JustAnswer’s earns a 3.4-star rating from 1504 reviews, showing that the majority of users are somewhat satisfied with the expert advice received.
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JustAnswer
I paid $1 to join yesterday 3-11-22 to ask 1 question. I read the fine print which is worded to make you think u pay the $1 to join & if you cancel your membership before the 30 days you won't be charged the $29. But if you don't cancel they will send you an email letting you know that your membership it about to renew which then you will be charged the $29. So I paid the $1 & cancelled my membership a few hours later only to find the very next day that they had charged my card $29. I sent an email to costmer support which they replied that the membership cost $29 & it was $1 to join & I wouldn't be getting a refund. Then I called customer service & was told the same thing. I asked to speak to a supervisor & was put on hold & when the lady came back on the line she said a supervisor would be calling me back in 30 minutes. Which of course never happened. I should of read the reviews rather then the fine print then I would of found out that the business is all a scam! I guess I should count myself lucky that they only got me for $29 since a whole lot of other people were charged a lot more than me & some even having to cancel their card since these scam artist wouldn't stop charging them even after they cancelled their memberships. This business is just a scam & they trick people & even steal from some others as well! Horrible,horrible scammers!
Desired outcome: I would like my $29 refunded.
Unscrupulous actions/SCAM
I too sought an answer thru another site who apparently transferred me to a JA representative. That particular individual was unable to answer my question, advising me to seek other means. During our discussion I noticed JA had charged my credit card in the amount of $1.00 as well as an additional $46.00. I questioned the second of those two charges and was informed that I should contact JA's SC and they would refund the amount. I later contacted JA thru their online chat, though that particular representative ended the chat while we were still communicating. I subsequently emailed JA and made them aware of that charge, and while doing so communicated with another JA representative. That individual stated that the $46.00 charge was for a month-long membership, a membership which allowed me to communicate with various individuals regarding a variety of concerns. I too feel that JA is a SCAM and will do everything in my power to make others aware of their unscrupulous activities. I didn't authorize that charge, nor did I agree to a month-long membership and have no desire to continue to have any form of contact with JA.
Desired outcome: Refund
This is a scam beware!
Over charged my credit card
I only used JustAnswer site because they said try for just $1. So on March 10th I used the site to try to get help with my Google account. But in the morning of march 11th which is today. I see a charge on my bank account of $46 for the membership with JustAnswer not the $1they said to try the app. I also went in after I used the JustAnswer app on March 10th and cancelled my membership so I would not get charged the monthly membership of $46.
Desired outcome: I would like JustAnswer to refund my $46 for the membership fee and charge me The $1 they said to try the site.
unauthorized charges
I didn't want to put my animal through the stress of going to a "live" vet if I didn't have to and knew he was sick. I used the service for ab online "expert". I paid the $5 for the 7-day trial and was answered by a "veterinarian". Difficult to know if the person had actual credentials as the answer was quite generic for the problem discussed. Being in the medical field myself, I spoke to this "doctor" as I would any other medical professional (believe it or not, there are many medical situations that are similar for humans and animals). This supposed vet had very little to say, besides repeating my ideas or concerns back to me, and told me I needed to take my animal to an in-person vet at the end of the conversation. At the time I was obviously more concerned for my animal, so took care of him.
My animal had died within a few days after so I didn't give this service another thought, as I was comforting my family and dealing with their grief (Max was 18yrs old and part of the family). Life resumed and didn't realize until a few months later (when reconciling my checking account) that there was a reoccurring charge of $29.99. I never used this service again after the initial time and called for a refund and was told the usual company line of "no refunds". I asked to speak to this person's supervisor, was placed on hold, and was told the supervisor was on another call and would call me back within 15-30". No return call was received.
Desired outcome: Please refund the membership charges.
Membership
The site is not allowing to cancel membership. It's says go to account and under membership pick cancel. There is no such choice.
Desired outcome: Cancel Membership
just answer lawyer
they charged my credit card again after advising them that i was only to be charged a dollar. instead charged me 46.00 last month feb 7th . plus a 1.oo. now again this month march 7th . Bad buisness this site should be shut down given all the crap it has caused hundereds of people.
Desired outcome: stop charging me
supposted to provide services
I contacted Microsoft, because I was having problems my email. they routed to this company. When I called I the call was answered, I told them what my problem was. They said their email person was on another call. i waited at least 45 minutes. they never acknowledged while I waiting. Of course they charged, the instant I called. My bank account showed thay had already charged me twice. No one told me that this is a monthly rercurring. The charge on my account showed CA. When googled for the location, is said MD. I called the second time to cancel. They said they could not refund the charges since there were services provided. This is just a big ripoff! the phone number is: [protected]. Apparently, they have 2 departments. There is "remote it" and "justanswer" they both have the same number. Just a con!
Desired outcome: I want an apology and 100% refund. If possible, I want to get terrible report, nation wide on BBB.
Vet services
I contacted JA for vet service and over the chat it was mentioned I have to make a payment for 2 dollars and later when I checked my transaction it stated it was 44. There was no where whatsoever the price was mentioned. I contacted them for a refund and they said its done with your consent and we can't help you.
The so called customer service agent just ended the convo right in between. If I thought that was worse, the online vet said me to take my pet to a vet. cuz there wasn't any data for the case. Like wow! I said 44 for just that.
Thanks JustAnswer for the wonderful service and Not a SCAM. I REPEAT NOT A SCAM
Desired outcome: Refund
I too sought assistance thru another site who I later learned connected me to JA. I spoke to that representative and after a brief discussion realized that he lacked the knowledge or ability to assist me, directing me to seek assistance elsewhere. I noticed an additional $46.00 change to me credit card as we spoke, a fee that was over and above the stated $1.00 fee. I told the representative about the fee, and he informed me to contact CS and they would refund the $46.00. I did contact JA via a chat and their representative logged off while we were communicating. I subsequently sent an email to JA though they refused to refund the fee, saying that I agreed to the $46. charge when I sought an answer thru their organization. I feel that this company is a SCAM and will do everything in my power to make others aware of this company and the unscrupulous actions.
I had the same issue as well, which is currently unresolved, but I have filed a complaint with the BBB. I was told by the online chat person it would be $1, and then saw I was charged $32.
Jeff Cavellini
Jeff Cavellini, you are running a scam! No answers from a lawyer to my question. Just some guy named Joey who said he was a lawyer, I asked for his credentials. He would not provide any. I asked for his last name so I could check in the Bar database. Nope would not provide! Very Scammy! Got off the site and my credit card had a charge of $88.00! For nothing! I believe you hire people to pose as lawyers and doctors giving advice! You need to be investigated for fraud! Taking people's money for bad advice from actors pretending to help by getting their answers on the internet! You are Evil! You should be arrested! Your company is nothing but a big SCAM! I reported to BBB! I called your info line and complained and faught until I was promised my money would be refunded. Terrible that you use people in time of need to become rich! [censored] LIER!
SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS!
Desired outcome: JEFF CAVELLINI INVESTIGATED FOR FRAUD!
Fraud
I was robbed on the 5th of march 2022 on my way home. My phone and wallet were taken from me.
After walking back home I logged onto my computer to see if I could hopefully recover my google and social accounts. Google kept demanding I use my stolen phone to verify my email.
I did a google search hoping for a solution and saw justanswers.com ad listed at the top of the search. i clicked and talked with their customer consultant service about my predicament.
I was told by the customer consultant that I had to join for 1$ before I am connected to a IT technician. I followed their link to their payment page and entered my card details.
In a couple minutes I received a debit alert from my bank for 1$ followed by another debit alert for 46$. justanswers.com snuck in a 46$ membership fee while I was making the 1$ payment. This is fraud.
I request a refund because I've now been stripped of my saving by a fraudulent site. I do not intend to be robbed twice in one day.
Desired outcome: I request a refund of the 46$
Trial for Experts Mechanic
I was looking for some information about my subaru and was mislead that an experts Mechanic would be assisting me.
My first complaint is that I was lead to believe I could try the site for $1 for a month, then I would be billed $34 a month, and that I could cancel anytime. I was immediately charges $35. I have tried unsuccessfully to get my money refunded.
2nd I was offer the option of speaking on the phone which I thought would be easier/better. To my surprise I was connected to a person that barely spoke English and was definitely not a mechanic but using a tree to answer my
questions.
3rd, It was very hard to cancel the account, it kept sending me to a chat loop, I would ask to cancel and for a refund, they would send me to someone else and I ended back at the same spot.
I have sent an email requesting a refund and id finally get me account canceled after quite some time.
Beware!
Desired outcome: Refund of the $34 as it I was told it would only be $1 and I would not be billed for a membership for one month
Landlord issues
I went online to ask a question on how to handle a landlord issue and the site said pay $1.00 for your question and once I put my question in another $60.00 came out. They made my current problem worse. I tried getting them to give me my money back online they completely stop me from being able to access the site so I called them. They stated something like you didn't read the fine print I stated I screen shot the whole screen and all it said was $1.00 for a question what harm can it cause just try it. People it cause a lot of harm. Without even getting a response or even knowing if you like the services they charge you $60.00. I called them argued fused and cursed them out, I also contacted my bank and boom refund. Scam scam scam. People this is a total scam. The customer service people are so rude and they are waiting for your dispute and not to handle it. I got lucky I threaten the bbb the news etc.
Desired outcome: I received my refund
Keeps charging me money
Cancelled membership but keeps charging my bank card
Desired outcome: Stop
“Just Answer”
On 3/2/22 I was trying to connect to my internet service, Ziply online. This company pretended to be Ziply and asked for a $1 refundable fee to connect with a Ziply specialist. I thought this was odd, but went ahead and gave my them my debit card because it was refundable. Today, three 322 I see a charge for the one dollar amount and a $46 amount. Everyone I spoke to online said “I could not get a refund because I signed up for there service”. After a long debate which was a total waste of time, they finally gave me a phone number and that woman stubbornly said she would not refund my money. After debating with her for quite some time she said that I could get a refund, but they have not refunded the money yet or sent a confirmation email as she said they would. This is a total scam and I am very upset
Desired outcome: A refund of $47
I also had 1 question, paid the $1, and was connected to a person who answered my question with one sentence. The fee was deducted from account and the next day another $46 was deducted. I sent an email and was given a list of information to provide. I have given the information in the return email; however in the first response to my email asking for a refund I was told I had been sent an email explaining that I had signed up for the services at $46. I informed them that I had never received an email from them giving me that information. I want a refund of $46 and will never use this service again.
Request # [protected]
Hi, I am being charged $66.00 per month by you for something I didn't authorize or acknowledge.
Thanks & Regards
Neil Lewis
Desired outcome: Can you please let me know what I have to do to stop further deductions and reimbursement for the three payments so far?
Forced membership fee hidden in agreement.
I went to ask a mechanic a question an the site said only 1 dollar. I paid it. An then after not seeing anything about a membership they bill me $34.00 a second time after the dollar. I called them back an the first call nobody answered an line went silent an then requested a review of my service. I called again an got a lady an she hung up on me when i said i did not agree to any subscriptions i want a refund. I called my bank to put a hold for their business not to keep charging me. Then i called them back today an the man on the line miguel was very condescending an rude. He told me i agreed to it so there will be no refund. I guess these people never accomadate a refund because its all a scam to take your money the first time. They know you wont keep a monthly subscription. Also, my car is still bad an problem wasnt really solved. The guy told me alot of basic info i already knew an his own personal opinion.
Desired outcome: Due to my canceling of subscription i would like to request for a refund for my $34.00. No refund should mean once you use the subscription not lesd then 3 hrs later.
Google recovery
Phone stolen at Walmart. Went to Verizon. Given contact info for Google who does not recognize my first middle or last name, Hotmail or Gmail or phone number. Google sends me info that I am a scammer trying to hack into someone's account. Lost over thousand pictures, all contacts, calendar info with important info on it. Just answer is thief. They have stolen $138.00 from me and no refund.
Desired outcome: I want my Google account back. My parents are now deceased and there are a lot of pictures of them along with my family photos.
Illegal Unauthorized Charge on my PayPal account. SCAM ALERT
I had a question about What'sApp and there was no way to speak to anyone. I clicked on what I thought was a bot chat and somehow was hooked up with an "expert." After a couple of chats and a request to put a "reimbursable" $1.00 on my PayPal, I realized that I was being given stock generic replies that had nothing to do with my question. I just pulled out of the chat.
Just now I discovered that they charged my PayPal account $60! WHAAAAT?. I put in a complaint to PayPal and then googled JustAsk - It is a total scam and they are illegally charging accounts without permission. Not even any sneaky fine print or confusing wording. Straight up scam! This is ILLEGAL! There are a lot of unhappy, ripped off people and I am writing a certified letter to PayPal asking them not to do business with them.
I will also file with the Consumer Protection Bureau AND since I am over 65, I can file a complaint with Elder Financial Protection Network that fights scams that victimize elders. There are a number of agencies to report them to, and I will post them after this is resolved. Consumers need to fight these practices.
Desired outcome: Not only do I want a full refund, I want their scammy and ILLEGAL practice of charging people's cards STOPPED. In the meantime, anyone who asks for their money to be restored should be refunded upon request.
Credit card charge/Doctor not sharing full name
I reached out to JustAnswer to inquire about unusual behaviors about my pet on 3/1/2022 at 2:54pm. I first engaged in an online chat on the website, who told me about a $1 cancel anytime fee to speak with a vet via text. When I submitted payment information, I saw that my credit card was charged $32.00. I received a reply at 3:30pm from someone who claimed to be a licensed veterinarian but would not share her full name. This made me question the legitimacy of the website and the "doctor." I do not trust this site.
Desired outcome: I would like a refund.
I disputed the transaction on PayPal who contacted JustAnswer and received a refund.
Unauthorized credit charges
You guy's have been taking money out of my account since 1-1-20 that I had no idea of, until now. My account was hacked and now I'm finding all this stuff out, so STOP IT. You guy's are [censored], you start with a 1.00 then you see if it processes if it does you start taking larger sum's, just not enough to notice right away (CROOKS) until now. I bust my [censored] for my money concrete paving is what I do, so leaving on a [censored]ty note come out and work with me instead of scamming honest people. 28.00 x 24 month's = 672.00 plus 2 months of 2022 = 728.00.
THANK YOU
Desired outcome: Please refund 728.00 and stop taking my money. Erik Krogstad [protected]@yahoo.com 507 951-1404 call me anytime
JustAnswer Reviews 0
About JustAnswer
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2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Overview of JustAnswer complaint handling
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JustAnswer Contacts
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JustAnswer phone numbers800-942-4543800-942-4543Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone numberSupport
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JustAnswer emailslegal@justanswer.com98%Confidence score: 98%legalsupport@justanswer.com98%Confidence score: 98%supportinfo@justanswer.com98%Confidence score: 98%support
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JustAnswer addressP.O. Box 29045, San Francisco, California, 94129, United States
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JustAnswer social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 24, 2024
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