JustAnswer
Reviews and Complaints

They have been charging 66$ per month for 5 month for a service I have never asked for !
I was once o their website for a quick 5.00$ question. Since than they make me pay for a service I have never asked for. It is fraud !

Louise Bédard

I think it was about two years ago that I tried Justanswer to see what it did. Since then I have received two charges against my Visa card for annual fees. I wish to cancel my membership but can't find a cancellation space on your website. My membership no per my Visa statement is 0800452621Ca.
Rex Evans

The site claims when you file your question it will be answered within minutes. I have waited hours with no response. It does not say in some cases it could take longer. I only paid the $5 because I needed the advise now. Total false advertisement.

Used Just Answer as a trial on 19 Dec2020 and was charged R65.00 and was given a partially correct answer, and then Just Answer made an unauthorised charge of R365.00 on 29 January 2021.
Please arrange credit for R365 and ensure no more charges.
Charge details
290121 JUSTANSWER *MECHANIC [protected] USA 32.56
365.00 ZAR+FOREIGN FEE AUD 0.94
55436001029200197299521

Bernhard Kirschner
email [protected]@gmail.com

I contacted the just answer company regarding a legal matter in 2020 not overly impressed, , , however I paid what I thought to be a one off fee,
I have since discovered that I have been billed every month for £40 to pay this company .
1/ it is not clear that the payment will be billed every month I used the service once
2/this is tantamount to poor business practice
3/ there is no follow up by the company to ensure that you are satisfied with the service
4/ not able to cancel via my bank as it was a card transaction and this should be clearly written on the terms and conditions so every member of the public will understand the undertaking
5/ there is substantial complaints regarding the same issue so clearly there is a problem with this company
6/I was advised by my bank to contact this company at clear expense to myself I have contacted the company( assistant name Adam) who has assured me that the billing account will be cancelled
6/ I will be taking this matter further to the whatever ombudsman is available in the uk

7/ I am requesting a refund

Operator was rude and would not let me speak. I asked for a refund and to cancel. She repeatedly talked over me and would not hear me. I got angry and insisted she stop talking. I saw a charge in my bank from them this morning, this is what started it. Surprise to me I only spoke with a veterinarian, which was helpful and she was very nice, but I didn't ask for any kind of membership.
I hung up on the operator as she was continuing to speak, telling me I am not eligible for a refund. I called back, in disgust to make sure she knew to cancel the membership. What a scam!
I am processing a claim with my bank to ensure that no payment will go to "Just answer.com", charge at my bank(B of A) is listed as: veterinarian_JA.
Rude operator...

On 1/29/21 I signed up for 1 week trial for $5.00, used my debit card to pay. Talked to an expert in dryer repair. Talked to him x1 and resolved my issue. Gave a good review for the expert.
On 2/8/21 they charged my bank card additional $37.00 for one month of unlimited calls.
At the time of original $5.00 I was not informed of the automatic charge after the trial period. The company said they notified me by email that the trial period was going to expire on 2/5/21. I did not receive any emails in my inbox. I did find one email in my "junk" folder, but I rarely do I check my junk folder for pertinent emails.
I've done chat, phone call, to the company and they refused to refund the $37.00, stating that it was stated that the trial period automatically turns into a monthly service at the rate of $37.00. I was not informed of this when
I started the trial period.

This company has a history of doing this to people no charges showed up in my account from May 2020 I called an cancelled they said my cancellation never went thru. I was then charged out of the blue Feb 2021 I called they said my account was active I explained it was not and wanted my money back they REFUSED TO REFUND MY MONEY but said they would cancel the account. THESE PEOPLE ARE ALL OVER THE INTERNET FOR THIS EXACT THING STAY AWAY STAY AWAY STAY AWAY!

The JustAnswer website has no "Cancellation Box" with which to cancel my account?
All I wish to do is cancel! Yet every time I try something that the JustAnswer site or Google suggests, I am left disappointed! This is now extremely frustrating because I do not need this service and do not wish to pay any further fees.

Please advise ASAP on how to do this. I need this resolved.
Regards Kelvin

I don't know where it began but in July of 2020 I must have asked for technical help. when I did, it created a recurring $46 monthly charge. I called Just answer and said cancel it. They refunded the $46 but then continued to date. I went to my card holder (discover) and disputed the charges Just answer proved to be valid so now I don't seem to be able to cancel. I went to the Just answer site and for $37 there is a cancel service. I submitted it there. I don't know where to go from here. I will cancel the discover card so they no longer can charge it if worse comes to worse.
no acct. number just Carol Becker, 7432 Parker Dr, Mentor Ohio 44060

I used Justanswer Lawyers once for which I payed the fee and did not enroll for membership yet i am being charged R599.00/month for 3 months now for a service that I don't use or need. Above all I've lost my job in December 2020 and have no income.
I tried talking to them via their online chat service and their reasoning was that once I've used them I am enrolled automatically and have to cancel my "membership" if I do not want to be charged.
This is very unfair and I feel that I am tricked into this so-called agreement.

I recently contact Just Answer some minutes ago. I have a problem with my ASUS laptop. I outlined the problem and they wanted €5 for me to be contacted by a technician. I agreed. He contacted me and sent a text with information I already had. I was then offered remote contact service for the technician to sort my laptop remotely. I agreed. That technician (Ricky by name), done absolutely nothing. I am left with the same problem and €39 out of pocket for that nothing. I feel I have been conned. My complaint will go away with the refund of my €39, simple as

I called with one question in August 2020. I never signed up and I was not helped with my initial question about getting a virus off my computer. You have subsequently charged me $46.00 in August 2020, September 2020, October 2020, November 2020 December 2020 and January 2021. This amounts to fraud of $276.00. I never signed up with you so I don't see how I need to cancel. If I am not refunded as soon as possible I intend to issue a formal complaint with the Better Business Bureau and take you to small claims court and every other thing I can think of to make you acknowledge your mistake and refund my money. If you don't take me off your list I am not a person who gives up easily. I will expect an answer asap.

Jessica Guthrie [protected]@gmail.com.

I have no idea what this is. All I know I was looking at my bank account and come across this $50.00 Expand 01/25/21 RECURRING PAYMENT AUTHORIZED ON 01/21 ACCOUNTANT *JUSTA [protected] CA S381021338190834 CARD 7288 $50.00
Details
Merchant Address: [protected], CA, 94129 Transaction Method: Card Info Stored by Merchant Category: Phone/Internet

WellsFargo Bank [protected].
I need this for my bank. Called them and they said if bank call they will give it to them.
Here's what you may need:
Date you contacted merchant Wednesday 01/27/2021 11 AM
Merchant's response
Tracking numbers (if available)
Contracts or service agreements
Date merchandise or service returned
Cancellation or confirmation number
Branch receipts (if available)

I had no idea that I would be charged $34 for a monthly fee. When I looked at my bank account, I called them immediately and was told that it would be reviewed and that my membership was cancelled. Today I called back letting them know I did receive an email but that the fee was not cancelled. This is their response, I kid you not. "Since I was charged the $34 fee, they cannot reverse it." How could I cancel if I didn't know about the monthly fee? I told my phone rep that I'm upset at them and that the $34 isn't a big deal, but I am definitely leaving this response up to warn anyone else not to use this company.

The following paragraph is what I have tried to email to JustAnswer several times now but the 'submit' button is never highlighted, so I can't send the message. I have tried to initiate 'chat' several times but to no avail...

"I was in touch with one of your technical support staff on the 2nd of November regarding a microphone issue. I was asked to pay £5.00 which I was told would be refunded so I agreed to this. Then it was suggested I paid £35.00 for a virtual session which I agreed to as I was so desperate to resolve the issue. But nobody was available to deliver the virtual session and the issue was not resolved. I was not told I was signing up for a monthly subscription. Please can you refund me the £5.00 taken on 3rd November and the 2x £35 taken on 13th November and 14th December. Order ID [protected]-376 with agent SaloniM. I have been seriously mislead here. Many thanks in advance"

Regards

Lucinda

PS I have managed to unsubscribe

On Dec. 26th, 2020 my dog wasn't feeling well, so I was online researching his symptoms when just answer chat popped up asking if I wanted to be connected with a real veterinarian. It was a Saturday night and only hospitals were open, so I answered yes. They had me sign up for a trial for $5 and when the trial ended if I didn't contact them to cancel, I would be charged $29/mos until I did cancel. So when I read the email from Just Answer telling me 1/3/21 was the end of the trial, I called their customer service immediately the morning of 1/3/21 to cancel. It turns out they had already charged my credit card the full $29/mos at 1:30 am in the morning. I explained to them I never intended to have a membership, that I cannot afford it, especially on top of the $1500 vet bill I have from my dog going to the hospital the day I used Just answer's services. I spoke to 5 different people from Just answer's customer service line and they WILL NOT refund the money they sneakily charged at 1:30 am the day the trial ended. They were rigid, told me there was no one that could help me, that the charge was valid, and they will gladly cancel my membership but they are keeping the money they took for a full month of service they won't be providing. I do believe this is not only wrong, but this is how they unjustly make free money; it goes to show what kind of a company they are and how little they care about the people they are supposedly trying to help. These are the kinds of services online that should be avoided like the plague...companies snagging you on the line and counting on charging you on a technicality in their contract that they will tell you they can do in a "gotcha" type way hook line and sinker. I hope that someone hears the outcry of all the people feeling wronged and helpless, especially in this these times of need, what happened to good faith and morality?

I was on a trial of 7 days . and still have days. Now I have 3 charges on my card for
$39.00 1 charge for $16.00 and 1 charge for $23, 00. I canceled on Dec.31 problem not solved with first tech so ask again and got Benjie and he solved problem in 10 minutes and I am still on my trial days. I want these charges dropped from my card. This all happened from Dec 1 till Dec. I have proof of cancelation in a letter dated Dec 31 2020 Thelma

I paid $1.00 for a TRIAL membership on 12/25/20. I asked 1 question which the answer did not help me at all. I called customer service and cancelled membership immediately on 12/25/20. On 1/1/21 I saw a deduction from my checking for $46.00! I cancelled subscription and was charged for another month? What kind of business is this? I cancelled again and I'd like a refund for my $46.00.

On December 25, 2020 I contacted JustAnswer. via their website, with a question regarding use of the registered trademark symbol in an apartment community newsletter. I did not want a telephone consultation. I was charged $5 for a "trial" question. When asked if I wanted to continue the monthly service, I told them that, "no, this was a one-time question and I have no need for their service." That was to be the end of it. On December 29 I received an email asking to rate Lori and stating that "tips" are greatly appreciated. They even suggested several amounts. I rated her a 5, stating that she was accurate, prompt, and professional; and gave her a $9 tip. Now, on December 31, my bank card was charged $60 for January, 2021 service. This was never agreed to, nor authorized.