Menu
For Business Write a review File a complaint
Juno Online Services Customer Service Phone, Email, Contacts

Juno Online Services
Reviews and Complaints

www.juno.com

Learn how the rating is calculated

2.7 30 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Juno Online Services Complaints 30

ComplaintsBoard
J
6:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received 2 charges to my bank check card, each in the amount of $14.95, from UOL Juno Online. These charges occurred in November and December 2009. When I called UOL Juno [protected]), they asked for my contact information so they could locate the account, which was for internet service. I gave them my telephone number but they did not have it on file...

Read full review of Juno Online Services and 6 comments
ComplaintsBoard
S
3:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Juno Online Services request for cancellation of acct.

I canceled my Juno account in August 2009 ([protected]@juno.com) however, my email address is still receiving messages. I asked that my account and site be canceled, please stop any and all message from coming to the site.

I do not wish to have a free account which is what customer service reported my having. Please stop any account being my name on Juno's site.

Read full review of Juno Online Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
O
O
okey proctor
Jan 25, 2007 12:00 am EST

I abandoned my juno email account about two years ago. I called and asked them to please cancel the service and the charge as i no longer used it. the next month the service charge returned to my account. How can i get them to stop charging me for a service i haven't used in two years?!

ComplaintsBoard
J
11:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Juno Online Services awful service

I was among the first Juno free email subscribers- they sent me a postcard about 12 years ago, promising me free email for life. I thought that was a great deal- I'd have a stable email address even if I changed internet providers. My email address was short and simple, easy for me and others to remember.

On September 27th of 2007, I got home from work, attempted to log in to my juno account - got a message that username/password could not be found. I tried different browsers - nothing worked. I searched Juno's site to find out how to get help. The only option was to pay $1.95/minute for technical support. I feared that someone had logged in as me and changed my password, so I called the technical support number to get help. The technical support representative got all my information and then told me that my account had been cancelled, so she could not help me. She could not tell me why my account had been cancelled. She gave me a website address that would walk me through getting my account restored and also gave me an email address to write to - [protected]@support.juno.com . The website I had already been to, and if you couldn't login, it was worthless. I wrote to the email address and this was their response:

'It has come to our attention that you have been using your Juno account in a way that violates our Service Agreement and Acceptable Use Guidelines. Such abuse of our service is grounds for termination of your membership.'

Since I only login to Juno once a day or so to read my emails, and rarely send emails from it, I found it hard to believe that I could have violated their 'rules' . I asked for specific details, and they would not tell me anything, but gave me the name/address/phone# of the Juno Legal Department.

My guess was that someone was sending SPAM and spoofing my email address - but one would think that Juno would have checked the headers to determine from whence they had been sent.

On October 2, 2007, I tried calling the Juno Legal Department, but got a recording to leave a message and they'd get back to me. That same day I wrote and mailed a letter to them explaining that my Juno email account had been cancelled, I had called their $1.95/minute technical support line, written to the abuse email, but had not gotten specific information about the reason for them cancelling my account. In my letter I told them:

'I am writing to you to get specifics as to why my account was cancelled. Would cancelling my account with no warning have happened if I were a paying Juno customer? I need these answers - if I do not get the answers, I will draw my own conclusions.
I hope to hear from you soon, so that I can decide what further action, if any, to take.'

Well, it is now November, more than 4 weeks after I mailed them the inquiry letter, and they did not respond.

So, I decided I need to take some action.

-I went to the credit union and filed a dispute about the charge for the Juno technical support phone call on my VISA bill- it was amost $12 - I told them that I did not think that making me pay to find out they'd cancelled my juno email account was right. Had they restored the account then and there, I probably would not have filed the dispute.
-and now I am writing this story with two goals in mind: 1. let other Juno email users know that juno can cancel your account at any time without warning, and make you pay for the privilege of finding that out.
2. let Juno Legal department know that they should ignore consumers who have been referred to them.

Read full review of Juno Online Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
10:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Juno Online Services illegal card use

Juno.com charged my Bank of America credit card for service I never requested. The account they were charging belonged to a person I do not know. I never authorized the charges. Juno.com charged 3 months at $14.95. Back and forth complaints from me and Bank of America investigation caused Juno.com to reimburse 2 of the 3 months. They refuse to pay back the last month from a credit card number that was obviously illegally charged. Bank of America ate the last $14.95 because they value our business. Juno.com is a thief in my opinion.

Read full review of Juno Online Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
1:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Juno Online Services never purchased anything from juno

received a letted stating there is an overdue balance of $19.90. I have never used or even heard of this company. I've had the same internet for ages.

Read full review of Juno Online Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
russ.p
North Pole, US
May 26, 2009 10:45 pm EDT

juno is recharging me after i had canceled them over 4 months ago. they, out of nowhere decided to start charging without my permission.
It's funny that i dont even have any way connecting since the phone i was using had long since been disconnected and had even moved away
from the address.
a lot of these companies are FALSELY CHARGING lots of people.
BEWARE OF JUNO!

ComplaintsBoard
T
3:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have had 3 charges on my credit card from UOL Juno Online as well as UOL Netzero Online. I do not have internet services at home. My office is already set up with internet via cable. I have contacted the company and was placed on hold for a long time. The customer service person, Saul did not know what a fraud department was. Needless to say my credit card had to be destroyed and reissued. This is a total scam!

Read full review of Juno Online Services and 9 comments
ComplaintsBoard
D
6:25 am EDT

Juno Online Services unable to contact the main decision makers about a policy decision

I am unhappy with the switch Juno made from a user organized Science and Technology section on Juno's generic home page.
I was able to read about real science and tech news and comment freely on the topics.
this has changes and now the Sci is a rehash of business stuff of no real sci or tech breakthroughs.
I have searched the web site for a way to contact the "brains" behind this decision. Cannot do so. Why not?
Is Juno afraid of the ire of their users for such stupid decisions?

Read full review of Juno Online Services and 3 comments
Hide full review
3 comments
Add a comment
D
D
Dan@dan
US
Sep 09, 2023 9:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Why My Wife and I both have juno accounts and have had them forever. huddyni and amazed2. Pre-Authorization Debit At Uol*Juno Online, [protected], Ca On 090223 From Card#: was posted this morning?

S
S
s stockdell
US
May 10, 2020 7:31 am EDT

I was charged August 8, 2019 21.95 for an account which I do not have. I don't know why but my credit card company has just alerted me. Please cancel this and refund my money. If you do not I will take further steps.

W
W
wmmccall
Acadia, US
Aug 06, 2009 2:24 pm EDT

Today, August 6, 2009, tried unsuccessfully to talk to a supervisor or anyone with some authority, to no avail. Since "upgrading" to Juno's latest version a couple of months ago, I've had nothing but problems. Their program took all my inbox messages and my sent messages and put them into a file as "unread." Their online "support" is virtually useless. Their techs are, for the most part good guys, but they're supporting a bugged program.

ComplaintsBoard
V
2:32 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Juno Online Services online scam

I had a credit card compromised and used to create a juno.com account. My credit card company flagged it as fraudulent and i canceled the card. Two days later i get a welcome package from Juno with my name and address, but i can't get anything done with Juno because for whatever reason the card number on file doesn't match. Clueless service reps even asked my for a secret question to access the account, which i had to explain AGAIN was not opened by me, its fraudulent so how would I know the secret question. If i ever have to revert back to dial up, Juno.com will never see a dime of my money.

Read full review of Juno Online Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
12:00 am EDT

Juno Online Services credit card charged after cancellation

I received a letter from juno telling me that my credit card was no more available for juno to take payment. The reason is that December 26/2006 by a telephone call, we advise juno that we no longer wanted the service because we already change our internet access for another company. After that phone call we still received charges on our credit card even though they had been advise that we did not want their services anymore. Our next step was to cancel our credit card so they would know that we are not using it anymore.

Read full review of Juno Online Services
Hide full review
ComplaintsBoard
D
12:00 am EST

Juno Online Services connection dump, total dissatisfaction!

We have been with Juno for several years now and are unable to connect. The dial numbers go as far verifying and logging in then dump the connection. We have been down for a week now and with having to pay for tech calls. We are so dissatisfied with their service we will be changing to a new provider.

Read full review of Juno Online Services and 1 comment
Hide full review
1 comment
Add a comment
P
P
Paul E Christle
Feb 20, 2007 9:31 am EST

I have been trying to cancel my Juno internet service. I have tried the 888 number repeatedly & noone picks up! In fact the phone disconnects.

Please let me know how can I cancel Juno Internet Service.

Juno Online Services Reviews 0

Looks like Juno Online Services has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Juno Online Services, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Juno Online Services complaint handling

Juno Online Services reviews first appeared on Complaints Board on Nov 10, 2006. The latest review Juno internet service was posted on Sep 13, 2023. The latest complaint fees was resolved on Oct 16, 2014. Juno Online Services has an average consumer rating of 3 stars from 30 reviews. Juno Online Services has resolved 13 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.5
5 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Juno Online Services Contacts

  2. Juno Online Services phone numbers
    +1 (888) 839-5866
    +1 (888) 839-5866
    Click up if you have successfully reached Juno Online Services by calling +1 (888) 839-5866 phone number 0 0 users reported that they have successfully reached Juno Online Services by calling +1 (888) 839-5866 phone number Click down if you have unsuccessfully reached Juno Online Services by calling +1 (888) 839-5866 phone number 0 0 users reported that they have UNsuccessfully reached Juno Online Services by calling +1 (888) 839-5866 phone number
  3. Juno Online Services emails
  4. Juno Online Services address
    PO Box 7064, Woodland Hills, California, 91365, United States
  5. Juno Online Services social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Juno Online Services Category
Juno Online Services is ranked 17 among 64 companies in the Internet Providers category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.