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3.4 26 Reviews 1479 Complaints
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JustAnswer Complaints 1479

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10:55 am EST
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JustAnswer Unauthorized billing

On December 25, 2020 I contacted JustAnswer. via their website, with a question regarding use of the registered trademark symbol in an apartment community newsletter. I did not want a telephone consultation. I was charged $5 for a "trial" question. When asked if I wanted to continue the monthly service, I told them that, "no, this was a one-time question and I have no need for their service." That was to be the end of it. On December 29 I received an email asking to rate Lori and stating that "tips" are greatly appreciated. They even suggested several amounts. I rated her a 5, stating that she was accurate, prompt, and professional; and gave her a $9 tip. Now, on December 31, my bank card was charged $60 for January, 2021 service. This was never agreed to, nor authorized.

Desired outcome: Reverse the charge on my card.

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12:03 pm EST
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JustAnswer Debit to my matercard in the amount of 83.64 for a service that was never provded. I want a full refund as I find this very dishonest

On Dec 12/2020 I contacted Just Answer for some legal advice regarding a will dispute. I informed them from a chat session that I was Canadian and clearly stated that I needed legal advice pertaining to Canadian law. They informed me that for a one time fee of $83.64 Canadian they would put me in contact wit a lawyer to answer my question. Reluctantly, I agreed as they seemed like a legitimate company. So, contact was made via live phone call, and the first thing the lawyer asked me was, what state I was calling from. When I mentioned that I was calling from Canada, I was immediately notified that I was in contact with an American firm and they could not deal with a Canadian legal issue. The lawyer assured me that I would not be charged due to an error on behalf of the system and the call was terminated after less than 60 seconds with no legal advice received. My Matercard has been debited for $83.64 and I want this resolved immediately. Regards

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10:20 pm EST
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JustAnswer Just Answer

Sue Huybensz

I called for help to unsubscribe from VPN and paid a dollar. Today, I see a charge for $46 on my account. Apparently I now have a monthly subscription to Just Answer! I am disabled and my finances are limited. There is no way I would sign up for such an expensive service. I asked twice for a refund and was denied because "when I asked a question I agreed to their terms of service", which included the membership. Fine print indeed! Membership rules should be printed where they are easily noticed. What a sham! I would like a full refund! I bet Just Ask makes most of their income from from people who don't read the terms of service!

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4:50 pm EDT

JustAnswer I don't remember signing up for your service and don't remember signing you to my account.

Innocent enough I asked a question to get an answer but not sign up for life and no longer require your service. I felt misled.

Desired outcome: To be rid of your services.

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9:24 am EST

JustAnswer Fraudulent Credit Card Charge

Called for one question. Got my answer was charged $5. Bank company alerted me that Just Answer was charging my card $34.00/month. I said no I didn't authorize that amount so bank canceled the charge but had to cancel my card and issue a new one which means I have to change all internet info. Called customer service and told them what happened and read the riot act to the [censored] that tried to tell me I was wrong. Do not trust justanswer.com, it is a ripoff organization!

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1:53 am EST

JustAnswer Just answer veterinary

Called for one question. Got my answer was charged $6. Credit card company alerted me that Just Answer was charging my card $65.00/month. I said no I didn't authorize that amount. Called customer service to cancel my service for the vet. The woman said it was cancelled as my credit card was declined. Thank goodness for notification services of some credit card companies! Called my credit card company a month later and Just Answer had tried 4 more times to charge my credit card over the next 4 weeks. I had my acct changed but they are still trying to charge me. $65. A
month no less. Get you in with the $5 first question. But can't seem to cancel.

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11:17 am EST

JustAnswer Marketing scam stuck their hand in my credit card and stole $65.00 for a membership I did not want.

After writing this Jeff Cavilini sends out his email responses jeff @ask.justanwer.com using pseudo names Adrian B., Pearl Wilson, P Junnel again reflecting he thinks were all FOOLS. - Jimmy Jr. High Games!

- Mr. Cavillini - response to my email below - "With this structure, our customers know that if the answer or their experience is unsatisfactory, their deposits will be fully refunded as part of our 100% satisfaction guarantee. "

Me - Silvernail - clearly Mr. Cavillini should follow up and give me a full refund or is this just another unprofessional marketing scheme by Just Answers unprofessional staff - trick?

Me - Silvernail email - Dear Pearl Wilson & P Junel, Adrian B. email to jeff cavallini

If you review my past history with Just Answer I used, you quite frequently. Your price for the information [which was much more intricate advice from lawyers] was upfront. Being a straight-shooter, I appreciate knowing upfront exactly the cost. This gives the consumer, i.e. me, the power to decide or to decline.

You have solicited a classic Marketing Group to Catfish your customers for instant gratification. They incorporated one of the oldest catfishing schemes on the planet, and they should be FIRED. Your consumers are not Fools. In the end this scheme for revenue will bite you, undermining any and all trust built over years in your client base is the risk you gamble with.

Once you lose the trust from your client base, it will be unrecoverable under the Company name "Just Answer". Of course, I'm sure you will be able to establish a newco with a different name. Exactly what a Company does after they have caused their own problem. The Fish Rots from the Head.

Marketing people generally speaking have no brilliance, no imagination, no authenticity, and zero integrity, just a robotic gift for catfishing and pretense. You should ask yourself how much have you paid out to this Marketing Group who came up with this, not merely but incredibly obvious copycat game?

I am 71 years young and I am going to start a blog in 2021 - tips for consumers. I have time and have learned a lot over the years and want to share.

Paying an unexpected $65.00 membership for a basic "A" leads to "B" which leads to "C" question is undoubtedly and absolutely outrageous.

Good Luck,

Rebecca Silvernail

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1:59 pm EDT

JustAnswer Legal advice line

I was charged $0.10 on December 8th, $0.10 four times on December 9th, $0.04 on December 9th & have just been charged $70.00 on December 14th for what I'm not sure. I asked a question which was not answered & have been charged fees rubbish

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11:53 pm EST
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JustAnswer JustAnswer charged me $46 along with a $1 charge and several $ .10 charges for a service I never asked for

I called Just Answer to ask a question. I read on the website that I could have a trial free question, so I called. When I was told that it would cost $20 for an answer I said I did not want an answer for that price. I did not want service at all from them as I felt their approach was not just.

I called Just Answers again when I saw a charge for $46 dollars. They transferred me to someone who would only give me his initials J.V. He informed me it was my problem if I didn't read all the information on the website and I would not receive a refund.

This is a very unethical company and its employees should not be allowed to continue working over the Internet.

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6:15 pm EST
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JustAnswer Why did I get charged for months from the site "(just answer.com)" when I never knew I was getting charged and not once did I ever got a confirmation

Justanswer.com took more then 120.00 from my credit card!. I never used there site in any way for them to charge me.. I never asked any question and got a answer ever! And they billed me for months without me knowing. I never got a email confirmation of any sort for all these months that they were billing me. I found out (justanswer.com) were taking out my money that I never agreed to from my card, cause I happen to catch onto there scam months later after money was just disappearing from my credit card for no reason! I never seen any scam like this before! The troubling thing is that many many many people are falling into this scam on line! Just look at (justanswer.com) reviews that will tell you everything! I don't know how or why they have not got sued or how this company (just answer.com) is allowed to keep stealing from people!

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5:48 pm EST

JustAnswer $46 monthly charge not properly disclosed

From [protected]@gmail, com I thought I was signing up for $1.00 never saw notice of a monthle$46 charge. Cancelled my account the next morning when I saw the charge on my credit chard. Called and requested a refund and got a run around by 2 employees, I asked to speak to their supervisor and after a wait of about a minute was informed that the supervisor would return my call after they got off the call they were on.
No suprise supervisor never called.

I don't know how you stay in business!
Joseph reardon
[protected]

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Pansy Blackwell
US
Dec 12, 2020 1:35 pm EST

That is the way they are doing me. They hid the 46.00 charge. I charged on a debit card, and not a credit card. I am waiting to here them by email. I got no where, when i spoke to them by phone. She was not sympathetic. These Hindus are all crooks. I threatened legal action.

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4:59 am EST
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JustAnswer Debits to my barclaycard

I have received my Visa statement and it shows 3 debits to this JA-Exprt.com,

I only signed for a trial of £5.00 and for nothing else.

You have debited me £30 Membership Fee on 6/11 2020 and another £30 for an Expert on 3/12/2020

I have no knowledge of these debits and would like an explanation and a refund for these 2 amounts. I have been mislead and taken advantage of.

PLEASE REFUND THESE AMOUNTS AT ONCE.

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2:34 pm EST

JustAnswer Unauthorized enrollment

I phoned Just Answer with a single question which was not resolved. I expected a minimum charge. I did not enroll in a monthly subscription. Yet, I received a $37.00 charge on my mastercard 11/01/2020 for "Membership". I am instructing my credit card company to ignore any charges from JA-EXPRT.com. My phone calls to the firm get disconnected as soon as I mention the word cancellation. Help! [protected]@gmail.com

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Pansy Blackwell
US
Dec 12, 2020 1:37 pm EST

I was a dummy too for contacting them in first place. I got a bill. I was against hope this would not happen.

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7:54 pm EST
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JustAnswer Online service and privacy issues

Confidential and personal information in a question I posted on the JustAnswer website is still online and is public, and anyone can see it.
I have emailed the support centre at JustAnswer 5 times about this and called their number in Australia 3 times, but confidential legal information is still online and accessible in a Google search with my name and a keyword about my situation.
The representatives from JustAnswer have said that they deleted all the information in the question I posted in response to the lawyer at JustAnswer, however, there is still information online and public.
After 4 emails and 3 phone calls, I asked to speak to a supervisor, and was told that someone would call me back within 30 minutes, but this hasn't happened either.
I then sent a 5th email with a screenshot of the Google Search page and the JustAnswer webpage to the support@JustAnswer.com and haven't had a reply.
Given that some of the information has been deleted and is no longer visible with the Google search, it is possible to delete all the information, so that there is no connection with JustAnswer and my name.
Any advice and intervention with this matter would be greatly appreciated as having the information online and public is affecting my health.

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9:55 pm EDT

JustAnswer zero customer service

This company is very close to act like a scam. First, the hook you with $5, then, they charge you and zero policy for refund. Even to talk to someone you have to pay more? Very, very disappointed how they keep customers satisfaction. They want your money badly. Just used them once. Never again.

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5:04 am EDT
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JustAnswer just answer

Being charged for this "service

Being charged for this service and do not want it and want my money refunded! I will notify authorities if my name is not removed and my money returned. Thank you

'

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6:13 pm EST

JustAnswer Lies lies and lies

I did a free trial membership and they said it was only $5 for questions. After that I canceled my membership. Then I saw a pending charge of $65 on my account. I called and they told me it was temporary. Then I saw it posted the next day. I called back and she told me I canceled it too late. These people are phony and the customer service sounds phony too. The people involved should be living on the street.

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12:26 am EST

JustAnswer Unauthorized charges!

I think I replied to JA-Expert for a $1 question/answer thing.
But JA-Expert has been charging my card $46 a month ever since! I tried
to cancel it but now it pops up on another credit card account and I am calling my bank 1st thing tomorrow morning to cancel all charges!
I did not want this service and can't seem to stop it so I am going to have the bank get my money back for me!

UNAUTHORIZED!

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1:34 pm EST

JustAnswer Otros consumidores

Igual que otros consumidores mi queja es por el cobro abusivo que he sido. Yo nunca solicité una membresía, solo cometí el error de realizar una pregunta por la cual pagué en su momento, considero un robo lo que ustedes hacen.
Por lo que solicito el reembolso de los US 29, 40 cargados a mi tarjeta de crédito. Me gustaría que sus cobros fueran justos.

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6:44 pm EST
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JustAnswer Billed twice when I never approved to even ask a question

I am on disability which means that I am on an extremely tight income so never would approve this service. I was billed the first time on March27which I did call about and after speaking with a representative I was under the understanding that it would be taken off of my secured credit card with no further charges. I had to make some cuts in my financials so deleted my Bank of America Credit card and the savings account associated with the where the the charges popped up on both dates. I have been disputing these charges with Bank of America but now are threatening to put it on my credit report because there is absolutely no way I could have afforded it then and especially now. I really feel taken advantage of and now taking even a bigger hit financially since Covid.

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About JustAnswer

Screenshot JustAnswer
JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Legal service - 11/07/2024 was posted on Nov 8, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1505 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
  7. View all JustAnswer contacts
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