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3.4 26 Reviews 1479 Complaints
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JustAnswer Complaints 1479

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10:00 pm EDT
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JustAnswer Justanswer - counsellor

I used this service with a question regarding rents on July 9th - the payments of $2.00 and $86.00 came off my credit card. Even though the answer was not even helpful (already had that answer from the rental board) that should have been the end of it. They have been charging $86.00 on the 9th of every month since. I will also speak to my mastercard company's fraud section to report this.

I expect a full refund! Just answer is obviously a scam or something like this wouldn't happen.

[protected]@hotmail.com or [protected]@hotmail.com

Desired outcome: A full refund of $346.00

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4:47 pm EDT
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JustAnswer tech geek

Order ID: [protected]-526

I had one simple question but had to register my credit card with tech geek. I was advised the charge would be £1 unless I took the matter further. I have been charged an additional £35 and don't even know if this is a subscription charge or if I will be charged again at some future point. I have been misled over the charges and would like my £35 refunded with an assurance I won't be charged again in future as I do not intend using the service again.

Desired outcome: Please refund and cancel any subscription

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1:06 pm EDT
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JustAnswer Membership

I was told I would be charged $1 join fee to speak to a dermatologist but I was charged 46 $membership in addition. I cancelled my membership the same day I joined (October 9) because I saw the 46 dollar fee on my account. I was actually told that I wouldn't be charged by the assistant but I was still charged. I can't even review assistants messages because the site doesn't save them.

Desired outcome: I'd appreciate the 46 dollar refund.

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3:54 am EDT
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JustAnswer JustAnswer

They did the same thing to me! I wondered why I had no money left in my account. They told me I'd pay a refundable 5 dollars for a chat session with an attorney which I never got then they stole $60 off of my card without my permission. I'm elderly and disabled and going to sue them for overdrafting my bank account taking money off of my card that I NEVER authorized. These people are thieves and should be put out of business permanently!

Desired outcome: For these thieves to be shut down before they ruin more innocent lives by stealing their unauthorized money.

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9:30 am EDT
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JustAnswer Beware this a monthly payment scam

I asked one question and agreed to a $1 for it. Next thing I know they tapped me for $60. I just found out today that the $1 was a trick to sign up for a $60 a month membership. So, my one dollar for a couple of questions has turned into $121.00.

I am heading to my bank to cancel this second pending charge.

Beware this in not a one time deal it's a monthly membership that they do not disclose up front. I live on social security, I would never have agreed to a $60 monthly fee for 2 questions.

It's a scam and you need to pay attention to the fine print. At no time was it made clear to me that I had signed up for a membership.

Desired outcome: If I can't stop payment on the 2nd month fee, refund it.

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2:55 pm EDT
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JustAnswer I want my money back that was stolen and this site shut down before they commit fraud on others. Its a total scam and bogus site.

This is a total scam. My email is [protected]@gmail.com. I am currenty looking for a lawyer so I was trying to get some advice. I was told it was a $5.00 fee to do so. I gave the ok for them to take $5.00 off my debit card. When I looked they took the $5.00 and then a seperate transaction for $60.00. I went to my bank and disputed the charge. (Key Bank) they did the paperwork but also informed me that I should call these people. When I finally got ahold of them they informed me that by giving the ok for them to get $5.00... I automatically got signed up for a membership that cost $60.00 as well. That was never disclosed and never agreed upon. This was a totally fraudulent withdrawl from my bank account and I did inform them I will prosecute if it isnt returned. Im on full disability... I dont have $60.00 lying around for these people to steal. Also... Their website says you are talking to a certifide legal aide. It is a robot... When I got home I tried to explain the situation and you get the sameanswer over and over. Of course they have no number to call and dispute... You have to search for it in another seperate website.

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3:16 pm EDT
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JustAnswer I.T. solving problems

On October 7th 2022, I contacted "Just Answer", paid $66 and asked them to solve the problem of being locked out of my email account. They said it would be a quicker outcome if I paid an extra $55.77 so a technician could have access to my computer remotely. They went ahead, saying I needed to wait 48 hours and that they would ring me back to finalise the problem.

They have not responded.

Paid the following

07/10/2022 [protected] PAYPAL *JUSTANSWER [protected] $55.77

07/10/2022 [protected] PAYPAL *JUSTANSWER [protected] $66.00

Result = remains unresolved.

Desired outcome: Problem solved or money refund. and to unsubscribe

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Update by Aliphant
Oct 10, 2022 3:36 pm EDT

7th October, I contacted JustAnswer and paid $60 for them to solve a problem with one of my emails. I had been locked out due to too many attempts to get in. A lot of time was spent, so I opted for the technician to have remote control of my computer and paid an extra $55. He did so, then told me we would have to wait for 48hours, and then he would recontact me and finalise the problem. He never contacted me, so I still have the problem after paying out a total of $121.77

Here is proof of the payment

07/10/2022 [protected] PAYPAL *JUSTANSWER [protected] $55.77

07/10/2022 [protected] PAYPAL *JUSTANSWER [protected] $66.00

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9:17 am EDT
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JustAnswer JustAnswer legal advice

The legal advice I received from JustAnswer in August was good (and I paid a £5 fee plus £43.68 for the advice).

However, I have just discovered through my credit card statements that I have been enrolled into a JustAnswer membership scheme, costing £50 per month. I have made 2 payments (total £100).

It was not clear from the website that I would be enrolled as a member and be charged £50 per month. I believe that the details on the website were unclear. I had no intention of enrolling as a member and believe that I have been misled.

I have now cancelled my membership.

I request a full refund of the £100 that I have paid for membership.

Desired outcome: Full refund of £100.

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9:33 pm EDT
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JustAnswer Handling of my request about my email problem

Started with sudipto_dutta, the expert.Told it would be resolved shortly. Then transferred to someone else who said to sign in again. Was told there was a $1.00 fee. Then a charge for $39.00 which I did not realized should take care of my problem Now I find there is a $55.00 charge on my credit card in addition to the other charges which have not cleared my problem. I"m asking you to refund those last 2 charges. I've instructed my card office to notify me when those charge come on to my card and I will dispute them. Please advise Thank you.

Frank Shaw [protected]. [protected]@hotmail.com

Desired outcome: Please refund of both charges. Thank you

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9:31 pm EDT
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JustAnswer Very unhelpful customer service

I had this service about a month ago and cancelled my subscription. Everything was perfect with the company until, yesterday October 7th 2022. I went on the app and desperately needed help with my vehicle seating. I have kids and things to be taken care of so i figured since they were so great the last time i asked a question, I'd try it again. I submitted my question to the expert who helped me the last time since he was in my favorites. It asked for a 24$ payment for the question and needing an answer quickly i paid it. Still 24 hours later, my question is still not answered. Ive called customer service many times to get it resolved and they all said that it was on the top priority now. The last time i called the gentleman said it was not on there high priority list to answer my question. I do not understand why they get to decide what was high priority or not. For myself it was the highest priority to get my seat back in and fixed so i could take my children to get anything. Being a single mom i cant just leave my kids at home and go and do things. I am stuck at home with no way of fixing my seat. They have caused myself so much lost time and being able to function because they are not answering the question so i can get my seat to unfold. Seems pretty simple if i paid for it. So upon them not answering i went ahead and just renewed my subscription to ask again. Still hours later nothing answered. Called and all they said they can do is refund the subscription (which now is cancelled) because of them refunding it. I am in complete aww of how this turned out.

Desired outcome: Since i got a refund there isn't much else unless you can give me a free subscription for longer or have you all decide what is fair since you cant give back lost time of mine

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JustAnswer Membership fees

I was under the impression from the layout of the site that the charge was £1 and £24 for a phone conversation. The terms and conditions were very long and I didn't get a chance to read through before the vet came online.

However, I've just discovered that £25 has been taken from my account. Nowhere on the page did it specify this is actually the membership fee, and neither does it specify that you need to be a member. In addition, the request for payment states clearly that they will take just £1 from your account; it doesn't mention any membership fee. The fact that this information is hidden in the pages long terms and conditions is pretty unusual and a bit of a con, really.

I have just lost my job, and I've no money now whatsoever for seven days. I contacted the agent, who sent me an automated response saying I could use the service to contact loads of different experts, and ended the chat. I contacted her again, and she said the supervisor couldn't talk to me as she was busy with another customer and to try calling, then ended the chat again. I live in England, so cannot afford to call.

Desired outcome: Full refund, and a redesign of the site that makes it clear there is a £25 membership fee payable immediately.

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8:29 am EDT
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JustAnswer Automatic deduction for membership I didn’t know about

Looking for a Samsung tech website this one showed up I thought was Samsung

For $2 security refundable? they would answer my question $66 + $2 later they just took the money from my Visa card I never saw anything about this membership

I now hav been charged $68 for nothing I contact them immediately like 5mins and sure they cancelled the subscription After charging me What a scam

Do not use them they are rip off merchants

Desired outcome: A refund

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9:40 am EDT
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JustAnswer Refund

Beware of giving them credit card information. I have been told i will be charge $2 I put my credit card information I asked my questions I was waiting for 30 minutes after that I have been kicked out and file closed I asked questions again I was waiting 45 minutes no answer again so I canceled my account. I found out I have been charged $42 for nothing . That is absolutely frud

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7:21 pm EDT
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JustAnswer Unauthorised Deduction

I have been trying to contact the ROC SUP CO, Clearwater about a payment of $7.88AUD that was deducted from my bank account on 21/09/22 without my knowledge. Yet no one responded. It's fraud and unacceptable. Unfortunately, I do not have much information about this store because I never dealt with them.

The only information I could provide is from my bank statement: 21/09/22

ROC SUP CO, Clearwater 2109...524. Deduction was made from account ending 9750. (I cannot send 3 attachments as pdf does not meet required your format)

Desired outcome: Refund payment and remove my details from its database.

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JustAnswer Just Answer Reoccurring charge to my careit card

My wife asked a question last year to a service not knowing that the question was signing her up for a 7 day trial that would turn into a $46 monthly fee. We place over a hundred charges on the credit card applied and missed the email the the trial would be over. We are out $736 for the fees charged since then. They confirmed that only one question had been asked in the beginning. I caught it on a charge statement this week. They have no desire whatsoever to make this right. BUYER BEWARE! UNBELIEVABLE!

Desired outcome: Refund for a service she had no idea she signed up for

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12:51 pm EDT
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JustAnswer Dishonest billing and service

Small fee is advertised (e.g., $2), while large fee ($66) is hidden behind it. Worse, it is a recurring payment. My mother actually submitted a question thinking it was an arm of TeleHealth Ontario and doesn’t remember anything about fees beyond the $2.

Refund requested, agent denied it then immediately ended communication, falsely claiming no response from me.

The business model of this company is clearly to prey on people who are elderly or experiencing medical emergencies.

Desired outcome: Awareness of this company’s dishonest practices

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6:48 pm EDT
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JustAnswer unauthorised credit card charges

I asked ONE question about my Hotmail account which is still not sending or receiving mail. I have never logged in to the ''just answer'' web site, so I am not a member. Despite this, I have been charged TWICE. Once for $2.0 and secondly for $70.0 , all this at or about 1st of October 2022. I have instructed my bank NOT to pay these bills, whether that works or not. I cannot cancel any payments on your web site as I have never registered with you , or sanctioned any payments. I hope not to be charged for this complaint.

Desired outcome: Please cancel any payments that you think I should pay, and please cancel any future monthly payments that you think are due. I should like a response to this complaint.

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9:35 am EDT
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JustAnswer US$85 charged but no service provided

Www.justanswer.com charged me US$60 plus $5 on the promise to give immigration advice but no advice was provided. This service is a scam.

Desired outcome: Pay back my money for which no service was provided

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10:29 pm EDT
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JustAnswer Payment structure not clear

We reached out Sept. 25th, 2022 because we had a sick cat. We thought we were being charged $2 when terms and conditions were sent. Then immediately upon receiving the terms and conditions, there was someone on the line asking to help. There was no time to review the terms and conditions. We were worried about how much would be charged so we got off the chat hoping no charges would be made only to find out that $44 dollars were charged with no services rendered.

We immediately called customer service but could not get through. We wrote an email and received a response requesting information. We provided the information and followed up five times. No further response was received.

Desired outcome: Would you please refund the money? We had no idea we had agreed to pay this and did not receive any information in the five minutes chatting.

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Update by Margaret Cu
Sep 29, 2022 10:49 pm EDT

I wrote an email to customer service on Sept. 25th, 2022 about a problem with billing and services. I received one response which requested my member email address. I provided the address but did not receive anything further despite following up with another four short and friendly emails.

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JustAnswer Misleading cost

The initial contact indicates that there is a $5 cost associated for posting the question. When processing the payment I saw something to the effect of “You agree to pay $5 and $39 a month.” I view that as intentionally misleading language. I assumed I would pay $5 to ask one question as the ad stated but was in fact charged $39 to ask one question. Furthermore, this is a recurring monthly payment (which I cancelled but was nonetheless billed the initial $39).

Desired outcome: I wish to leave a record of this dishonest practice by this company

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About JustAnswer

Screenshot JustAnswer
JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Legal service - 11/07/2024 was posted on Nov 8, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1505 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
  7. View all JustAnswer contacts
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