JustAnswer
Reviews and Complaints

The just answer webpage said that its EUR 5 for a question. I asked the question and received an answer. I also received EUR 5 charge. However, I recognize that a membership fee of 49 EUR/month was already 3 times charged to me on my Paypal acount (EUR 147). I had no idea I was signing up for and have not used since I asked the very first question.

The charges were done on: Jul 27th 2022; Aug 27th, and Sep 27th 2022.

I tried to cancel these payments via Paypal and cancel the membership. I do not know if it was working.

Not being clear about the membership is a deceptive practice and should be stopped.

I paid 5 dollars to have one question answered! Now they are charging me 28 dollars for a service I did not approve. This started on september18 2022 Now they want me to pay a dollar to log into their website to cancel my account. Do I need to report them to the FTC? Charged 28.00 dollars for an extra month that i did not approve. I only wanted the one question answered.

Just Answer advertised $5 for to join (fully refundable) to ask a question. After I began the chat it said they would charge me $5 then a page popped up asking which membership I would like. I clicked outside that box to get out of that screen. It proceeded to ask me a series of question then I was able to ask my question and received a response. Later that day, I noticed the $5 was taken from my account along with a $60 withdraw. I called and was told I was enrolled in a membership. They cancelled my monthly membership but would not reimburse me the $60. This is a very deceptive website.

explained to person on chat 9/22/22 about 6pm. was told someone would be able to help me. she asked if there was anything else I said yes before I was connected. how much is this. she said a $1. I told her I just wanted to ask a question. No mention of membership or $28.00. the way I found out the money was taken out was from my email. I only knew about the $1. I am on a fixed income and retired,no way I would agree to that. I got the membership cancelled 9/22/22. hopefully this can be resolved.

Listed my issues with LG dishwasher - just wanted someone to brainstorm my problem. Didn’t appear the issue was a big deal as control board appeared to be working and Al lights working. I wrote down my issues and received a respinse that the technicians would definitely be able to help me. So I proceeded. What a joke. First reponse from techinician was I should consider replacing my door lock. I thought he was joking! Questions he asked made it clear he didnt even read my issues. He forwarded a link to a video for a Washing machine repair and not a dishwasher. This is the third time I fell for this service - what a scam. I don’t feel any of the techs ive dealt with were knowledgeable in the areas and never did I get a positive resolution! Its a joke!

I checked my credit card and saw your company has taken out $67.98 on the10th of September. I did not sign up for any subscriptions and when I tried to talk to someone your automated service said I would be put on to a tech. I was redirected to your sign up page and asked for my credit card details. I don't know how you accessed my card and took money out but noticed you asked for $2 and from what I see you here and on your site are running a scam. Please return my money asap as I have had this happen before and know who to talk to apart from my bank. My bank knows my spending habits and that I don't subscribe to any thing. Brent Roberts

I was charged 46 dollars I did not agree too I want my money back ! I was first charged by WinZip and found your website I typed in asking how to get a refund was then sent to other page and a rep named Stephen popped up on my page and asks if I want him to securely come on to my computer to fix and see issue but was going to charge me. I left page without giving consent to offer I didn't want to pay it. But I was charged anyway.! I want my money back!

On 9-20-22, I was told I would be charged a $5 trial charge to ask my question, but was instead charged $51. I have been trying to get someone to help me, but there's no response. Also, Just Answer "help" links come back with error messages. I just want $46 refunded to me, and assurance that I am not in any way going to be charged for a membership.

I was under the understanding that I was only to pay $2 for help from an assistant. It said you could cancel membership anytime. Nowhere did I see that there was an 86.00 fee on top of that.

When I contacted them about it, they said it was right underneath the ad and I would not be getting a refund.

I went back online and found a page that had many other people claiming the same issue. I took a screenshot of the page I went to in order to chat with an assistant that had their advertisement on and I still don't see it.

I also took a screenshot of the 86.00 charge on my card.

If I had seen the 86.00 fee, I would not have went through with this.

They refuse to give me my money back.

Same as many other complaints here:

Aug 27: Asked a question for a vet with the understanding that this was for a $2 CA trial. Didn't get a full answer as my pet needed to be seen directly.

Aug 28: Cancelled "membership".

Aug 31: VISA charged $42 without my knowledge or consent (unless these terms were hidden somewhere).

Had I known that this was the deal I would not have trialed the service.

On Sept 10,2022 I signed up with Just Answer . On there web site they offered a trail period for 1.00 and after that trail period I would be charged 34.00 per month until canceled. If I was unhappy with the service I could cancel anytime during the trail period and I would not be charged anymore than the 1.00. On Sept 11, 2022 I canceled because of poor service and a poor response. After I canceled I received E Mail stating my service had been canceled that was on Sept. 11,2022 @ 7:37 AM Here is a copy of said E Mail Your membership has been canceled

Hi Don,

You have successfully canceled your JustAnswer membership. You won’t be charged again.

We’re sad to see you go, but you can come back anytime to chat with doctors, lawyers, vets, and more.

Call [protected] to reactivate your membership at any time.

Contact us

Sincerely,

Jeff Cavellini

Vice President of Customer Care And thereafter On Sept 13,2022 I was charged 34.00 on my Credit Card Clearly it was after I canceled onSept 11,2022

This company has been taking money from my bank account through paypal

I never agreed to this.

August 1 $46

September 1 - $46

September 7- $21

Date: September 17, 2022

Time: morning between 10:00-11:00

I found this site because I wanted to get help for my dog because he was sick. I thought it was great to be able to talk to a veterinarian. Too good to be true. What a fool I am

Anyway, I was explaining my problem and the person or thing I was chatting with told me that I was going to be in contact with a veterinarian. Then I got a link that I clicked and put in my credit card info. I thought it would cost me $2 CND but no, I just saw that I also have a charge of $42 CND. Can you help me?

Translated with www.DeepL.com/Translator (free version)

I was under the impression that I could ask a question and only be charged $1 and if I wanted to later then I could pay for the membership. I only had one question and I wouldn't have moved forward with payment if the terms had been stated clearly. I have no use for this company's services and am very unhappy with their advertising methods. DO NOT USE THIS SITE unless you have multiple questions that you would need to ask over the span of a month. Seriously unhappy.

9/16/22

7:40P

I asked a mechanic a question, he directed me to a form a told me he would answer my question for $1, after filling out the form, My card was charged $1 and then immediately $34. I did not authorize this, and so I called customer support. The lady was extremely rude, wouldn't give me a supervisor and told me there was no service that cost a dollar when the mechanic clearly stated it was only a dollar. This is fraud and i want my money back. I will be contacting my financial institution to dispute these charges immediately.

My 3 year old daughter was very sick and I was looking for help to see if she should go to the ER. I used justanswer and was explicitly told that they would charge me 2$ (fully refundable).

Today my credit card was charge 66$ and I was signed up for a monthly membership that I did not consent to. I don't understand how this is legal.

I was told I would be charged a one time, refundable $5 fee before I could be connected to a doctor. I was instead charged $46 twice. When I contacted customer care I was told I should have reviewed their payment policy prior. The policy states you will be charged for a $46 monthly membership fee and only the $5 joining fee is refundable. This was purposely left out to me when I agreed to the $5 fee and their justification is that I should have done better. Total scam trash.

I was charged $34 for a question I asked sometime in July 2022 about a boat question. Nothing to my recollection stated that I was signing up for a monthly membership. I called to get a refund, which I noticed hit my low balance checking account on 9/5/2022 for $34 and shared with the representative that it was false and should be refunded to my account. She stated sorry, unable to repay. To my error, and this is how these companies work with auto memberships turned "on,"..learned I was also charged $34 in August as I missed this due to personal issues. Used once and shall never return! I have no problem paying for a fair service, yet this is 100% wrong.

Misleading advertising on the website. It told me that for $1 that was fully refundable I could get a question answered but it never stated that they were going to charge me $34 as well for a reoccurring membership. When I was billed immediately I was billed two charges. I right away contacted their customer service and ask for my $34 back because I didn't have a month's worth of questions I had one question. It never made clear that they were going to charge me $34 for a reoccurring membership. And I wanted my money back and they told me that I could discontinue my membership but they were not giving me my $34 back 5 minutes after they billed me for it. The website was deceptive it didn't say anything about the reoccurring membership on that page I would have had to go two or three pages in to find that out they should have just given me my money back.

I made an online request for tax advice ( ref. [protected]) on 31 July for which I was charged a minimal £5.

the service was quite satisfactory.

However, a further debit shows on my bank statement for a service carried out ( allegedly) on 7/8 august for £35, which I did not approve and for which I received no service.!

One of the pitfalls of paying for a service by credit card?

I am looking for a refund and an assurance that this type of fraudulent activity will not be repeated. I have not yet contacted Visa, but will do so If the matter is not resolved immediately.

Yours sincerely,

Norman Dowler