is an embarrassment for a good standing Chase customer with ample funds in their accounts to present their card and have it declined.

Asking for your customers to use the card without knowing when the issue has been rectified is unacceptable!

There should be some type of notification provided for when the issue is resolved.

TO: Customer Service
Merchant Service
JPMorgan Chase

FROM: Valentyn Kulbaka, President
Green Wall Construction
3261 Phillips Hwy.
Jacksonville, FL 32207

Merchant ID: [protected]

I consider it is my duty to inform you about the unpleasant experience that I had with Chase Bank Merchant Services when trying to solve important issues for my business.
We produce custom decorative architectural elements for our customers and the speed of ordering for us is very important because our customers want to get our products quickly.
(The catalog where you can learn more about the products we offer www.decorativearchitecturalshapes.com)
In order to receive payments from clients, Green Wall Construction LLC has been using Chase Paymentech ever since December 19, 2015. Every month the company accepts payments from approximately 15-20 our customers using your service. For our business, it is of extremely important that payments are processed as quickly as possible and transactions are easy to complete.
During all this time I was happy to use your service, as all the issues were resolved easily and quickly.
Since most of our customers reside in other states, we work with freightcenter.com which helps our customers get our products as quickly as possible.
On June 15, 2017 one of our new customers, Louay Hussein (phone [protected], [protected]) has placed with us an order for the production of architectural elements for his new home in Northville, MI.
On July 12, 2017 he received the invoice 7807 for an amount of $ 16 752.92. He flew to us from Detroit, along with his wife and a young child, in order to get acquainted and discuss the details of his house project. He was pleasantly impressed by the fact that we manufacture custom products and with the technological capabilities that we have in our facility.
He was so glad to start working with us that immediately made an advance payment of $ 6, 000 using the American Express credit card. On July 21, 2017 Mr. Hussein made another payment for this invoice in the amount of $5, 000 using the Discovery credit card. Having agreed with the details of the order, we immediately began to work on this project.
A month later on August 29, 2017 his order was completed and ready for shipment. We received a shipping quote from our carrier and waited on the customer’s shipping cost approval.
The customer was provided with pictures of finished products made according to his own dimensions and his specific design. The shipping carrier has also contacted him in order to receive payment and coordinate the delivery time.
The client informed us that he was pleased with what he saw and wanted to arrive and see products in person before shipping to check whether everything corresponds to what he ordered. We agreed that we will wait for him on Friday, September 1, 2017.
Unfortunately, Mr. Hussein could not fly on Friday for personal reasons and postponed the visit until Tuesday September 5, 2017. On Tuesday, he also did not to arrive and rescheduled his visit on Thursday, September 7, 2017. Since the hurricane Irma was approaching Florida, he refused to travel to us during this period.
Meanwhile, we found out that the customer withdrew his payments and indicated the reason that he did not receive the ordered products. Mr. Hussein has stopped responding to our calls and we could not get in touch with him for several weeks.
We turned to the American Express as well as Chase Bank Paymentech Customer Service for assistance with this issue. We explained the situation with a request to return the advance payments received by our company under the signed contract earlier, as the customer under the contract had to pick up his products or arrange transportation.
The total weight of the ordered products is 22, 000lbs and it completely occupies the entire trailer of the truck.
After reviewing all the documents provided by us, the American Express Customer Service has made a decision that in this dispute we acted in a good faith and honesty in relation to the client and returned us retained before $6, 000.
I want to note that American Express made its decision without putting our account on hold. The bank withheld the amount of $6, 000 from payments coming to the account and after the necessary amount has accumulated continued to work in a normal mode.
However, I had completely different experience with Chase Bank Merchant Services.
In the chargeback department, our fault was immediately recognized as dishonest seller based on the absence of shipment tracking information from us. The fact that then the client had to take the products from our warehouse under signed agreement seemed to mean nothing. One of Chase Bank Customer Service representatives went as far as offering us to ship products for free and then try to sue the client!
I want to inform you how your service works.
On September 19, 2017 at about 10-11 am we called Chase Paymentech service asking how long our account will be on hold.
I was transferred to the chargeback department then to the department of collection then to the risks department and in every place, I had to repeat my story again and again.
However, no of the representatives could tell me clearly why Chase Bank is keeping $ 7092, 26 of company’s funds on merchant account and still the account is on hold. Although, the amount the bank had to keep was only $5, 000. I’ve spent two and a half hours on the phone and was promised that within 24 hours there will be news for us.
The next day on September 20, 2017 in the afternoon, I decided to follow up what progress that has been made in our case. Everything remained the same as I was getting transferred from the department to the department. Later, I’ve found out that the issue with collection department has been resolved I need to wait 48 hours for this information to be submitted to chargeback department. Once submitted the account will be transferred to Risk dept., so the account could be released from hold. On that day I’ve spent approximately another two working hours on this issue.
The next day on September 21, 2017 after lunch, I decided to find out what progress has been made in our case. Unfortunately, there was no progress on the resolution. Everything was very similar to the day before. Once again I had to continuously repeat my story and be transferred to different departments. At that time I was in collection department that they have a solution that will speed up the process and the company should be back to normal operation by Monday or Tuesday of next week. Three times I was assured that the money will not be taken from company’s checking account at Chase Bank and that I should not be worried. Once again another two hours of my work time was gone.
The next day, September 22, 2017 I saw that Chase checking account was charged in the amount $4008.98 and $255.42. I contacted customer service to find out what the charges were for.
However, the representative from the merchant service talked to collection department while I was on hold and happily informed that collection has nothing to do with the hold anymore. I was advised to contact the Risk department at that time.
At the Risk of the department, a young man talked with me and within 40 minutes we found out that we have $ 7092.26 at our disposal and they will be transferred to our check-in account no later than Tuesday, September 26, 2017 and that nothing can be accelerated at that point and everything is already in automatic mode, so I should not worry. At the end of this phone call, another 2 hours were gone.
On Monday, September 25, I decided to check the status of my case again.
This time, to my huge surprise I’ve found out that a decision to terminate the account has been made. It was shocking to learn that the decision is not subject to appeal and our merchant account is closed due to excessive chargebacks (for the last three years it was the only chargeback on the account)
I was also informed that the amount of $ 5.761 will be withheld within 6 months to cover the bank's risks.
Moreover, I’ve spent another hour on trying to find out what happened to the difference between $ 7, 092.26 and $ 5.761 being held on hold. The representative could not provide an explanation about where did the reaming balance go and took my phone number saying he will call back. He never called back.

Let's sum this up. We suffered from an irresponsible buyer. The company did not receive the full payment $ 16, 752.92. Additionally, $ 7092.26 was placed on hold by Chase Bank. This sums up to $ 23, 845.18 that was stolen from my company. As of now, I cannot pay salary to my employees on time and have no ability to accept payments from responsible buyers who wish to buy our custom-made products.
Can you please explain to me what is my fault in this case and what benefits did I get for my business for cooperation with your bank?
All of the above you can check by contacting:
Louay Hussein (phone [protected], [protected])
Risk of department case No. GA # 9960
Merchant service case № [protected]
Collection department case № [protected]

_______________________________________
Valentyn Kulbaka
Green Wall Construction
3261 Phillips Hwy.
Jacksonville, FL 32207
[protected]@royalfoam.us
[protected] (office)
[protected] (cell)

In October 2017, I received a check as a result of a Chase employee's gross negligence. I was wrongly removed from a joint account and denied access to the funds. The primary account holder has passed and as joint accoutn holder and executor of his will, I contacted the bank. They completely disregarded the estate planning and removed my name from an account without my signature and without written notification. The Executive Office acknowledges this gross mishandling of the account. However, as a result, within 4 months of this employee's gross negligence, my father had passed and Chase gave a dead beat family member access to the account without my notification. Needless to say, he nearly depleted the account. The account was frozen after weeks of me contacting Chase, and by that time, a minimal amount that was left. It was split in half and distributed to both parties. I am entitled to knowing exactly how much money was wrongfully withdrawn while I was denied access. There are assets to a home sale that were depleted as well. I have very well documented all of my correspondence with the Executive Office and their failure to provide customer service. I am not receiving calls back from the multiple people, inlcuding managers, that I have attempted to call and was even told that a manager did not deem my call back necessary and closed my request. I am absolutely disgusted. I have other accounts that I plan to close if this is not resolved in an acceptable manner.

I am furious and want answers, but no one is calling me back. It's as if they think ignoring me will make the situation go away. I would like a supervisor, who is capable of providing answers to my questions, to contact me immediately. I am entitled to bank statements and reimbursements for your banks gross negligence.