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3.4 26 Reviews 1478 Complaints
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JustAnswer Complaints 1478

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T
7:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Money taken out of my account

I contacted you on a matter a few months ago and made a payment to you for what I considered was not a good answer, I now notice you are still taking money out of my account. Please stop taking anymore payments out of my account. If I get anymore payments taken from my account I will have to contact my bank and get anymore requests blocked as I think these payments are dishonest

Desired outcome: No more payments taken from my account please

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L
9:04 am EDT

JustAnswer It's been so long I don't remember!!!

This is freakin ridiculous, this company keeps taking $ 40 .00 from my mothers account. And it was quite awhile ago I don't exactly remember what it was about. I think we asked a question about an antique item we have, we NEVER have received an answer ! But they can continue to take the money from an 80 year old woman . Please help !

Desired outcome: cancel them taking our money , please !!

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12:54 pm EDT

JustAnswer Membership

Justanswer Assured me that I was only going to get charged 1 dll to post a question and that I had 7 day trial before being charged the full amount. I checked bank account and see that thr have charged me 46 without my consent. I spoked to supervisor Julious employee id 135481 and would not want to issue a refund or help me even though they mislead me into signing up to the membership saying I had a 7 day trial

Desired outcome: Refund

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3:33 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer Membership

I had a question regarding a legal matter. I was searching for answers on Google when Justanswer popped up, I typed up my question and it said "Experts are available, $1 to get an answer". Ok, great I put my information in and opted out of the membership.
I just wanted the 1 question answered for $1, like advertised. I got my answer having had a text conversation with the "Expert", then it kept asking me to pay $40 for a voice call. I declined, having my answer already, I declined the membership and the voice call.
Much to my surprise they charged me a day later for the membership fee.
Don't you know stealing is wrong? and after I declined more then once how do you justify charging my account?.
You can't say there's a miscommunication, because I clearly declined the voice call and membership.

Desired outcome: Rufund the unauthorized funds you stole from my bank account.

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Resolved

They refunded my account, I had to say they didn't answer my question. The ad said $1 for my answer, it was $5 and they charged $46 on the down low for membership. I got $46 back.

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3:01 pm EDT

JustAnswer IRS scam senior citizen abuse

This is a SCAM site that tried to defraud a senior citizen in our care by high jacking her search for IRS help and pretended to be and IRS person even taking her credit card info for 'help' only to find out it was justanswer.com who set her up with a monthly 'membership' charging her $82 a month!

All she wanted to do was get the IRS to send her a tax return and suddenly these SCUMBAGS are charging a senior citizen a monthy charge for $82 for nothing...they obviously couldnt assist with her tax return they just stole the money and tried to scam her every month!

How is this CRIMINAL organization still in business?

How did this CRIMINAL organization hijack her internet search results for IRS help?

Why are these crimnial scumbags not in prison for defrauding senior citizens?

Desired outcome: CRIMINAL CONVICTION AND PRISON TIME FOR SCAMMING SENIOR CITIZENS.

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D
7:58 am EDT

JustAnswer Unauthorized charges to my ssd debit card!

This company is such a scam. Went on site August 1 2021 about getting information on a illegal foreclosure and removal. Paid the 5.00 and got emails saying my question had been answered..
Nothing was there. Then they wanted me to pay more $? No way... don't trust law his it is... from personal experience and left the site. Figured lost 5.00 but learned a lesson.

Boy was I wrong! That was only the beginning of their scam. Unfortunately I had mental issues to deal with and was not checking my card.

Beginning of October.. I am going through everything and these ripoffs had hit my card for 60.00? Never ever authorized this. Went to legal aid.

They did it again in September and just as I was looking into getting these BOGUS charges refunded.. and wow October they hit it again.! I have never gone back on the site since the first time!

DO NOT make my mistake! I have contacted my AG in PA since if ever there was a reason for a class action lawsuit... this company is at the top of the pile. How are they allowed to keep doing this.? Read the reviews.. Its their MO!

Disabled Widow and homeless... They need to be STOPPED!

Please please take this warning to heart... DO NOT USE!

Desired outcome: Refund of all the bogus, unauthorized charges!!!!!!!ASAP I am in desperate need of those funds! Everything I have written is the honest truth!!!

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A
5:14 am EDT

JustAnswer Membership that I didnt ask for!

I paid £5 for a few online questions. However, Just Answer took from my bank account £51 in August and £51 in September without my authorisation.

I contacted Just Answer via their chatline and was told I entered a membership! At no point was I told this because I would not have proceeded.

They told me as a one time courtesy they would refund £51. I said no you took £102 without my authority. They terminated the chatline.

Be aware of these scammers!

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A
11:35 am EST

JustAnswer Unwanted subscription

Unauthorized charges on my bank card.
come on, man. No way to cancel.
I have refused the subscription at the time of my question. Fraudulent account access is a serious offense.

Desired outcome: return the stolen funds to my account

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M
3:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Membership

I am in several crises and all kinds of emergencies. I wrote out a very long, detailed complaint but due to the oppression, abuse, trauma, persecution I face I cannot post that complaint right now, hopefully later. But I just wanted to say quickly for anyone wondering, this service really sucks. The experts most of the time are clueless and dont know whats going with you or whats going on in general or even in their field. No matter how many symptoms you tell them they dont know and dont care most of the time. Customer service is severely rude and really bad and unhelpful. Its a grift. Beware. Also beware of their phony replies to reviews and complaints all over the internet. Fake! They have turned off Facebook reviews and google reviews to keep the truth from coming out. This is all I can say for now as I'm in a very bad and dangerous situation.

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11:46 am EDT

JustAnswer Request refund to be credited to my card

STOP!These are such scam artistes. They make it appear that they charge $2 for asking a question and try to take your credit card information and subsequently you're informed about a$66 dollar fee for a membership. Why would anyone have questions which is worth $66 every month? These are scam artists who should be punished severely for their fraudulent nature of business.

Desired outcome: Should be put out of business

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virgillia galvan
US
Nov 09, 2021 1:09 am EST

I must admit I felt guilty for filing a complaint, but apparently Just Answer is a far reaching organization of committed fraud and dishonesty.
It would be nice if a warning against them could be automatically posted on every computer.

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C
10:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Techgeekja800-240-1371caus

I only wanted to get back on my email and they said it would cost $2.00 when $52.00 U>S> was mentioned I said NO I was only interested in paying the $2.00. When I checked my bank account this morning I discovered a $66.00 charge taken out by the above Tech Geek. I am 83 years old and live on 17, 000 dollars a year and this money was for my groceries for the rest of the month. May I "PLEASE" have a refund. P>S> they also took out the $2.00.

Desired outcome: I would like my food money back thank you

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K
9:14 am EDT

JustAnswer Scam

Service using PAYPAL to scam people: I was asked to pay a $5 fee for using the service. I agreed to the $5 but a week later, was charged $46. I thought it was an annual fee, but the next month, I was charged $46. It's a scam. I will let you know if they refund the $92 to me within the next 3-5 business days. This is literally a way to take people's money and they know it. I'm sad it's not an actual service and people are making money off of the disabled. The goal of this business organization is to take money from real, honest people without earning a penny of it. I pray for their souls to choose Jesus and get out of the scamming business. Thou shalt not steal.

Desired outcome: They need to ask before charging the $46 and allow person to cancel the $5 week of service. I didn't even get my answer. My husband had to go to the ER because the doctor never responded until three hours later.

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6:46 pm EDT

JustAnswer Veterinarian*justanswer [protected] ca

Made a phone call to an internet search result, looking for an online veterinarian. My dog was very sick on the weekend. Found https://dogshealthinfo.com/online-veterinarian and called. I was told there would be a $28 charge to chat with a vet. I agreed and talked with a vet and got my problem resolved. BUT since then the above VETERINARIAN*JUSTANSWR800-240-1371CA has charged my credit card three additional times, each month for $31 for a total of $93. I did NOT agree to any further payments past the initial $28. To me this constitutes fraud and has been reported to my credit card company, who is contacting them and blocking any future charges to my account. Apparently this particular phone number has numerous complaints for fraudulent charges.

Desired outcome: Refund of my $93 and stopping the fraud.

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J
2:58 am EDT

JustAnswer Appraisal service not delivered.

I have sent them photos of 3 framed painting/artwork to appraise. It has been more 30 hours since I have asked the service and I have yet to receive an answer. JustAnswer has charged me USD 61.00 for the membership. I want my money back because they have not delivered on their promises. I feel that they do not have the expertise to appraise the artwork.

Desired outcome: Refund of USD 61.00

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3:22 pm EDT
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JustAnswer I dispute this charge. Do not have any knowledge of the company.

I was charged $ 46.00 on the 23rd of July by this company. Called them and was told I had ok'ed a subscription . I did not. Then was told they do not give refunds. Then in spite of this they took $46.00 again Aug.26th. Again was told I had a subscription and they don't give refunds. Can they do this and refuse to return my money? I am just not understanding a company being able to take money out of my account. They will not say anything to me except "we don't give refunds" . That is not justification for charging me . Can they go on "raiding" my account ? I hope to stop them and get both charges refunded.

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8:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer unethical behavior

Earlier this evening, at 9:34pm on 10/7/2021, I typed a legal question into my search engine when an ad for justanswer.com popped up offering legal advice for a fee of $1. I typed in my question and I clicked on the link and entered my credit card information, only to have my credit card company send me an alert that I had been charged $60. I went back to look at the registration page and while the $60 membership is mentioned, it is written in a very misleading way, making it seem as if I'd be charged $60 after a free trial period had ended. It is clearly designed to dupe people into entering their credit card info assuming they'll be charged $1. They do not clearly explain the difference between a $1 'joining fee' and a membership. I canceled my membership at 9:37pm and I immediately contacted the company asking for a $59 refund. They responded at 9:59pm explaining that this is not possible since I already used the service. I was subscribed for exactly 6 minutes. I clearly did not intend to purchase a monthly membership, and would not have spent that much money if I was fully aware of the situation.

Desired outcome: Refund, apology, and clarification of your policies so others aren't duped

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Debbie J Rodgers-Arana
US
Oct 15, 2021 8:05 am EDT

Absolutely the sane here!

B
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Betty Fannin
US
Oct 08, 2021 3:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

DITTO. That has been my complaint as well.

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W
11:38 pm EDT

JustAnswer Continuing to debit my credit card monthly for Mechanic service that I requested two years ago

About two years ago I required advise as to how I could remedy a fault on my Forklift engine.
It was answered satisfactorily once and my credit card was debited.
But the same charge has continuing to be debited to my credit card monthly.
I need to have this debit from Mechanic*Justanswr [protected] CA stopped

I am Warren Mark Dance from 3E Smales Road, East Tamaki, Auckland New Zealand. My phone cell phone contact is +[protected] or land line
+[protected].

Kind Regards
Warren

Desired outcome: Have the monthly debit stopped

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L
9:44 am EDT

JustAnswer Charge to my credit card.

I see that I my credit card is being charge $70 a month. I did ask a question a few months ago but I do not recall signing up to anything that authorised this and would like to know how to go about cancelling this monthly payment. I should like this monthly charge to be cancelled immediately or I would like advice on how to get this done.

Desired outcome: Monthly credit card charge to be cancelled.

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5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Lawyer service

I read that there was a 7 day trial period so I signed up answered my question gave my credit card info but after receiving a response that was exactly what I read on Google I decided to cancel (about 20 min after I enrolled) so I cancel snd still get charged the $47.00 ($46 membership and $1.00 to lure you in). When I questioned the charge they said well sorry you did enroll and knew the fees. That's great! This place is not worth it don't join go online on Google to get your answers for free because they lied about 7 day trial period because to me that means I have 7 days to cancel and not get charged. Well I was wrong!

Desired outcome: Give me back my $46!!

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virgillia galvan
US
Nov 09, 2021 1:20 am EST

In requesting a refund I also was directed to the customer contact board. Before I had finished my request for a refund of the $46.00
they shut me down--completely. It is evident that these people form a company without a consciences where dishonesty is the norm.

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L
12:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Refund

I called and asked 1 question that was not answered or even helped for that matter. I told the rep the day of the call to cancel, this service will not be needed. I also emailed. I was still charged for 2 months. Spoke to 3 different reps with broken English with 1 rep having a loud dog in the back ground. I was also over talked and requested a supervisor each time with no help.

Desired outcome: ASAP

Read full review of JustAnswer and 1 comment
Update by Latrice Hill
Sep 21, 2021 12:42 pm EDT

This is by far bull cramp legal advice that does not help

Update by Latrice Hill
Sep 21, 2021 12:42 pm EDT

This is by far bull cramp legal advice that does not help

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Betty Fannin
US
Oct 08, 2021 3:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I wonder how much money they have made by tricking un suspecting people. They should not be allowed to get by with this. For some reason I do not understand, they are not censored.

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
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JustAnswer is ranked 13 among 45 companies in the Websites category

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