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3.4 26 Reviews 1478 Complaints
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JustAnswer Complaints 1478

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G
8:39 pm EDT

JustAnswer I am complaining about having my money taken from me when I wasn't aware

Last November I called to ask about my dying dog. She passed away the next day and a few weeks later I recieved a bill for the call I had made. When I
received my statement from the bank yesterday and found that I have had $42 .oo taken from my account for the last 3 months! $126 00!

I am 80 years old and my precious dog of 13 years died it took most of my saving for the Vet's bill plus cremation etc. I pay more than half my pension on rent and now this... I am suffering from Financial Hardship and beg you to refund my money.

The Fraud group from my bank has asked that you kindly refund the money, otherwise I will have to go through their system to help me.

The payments were taken on 10 /03/2021...[protected]
09/04/2021...[protected]
10/05/2021...[protected]

I appreciate your kind acceptance of my situation and hope to hear from you ASAP... Thank you

Desired outcome: Please refund my money....please

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8:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Unauthorized credit card charges

I thought that I was getting a one month "TRIAL" period. The first charge for the JUSTANSWER*TRIAL, on my Feb 28, 2021 to Mar 27, 2021 bank statement of $1.00 was expected.

Then Mar 28, Apr 27, 2021 statement shows [post date04/04] [transaction date04/05] [Reference number [protected]] [Description JUSTANSWER *TECH HELP [protected] CA] [Amount $46.00].

Bank statement Apr 28, 2021 to May 27, 2021 shows [post date 05/10] [transaction date 05/05] [Reference number [protected]] [Description JUSTANSWER *TECH HELP [protected] CA] [Amount $46.00]

I am afraid that the following month bank statements will continue to show charges that I was never was asked about and would have never consented to.

Desired outcome: I would like to have all charges to my account made by JUSTANSWER credited back to my account.

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P
10:09 am EDT

JustAnswer Advice

Asked a question in feburary paid
$5... They say (you say) that I did not give notice of seven days, I am not due a refund I just discovered that I was being billed $60/month
Total thus far is$240

I would dispute the cacellation.

I intend to visit original authorization

Desired outcome: proof that i did not cancel,,,full refund

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4:17 pm EDT

JustAnswer I was denied a refund

I am not satisfied with this service during the trial period. I did not authorize a membership and I want a refund of $34.

Lance Rodrigue

[protected]@yahoo.com

Desired outcome: Refund of $34

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9:14 pm EDT
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JustAnswer Fraud

Hi i have had at least 2 transactions of 66.00 dollars taken out of my bank account. I dont even know who you are or what you do so i would appreciate you refunding the total amount of 132.00 back into my account and never touch my account again. I have not authorised these payments. These payments were taken out on the 21/05/2021 and on the 24/ 05/2021. Two payments in three days. please explain. I want my money back.

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12:02 pm EDT
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JustAnswer What a scam. Do not use!

You ask a question to their so called expert. It's a flat fee. That fee was fine. $5. Then they bill you $88.00 dollars! It's a total scam. I had one good answer about an antique piece. I asked about another piece. It took weeks and several idiots to get an answer. I know more than the so called expert! Do not use! They will slam fees on your credit card! Warning!

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9:06 pm EDT

JustAnswer Monthly product subscription

I took out a trial with this company and the company never got me a satisfactory answer within the 7 day trial period so I cancelled via their website.

However, they claim that the cancellation never went through and failed to refund my money.

Desired outcome: Refund me $50 x 3 months (March, April and May subscrption)

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2:36 pm EDT
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JustAnswer JustAnswer

I had a question about my income tax filing and went on the IRS website, but somehow got switched to JustAnswer. I asked the question and was told it would cost a dollar and I agreed. The answer was a suggestion to go to a CPA which I did. I got a bill on my Visa credit card (transaction date 3/20, billing date 3/22) for $50.00. the billing cycle ended 4/17 and I went to pay it 5/2 when I noticed the bill. I called and told them I did not sign up for their services and had received a bill for $50.00 on 3/20 and they said they would refund the money. I subsequently got several emails from them offering their assistance which I ignored. I received my Visa bill for charges 4/18 to 5/17, 2021 and had a refund of $50 on 5/2 from JustAnswer and a bill for $50 on 4/20 from JustAnswer. I called and told them and they said the refund was for April, but I told them again I had never joined and they replied that it was too late to receive a refund for March. I called my bank and they said their was probably fine print and I had joined inadvertently. That may be true, but I recall on that day on the website repeatedly saying I did not want to sign up and interestingly, was never charged the $1 for asking the question.

Desired outcome: I would like a refund of the $50 or have JustAnswer investigated for deceitful information about joining.

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11:21 pm EDT

JustAnswer Charges by just answers

Just don't! You call, they don't have a cure.
You try to cancel and you have to wait a week!
That gets away from you. Then you are charged every month.
Please don't fall for this.

Desired outcome: Save people for this scam!!!

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9:50 pm EDT
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JustAnswer Complaint about stealing Money!

Had a problem with my car and thought I'd try them as they came up in my google search. Ended up i got the problem fixed before they had a chance to reply, so i never used the service. That was a few months back and I've just noticed they have been taking funds ($50/month) illegally from account ever since. They are nothing but a scam and shonky operators hiding under sneaky terms and conditions! If you are contemplating using them, DON'T!

Desired outcome: Cancel my accpount and return my hard earned funds!

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9:14 pm EDT
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JustAnswer Cancellation of order

I contacted you in relation to fraudulent information provided by email to my office and since that time you have been debited my account for services that have not been rendered. I have never spoken to or had any conversation with anyone from your company and I would like you to cancel the debits on my account please. the email was [protected]@francistorrens.com.au
I look forward to your reply.

Desired outcome: Automatic debits cancelled please

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1:15 pm EDT

JustAnswer unauthorized credit charges

04-05-21 Charge 1.00

[protected].00

[protected].00

[protected].00

Total 132.00

I never received proper information resolve my computer issue.

I contacted your company to help resolve this issue May 14, 2021 along with my financial credit card company .
o
I am requesting a full refund to my credit card.

Edwin P Maisen

cc Berkshire Bank

Desired outcome: Refund

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R
8:13 am EDT
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JustAnswer Scam charged me without my authorization

This is a fraudulent switch and bait company. Don't do it, stay away.

On may 13, I purchased "last pass" a password manager. I could not get it to work, so I got the link from last pass. It clearly stated that as a premium customer service would be free. So, I contacted them and got joseph newman. I specifically asked him if this service was free since I am a premium customer. He said, no. I figured the answer myself while chatting with it, it had to do with my browser (changed it). I again asked if would be charged, he assured me no, but I would see $1 charge that would be reversed.

Today I got notification that my credit card was charged $46. I immediately, contacted my bank, and complained to just answer. They told me they cancelled my membership, which I never asked for, but they can't refund my monies, but will cancel my membership.

Clearly this is a scam of the worst kind. I will continue to write this story on all social media until I get my refund.

It's not the money, it's the scam!

Desired outcome: REFUND

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Update by Randy Diaz
May 27, 2021 2:35 am EDT

It looks like there are several complaints just like mine. Fortunately they refunded my monies, after I sent several complaints to several agencies.

Just beware when you call this company. They are one of many companies who hook you, thinking you won't pay attention.

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6:10 am EST
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JustAnswer Legal Advice

Several weeks ago I paid $5 for a quick piece of advice; greatly received. Yesterday, a Saturday of all things, $66.00 was taken from my bank account.

Not signed up for extended period or 'subscribe'. No warning of the 'theft' of my money; my account crippled.

ACCC and AFP to be advised if no resolution before COB Monday May 17, 21

Desired outcome: Refund immediate

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4:47 pm EDT
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JustAnswer Got an answer for 5 dollars but was charged an additional 46 dollars without explanation

Used justanswer to pay 5 dollars for an answer to a question only to find they charged an additional 46 dollars without explanation. Contacted justanswer and they refused to refund the 46 dollars. There was no explanation that I would be charged 46 dollars in addition to the 5 dollars for the question. This was clearly fraud as there was no disclosure that an additional 46 dollars would be charged. Just answer was uncooperative when called and could not provide justification for not disclosing an additional charge of 46 dollars in addition to the initial 5 dollar charge. They literally stole 46 dollars from me as they did not disclose the charge prior to the disclosure of the 5 dollar charge for the question.

Desired outcome: Refund 46 dollars

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7:10 pm EDT
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JustAnswer Scamming and fraud

I have been double charged for a membership that I did not sign up for. I made one phone and paid for ONE call only. I have been charged $46.00 for two months for services I did not ask for. I have called today and asked that this "secret membership" be cancelled. The answer they provided on my one and only question was useless. This is truly a scam operation. I noticed they keep using the "same experts" for totally different fields, technology and medical.

Desired outcome: refund for false charges

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8:01 pm EDT
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JustAnswer Unauthorized credit charges.

I am an 86 year old woman, who was having a computer problems involving Facebook in February. When I tried to get online help, I was told it was unavailable and that I should contact Just Answer. (I have used this type of service in the past. But obviously not your company. There was only a one-time charge.) When I contacted your company II was told I'd be charged a small fee for your help. The trial price quoted was $l.00. Not surprisingly the price turned out to be $46.00. The repairman did a good job, so I paid from my Pay Pal account. I don't always check the monthly charges.. But I got an Email recently from Just Answer thanking me for my membership and stating the $46.00 monthly fee had been deducted from PayPal. So I checked and found that there had been three other charges in Feb., Mar., and April besides the May charge. I was not told I was signing up for a membership, nor what the charge would be. I believe this was deceptive and would like the last three charges deducted from my PayPal account. If I don't receive confirmation that this was done, I will notify Facebook, the FTC, and USA Gov.

Desired outcome: Deduction of $138 from my PayPal account.

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5:02 pm EDT
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JustAnswer Monthly fees I did not agree to (plus worthless "answer")

N march, I had a simple legal question. It had to do with eligibility for unemployment benefits. Of course, I could have just applied, and see what happens, but because the ca edd system is so overwhelmed, I didn't want to further burden them with an ineligible claim to process. I decided to use this service. I paid $64 to ask the question from a licensed attorney (supposedly). His answer? "gee, I don't really know. I suggest that you go ahead and apply, and see what happens." I could have figured that out on my own, right? Nonetheless, I paid the $64, for worthless "advice." I have now been charged sixty dollars a month for the past two months! I "signed up" for a monthly "membership" in a worthless legal advice-giving company? I never signed up for anything. If I cannot get any relief from this scam, I will have to cancel this credit card, in order to stop them from charging my card each month. There's no "proof" they'll send me to show that I "signed up" for this fake service, yet they are using my credit card as a piggy bank.

Desired outcome: Refund the two $60 fees that I did not agree to - even though the "answer" was worthless, I'll agree to pay the $64 that I paid upfront to ask the question

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7:47 pm EDT

JustAnswer Scams

you took money from me with no . acceptance of mine. i paid a one time $5 fee for some [censored] to tell me to hit my starter with hammer. you have no reason to take money from my bank acct. i will not just let you rip me off, especially when I'm in a bind and looking for a resolution. you are a liar and a cheat and I will get the word out, you can believe that .

Desired outcome: i want a full refund . my bank will be contacting you as well.

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4:22 pm EDT

JustAnswer JustAnswer

I joined because it said after they answered my question, they would refund the $1.00 charge, but then I got an email saying I would be charged $50.00 a month until I canceled. I never agreed to pay a monthly payment to them nor did they state that future payments would be taken from me. JustAnswer is definitely an internet scam of serious credit card and Paypal theft. Their tactic is to lure people with an unsolvable problem and ask them a question with a so called "good faith" deposit. Once they get your information, they steal the CC or PP details and charge you on what they like (membership, advice charges, etc.). I then cancel right away.
People please be weary when joining JustAnswer. They are just another internet scam.

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
JustAnswer Category
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