JPMorgan Chase
Reviews and Complaints

This last comment I disagree with strongly. What the pther's said is true, how do I know every bit of it has happened to us
and now that I'm widowed, I have really seen first hand the shady words, deeds and everything else.
My health has really been affected.

God help us all.

would it make sense to do a forbearance if we are already applying for the Making Home Affordable Modification Program? The modification paperwork has been with Chase Home Finance since July and it's getting harder and harder to pay the mortgage. My question is ... how exactly does Chase's forbearance program work and would it be beneficial to do a forbearance at this point?

Why do the Courts CHOOSE not to listen to the customers? Chase are a tribe of bullies, they lie about everything, and file false docuements. Come on Justice system, open your eyes, why are you ALLOWING this to continue. It makes me sick!. The justice system can and is bought. Shame on America!

Your attitude is the exact attitude I have got from almost every Chase employee I have dealt with! We are people that have come on hard times and are jumping through every hoop that Chase throws at us to fight to keep our HOMES! It's not a piece of furniture or a appliance from Walmart we are talking about. It is our HOMES! I have been going through the "modification" process at Chase for over a year. I have faxed everything they have asked for at least 4 times because they keep losing it. I have signed their Forebearnace agreement and followed it to the letter, but was told because they were overwhelmed with these loans, I had to continue with making the astronomically high payments in the Forebearnce agreement until they get around to finishing on their end. No where in the agreement I signed stated that I would have to do this. You want us to be patient with you because you are overwhelmed, but you treat us with disrespect and disgust! You want the government to bail you out cause your on hard economic times, but then turn around and have no compassion for your own customers. Just remember what comes around goes around. The economy will not be like this forever and sooner or later the customers will not be held hostage any longer. It's then that Chase will feel the pain that the rest of us are feeling right now. Our memories are long and we will remember how we were treated when we needed help and it is then that you will see a mass exodus of customers leaving Chase! Hopefully it will be then that you will not have a job and then you won't have to worry about how much you hate Chase customers!

hey genius - your investor is behind. if the investor was wanting to foreclose, they wouldnt be wasting their time and money continually offering you help by extending our your forbearance. i love how you guys get assistance, then find SOMETHING to still complain about.

want to know a secret? complete the d*mn forebearance, and you will go into a loan mod! the reason these break and get declined, is bc our customers do not uphold their end of the deal. wait, thats not a secret... THATS PRINTED IN YOUR PAPERWORK!

CHASE REALLY SUCKS, RUDE CUSTOMER SERVICE AND RUDE ATTITUDE, I'M NOT LATE ON MY CAR PAYMENT THERE TRIPLE CHARGING ME 950 A MONTH THAT'S NOT WHAT THE CONTRACT SAID, AND IT SAID 347 A MONTH, I TOLD THEM 20 TIMES TO FIX THE SITUATION AND NO THEY ARE TO DAM LAZY, CLEARLY THEY DON'T UNDER STAND. THIS MONTH ITS 950 A MONTH FOR A 2017 SUBARU IMPREZA AND HONESTLY, I KNOW MY RIGHTS I HAVE ALL MY INFORMATION THAT I PAID FOR THE MONTHS SINCE JULY 2018, THERE TRYING TO TAKE MORE MONEY FROM ME WHEN I CAN'T EVEN AFFORD 950 A MONTH, THE AGREEMENT ON CONTRACT WAS 347 A MONTH NOT 950 A MONTH! THERE SO GOD DAM LAZY THEY WON'T FIX THE SITUATION ON THERE DAM END. ALL I KNOW IS I'M NOT GONNA MAKE THAT 950 MONTH THIS PAYMENT, IM PAYING THE 347 A MONTH PAYMENT THAT I OWE EVERY MONTH. I CAN'T REFINANCE MY CAR. BUT IM GONNA FIND A WAY OUT OF THIS BANK EVEN IF I HAVE TO TAKE THEM TO COURT FOR OVER CHARGING ME EACH MONTH. IM SICK OF IT. ITS THE WORST BANK TO WORK WITH, AND YOUR CUSTOMER SERVICE REPS R IGNORANT.

If you want them to pickup that car just tell them if they don't come today you will call the Auto Pound to come get it cause you're not a Storage Unit. They will be out in an Hour and that car will be gone..GUARANTEED

I switch jobs while having an auto chase loan and they never called me regarding no full payment had been sent in. I called them since they did not to let them know my situation - the right thing to do. After that they started harassing me for days. Like no calls and then several. If I had not called them first I wonder when they would have. Evenually, I made a verbal agreement I would make double payments each month till I was up today. I was never more than two months behind. I payed one payment on day and planned next pay day to send another. That first payment was on a Monday and they repo my car the following Wednesday night. They wanted my to pay western Union at Walmart on Monday but I told them I only had enough money for the actually payment and that was my right pay through my bank's bill pay. I called her Tuesday to give a reference number and she like we will still possible repo the car. I like you better not cause I just made a payment in faith they'd not repo my car. But they did. I was made but overall I didn't need car payment anymore. I want to make good on the loan since I did make agree to in the contract, but the amount left on it is not adding up. I paid into the loan over 4400 and they sold the car for about 2200 and they said I owed 5700 still. The loan was only like 9800. Even with the interest doesn't make sense. They never added repo charges to my bill nor will they mail out form with all that I paid in, car sold for, interest paid in, and what is left on the loan. They never sent me a letter they were repo it, which is the law and they believe it is their right not to. If I had know they wanted my car I would have delievered it to them right away. I did not need they bad attitudes and unwilling to work with me. They could had the car earlier and saved everyone's time. But instead they fought with me verbally over the phone. I need some legal help on this and I know that they are trying to scam me - they think young adults in their 20's are dumb. They messed with the wrong person I know my rights!

I have never had a problem with a bank before but now I do. I do not like Chase at all. I use paypal and paypal put a charge on my account of a $2.00 cash advance. This is because I use bing for cashback purchases and one of my purchases was returned but since they put the money in paypal account already, I owed paypal the money. I didn't know that I would be charged as a cash advance as I always use paypal for credit card charges so I authorized the charge. I never every use cash advances. Anyway, Chase charged me a $10 fee for this $2.00 cash advance. I am furious so I call them and I explain the situation that I never charged a cash advance, that paypal never informed me of this. Paypal just emailed me and asked to bill my credit card for the $2.00 so I did. So I asked Chase to remove the $10.00 fee saying that why would anyone ask for a cash advance of $2.00? The customer rep agreed but said she can't remove the fee! I asked to speak to her supervisor and she told me they can't remove it either. Then before I could say another word she said if there isn't anything else have a nice day and I was in the middle of saying there is something else but she hung up! So then I called back because I had a question about another card in which I had paid the full balance of the card minus the return I had done. I always pay my balances in full to avoid finance charges but somehow I was still being charged the interest fee. My former credit card company, Providian, which was taken over by WAMU, which was taken over by Chase, would always remove the fee as a one time curtosey. Well Chase wouldn't remove my finance charge! The rep said even though I paid what I owed technically, I still had to pay the whole balance, including what I returned, to avoid finance charges! What the hell? Who pays for something they don't owe anymore?

I am with ya on the FACT that chase banks blows big big BIG BALLS. here's my story! My card number was stolen on the internet and used to make some online purchases (dating services, online poker...etc). They charged pretty close to about 600 dollars (i had 400 in my checking i know im a poor college kid). they call me the next day and ask if i had made those and i said no and they took care of the charges...or so i thought. 3 months later times were rough and i only had 25 dollars in my account but all was accounted for. I go buy a few groceries about ten dollars worth only three items but they were all at different locations and different transactions. Later that night i check my bank account and my account was in the negative because chase had charged me 30 dollars. Go into the branch the next day and they said they had reversed their decision on one fraud charge and i had 105 dollars of overdraft fees because of yesterdays purchases. I fought and fought with them about how i didn't make a charge that was made online for dating (i'm married!) but they said they weren't sure whom to talk to and they when they make a decision like that it's final. I had to call my mother to send me money because of the banks decision. I cancelled out my checking out with them and they charged my chase credit card a missed payment because they didn't know that i had closed my checking account.

Chase bank is absolutely the worst bank i've ever had. They dont tell you everything that you need to know or have the right to know. They make their money from defrauding hard working people out of their hard earned money. They never know whom you need to talk to and there is always never anything they can do because and i quote "its not the banks fault, we haven't made any errors".

Chase is a really hard bank to deal with when it comes to chexsystems. They also report to EWS. I would contact headquarters/CEO of chase in writing as well as the OCC. Believe it or not, this is a common probelem.
www.chexvictims.net

Chase filed a lien on my mother in law's house, she died, sold the house - tried to pay lien off - they won't answer phone calls. I have called over 20 times in the last week - hired attorney - they won't answer him, either.

I am willing to file a class action law suit against Chase - got3boyz@lycos.com - write to me - they won't answer my calls or write to me

I have exactly same problem that to be when i was counting each penny for my downpayment. I went to couple of local chase branches and same thing "it auto calulated"... i am WAMU customer from long time have multiple accounts/credit cards...but i feel so pisst off i am planing to move some account to other banks..

I had the same problem. What is wrong with Chase? Bunch of crooks. Their penalty pretty much wipes out the interest from my CD. And oh they renewed my CD for a whopping 0.2%! This is a disgrace! I am ashamed that i have been a Chase customer. They do not have any sense of customer service.

Chase has now taken the stance that they do not have to notifiy you when the CD has matured and will sock it in a new12/13 month CD for you drawing an outstanding .02%. It cost us a bit of money but we opted to withdraw and put $$$ into a other bank. Just another unbelievable way of taking your money, these days.

I have the same problem. Chase just take advantage of WAMU customers who don't pay attention to their harsh early withdraw penalty. I would avoid Chase in any way in the future.

My complaint is in regards to JP Morgan's giving no access to any form of customer service, for the Colorado Quest card/ EBT program. I'm suppose to have web access to online services, however their security questions prevent me from logging into the account. My complaint is that there is no way to contact them to reset the security questions. Sure I can call the customer service phone number, but even there, all services are completely automated, without any options for the services I need. It seems they want no contact with anyone one, who has problems with their company. I am so completely frustrated, I wound never recommend this company for any sort business ever!

p.ginther@q.com

I knew I wasn't the only one...

I don't have a loan with them either - never have.

I want to joi a class action against Chase Auto! A year ago they repoed our SUV. To date the SUV is still in our name and the TAG is missing! Chase claims the SUV was damaged and had hi miles our records show that it was taken 2 months prior to Chase documentation. They also sold it for less then a grand, yet the loan is for over 7 grand. No way is this SUV worth only a grand! We were told to wait for the hardship program and we were not offered this program, Chase just took the Auto! They need to be sued that will but a end to their Fraud and illegal business practices! Also Chase never sent us a notice to pay balance on SUV..so we couldnt even save it..and Chase would not let us sell it!

My husband and I have always paid our bills on time. I am pregnant and I am not working F/T. My husband got "transfer checks" from Chase last week. He hadn't had a balance on the card and the limit was $17k. I used one of the checks to pay off my credit cards and the transfer rate was 0.99%. I deposited into my bank account on 9/25 and it cleared on 9/28. I sent Electronic payments from my bank acct on 9/29 to pay the credit cards that I had so all would be on one card and I would only have to make one payment every month.
Today, 9/30, my bank calls me and tells me CHASE refused to honor the check. I called my husband and HE called Chase to find out WHY? My husband and I both have credit scored in the high 700's. We PAY OUR BILLS.
Chase told my husband "we decided to close your acct today because you haven't used it".
My husband says, well then why did you allow this to GO ONTO MY CARD?
Chase said "it was an error"

I find NO COINCIDENCE at ALL that Chase happened to close my husband's acct IMMEDIATELY after we used one of the checks. So now I have $5k worth of checks going out of my acct that WILL BOUNCE.
Isn't this nice? Isn't it great when people who PAY THEIR bills get the shaft? I have to wonder why they didn't treat delinquent, irresponsible people who CAUSED this "crisis" like this.
I know a person who declared bankruptcy and THEN got a WHOLE bunch of new credit cards, ran them up again and then declared Bankruptcy again!
Maybe that's what we should all do folks... STOP PAYING YOUR BILLS AND DECLARE BANKRUPTCY! It's become apparent that doing the RIGHT THING in this country only gets you punished... that is why people who don't pay their mtgs and bills get so much help! Nice to know when we PAY OUR BILLS we get screwed even more. I WILL BE CLOSING ANY AND EVERY CHASE CARD I HAVE!

I agree! It's not fair that the consumer not only gets stuck with the bill but now has to deal with poor credit ratings. How in the world do you explain that one? There needs to be more control, if creditors offer credit to people that really never "qualified" shouldn't the creditor be liable? why am I? I didn't have anything to do with it. Instead, I get stuck and so does every other good person. Now it's nearly impossible to become credit card free with having to pay off creditors bad choices. BTW what's happening to all of the people who defaulted? I wonder...

More people need to come out and address the unscrupulous and unfair behaviors of credit card companies like Chase. The more we all talk to our politicians and report these tactics to government bodies like the FTC, the less they will be inclined to practice them. I too paid off a balance on a Chase credit card that I have had for 4 years. In those for years my interest rate went from 9% to almost 28% with little to no fault of my own. I decided to pay it off and stop paying them more interest than I would pay a loan shark. No sooner that I paid it off that they reduced my credit line by half. Instead of now showing a higher available line that was now completely paid off, I have half the line and now by doing so, they have hurt my credit score by how much credit I have available. Another friend of mine had the same thing done to them except he uses the card for monthly expenses and was paying it off at the end of every month. After the most recent pay off, they cut his credit line in half just a week after he paid it off and unknowingly went over his NEW credit limit by $30.00. They hurt him by now showing less credit available, a card that should have had more than 50% credit line available now showed as maxed and over the credit line. All within a week. This type of practice needs to stop and these banks should not have the power to manipulate consumers as such. When credit has become the end all be all, even the good people who pay on time get hurt. Contact your politicians and scream out to the top of your lungs!

My parents had a Chase credit card It is showing on there credit statement errors when my mom went to fond out what was going on because they have not had this card for years. Chase told her that they had sold the contract to three different bank now they cannt come up with the contract what can we do. We need to get this taken care of and I thought if they could show you the contract you did have to pay the debt but they really do not owe chase.

Our chase checking account was restricted without any notice as well. We had this account for 13 years (started when it was Washington Mutual bank). I was an loyal  customer in every way, direct deposit two pay checks, home mortgage with chase, credit cards, ATM cards and the whole deal. All of the sudden they decided to close my account. When asked why, both by phone and going to their branch, I was told they can not tell me why. I will spread the news on face book sites and all my friends and family that Chase sucks big time.

My name is Patricia Ann Willams: I had providian, then wa-mu and now chase. Last year chase closed an account with a credit limit of $10.300.00. This year; I paid the account off ($5005.00). I received a letter last week telling me they were closing another account with a credit limit of $7400.00. I paid both of these accounts off in January of 2010. chase is not making any interest from me; so they closed the accounts. Called chase, but just got a lot of bull... The truth of the matter is my credit score is higher now than when I received these credit cards. Due to the closing of these accounts; I am sure my credit score will plummage. The government implements laws to supposely help the consumers; but in reality it hurts the consumers. Obama doesn't have to buy his own shoe strings and has no ideal what is going on with these credit card companies. What's the point of having credit card companies tell you how much it will cost you if you only pay the minimum. People are out of work and have no health insurance. Its a domino effect: The government come down on the credit card companies and the consumers get the backlash of what the government has done. These credit card companies are ruthless and will probably continue to be so. The government is a lot of talk and that is all.

I am very disappointed; but things will go on as usual(it's all a vicious game) and the consumers suffer. This is just wrong...

My name is Patricia Ann Williams: I had providian, then wa-mu and now chase. Last year chase closed an account with a credit limit of $10, 300. This year, I paid the account off($5005) dollars. I received a letter last week telling me they were closing another account with a credit limit of $7400.00. I Paid both of these accounts off in January of 2010. chase is not making any interest from me; so they closed the accounts. Called but got a lot of bull... The truth of the matter is my credit score is higher now than when I received these credit cards. Due to the closing of these accounts; I am sure my credit score will plummage. It's a domino effect: The government implements laws to help the consumer, but in reality it hurts the consumer. Obama don't have to buy his own shoes strings and has no idea what is going on regarding these credit card companies. They are ruthless and will probably continue these unjust practices. I am retired and on disability.
The government is a lot of talk and that's all.
I am very disappointed; but things will go on as usual(it's all a game) and the consumers suffer.
This is just wrong!

THAT isn't questionable in my opinion. Most would agree its just theft.

I just had a similar experience with Chase VISA. My mother just passed and I was in the hospital with her for 6 days straight. I pay my VISA in full mailed it I thought on time but it got there one day past due date. They hit me with Late Fee and Finance Charge I called to say I thought it would arrive on time. They said they couldn't do anything. The following month I get a Finance Charge on the bill I called to ask why since I paid in full and they said I will have a Revolving Finance Charge for a couple of months since I had paid the bill late. I explained that bill was on time and that I had called about prior bill. They said they couldn't do anything. So I said I COULD I will Cancel the card and I will spread the news about the added finance charge even though you pay in full. I work in a hospital so I have informed alot of people already and all of my friends. I cannot believe how POOR their Customer Service is.

After being ill and getting behind on my mtg, I sent 2 loan mod pkgs to Chase and our "loan rep", if she even existed, would never return any phone calls or emails (in fact, my emails came back "deleted/not read"). After speaking with someone else, Chase claimed they never got the 1st pkg (which took approx 2 days for me to prepare), then a few mo later, they mysteriously found the pkg, but claimed the docs were now too old and I would have to re-do. Guess what, no response on the 2nd pkg either. Even faxed them both Fed Ex receipts. What a scam! Now, they are sending me pkgs to do another one, right. I suspect that all that time and expense on my part to prepare these pkgs went straight into a shredder at Chase. But after reading up on consumer complaints and comments, sounds like I may have dodged a bullet by not getting their "loan mod"! My 2nd & biggest gripe with Chase is that I made (2) house pmts online, and, even though I have a receipt showing when I made the pmts, they were in "suspension" for 9 days before they posted to my acct, so that I had to pay another $57 late fee, even though I made the pmt (5) days before the due date, and was then current. Chase is so unethical and crooked, it wreaks! They teach their "customer service" dept to play dumb when you call. I called (3) times on the same day and asked the same questions, WHY hasn't my pmt been posted and when WILL it be posted? I got (3) completely different answers from ea, just some nonsense about online pmts taking several days to "show up, " something about the pmt was in "suspension" while "verifying funds and pmt amts", and "call back later to see if your pmt posted". What? Why should I have to keep calling them to get my money posted? Why do they even have online pmts? I realized later that I had actually OVERPAID, because they were charging me double late fees and the pmt system online will not let you change it to pay the correct amt, only the amt they have figured. I pay the late fees, but they never come off the acct. Then my stmts say "unapplied funds" and its the amt I've overpaid, but online and on the statement, they don't account for the overpmt. I am current on my loan and should have a credit toward the next pmt, but don't. Meanwhile, they had thousands of dollars of mine riding in limbo somewhere and no one can explain why. Every other bill/bank I pay online shows up that day or a day later. Why does Chase take days or weeks? Now I'm fighting to get my late fees back/credited. Expect anything from Chase. They're greedy one-sided crooks. They will not address issues or problems with the way they do things. One of the most frustrating and backwards cos I've ever dealt with. Everything they do is a lie and a scam. Ridiculous!

Mortgagecrooks.com offers free Lender background reports and investigations to help stop Mortgage Crooks before they SCREW you and your family.

Your Home and your Mortgage will likely be the largest purchase you will ever make. Its never been more important to be educated on the facts about a lender before its to late. The lender you work with can positively or negatively effect every part of your and your families life forever.

We also went through a "loan modification" program with Chase (after being told by one of their employees that our priorities were in the wrong place as we valued paying the electric and feeding our kids over keeping up on our payments). We were given the trial payments, and when the three months were up had heard nothing. Phone calls lead to being told to continue to make the modified payments until told otherwise. From October until MAY we made these payments, then were told our modification was approved... of course, the payment was the same one we could not afford before the trial period! We had a choice: accept the modification and make the payments, or lose the house. According to their underwriters, my husband's GROSS pay "clearly indicated that we could afford the payment." Sure. If we only eat mac and cheese. Thy are charging us 8.8% interest for a fifteen year refinance. The have several departments in CA and others in CO and none of them know what the others are doing. It's theivery, plain and simple.

I agree - had home equity loan on mother in law's house - she died - sold house and can't pay off loan even though there is lien on house - can;t get rid of lien because no one knows how to at Chase - hoired lawyer - he can't even find source of lien -

Robots

Want to file a class action suit against Chase and Wamu? Got3boyz@lycos.com

I have called Chase more than 20 times in the past week - robots

Write to me at got3boyz@lycos.com

Have even called Attorney General's office in Illinois, Ohio, Missouri - NO ONE WILL HELP ME FIND OUT HOW TO GET RID OF LIEN...

I found out about the increase in the minimum payment rate from 2% to 5% only just today. Chase told me that they sent a letter in June, but I never received it. On a $20, 000 balance, this is almost a $600 per month increase, which is incredible.

It would have been nice to have received some advance notice. It would have been better to have the minimum payment increased gradually over time. We're now stuck with figuring out where to come up with the additional money after only just having returned from a vacation.

I woke up this morning with a negative $500.00 because they put my pending charges in a position where it would domino effect and caused me 5 NSFs. If anyone knows of or plans on filing a lawsuit please notify me. Misty10311@gmail.com I am closing my account and the can kiss my ### about getting there money!

I just posted my complaint regarding Chase Auto a few minutes ago before noticing that one of this wesites sponsors is "Chase". What kind of scam is this?

No April fool's day joke. Very horrendous customer services. The 2 women I spoke to were aggressively rude, wouldn't let me talk and then said I was wrong. *They* kept saying, you aren't letting me talk. They would jump right in before I could explain what I was seeing on my bill and telling me the dates listed on my bill weren't the actual dates. Whatever.

Basically, I sent in a credit card payment (always paid in full and on time) and it appears they tried to put it through on a Sunday, when my credit union is closed. They then charged me a $39 fee for returned payment on the same day they put the check through again and received full payment. This all happened about a week before the payment was actually due.
When I called to find out about it, I was talked to snidely, condescendingly and laughed at. They said they would put me on hold but basically put me on mute and left me there for several minutes. I was talking with my husband about what our credit union account said and the CS person tried to take that info and use it against me. Thing is, the credit union never lists a bounced check or charges us a fee for a bounced check nor did they contact us about a bounced check. All of which they do. We've had it happen before when they've had to take money out of our savings to cover the checking.

I did, finally, get that $39 fee waived. But I worked hard to get that fee removed and was upset and had knots in my stomach by the time I was done. Why couldn't they have just done it when I first called instead of treating me so poorly?
I hung up and called back immediately asking to speak with a supervisor (I did not get one the first time around) and closed the account. She ridiculously said that if I were to re-open the account at a later time it would be based on my credit at the time. I laughed and said that I will NEVER deal with Chase in any circumstances. From reading complaints out here, seems their auto and home financial services are staffed by the same inept pool of hired workers. I wonder if they get points and a bonus based on those points for how rudely they are to people. Amazing. Maybe there is a class, How to Be Rude, 101.

I am actually afraid to deal with them after reading the complaints out here. And I will monitor my credit score (which is excellent) to make sure they don't mess with it.

I've dealt with several other credit card companies in the past and have never been treated so poorly. I also have a Bank of America card which was a back up card and will solely use that one from now on. You should only have one credit card anyway. Easier to keep track of.

Now, in a couple of months, I will request my free credit report to double check they weren't completely evil. I just can't trust my hard earned, excellent credit record to be ruined by people who can't even be nice. If my home mortgage ever gets transferred to them, I will immediately refinance. I can't imagine having to deal with this low level of service on something as important as my house!

Just tonight, November 11 (Veterans Day, and I am a Vietnam veteran) I received a notice from Chase (online--they took over WAMU, where we never had a problem) that I owed over $220, part of it being a $39.00 late fee because they said I made the payment late...(not so, it was two days early)...and they added a finance charge of $66 and some change. My God, how can these people call themselves legitimate businessmen? They had also upped my interest rate to 29.99 percent earlier. How on earth can we even manage to pay with such creeps? Where is the law?

Tomorrow I'm going to call them and try to straighten out the mess, but given that Linda's story sounds plausible and true, I doubt if I get anywhere. I guess a lawsuit may be the answer.

Jim in California

I HAD THE VERY SAME EXPERIENCE...CHASE IS GOINT TO LOSE EVERY CUSTOMER WAMU EVER HAD PLUS SOME. I WILL NEVER CONSIDER CHASE BANK OR CREDIT FOR ANY SERVICE WHATSOEVER. JLP...EL PASO, TX.

I obtained a CHASE credit card through Circuit City, Winston Salem NC, with a 0% interest if account was paid off by 10/29/08 (17 months after account was opened).This was great, I was so excited! My minimum monthly payment was only $10.00. Every month I paid 3-6 times the amount of my monthly minimum with plans to pay off the account before the promotional 0% interest ending date. Well, did I get a real slap in the face when I called on 10/20/08 to pay off my balance of $272.07 and they tell me, "oh, your promotion actually ended 9/04/08 (with NO notice to me) so now you owe $560.85 thats the $272.07 plus 415.20% APR". WTH! So for the last 8 days I have been trying to dispute this and each time I'm told, "Sorry, thats just the way our contract rolls". Yesterday I decided to check them out with the BBB of Delaware, guess what? I found that over 7 thousand complaints have been filed with the BBB of Deleware alone. Today, I get an email from the BBB of DE confirming they have forwarded my complaint to CHASE Headquarters for a resolution, it is now 12PM on the final day of my "0% financing promotion" and I still haven't heard anything. Oh and BTW, I tried to just go ahead and pay the $272.07 and was told it will only be accepted as a "payment" towards the $560.85 "remaining Balance" on an $840.00 purchase, thats been being paid on for the last 17 months. Geezs, if I make it through this with my sanity, "I swear to GOD, I will never do business with CHASE again or anyone or thing thats is affiliated with CHASE BANK.

If you charged $180 and the bill said you charged $700, then maybe someone at the store where you made the purchase used your card numbers to charge more things.

The first thing to do is to call Chase and file a complaint in writing that you did not make $700 in purchases.

So you didn't pay your credit card bill even though you knew you used it? The check thing sucks, but just go to your own bank and you won't get charged is usually how it works.