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3.4 26 Reviews 1478 Complaints
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JustAnswer Complaints 1478

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O
8:17 am EDT

JustAnswer Charging funds without consent

Dear Sir/Madam,
On the 27th of July I made a search for the question. I came across with the answer to my question online. It said that for £1 refundable I get answer to my question and provided card details Exclusively for refundable £1.
Next, I was taken to the page where it said that it will cost £50.
My question was not that important to pay £50 and I didn't proceed any further.
Only today on the 2nd of September 2020 from my bank statement I found out that I was charged twice £50.

I contacted JustAnswer customer service and I was told that I was signed for the membership of JustAnswer.
Therefore this is a total scum!

I never had an account and never registered with JustAnswer.
I never contracted for a membership but I was charged by JustAnswer a £100.

I request a full refund within 24 hours of £100 and £50 in addition for fraudulent manipulations and my time that it was resolved by customer service.
I don't have an online account with you and I never received and invoice for your charges which is another proof this is a fraud.

Please call me on [protected] as soon as possible to resolve the issue.

Oksana Voropay

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10:03 am EDT
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JustAnswer Unauthorised illegal membership scam

I feel like a complete fool. I asked a question on 18 May May 2020 which was answered satisfactorily by Just Answer and I was billed for £5 by Legal JA.com on the same date and £35 on 27 May. However, on looking back through my bank statement I can see that I was billed £35 on 26 June, 27 July and 23 August by Legal JA.com membership USA. Can you believe it took me 3 months to work out that I was being billed monthly by this company, as I did not connect their name with "Just Answer".

This all happened during the lockdown period when I was ordering quite a lot of goods online and I am ashamed to say that I did not realise I had fallen for a scam.

This company needs to make people aware that they will be treated as members and billed monthly, it is not at all clear, and people only realise what's happening after monthly subscription payments are deducted from their bank account, sometimes this can happen for months before discovery. Thousands of people are being scammed, it's a scandal.

Patricia Wond
Email: [protected]@hotmail.com
London, United Kingdom

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11:19 am EDT
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JustAnswer Bill on credit card

Illegal $50 billing to my Don Fowler CapitalOne Card card last 4 digits 2909 on 8/27/2020. No service were rendered or requested.

Call to Social security was made on 8/21/2020 with without resolution and $1 was charged to my CapatalOne and paid.

I'm a 86 year old veteran with an unwarranted charge to my credit card. Charge will be denied payment/1

Don Fowler
Cell [protected]

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7:08 am EDT

JustAnswer Microsoft support

I was under the impression that after contacting one the agents I would have a fee of five pounds taken from my account which could be refunded. I then had 35 pounds taken out of my account.

I want a refund as I don't think the website is clear about this. I had absolutely no idea that I was on a trial that would turn into a membership.

I don't think that the reply I received which advised me to reset my password again on the Microsoft website was advanced enough to be worth any money.

I was given the impression that I would only be charged five pounds maximum and I could have handled that but a sneaky 35 pounds two weeks later gets on my nerves.

Normally on websites it is made absolutely clear that your signing up for something.

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11:55 am EDT
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JustAnswer Publishing confidential information about adoption on 11/07/2020

To whom it may concern,

Here is my question to you in writing as evidence as well. I need promped action from just answer support ASAP as this is a legal matter and breaking the law of confidentiality of my son about info for his adoption. It appears on Google, linked to his name. He was previously distressed about the same topic which was causing him mental distress.

May I ask you please completely to remove my communication with the solicitor on 11/07/2020 on the website ASAP please! It is linked to Google and my son's name.. He goes on Google every day after school. It is a very confidential information. This is breaking the law as an adoptive mum I am telling the my sin's story to everyone. My husband just told me if this story about our son is not removed in the next 48 hours is going to divorce me for being a bad mother causing problems to our son after contacting your website.

He is accusing me so is the website for publicising story of his life which is confidential. This has to be anonymous.

Please check as when I type [censored] on google all the info appears and questions from me raised up about his adoption.

My husband works for BT as a business IT help desk adviser and told me all this trouble should be sorted out from your website!

Please remove everything from Google ASAP!

Thank you for your assistance!

Kind Regards

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Update by A.V.
Sep 17, 2020 6:20 am EDT

The above complaint is a scam.

Update by A.V.
Sep 15, 2020 5:29 am EDT

The above content is private mater and should not be published! It had to be removed ASAP.

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Sorted out for now.

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7:42 pm EDT
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JustAnswer Unauthorized credit card charges based on answers never given.

Contacted JustAnswer on about August 12 (first time I used) to answer questions about how a Garmin golf devise worked. I provided a credit card as requested to cover their costs. They did not provide an answer, just said we could help you, for $26. I said I don't want to pay that fee; can contact Garmin and have them help. They did and I received how to work the device. On August 19, they charged my credit card $46 twice. I contacted then and reminded the representative I did not receive any help, and wanted a reversal of the charges. Lots of denial occurred and I told her to reverse or I would contact the credit card company, PNC Bank. I did 8/19/2020 via email as they were closed. On 8/20 I will call and speak directly to a person there.

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7:05 pm EDT
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JustAnswer Online service we didn't use

We never signed up for a service and don't have a membership number and want this stopped.
Called the number that was listed for the billing and they couldn't tell me what it was for. She would try to talk to their fraud department but didn't know if we would get resolution.
How can you be billed for a service that you don't use and don't have a membership number or password. There seems to be no way to correct this.?

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5:02 am EDT
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JustAnswer Been charged for a membership which I never agreed to.

First charge was for 5 items for a total of $5.00 this was on January 22, 2020. This was charged to my credit card and that was acceptable. The charges listed below were never approved.

JAN 30/JAN 31 JUSTANSWER MEMBERSHP800-240-1371CA $66.00
MAY 05/MAY 06 IDEM $66.00
JUN 05/JUN 06 IDEM $66.00
JUL 05/JUL 06 IDEM $66.00
AUG O8 IDEM $66.00

The delay in responding was due to unavailability of my statements. I want a refund of $330.00. I will also mention this to CapitalOne as they will have to issue credits for the interest charged to my account.

Name: Joyce Meier

Address: 225 - 1735 No 9 HWY P.O. BOX 23
Agassiz, British Columbia, V0M1A0
Canada

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5:13 pm EDT
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JustAnswer Service scammed me to sign up for a membership

I was online with a manufacturer and wanted a technical question answered. During this process, I was transferred to just answer not knowing it was a different company. By the time I realized what was happening I tried to disconnect.

I am now being billed $46 per month for a service I did not use nor want. Just answer will not refund the fee. This must be their business model - get people to inadvertently get on the website and scam people out of one or month's subscription.

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12:54 pm EDT
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JustAnswer Billing

I called just answer to ask a question about my washing machine - I do not remember signing up for membership - however they have charged my credit card 5 times at $37.00 each. I have emailed them back in May. I want my money returned to me as I have had to pay my credit card company.

The membership number that appears on my statement is 800-240-1371CA

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4:30 pm EDT

JustAnswer Refund

I signed up for the trial and the I tried to cancel before trial was over but I got billed anyway. I have contacted them about a refund to no avail. Here is the email I got from them when I sent a ticket asking for my money to be returned because I had tried to cancel and my response which I have had no answer to yet as of today 08/05/2020
JustAnswer Customer Support
Fri, Jul 17, 8:46 AM
to me

Hi Michele,

Thank you for reaching out to us at JustAnswer!

We can certainly understand any concern you have with regards to your charges, and we'd like to take a little time to explain things for you. After reviewing your account, it would appear that you had signed up to participate in our 7-Day Free Trial. When the trial concluded on (Expected first payment date), and in order to prevent interruption to your service, your account was billed for a membership.

We hope this helps to clarify things for you. Of course, if you have any other questions about your account, or about how JustAnswer works, we'd love to hear from you! Feel free to reach out to us anytime.

Regards,

Pat
JustAnswer Customer Care

JustAnswer is even faster and easier on our exclusive members-only app! Don't miss out; download the JustAnswer app today on iTunes or GooglePlay and start asking questions on the go.

Ticket Details
Ticket ID: TIK-[protected]
Department: Tickets
Type: Issue
Status: Closed
Priority: Normal

Helpdesk: https://support.justanswer.com/index.php?/test1

Michele Munson
Sun, Aug 2, 7:21 PM (3 days ago)
to support

YES I AM AWARE OF THE TRIAL I TRIED TO CANCEL IT BUT STILL GOT BILLED THEN I HAVE TRIED TO CANCEL AGAIN I DONT KNOW IF I AM CANCELLED OR NOT I DID NOT WANT TO PROCEED AFTER TRIAL I WOULD LIKE A REFUND AND MAKE SURE I AM NOT BILL AGAIN.
MICHELE

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1:41 pm EDT
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JustAnswer Asking a solicitor a question.

I paid £5 through my PayPal Account, but when I realised that this company also requested that I paid £50 per calendar month for there services, I immediately closed their account on PayPal. At the same time requested that they cancel my Account with them. At this point, and subsequently. I have not received any answers to my problem.
I emailed them on several occasions to cancel my account. They replied that had no record of any account in my name. It is strange that they have taken my money, and I have not received any communication from them (All I want is my money back)!
The now want me to give them a survey.

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12:34 pm EDT
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JustAnswer Billing

I was in a hurry to help my son fix his Prius's electrical issue. I signed up quickly and through I was paying $5 to receive an answer. The answer wasn't helpful (understandable as electrical issues are hard). However, I didn't realize my credit card would be charged $34 a month for a membership fee. Perhaps it was my fault for not reading the fine print as we were trying to fix a car together. When I saw my credit card had been charged for two months, I called. They canceled but wouldn't refund anything.

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6:54 am EDT
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JustAnswer I paid $5 for a question, and now two 66$ chrgs I did not auth

Are you kidding me? This is the most unethical action I have ever seen! Your site says trial for 5$ an I see two $66 dollar deductions from my bank account? And when I complain I asked for another 5$ to get connected? I'm sorry, do I have delusional [censored] tattoo on my forehead? No, I do not. Cease immediately and refund immediately unless you wish to be served with fraud and theft charges! Shadiest thing I have ever encountered!

Jun 22, 2020 op recurring pymnt 19jun2020justanswer membersh ca $66.00
Jul 27, 2020 op recurring pymnt 25jul2020justanswer membersh ca $66.00

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Update by Mandy Biddiscombe
Aug 04, 2020 7:13 am EDT

to add even more insult, i never signed up for an account so cannot log in to speak to customer service. I'm so livid i will press chrg if i get my refund TODAY!

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12:58 am EDT
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JustAnswer They said were lawyers and the number you called has nothing to do with a lawyer

they charged me 10 cent 5 times and i want my 5 dollars back. fake site! i paid money for a consultation and nithng happened and i did not get to speak to lawyer. This website Has all bad reviews of stealing people's money as well and not helping out anyone. I was charged and revmcieved no advice. I believe this is a scam website and i would like my money reversed.

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2:07 pm EDT
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JustAnswer Won't refund monthly charge that I don't want

I honestly thought I canceled my account the day after using it and now it is costing me $150 for late fees on rent because they will not refund the $29 for the program that I cannot use. This is not the way to run a business -to force people to pay for a program that is useless to them.

I have asked -no begged several times that they refund the $29 so I can pay my rent on time and in full but they don't give a crap about anyone -just themselves. Most companies would refund the money to keep the customer happy because a good recommendation goes a long way compared to a complaint.

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2:50 pm EDT
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JustAnswer facebook

Expert supplied faulty advice. Customer service [protected] obviously lied and told me I would get a phone call from a agent to help me. No one will even admit to the lie. Repeatedly ask for what I already gave them and sent me a "customer service" number [protected]. I called the number and was told I would get a call at my home for "free" to assist me. They then denied that this was their number even when I sent them the email I received with the number on it. Then they wanted $39 dollars to have some one call me. Clearly I was lied to in a bait and switch offer.

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1:35 pm EDT
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JustAnswer Tax advice and subscription

The second of June 2020, i asked a question and received an answer via call. I have been billed 5£ and 43.68£ for the call.
After that even if I did not ask for a membership I have been billed 35£ for a membership. I am asking for a refund of the 35£ and that you stop to take money. According to your website I am not a member (which is ok for me, i do not want to).
I have been asking for a refund already but you have not replied / followed through

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Update by Luca0890
Jul 09, 2020 1:52 pm EDT

The second of June 2020, i asked a question and received an answer via call. I have been billed 5£ and 43.68£ for the call.
After that even if I did not ask for a membership I have been billed 35£. I am asking for a refund of the 35£ and that you stop to take money. According to your website I am not a member (which is ok for me, i do not want to).
Further I tried to contact you via email, but the email is not submitted...you are a JOKE. I informed my bank that you are fraudlent in your attempt to take any more money and I ask for a refund.

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12:40 am EDT
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JustAnswer Unethical behaviour

I just wanted a question to be answered for a legal manner which was $5 usd and then I decided that it was best to just have a call with a lawyer for $59 usd, weeks later I realized that I was charged $60 usd for a membership that I don't remember subscribing to. They don't want to refund me the $60 dollars that they charged and I didn't even used their services afterwards.

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6:27 pm EDT
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JustAnswer Won't cancel my 5 day trial membership. Continued to charge 34.00

I used the service to get information on repairing my 1995 Mercedes C280. I had my answer successfully given so I no longer needed the service. I then asked to discontinue my subscription to My Answer. They still charged my account even though I asked them to discontinue my service. When I called to resolve the situation they said that "always send a confirmation when people discontinue using their service." That turned out to be a bold faced LIE. No confirmation or anything from them was ever sent event though I left my reason for discontinuing the service. They say they have no record of me ever contacting them about discontinuing service. I need my 34.00 back from these crooks.

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
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