JustAnswer
Reviews and Complaints

I took a 'trial' question for which I was charged £5 via my credit card. Two weeks later £30 was charged to my credit card, I let this go as I thought it was a genuine mistake, then a month later another £30 was taken.

I am really upset to the bad experience with the way of doing business of JustAnswer Mechanics. It seems to be that this is their Modus Operandi, just misleading people hiding or placing in the least visible place of their website, their warning that the caller has been trial connected and has 7 days to cancel. It just happened to me. I do not remember having seen such warning and After my initial contact on August 2, I was charged $50.00 twice on my credit card account, the first one on Aug 12 and the second on Sept.13. I talked to their Customer service and explained my case I requested a refund but the best solution I got was the cancellation of the unsolicited membership starting on October 7, 2021. Justanswer must change this misleading approach to survive as a honest business. Best Regards, Carlos Montalvan

I used just answer me, did not get the answer i needed, (automotive repair question regarding bearings) tried to cancel the trial and could not as the site says i don't exist. i now have a charge on my account, no one is answering the phone, it says i don't even have an account anywhere yet money was removed from my account. I would like my money back, i thought this would be a helpful site but apparently they are just thieves. I am a poor person taking care of a handicap child and this really hurts, especially since i did not get help and it cost me 34.00 for nothing. please contact me to return my 34.00 and to cancel the whatever is going on since i can't find anything or don't seem to exist. Tina Burke [protected]@gmail.com

I went on to the website to ask a legal question which Iunderstood I had to pay approximately $5. I was on my way out the door for a 2 week trip and did not realize that I would be billed $60 per month from then on. Since I did not use the site again after the initial charge I feel that a refund is reasonable. If I had continued to log in and and ask questions and use the site then it would make sence that I should pay for the site and membership. When I have not used the site at all then I believe a refund is appropriate and reasonable.

Jesse Brown
[protected]@yahoo.com

On August 16, 2021 and September 14, 2021 Bank charges of $60.00 for each date showed up on my bank statement.

The first charge was for Ask Lawyer which did not answer any questions. The second charge showed up on my bank statement as Just Answer apparently on automatic charge.

I have not used this service and request that I be reimbursed a total of $120.00 on my bank account. You have my account information.

I will contact my bank and have them stop payment for the September charge.

Back in January 2021 I paid £5 to speak with a JustAnswer lawyer and followed up with phone call. It was under a trail membership which I cancelled straight afterwards. The money was coming out of an account that is used for a film production and hadn't checked it because we paused production for a while. I then checked today for another reason and saw that JustAnswer has been taking £50 a month from me since January despite cancelling. I went to log into JustAnswer to see what was going on in my account but couldn't log in because the email is no longer recognised as the account was cancelled. But when I tried speaking to someone on the phone they said at their end the account is still active and therefore the payments will continue. There has obviously been a systematic error resulting in this. How can you take payment from me that is unauthorised?

I used your services one time in August - two authorized charges - $1 to chat and $38 to video chat with the vet. A few days later I becamne ill and was in the ICU and then ever lowering degrees of necessary care, As of September 11th I am still in the hospital and have done no purchasing since August 30. Just Answer took it upon themselves to used my card like an ATM - charging me $31 for unauthorized, unreceived services, they have no right to continue to use my card, account at all. I contacted them and was asked to pay $5 to talk to a lawyer about their fraud. I was charged September 5th - $31, at a time I was still barely awake most of the day and had not access to either my phone or card or computer, they were at my home where they have been locked away since I was taken to the hospital in an ambulance - there is absolutely no way I made any purchases. How were they able to continue to charge me - seems so illegal?

I canceled my trial period on time but I still have a pending charge on my card. I need you to remove it from my card post hast.9/9/2021. I can cancel payment through Visa but that would require me to launch an investigation and change my card number. Please don't put me through this aggravation and just cancel the pending charge

Good day,
I am writing in regard of fraud against me. My money was taken from my debit card on September 6-th, 2021 of R599 by JUSTANSWER *EXPERT CAUS. I am concerned about this situation and would like to solve this issue as soon as possible? I will appreciate for your cooperation and assistance. Looking forward for your reply as soon as possible.

Thank you

Admyre

Contacted Justanswer Tech and was offered a £5 fee for answer to tech question. Did not realise that by giving credit card details this would enrol me in their £35 a month 'membership'. Paid £35 for 3 months before realising. On revisiting their website they stated they would contact me after the first month to check I wanted to continue. This they never did and now refuse to refund any money. I insisted on cancelling 'membership' and have email in confirmation.

There are 2 transactions that made through my credit cards one is $2 and one is $67

- I can't reach included e-mail.
- I've try to cancel there is no confirmation of cancelation.
- Don't have receipt or invoices once deducted money from my card.
- I'm not agree with unauthorized transaction

I have received a charge of AUS$89 on my credit card for services I do not recall seeking from Just Answer. The charge was made on 21st August with a reference [protected]. I did not receive any advice as to this charge. Please advise.

Thank you.
Lindsay Borgas.

Email: [protected]@bigpond.com

I signed up and agreed to a $5 trial membership of Just Answer.
I was charged the full price of $34 instead of $5. When I requested a refund I was told the trial membership price was no longer available and I would not receive a refund.
The company mislead me by advertising that the membership was available for a $5 trial and that I could cancel my membership at anytime.
I contacted their customer service department but they have no help.

Just Answer have started taking 39 CHF from my credit card last Novemeber 2020 then they started taking 49 CHF regularly every month. a USA Company.

In February 2021 we contacted Just Answer ( Tech_Geek Justanswr) in relation to a query regrading a faulty Samsung TV. This company appeared to be the helpline for Samsung TVs. We had a difficult experience trying to resolve the fault which was unsuccessful.
We agreed to a one-off payment of £35 in February. We did not give permission for monthly subscription payments which we now realise have been taken from February. On 28th August 2021 a further debit card payment of £35 was attempted, but declined by our bank.
5 unauthorised payments of £35 have been taken from our account using our debit card details.
This is a formal complaint and we request a refund of £175 by Just Answer.
Our card has been cancelled so our refund will have to be by a different method.

On August 21 I used JustAnswer LLC to seek help with a problem a family member was having with his Kindle reader. In contracting the service, it was not clear to me that I was agreeing to monthly payments for the service. I was not aware that I would have to cancel automatic payments through my PayPal account within a week of contracting the service. There was no alert via email or otherwise that a monthly payment had been "agreed to, " though it was not clear to me at all that I was "agreeing" to such a scheme.

I consider drawing customers into such arrangements without clear communication or alerts to be a fraudulent or unethical business practice. Now that I know that automatic payments had been arranged without my notice, I have since gone through the steps with PayPal to cancel such automatic payments to JustAnswer LLC.

They have taken 49 CHF from my credit card and I want my money back! What is this for?I need to change my credit card number! Who are these people and where do they get people's credit card numbers. they are obviously CHEATS! I request a refund immediately!

Brigid Krähenbühl.
Switzerland.

They? Took $ 47.00 dollars out of my bank account on august 26th, 2021. I? Don't? Tell them? Or went to there web suite. I? Want that that $ 47.00 dollars back into my bank account by the end of the day on august 27th, 2021. And! How? Did they! Get my bank account number. I? Didn't give them! Any number to! Get into my bank account. They? Went into my personal information. From my bank account. And! I didn't give them! Any info on my personal account.

Earlier this year I was experiencing a legal issue. My daughter and I both are involved in it. I was looking for help and stumbled across these thieves.

I can't remember if I was calling or Chatting at the time. I got the old $5 trial offer. I paid with my Amex. So the response was immediate. I old the "lawyer" that I could not commit to anything unless my daughter was interested. That I had to talk to her and if she was interested we would contact him. He could send his contact info. That is the full extent of my commitment. A $5 trial and no thanks, I'll call you if I need you

I've seen these scams before and shut it down. Or so I thought.

Then I get emails, "I've answered your question!" Multiples. No, you told me that I should contact the court and ask them to reconsider. Not exactly what I would consider sage legal advice. AFTER I plainly said not to do anything more than share his contact info in the event my daughter and I wish to discuss it further with him.

I didn't really know how much they had done till I reviewed my August AmEx statement and see the thieves have billed me $65 per month for May through August so far. My God, my $5 trial turned into a $260 expense. I could have seen a real lawyer, locally, for that.

I contacted AMEX, made sure they would not get any more. And then contacted Just Answer. Of course, they are terribly sorry for MY CONFUSION. They want to explain their great service and billing. Uh Huh. Oh, and I'm not eligible for a refund.

These people are thieves plain and simple. I had the same issue with Been. Verified last year. They operate the same way. Beware!

Why is it all of the social media companies are so concerned about protecting us from those awful lying politicians, but no one cares about these scam artists ripping us off?

I've been out of work 2 years. That money is much more important to me than these crooks. I hope they burn.

I was duped - thought I was paying a one time $5.00 charge and after I provided my credit card information I was automatically set up with a yearly subscription and NO way to cancel.