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3.4 26 Reviews 1479 Complaints
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JustAnswer Complaints 1479

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6:27 pm EDT
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JustAnswer Won't cancel my 5 day trial membership. Continued to charge 34.00

I used the service to get information on repairing my 1995 Mercedes C280. I had my answer successfully given so I no longer needed the service. I then asked to discontinue my subscription to My Answer. They still charged my account even though I asked them to discontinue my service. When I called to resolve the situation they said that "always send a confirmation when people discontinue using their service." That turned out to be a bold faced LIE. No confirmation or anything from them was ever sent event though I left my reason for discontinuing the service. They say they have no record of me ever contacting them about discontinuing service. I need my 34.00 back from these crooks.

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5:43 am EDT
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JustAnswer It's a scam

I paid $5 for a 7 day trial on 6-10-2020
I cancelled my membership BEFORE the 7 days ended on 6-17-2020
The day AFTER I cancelled I was charged $29.99 for their "month to month" membership on 6-18-2020
I've tried several times through their cancellation links provided on their website to cancel my membership.
My membership status now says I'm on a "month to month" membership.
HOWEVER, whenever I click the links it just redirects me to the "my questions"
I've tried "chatting" with customer support, but its just a bot that keeps giving me the same answer, and it keeps providing the aforementioned link, that just redirects me to the "my questions" page.

I simply want to cancel my membership, and I want a refund of the 29.99 I wasn't supposed to be charged.

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12:15 am EDT

JustAnswer Advice

Used the service x1 a year ago. Was charged fees for 'membership' illicitly taken from my visa account on 25.6.20. Bank notified and merchant blocked.
Merchant notified via their site but has not responded. Contacted them via chat function. Was sent link seeking my banking details and then cut-off rather than addressing the issue. 3 words describe this company. Scam, scam, scam.

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11:58 am EDT
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JustAnswer 1 question

This service is very misleading.
The web site strictly said $5.
See attached email. I was never told I would be charged $65. !
I went back on web site and cannot see anywhere where it says, I wanted a membership.
This is just blatant stealing from people.
You are lawyers so I'm sure getting my money back would be futile. You probably had in fine print somewhere, the details!
I was not given the option of opting out of ‘membership!'
Where's my receipt for that $65. You took out? I only received the attached $5. Receipt!
You ppl are typical & should all be Politicians!
I will never use your service again and will warn as many ppl as I can that YOUR SITE IS A RIPOFF!
Have a nice day!
- A disgruntled user !

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Tami Pierce Brown
US
Jun 29, 2020 1:37 pm EDT

Same here! Wished I had read these BEFORE!

A
A
Amanda pickworth
GB
Jun 25, 2020 1:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same here! Disgusting

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7:23 am EDT
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JustAnswer They are taking money out of my account and I want to cancel these con artists. This is a scam

I thought I was dealing with my telecom.
Now I found out I subscribed to these monkeys where I cant cancel.
They want me to pay more top cancel
What circus is this.
They have now taken two months superscription out of my account and I cant cancel.
Does anyone know or can give me advice about this complete rip off

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11:55 pm EDT

JustAnswer Unauthorized credit sharges

I used this service one day back in january, paid the $5 they asked for,
Now I have found out that I have been charged $66 a month since, without letting me know by email or any other form of commuinication, I know I did not join a membership,,, so how do I get my money back that was taken without my concent

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7:33 pm EDT

JustAnswer remove me from your service...NOW and do not continue to bill me!!!

I paid the $5.00 and do not, DID NOT need or want ANYTHING ELSE! STOP BILLING ME NOW AND STOP THIS SERVICE - PLEASE. I AM AN ELDERLY PERSON AND THIS COMES OUT OF MY MEAGER FOOD ALLOWANCE. I NOW ONLY HAVE $15.00 to buy my food for the next month.
I asked one minor question and the man didn't even have an answer, just a suggestion. If you are so professional and have NOTHING to hide then send me information and details in the mail:
Joni DeLoach 19254 Cypress Canyon Dr., Katy, Texas 77449. [protected]

This IS NOT OK, THIS IS NOT RIGHT!

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5:05 pm EDT
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JustAnswer Bait and switch

I went to gethuman.com to get a number to logitech to get knowledge as to why my remote failed functioning correctly. Instead of logitech, the site took directly to justanswer.com, while promising they would help me. The took a dollar trial (bait) and ended up saying they need to share screen with me and it would cost $39.99. Meanwhile I had not spoken to one human these happenings took place with their chatbot. There are several things wrong here: 1- gethuman.com is not shown to have any association to justanswers.com 2- logitech was the brand and item I was inquiring, never once was asked by chatbot. 3 - they took a dollar for only to take $39 more and provide no relevant information or human being.

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12:15 pm EDT
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JustAnswer Recurring charge of $34.00 withdrawn from bank account

I had one question and it was answered. I did not sign up for a membership. Why was a charge of $34 withdrawn. I need that refunded to my account.

I can't submit unless I use 350 characters otherwise the complaint will not be noticed or go unanswered. How ridiculous is that. So here are additional words to fill the space
[protected]@gmail.com

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6:17 am EDT
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JustAnswer Would you please cancel my membership.

When I paid an extra £35 on top of the original £5 asked I thought it was just so that I could speak to a doctor - in fact he could not come to the phone. I now see on my bank statement that another £35 has been taken out and I had no idea I was signing up for continued membership. Not at all pleased with all of this - not at all satisfactory. I certainly do not wish to continue with the membership. I have tried the cancellation process and do not agree to pay more to cancel

Elaine Hayward Price 9 June 2020

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3:48 pm EDT
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JustAnswer Service

I contacted JustAnswer to help me with a car repair question. I was charged and was contacted by a so called"expert". All I got from him was a lot of non pertinent info in the way of PDFs that had no bearing on my question. He never did answer any of my questions, but tried multiple time to get me to spend more money by upgrading. It was a total waste of time and money. In my opinion it is nothing more than a scam. AVOID, AVOID!

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7:17 am EDT
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JustAnswer Unauthorized billing

I contacted this site some time ago for a question about finding a part. Now I find my credit card has been billed $75 canadian for a service I neither want nor need. How do I get this cancelled and refunded?
I did not agree to this service and have received no notice of billing and do not know how to cancel. I am a pensioner and cannot afford to give away $75 a month for something I did not agrre to prchase
Roy Weber
[protected]@yahoo.com

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5:58 pm EDT
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JustAnswer Unauthorized credit card charge

On 4/18/20 I submitted a question to "justanswer.com" about the covid 19 extension for filing tax return this year and the representative gave me an answer and confirmed it with a copy of an irs notice. My credit card was billed $52.00. (visa reference number 2469216fx2xhn70k1) no problem until 4/26/20 when my credit card was billed another $50.00 for "membership" that was not authorized. (visa ref. No.2469216g52xtn3kbl)

The 4/26/20 debit for $50.00 on my card should be canceled or refunded. Thank you.

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11:53 pm EDT
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JustAnswer Free membership

For $5 sign up for free membership for 30 days, I was promised that an expert, nicholas, would offer a solution to me on an internet connectivity problem within 15 minutes... Justanswer advertises that most questions are attended to in 6 minutes... After about 12 minutes, he offered to call me to make the solution easier for $26... I waited 32 minutes with no communication with expert at all and cancelled my membership (which I found on ‘my account' was going to cost me in 7 days a whopping $46 membership fee).
Despite my cancellation, my visa was charged $5 and $26. How do I get my credit card credited back?
Sincerely, andy anderson

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3:43 pm EDT
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JustAnswer Deceptive business practice to get people to sign up and then to keep charging them

I had used this service back in December, 2019 for a furnace issue. The website led me to believe that I would only be charged if I was satisfied with the answer. The problem turned out to be not at all with what the expert suggested.

Then I noticed the charges a couple of months after that. The website didn't have a way to cancel online or request a refund except to call in. I was not able to get through, so I sent them a message from their website.

Then I see that I am still getting charged. I went in to the site again, and this time, they do have a way to cancel online, which is good. But I like to get a refund, and I tried their chat option, and that went nowhere. I left another email via their webpage, but I doubt that's going to go anywhere either.

I see that this company has a lot of complaints on BBB, though it looks like they have bots to keep their rating above four stars.

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10:23 pm EDT
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JustAnswer Overcharged for service not reveal.

I was told that when I first contacted this service that a $1.00 service fee would charge for service but refundable.
Never did I see any such information as I gave you all my personal bank information. That it implied a membership fee. I did not recall of any such information being on or during give my bank information to this service. For if I would known of the policy I am told after calling this into question with the customer service. I would not have wanted any help, or I would known to call after the seven days that I am told now that occurred. Not at all happy of being charged $34.00 dollar for something out of my control. I paid for what I ask for and gave compliments of rating for that. Which is accepted, but not paying $ 34.00 dollar for something not confirmed via-phone message.

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2:30 pm EDT
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JustAnswer Not being able to cancel membership!!

I have been trying for 1 hour to cancel a membership I did not sign on for I have no videos, papers etc., as you very well know11please just cancel with no more questions & refund the money you have taken from my account no time wasting just a straight cancellation! Thankyou this is just an excuse on your behalf so that you do not have to answer to my request

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12:33 pm EDT
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JustAnswer Customer service.

I have been for three (3) dealing with your organisation to attempt to connect to my old & active email account. [protected]@gmail.com I have met with nothing but obstruction & the service you have provided has be non existent. Google have been of no help either. I have been charged for this service with out it being authorize by me. You can check with your chat room as to the lengthy discussions I have had with them. I have continually asked to talk with some one on the telephone & this has been ignored. I have no mobile coverage as I live in a rural area & land line is my only form of communication. Australia 02 [protected]. Lets get back to basics here!

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4:49 am EDT
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JustAnswer Membership

I just saw in my bills in my credit card that inhave bills from this just answer membership od $40.00 every month from feb 17, march 17, and april 17.
I dont even know this thing, can you pls cancel this for me and i dont want to see it again in my bill? Im not the one who did this i dont know about this. pls stop this for me, $40 dollars is a huge amount for me.
I didnt authorized this and i didnt subscribes to this i dont even understand this just answer.
pls give back my money thank you.

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7:42 pm EDT
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JustAnswer Getting ripped off

I am being charged for a service I didnt ask for. I used your services last june and paid up front for my answer. Now I was reviewing my credit card statement and I found a withdraw for a membership fee. I called and try to explain the situation and I was told my membership was cancelled but that I could not get a refund for the membership fee. I have not used this service at all. The question I asked and got a answer to I paid for it up front. The lady I spoke with was named virgie and she called be back from this number [protected]. I asked her if I could speak to a supervisor and she told me none was available. Too bad. I never ask for or signed up for a membership. I feel like I am being taking advantaged of especially not being able to speak with a superviser.

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About JustAnswer

Screenshot JustAnswer
JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Legal service - 11/07/2024 was posted on Nov 8, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1505 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024
  7. View all JustAnswer contacts
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