JustAnswer’s earns a 3.4-star rating from 1504 reviews, showing that the majority of users are somewhat satisfied with the expert advice received.
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Lawyer
I was told that I would get offered a service, which implied something exchanged. All I got was shock that a, highly rated website would abuse my money and time. They asked for 5 bucks and I unsubscribed, then charged a single disabled mother of 46 dolllars. It's immoral, and I want justice, and I will continue until compensation is returned. That way others looking for advice aren't mislead! They lied and stole!
Desired outcome: 46 dollars
Lawyer
I am a disabled single mother, and I counted on this company to not take advantage of me 7 months ago. I didn't expect to be given bad advice, then ask a refund to be charged 46. This business told me 7 months ago they would refund it. Yet I have yet to receive it. I will continue to post so others don't get STOLEN from. It is a Terrible site, with no moral compass. I fight for the people in the future, and wont stand for this!
Desired outcome: 46 dollars back
Unwanted subscription
My credit card was charged $28 for each month of Oct., Nov., Dec and Jan. I never wanted the "service" in the first place and only now noticed it. I called and got the subscription cancelled but did not get the needed reimbursement of $112. I did not get a reason why justanswer did not give back the money that was fraudulently charged to my credit card. Please get this resolved quickly.
Desired outcome: Reimbursement of $112 to my credit card
monthly usd60 for membership that I didnot get notified.
Dear sir/Madam,
thank you for checking my problem from Justanswer
since 2021.1.15-2022.1.13
my register email: [protected]@gmail.com
Descriptions: I paid the first usd5 for an inquiry but never sign monthly membership.
it gets 12*60usd for 12 months from my credit card.
solution: I need you to refund me for that money. very appreciated
thank you
Desired outcome: refund usd720 yearly.
It charged me $46 when it said only $1, then also charged a dollar.
Hello, my boyfriend and I used this the other night. We were charged the $1 at first like told and then got charged $46.00. We did not want this and would like it all canceled and our money back. It is very frustrating to have been promised one thing and then lose more money. We did not grant access to that and it was abused. I am getting all $46 back, it is only fair. Please fix this.
Desired outcome: Money back, cancel any automatic payments
Membership fee
I looked at this website for information on a vehicle issue. Was charged $1 for information. They say I was told they would send reminders about cancelling if I didn't want to join as a member. Never received e-mails or notifications regarding a membership fee. They have been charging a rarely used bank account to withdraw $34 per month for three months and now have put that account into a negative balance. They will not refund $102.
Desired outcome: Refund of $102.
Money taken from my bank acct and I don't even have a profile
I don't have a profile on your so-called site. My Bank is Vera bank in Killeen, Texas and I want that $60.00 back in my acct, within 7 business days for I did NOT AUTHORIZE THIS!
Sincerely,
John Shannon Jacob
Rockdale Texas 76567
If I do not receive said money your site will be put on BLAST throughout the internet.
[protected]@gmail.com My bank and banks all over my town will know you all took money from someone that doesn't even have a profile with you I use of 2 email addresses and know the passwords I would use to login and NOPE emails won't work nor passwords so I know something is NOT RIGHT here!
Desired outcome: Want my money back!
Unauthorised charged from debit card
‘Just answer' charged £50 from my debit card via PayPal for their subscription which I didn't sign up.I didn't create any account with them .I wanted get some legal advice .when I searched online I found this site.you can get answer for one question just for £5 one off payment .I paid this money though my PayPal account and I got an short answer which I already knew.it didn't help me at all .after all received the answer via email and the text.I didn't receive any email from they about their subscription or anything at all.
When I checked my account today I notice they charged £50 from my account with out my consent.I didn't create account with them or didn't sign up for any subscription plan .I didn't receive any email from them about this .even after they charged money I didn't receive anything .they completely misled me and took my money without my authorisation.this is a fraudulent act and I want my full money back
Desired outcome: I need my full refund
A service that answers questions
I cancelled my account months ago and they still took money out of my account and refuse to return my money.I am a 76 yr old widow and can't afford to lose my money 🤑
Desired outcome: Get my money back
Just an answer.
I have two charges on my card from my stand for 46.00 each.I don't even know who ore what this co? Is .I am a senior citizen and cannot afford almost a hundred dollars to be taken out of my account.Please help me .
Desired outcome: Repay my account
Some kind of service I did not request or use.
On Friday of last week, the 31st of december 2021 I has a charge of $46.00 from a company called Mechanic JA.. Then yesterday th 3rd of January 2022 the name change on the charges to Just answer.com. what is going on.
Desired outcome: An explanation of what is going on and a phone number provided so that I can contact someone at their location and talk to them!!!!!!!!!!!!!!!!!!!!!!
Online customer information provider
Looking for answers regarding issues with a gaming console I was charged $68.00 though I did not talk to anyone associated with the online service JustAnwser. The online link to the company was terminated before any communication was made. Research shows this company commits this type of fraudulent transaction often. The company JustAnswer should be held accountable for their illegal activities.
Desired outcome: Refund of $68.00 charge to credit card.
The complaint has been investigated and resolved to the customer's satisfaction.
Just answer
I paid the fee for an answer but now I have been charged $ 52 I never agreed on this i am requesting a full refund.
Desired outcome: Refund of my money.
Refund and Useless Help
They said they were going to charge me $1, but charged me $50.
I was not satisfied with the ‘help' I received. It was a copy and paste from another website that I read earlier on. The doctor also said they would talk to me until I'm satisfied, but they stopped responding.
I want my $50 back now. I also sent an email to your ‘customer service'.
The complaint has been investigated and resolved to the customer's satisfaction.
The company
This company deliberately misleads people seeking help about their fee's, making you think you are joining for $1 by hiding the monthly charge in teeny tiny print. On the 18th, I was charged a $1 fee and a surprise membership fee of $28. On the 21st I was charged $34, which I authorized, and they also took the liberty of charging my account an additional $2 for no reason. It may only be $2, but it's my $2. I will never use them again!
Desired outcome: a refund of the $28 fee and the additional $2 that they say they didn't charge me.
The complaint has been investigated and resolved to the customer's satisfaction.
Help getting Facebook account back
You have charged My Regions account without my content and this is FRAUDMENT Charge if this matter is not taking care of today I am going to press cgarges againt you today! I am tired of you going into my account and falsely making charges. I want a refund today and without you asking or telling me I let you have this account number1 Take care of your false charges or I will file charges on you today! Do not charge the $9.99 chrges either I did not open up this account with you! PAM Also you charged my Paducah Bank Account $9.99 for services I did not get take care of this also or you willbe in trouble with me and my bank as these charges are fraud! The charges on Regions are $47.00
Desired outcome: TODAY
Cancel this I do not want a thing from you in any shape or form! You will be held to charges because of your cheating scams and ways!
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorized credit charged, and unethical Behavior
On 11/22/21 I used this company for legal information. A representative from the company contacted me and told me that I would be charged $1.00 to test my account and an additional $46.00 to be contacted by some from their legal service. I asked specifically if this would be a one-time charge and the rep said yes. this company took 2 more charges from credit card amounting to $93.00 when I explained this to the company rep about the extra charges, she said sorry they did cancel my account. but made no attempt to refund me my money. I asked for a direct number to the company and the rep gave me an erroneous number of [protected] she stated her name was Keren I have my credit card statement as proof
Desired outcome: I would like to get a full refund
The complaint has been investigated and resolved to the customer's satisfaction.
Membership- Walter (Terry) Newgreen
On Oct 3, 2021, I was transitioning to a new computer and was having an issue with connecting to dual screens. I saw an ad for a $1 question on JustAnswer. I followed up again for a $6 question on the same day. Unfortunately, the advise did not correct the problem. The service providers were very attentive and professional. However, on following up on a recent bank statement, I saw where I was enrolled in a monthly program for $46.00. I must have missed the "small print" and was not aware of the membership. Today, I called and talked with a Margie about this mix-up and was told that it was clearly indicated on the website. I do not recall any indication of this following the ad that I received. She also said that JustAnswer sent me an email notifying me of the cancellation period- which I did not receive. Your records indicate that I have not used your service since that one day- Oct 3.
Desired outcome: Refund the past three months of service ($46/each) that I did not sign up for.
Misleading representation that leads to an unwanted membership.
Justanswer.com
They tricked me into a membership by saying the fee to talk to someone was $1 but then they automatically signed me up for a membership and charged me $46 immediately on top of the $1. The pages that I went through to talk to a doctor on did not clearly state that I was signing up for a membership and it did NOT clearly state i was going to be charged $46 immediately. It was purposefully misleading. When I contacted chat for a refund they refused and said i agreed to it. But when a webpage is purposefully misleading it is not a fully informed consent. Last thing I needed when fearing I might have cancer while having no health insurance was a scam company charging me $46 i don't have.
Desired outcome: Refund
just looked at the site for my self to see how it's presented [i seen sites where you need to go through 50 links just to get the pricing. just answer it only took 1 link]. i found right away under the customer section and in faq they state that asking a question is $1 but there are other fees that will be applied for services. these fees [according to the site] will be posted when you put in your CC info on signup.
It could be placed in a different location to be seen better but i see the price listed. maybe you had a glitch or something that prevented you from getting the page to fully load?
JustAnswer
JustAnswer service is a lie and scam. My father was asked to pay $2 for a question to be answered. The $2 was taken out then $60 was taken out! Rang the customer service number to know why and was hung up on twice. Claimed they were in the Philippines. I would like the money refunded but You can't trust what the scammers will do.
Desired outcome: justanswer to be shutdown
JustAnswer Reviews 0
About JustAnswer
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2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Overview of JustAnswer complaint handling
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JustAnswer Contacts
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JustAnswer phone numbers800-942-4543800-942-4543Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone numberSupport
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JustAnswer emailslegal@justanswer.com98%Confidence score: 98%legalsupport@justanswer.com98%Confidence score: 98%supportinfo@justanswer.com98%Confidence score: 98%support
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JustAnswer addressP.O. Box 29045, San Francisco, California, 94129, United States
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JustAnswer social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 24, 2024
Most discussed JustAnswer complaints
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