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3.4 26 Reviews 1479 Complaints
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JustAnswer Complaints 1479

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J
9:12 am EDT

JustAnswer Just Answer money collectors for 4 months

Citizen advice sent me the link to JustAnswer. I asked just one question, also later I asked a local solicitor and have completely different answers. Then after 3 months, I have cancelled when saw direct debit it still charged for last month June 27th. charged for membership I haven't realised. I have asked for a partial refund to be made but the Just answer Supervisor sent me away as it is non-refundable. I do disagree as this is against the law if I have not received service!

4 months = £205 for one question! Thanks, but NO I bet a small claim will do.

Desired outcome: I asked politely to receive partial refund £150 at least to have both parties happy.

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T
1:24 am EDT

JustAnswer Unauthorised charging to my account.

I had a problem about 1 month go with a supplier and your service resolved it for me for which I am most grateful. However, since that date I have been charged $66, and I don't know what for.
Please let me know what that charge was for and ensure that no further charges are made. I make no commitment to future charges and will try and reverse any future charges if any appear.
Following is the charge which appeared on my credit card:

TECH-REVIEW *JUSTANSWR [protected] CA
CREDIT CARD PURCHASE Card ending 3206
-minus $66.00 + $233.45

Desired outcome: Resolution of problem with your charges.

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R
2:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Veterinary question that I cancelled

I asked a uestion and did not realize it was a paid service. When I realized I would be charged $5.99 I immediately shut it down and said I no longer was interested in any communications. The veterinarian that was on line said no problem and I would not be charged the $5.99. Today, I get notified by paypal that these fraudsters have charged my account for $29.00. I called and spoke to someone who stated that because I did not cancel it through a phone call to customer service that they are unable to credit my account. Lesson learned.

Initial email message was June 30, 2021. I was charged today 7/6/21 for $29.00. This is a scam service and should be avoided at all costs.

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M
M
Mariahp
Sandy Valley, US
Jul 07, 2021 10:34 am EDT

I agree They did the same to me only I was charged $46 after I received confirmation that they terminated the service the same day that I ordered it. What a scam.

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A
4:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Veterinary advice

I paid 5.00 to receive some veterinary advice. I was told someone would be in touch as soon as possible. I managed to get a vet locally to see my pet and wrote saying I no longer needed advice and to repay me my 5.00. I have now looked at my credit card statement and see that you have without my authorisation or knowledge taken 27.00 from my account. Please pay this back without delay . My name is Anne Barrett The money was taken from my account on the A debit card payment of £27.00 to VETERINARIAN*JUSTA was taken from your account
Date of transaction:
Tuesday 29 June 2021
Transaction type:
Debit Card (DEB)
Authorisation method:
Not Available
Business type:
Computer Network/Info Services
Retailer name:
VETERINARIAN*JUSTANSWR
Retailer location:
[protected]
Card number:
5156 This is completely unacceptable and must be resolved without delay.

Desired outcome: Refund

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F
10:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Unauthorised debit to my bank account

I agreed to pay ZAR65 (USD4.56) to Just Answer to attempt to solve a problem on my laptop. They were unable to solve it on their online chat service. They then offered to attempt to solve it by connecting remotely to my laptop, for which they would charge a much larger fee. I disagreed. They then asked me to rate their service. I said they were polite but had not managed to solve the problem. They then offered to connect to my computer remotely for free. I agreed. They did so. This all took a while. They were still not able to solve the problem. Again I rated their service as polite but pointed out that they had not been able to solve the problem. Eventually I solve the problem myself by finding a solution online. Today I received my bank statement. I noted a debit of ZAR65 for a company called TECH-GEEK_JA. It took me a while to figure out that this was Just Answer. I also noted a debit for ZAR599 (USD42). I did not authorise any such debit.

Desired outcome: Refund of ZAR599 (USD42).

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E
2:19 pm EDT

JustAnswer Charges

I was told that for just $5.00 I could ask a specialized attoreny in my area questions about my case. It took over an hour to get a question in return. The atorney could not even grasp what I was asking. I tried again and still no answer. So after several attempts of trying to get their cracker jack attorney to answer or to even understand my questions, he could not. He could not even understand what I was asking of him. I immediately cancelled by email and text and now have a $5 and $60 charge for a useless service

Desired outcome: refund

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T
6:02 am EDT

JustAnswer Just Answer

I used them once but they charged my credit card again a year later. It is not a subscription service. I paid for help one time and they could not help that one time. But you had to pay to find out if they could.

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M
2:08 am EDT

JustAnswer Membership I know nothing about

I ask a question and was offered a trial for 5.00 which I authorized next thing I know lm being charged 66.00 a month for nothing, I didn't authorize this and I won't pay for it
I am trying to get you to do the right thing and cancel this charge on my credit card, please don't steal from me

Desired outcome: Cancel the bloody membership it’s a fraud

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J
4:33 am EDT

JustAnswer cancelled 4 months ago and still getting charged!

How do i get a refund the phone reps trained to give you a run around!

I used free sign up, got one email and then kept getting charges on my AMEX

Desired outcome: i want 3 mos. credited to my cc

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S
11:38 am EDT

JustAnswer Charges

This sight said if I paid you a dollar for the trail. However not only did they refund the dollar they charged my bank account 46.00 that I did not sign up for membership. I am not happy. My name is Lynn Bills [protected]. I live in west branch, Michigan this is not right to do this to people wound got sucked in to a trial but then we are charged extra for something we did not ask for

Desired outcome: refund on both

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P
11:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Unable to pay my expert; very poor customer service

I have been trying for two days to make a payment on your website using a different credit cards, from different browsers, from different laptops, opened a new question to try to attempt it that way in case the error was connected to my original question and and and... Just as a reference, I have architected solutions like JustAnswer for decades on the back end, so these sites aren't foreign to me as an architect.

I used "credit card 1" yesterday to reactivate my membership as I have been away for a while. No problem there. That same credit card information was saved in my profile. Your site ran two more transactions against this card in the next few minutes. At the point in which I chose an expert for a "deeper dive" into my issue, my default credit card was declined by my bank because the bank marked it "suspicious". I had to call to confirm the transaction was mine and "release" the transaction, which I did in the next few minutes.

The transaction was attempted again. It failed again, though it had been confirmed that the account was good. The transaction was good. And, that the funds were available. Still no joy. I called the bank (Wells Fargo) AGAIN. However, this time they claimed (and I confirmed online on their portal) that no additional attempt at this transaction had been made.

At this point, JustAnswer customer support advised to try another credit card. Which I did. Same error, "we don't have your update credit card information, please update and try again ". I called the bank (Chase) and they verified that no attempt had been tried against my account in this amount. I relayed this information to JustAnswer Customer Support. Their answer was "try again tomorrow". At this point, I had 2+ hours invested in trying to pay my expert.

I tried again this morning. Two different credit cards again. Same error. Again. Again, neither bank reports that funds were requested at all and certainly the transaction was not DECLINED. I called customer service AGAIN and they said "someone will call you back in the next 24 hours". I asked them to escalate. I was told I would be called back in "5 or 10 minutes". That was almost 3 HOURS ago.

I just want to pay for the service I received.

Desired outcome: Contact from JustAnswer to resolve my problem and that does NOT equal "call me tomorrow".

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P
10:37 am EDT

JustAnswer Unauthorized credit card charges

My husband called one time, fee was supposed to be $5.00, they charged on our credit card $60 dollars for 8 months. Only gave us credit for 3 months. They promised me they would give all 8 months credit. Never gave us the credit. Their evaluation was not correct, we lost money on the sale.
Watch out .

Desired outcome: Credits to my charge card wanted

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L
8:59 pm EDT

JustAnswer ask-a doctor just answer

Why are these germs allowed to continue stealing from folk. I used this service only once but have paid over a thousand dollars. I called these crooks and admonished them for their reprehensible practice of manipulating one time users into an everlasting membership. I only intended to use this service once, however these crooks cleverly situate verbiage on their site to capture users unsolicited membership.
These crook know better and they rely on unsuspecting users of their site to not recognize the trap. It is totally indecent for any professional doctor to associate him/her self with such a shoddy operation.

Desired outcome: I want my money back, I used this service only ONCE!!!!!

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A
1:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer charges on my credit card

I looked into this service months ago and never sused it. I cancelled it and several months later I had another charge on my card. I had to call again to have them remove the charge and they said I never cancelled it. Funny how it was months before I had another charge and then had to call again. If you do not watch your account they will try to charge you even after you cancell.

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A
3:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer All

Complete fraud. The service was short and sweat and the answers to my question were quick and correct. However after a one time payment I incurred unsolicited or agreed upon fees automatically coming off my card . This is theft and a waste of my time. I will be acting in my own best interest and bill the tools for my time to solve their faulty and criminal service. It was their intent and failure to manage their service that "forced" me to manage their affairs.

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O
3:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Unwanted membership

I initially was having a problem with an Adobe account. In trying to solve this issue online I was directed to Justanswer which I initially thought was part of Adobe. Next I'm being asked to pay $5. I agreed which was a mistake. I then provided a detailed summary of the problem. I was then told that in order to address this issue I would need to have the services of a technician which would cost me $56. I should have realized this was rubbish. After paying, I had someone take control of my computer to explore the issue. They then gave me some advice which indicated they had no idea about the problem I had previously explained. After re-explaining the problem, I was told I would have to call a 1800 number to sort the issue. A complete waste of money and time. I later lodged a complaint in their customer review - no response.

Now I receive an email saying my trial would end and that I will be billed $66 per month. There is a section saying how to cancel your membership but when I follow the directions there is NO cancel membership section. I then chatted with someone and eventually was told I would receive an email confirming cancellation within the hour. Seven hours later there was no email and my account was still active. Again I contacted them demanding cancellation. I was told a technician would be with me in 8 minutes. The 8 minutes just kept going on forever. I then went to the original chat line and again demanded to cancel membership. Finally I received an email saying the membership was over. This is totally unscrupulous behavior. There is no cancel membership option available.

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K
3:26 pm EDT

JustAnswer Lawyer question about employer retaliation

I was told id have a answer in minutes. When days past, I contacted customer service and somehow they could get me a call from a lawyer right away. It really seems like a scam. I told them i want to cancel my membership. If i get any charge i will not be happy. I now have wasted time and have only 5 days to find a lawyer due to a time sensitive matter i was given by my employer..which i did explain to just answer!

Desired outcome: A true honest review and refund.

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R
4:47 am EDT

JustAnswer Technical support

On 3rd June, 2021 I had a problem with my internet at 11.30pm and was trying to contact my ISP to find out whether there was a general out of the internet or just with my connection. I tried to speak to their technical support but they were uncontactable out of office hours and I was directed to this site. I spoke to someone who then wanted me to pay $5.00 (which I was told was refundable) so I could speak to their technical support. So I paid via my card and then explained my problem and was then sent to another section where they wanted me to pay $56.00 for more advanced technical support. I did not agree to this and asked for a second opinion. The next person I spoke to, I explained that I just wanted to find out if the internet was down or what the problem was and that I did not want, and COULD NOT AFFORD to pay the $56.00 they were asking. In stead of helping, I was again put through to the same section wanting me to pay $56.00. I DID NOT agree to this payment and hung up. I now find a pending transaction for $66.00 in my bank account for a subscription I did not agree to and request that you withdraw the request for this amount and not charge me again. PS. I did not get the $5.00 refunded either. Not sure which is the correct number, so I am giving you both: [protected] and [protected].
My email address is [protected]@iprimus.com. au
Name: Rosada Archibald

Desired outcome: remove subscription and request for money I did not agree to pay

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D
6:01 pm EDT

JustAnswer Took my money then canceled my membership

I tried to cancel my membership at the end of my trial. The site was down. I contacted cust. support and they said I had to log into the site. The next day they took money out THEN canceled my membership. So they got my payment for the month and I couldn't use the month. Asked for a refund and was told I'm not eligible. Their response will be "we're sorry" contact us. What a joke.

Desired outcome: Money refund

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C
11:34 am EDT

JustAnswer Unauthorized credit card charges

Hi,

I came to justanswer pet with a question about my dog, after speaking with a virtual assitant I was directed to a page to pay $5 to be connected with a vet. The virtual assistant never said anything about signing up for a membership or a trial, it just said go here and pay $5 and I will connect you.

I entered in my Paypal information and was never asked to create an account or sign up for a membership. It was a high stress situation with a new puppy who was sick and I was trying to get through as quickly as I could, if there was fine print somewhere I did not see it.

The next day I was even worried about it being some type of recurring charge situation so I went to your site to see if an account had been created. I tried to login with the only email I use to create such accounts but it told me there was no account associated with that email. I figured I didnt sign up for anything then. Unfortunately I saw a $31 charge on my card a few days later.

It appears what happened is it signed me up for an account with the email associated with my paypal account, which I guess makes sense but like I said it didnt ask me to create an account so I didn't even think of that.

Usually I would accept that I had made a mistake by not cancelling in time but I genuinely did not know that a trial was signed up for and even tried to make sure the next day. Its clear that I did make the mistake of not considering my other email but if I would have been asked for my email somewhere I would not have typed in that one.

All I would like is to have that $31 charge refunded and my "membership" cancelled. I feel like this is completely reasonable as I have not utilized any "membership services" and had no intention of doing so.

Thanks,
Cameron

Desired outcome: Refund of $31 charge

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About JustAnswer

Screenshot JustAnswer
JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Legal service - 11/07/2024 was posted on Nov 8, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1505 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
  7. View all JustAnswer contacts
JustAnswer Category
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