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3.4 26 Reviews 1478 Complaints
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JustAnswer Complaints 1478

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A
3:30 pm EST

JustAnswer Service just answer techhelp

Bonjour,
j'ai utilisé votre service en ne sachant pas que je serais facturé à chaque mois
un montant de 66.00$ un versement en octobre le 10 et le dernier paiement passé et facturé sur ma carte date du 09 novembre 2021 et ça passe depuis octobre
donc 2 versements que j'aimerais me faire rembourser et surtout me désabonner de ce service non essentiel pour moi

merci Arlette

Desired outcome: remboursement et annulation de ce service justanswer

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M
6:17 am EST

JustAnswer Unauthorised credit card charges

My 'not very tech savvy partner' stumbled across JustAsk while looking for some information on her car.

She unwittingly entered her credit card details, asked her question and then promply forgot about the site.

5 months later I notice a charge of £30 on her statment. After some investigation I find out JustAsk have been billing her every month for 5 months! A total of £150 has been stolen, as far as I'm concerned, from her.

Their chat bot is just that, a bot, doesnt feel like a real person replying. I've been in touch with them via phone and am waiting for my parntner to get home from work to confirm they have refunded her money.

This site is immoral and it's bussness model relies 100% on internet users, who, like my partner, arnt aware that sites like this exist purly to steal a monthly 'charge' from them.

It's highly unlikelly any of thier so called experts are indeed experts, something they actually acknowledge, tudked away in thier Terms and Conditions.

Avoid this site like the plague.

Desired outcome: FULL REFUND AND APPOLGY

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TheldrakisCS
TheldrakisCS
US
Dec 29, 2021 7:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more

while its true in these times money is tight. it is mentioned on the site that there is a free trial and will be billed monthly if you don't opt out [i believe it is set by default assuming you will continue to use the platform]. there is [from what i read] a $1 posting question fee then a services fee. after the trail there is the membership fee and services [from what i understand].

so if she forgot about the site and did not cancel the account before the trail ended then they will take the membership fee out.

That said though i do not approve of this time of practice.

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C
9:41 am EDT
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JustAnswer membership fee

I did a free trial for $1.00 12/21 and I have had $49.00 taken out of my bank account! I want this service canceled and the $49.00 Refunded Immediately!

was not 7 days of the Trial Period!

Connie Lohmann

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B
9:05 am EST

JustAnswer scamming debit or credit card

I wanted to overcome a difficulty I was having getting
e mail on my tablet and my phone. Just answer said I
had to pay 1 dollar, in order to do this I had to use my debit card. The first weekday after i.e. I found they had taken
40 euros from my bank account together with the 1 dollar without my permission.
This was achieved with the cheap trick used to get my
card number. I have been to my bank today and they
cut my card up and told me to claim from just answer.
Judging by the many complaints no one seems to get
a refund. The financial authorities should shut this
company down

Desired outcome: Refund

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J
J
JustAnswersScam
Taipei, US
Dec 22, 2021 11:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Same issue just happened to me - sorry to paste my complaints in your comment, but this way will help bring their business approach to an end.

Be cautious on how they would approach you as a customer. I ran into some network issue, and JustAnswer popped up after the Google search. It's a very intriguing new service to me, and its chatbot mentioned about $1 sign up fee, which I have no problem with just to explore what they do. But what their chat bot won't mention is that they will charge you $50 membership fee every month, at the moment you input the credit card.

I reached out to them immediately after my credit card app notified me for the $50 charge that I didn't notice, which apparently was hidden in the fine print. I reached out to cancel and ask for the refund, but they told me the "no refund" is hid in their terms and services fine print.

This business model had its potential. But their approach right now will not take them far. You will start seeing my negative reviews on the web!

ComplaintsBoard
C
12:17 am EST

JustAnswer Over charging

Your service was good, but i discovered that your company lied and i am not happy, when i started with " just answer" before i paid "just answer "qouted it will cost R15 i decided t proceedbecause it is not that expensive.But you guys deducted R599 this is not right .
What more can i say it is plain and simple you over charged me

[protected]@gmail.com

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12:28 pm EDT

JustAnswer I am complaining about getting payments in my account directly without permision.

I am complaining bec.u get a payment directly to my account without my permission or even without otp..and i never ask any question again after i asked a 1 time question which i paid.how come that just answer did it.

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11:49 pm EST

JustAnswer $37.- membership was canceld

i canceled your service in November
but you billed me again dec 13 for 37
whey?
i dont have so many ward about cancellation

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R
10:52 am EDT

JustAnswer Services not received and was charged twice nonetheless.

My name is Reine Leroy and my email is [protected]@yahoo.com. I called for a service which was not received but I was charged twice the amount for said service.
I also advising you that I will not continue with my monthly suscription. Please unsubscribe me from your company.
Dr. Reine C. Leroy, Ed.D.

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11:49 am EST
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JustAnswer unauthiruxed credit card charges

I have ran into a big problem with my email today. when i was serchin a solution i found this website. I when i was looking through it it says only 1$ is cost. so i enterd my credit card.and then my all the money in my bank card wase dibiting. Then i blocked my bank card and when i was looking throug that i got to know this website was the one who getting my money.they says i"ve orders a membership. But i didn't buy a membership. This is so dissapointing. I need a refund.

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12:04 pm EST
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JustAnswer Monthly charges

Been taking monthly fees of 50.00
Without my knowledge or permission.
Im 75 years old and gave no idea what these charges were for.
250.00 was charged on my credit card and I was not notified if the charges.
If I had been told about the charges I would gave immedly stopped it from happening .
I'm on a fixed income and surely cannot afford these charges!

Desired outcome: Complete refund of all charges

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11:02 am EST
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JustAnswer Fraud/Unauthorized Charged

I contacted them stating I have a pending charge on my card. They were able to locate the charge and another email associated with my card and name, but refused to refund my 60.00 and 1.00 charge, after I told them I didn't make any purchase with them.

The charge came through on 12/14 and I immediately called them.

I can be reached at [protected], my email is [protected]@gmail.com. They would not give me the email that was used.

Desired outcome: Refund my money

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10:39 am EST
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JustAnswer Bill from a provider that i think to be wrong

Be careful not to lose your money to this deceptive company!
I used Justanswer service only one time on 12/9/21 and was charged $39 for that sedrvice on my debit card. After three days on 12/12/21, I can see a $46 pending charge on my same debit account under the name of Justanswer*expert. When I contact thier customer service, the lady answered that it is a membership fee that I have never requested. She said the fee had been charged because I didn't cancel it. Who can cancel anything that he doesn't make? She said no refund is possible and rushed me to hang up the phone in order for her to handle next customers. She seemed to be very accustomed to this question.

Desired outcome: apology and refund

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11:36 pm EST
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JustAnswer No help after being told that they promised to help me.

Ok i called for an online veterinarian that could prescribe anti-fungal cream for my dog who gave me ring worm. They charged me $29.99 then i had to wait 3 hours for the dr to contact me just for her to tell me to physically take my dog to a veterinarian. Then after i got upset and said i qas ripped off she said justanswer.com would refund my money. They never even followed up on my complaint! This was 5 days ago and still not a peep from them!-
I also contacted the better business Euro and I'm about to contact a news crew about how they just take your money and leave you hanging they don't help you at all they don't refer you to anybody that can help you they don't do anything they just tell you they can't help you

Desired outcome: Refund my money

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8:23 pm EST
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JustAnswer A $46.00 charge without previous warning of the cost of the service.

My credit card was recently replaced with a new account number. I was trying to access my amazon prime videos without success and I clicked help with my remote. Then, I just followed the prompts answering all the questions related to my billing information and providing my new credit card information as well. In my mind, I was all the time communicating with amazon prime party. A technician chatted with me and resolved the problem (disconnect the tv from the power source for 5 minutes, connect it back and try again), then I was receiving emails from the technician asking me to rate him and I did it because he actually did a good job. The problem is that I never was aware that I would be charged $46.00, let alone a monthly membership. I thought that I was dealing with amazon prime which I have a membership and that was the problem with. Today I chatted with one of your representatives (Joseito or Jose) and he said that that was displayed on the same screen where my billing information was requested. That is absurd, I would have noticed it, there is no way I could see everything but the most important one when doing business. I feel that I was manipulated and I think that double-check that the customer understands that charges might be applied.

JustAnswer LLC
Para:
[protected]@yahoo.com

lun, 13 de dic. a las 7:49 p.m.

Fernando Marzo-Terrer,

Thank you for contacting us. This is an automated response confirming that we received your request. One of our agents will get back to you as soon as possible, often in just a few hours.

Ticket ID: NEI-[protected]
Subject: Re: Your membership has been canceled
Department: CMC tests
Type: Issue
Status: Open
Priority: Normal

For immediate help, please visit our Customer Support Center.
https://support.justanswer.com/index.php?/ashu/Tickets/Ticket/View/NEI-130-35722

Kind regards,

JustAnswer LLC

Desired outcome: I would like to get a refund of my $46.00.

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7:00 pm EST
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JustAnswer Unauthorized monthly payment on my credit card without my consent

I found this site for wanting to talk a vet regarding my dogs eye problem. They asked the credit card information first in order for me to talk to any vet online. The site is extremely deceitful. It didn't not make it clear they will charge $31 dollars monthly after the trial period. I didn't even know I was in the trial. I thought I would be charged once I talked to the vet. Then, I found out yesterday I have been charged for the service that I didn't know I have since September. I talked to them today. and the refused to refund me the money. It is out right quietly stealing from my credit card.

Desired outcome: To refund $124 that I didn't authorize to be taken

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Update by Wailing
Dec 10, 2021 7:06 pm EST

Just Answer need to get the consent from the customer before they quietly steal customer's money monthly! It was very deceitful website and business partice!

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J
5:56 pm EST

JustAnswer Shaddy membership charges

Hi - I inadvertently landed on the JustAnswer site via a pop-up window on another site where I was attempting to chat with support. How that happened is beyond me, but a pop-up was presented with JustAnswer's website support where I asked my question. I was asked for my paypal account for identity verification and told my paypal would be charged $1 and would be subsequently refunded. Red flag number 1!

But being in a hurry I proceeded only to receive an answer that linked back to the original sites support page. Not of any help. Red Flag number 2!

What happened next was entirely crooked. JustAnswer signed me up for a membership that charges $66 a month! I had no desire then, nor do I now, to pay for, or even be a member of JustAnswer. I cancelled the automatic payment and sent them a message via their contact us page requesting they ensure/confirm my membership was indeed cancelled and there were no active automatic payments scheduled. I also cancelled the automatic payment on Paypal. Additionally I requested my account be deleted and email removed from their records.

At this time the $1 charged to my Paypal account has not been refunded. I will be following up to get my $1 refunded on principal.

Watch out for these guys. Completely dodgy site.

Desired outcome: Site should be labelled/marked as scammers.

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Update by Just Scammed Yikes
Dec 11, 2021 1:35 pm EST

Received a very quick response from JustAnswer support. They apologized and confirmed my membership was turned off 12/10/21 and there would be no no recurring membership charges. The $1 charge was also reversed.

They explained they are an online, paid third-party, question and answer service with "experts" that can answer Software questions.

Certainly can't complain about their support.

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5:19 am EST

JustAnswer Paid for Consultation with an Online Vet

On Monday, November 15th, I found my Border Collie in the dining room crying - her back legs stopped working. I attempted to schedule an appointment ASAP with several local vets. Every vet called did not have an opening anytime that week.

I attempted a Google search to find out what might be going on with Cleo. That's when I stumbled across the JustAnswer site. It appeared as though a professional veterinarian was available online to answer questions and provide information. I asked my question in a chat session with the vet. The vet explained I needed to pay $1 for an answer. I agreed providing my debit card information.

Yesterday I was reviewing my last bank statement. I saw the $1 charge marked JoinFee - below that was a $29 charge from JustAnswer marked Expert. The vet never mentioned $29 during the chat session. I did not authorize that amount.

To make it right, I would like JustAnswer to refund the $29 and cancel my membership - to avoid any additional charges.

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W
W
Wailing
San Tan Valley, Arizona, US
Dec 10, 2021 7:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

It happened to me. I just found the have been charging me monthly $31 monthly since September. I didn't even know I was signing up for membership! My dog had a little eye problem, I wanted to talk to a vet. They asked me for my credit card upfront and no one told me that I became a member and on the trial period. I talked the vet, and found out he would be charging me more than I wanted to pay for, and his answers was way more serious that I researched from online. I decided not to use his services. Then, just found out, vet justanwer has been stealing $31 from me last 4 months. They know that the amount is not so big, so they beg on no one would pay attention to it. This business is highway robbery without you knowing.

ComplaintsBoard
B
5:38 pm EST

JustAnswer Expert Answers

I logged into the JustAnswer site searching for an answer regarding a problem with my Gmail email. I was charged $1 and provided my debit card information. After waiting for over 30 min I asked for a refund three times before being transferred to an "expert" that was supposed to get into me computer. No expert connected to my computer for another $39. Customer Service disconnected me.
The "experts" are just folks wanting to make a buck and are not "experts" at all. JUSTANSWER IS A SCAM!

Desired outcome: I want my $40 refunded to my account.

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M
1:44 am EST

JustAnswer A remote generic control for an apple box

Do not use these people! They are unprofessional and not versed in a simple remote control for an apple box. I provided them videos from another remote (Phillips) THAT DOES WORK WITH THE APPLE BO X. Rafi that supposedly has 17 years of expertise just told me to go buy another apple remote. Even though i sent him 3 videos of a generic one working. Got frustrated with him saying see his answer above. That i went and got another apple remote and said ok just show me how to program this ape remote then. He just dumped me in the Q again and had i not shut the page down they would have charged me 5.00. Well i paid with papal and when i went ti my account they had charge me $46 on an auto renew. I screen shotted the charge and when i called to cancel and te them to Remove the charge the woman was condescending and rude. She said we NEVER CHARGED $46 we only charged you $5. No they nrver charged me the $5 they charged me $46. As ter about 7 mins of arguing with her she had me refresh my page. It had been changed from $46 to the $5. She then proceeded to tell me i was never charged $46. This company prays on people hoping that they will not check their account quickly and so that I'm not done that they might have gotten away with stealing $46 for me. All i can say is RUN RUN RUN
These people are laughing at you the entire time! They must be paying for the reviews that they have. Think about it the do this to 10, 000 a day. Thats $50, 000 a day for the people that catch them and get them to reverse the $46 that expiration date was Only 6 days away and they would have hit me with anothrr 46

Desired outcome: To have them never rip off another person! Plus I think want my $5 back on principle😡

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4:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer just answer lawyer

I've use your service 1 time but I've been billed 3 times which shouldn't happen. please explain why this is happening.
First bill was in September 14, second in October 18, and third in November 18.
All I ask was one question and received the answer and I was happy with the answer.
Sorry no Correspondence as my computer crashed and I loss all correspondence.
Please fix this problem and Thank you for your service

Gerald Levesconte
[protected]@gmail.com

Desired outcome: refund of extra charges

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
Expand Collapse all
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
JustAnswer Category
JustAnswer is ranked 13 among 45 companies in the Websites category

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