JustAnswer
Reviews and Complaints

I was told that I would need to submit my credit card to get a trial one answer for a question on resolving a MacBook Pro issue and iTunes. No worries, I was told.. as soon as you submit a five star rating, you will not be charged anything. The question was not resolved, and I was told by the representative to go to Apple for an answer. I did so, and my issue was resolved.

TZWZ [protected] --IS THE JUST ANSWER CASE NUMBER.
Order number [protected].
Date of charge 1-20-2020.
Date of service 1-12-2020
Just Answer Phone number shows 800-509-5507..
The "expert" who was online with me was Sandeep Mukherjee ( stated to be a Mac Support Specialist.

I have the entire conversation (chat) between myself and the Just Answer rep. recorded on my telephone.

Web site say 100% customer satisfaction guarantee. all questions are refundable within 30 days.

My credit card was charged $46.00. I called and had to cancel my credit card with my bank.

I desire a full refund.

I have attached two screen shots to the Just Answer rep, with me telling him I had to go two Apple direct as he was not able to fix my issue.

On 9 January 2020 I paid £5 for a 'trail period' and advice about my mobile phone. I was given a useful answer and I then paid a 'tip' of £6 on 13 January.

Your website state that you will remind customers to cancel if they do not wish to take up membership of Just Answer after the trial period. I received no such reminder, and £30 was taken from my account on 20th January.

I then tried to cancel my membership today via your website but could find no means of accessing my account, and I was unwilling to pay a further £5 to enter into contact with an adviser. I have therefore told my bank to cancel the payments to you.

I believe my 'membership number' may be 0808-168-4692GB, as that is what appears on the deduction from my account.

In case any of this is unclear, I do not want membership of Just Answer. I hereby cancel any agreement I may have inadvertently made with you. I would be pleased to receive a refund of the £30 paid today.

Susan Cheshire

Date of Incident
15 December, 2019
Client Number
[protected]
Description
I sent $2.00 for a trial question on 15 December, 2019. I submitted a question about restarting a Kindle e-book. I was very pleased with the advice I received.
18th December.
I was asked to send a tip for the expert. I sent $15.00 because I was very happy with the advice. Visa statement received 20 January 2020, shows $150.00 paid. I did not authorise this amount.
25 December.
Visa paid $70 for "Membership [protected]" I did not authorise this payment.
Resolution Wanted.
I would like the overpayment of $135.00 and $70.00 refunded please.

As i though this had been sorted out.i cannot find thte relevant b ank statements.I shall contact my bank again because they took this to fraud suqad.You toopk £30 0 from my account.I did not receive any service.I was told by one of your operatives they could not find the account and card number.I am not going throught this again .So stop this harassement immediately.
Nesta H ughes.

I singed up for the 7 day trial and paid $5 after the trial i got charged $29 ( I didn't know i was signing up for the membership) called customer service an hour after the payment was made to cancel my membership and get my money back since it was a payment for a month worth of questions that i wasn't going to need. Spoke to Anthony and he was rude and unhelpful. he said i had asked a question 7 days ago and that i had gotten an answer ( the question was done when i paid the $5 for the 7 day trial) I explained and he said that if i didn't want the membership i should've canceled the day before. I asked him if i could speak to someone else and he said no. Terrible customer service and honestly the question answered wasn't even helpful.

I asked one question and automatically became a member with a fee of £25, I think this is a underhanded and totally unproffesional way of enlisting members.
I have cancelled my so called membership and requesting a full refund to be payed into my credit account

A Very Dissatisfied Ex member

On trying to submit my complaint another underhanded tactic! 350 WORDs, I want to complain not write a novel, get real.

I was checking my bank statement and discovered a have been being charged $34 per month for thre last six months after using the service one time! I ended up needing billed August of 2019 through, January 2020. I did not agree to the recurring payment and would like my money back!
This is ridiculous. I need to contest these charges with my bank! Very shady.
Sincerely,
Chris Lawson

I ask a question in May of 2019 paid for the and answer cancelledthe trial membership, suddenly in Jan. 20 get another bill. Stay away from this site, it is a rip off. Guard your credit card and keep an eye on it. Even when you cancel they will keep charging you after awhile when you least exspect it. So take my advise and stay away from them. When you try to explain their their complaint dept. they send you to a forgien country for your answer and of course the person doesnt speak English so you get nowhere. My advise is to stay away or pay the price over and over again.

I was told that I was signing up for a 7 day trial. I did not see any way to cancel anything after the trial. On the same day I signed up I got my answer but got a jillion emails after that for 2 days until I finally replied and told them to stop. I requested cancellation of my account in that reply. Then I got a PayPal notice of a $60 charge for continuing service. I called Just Answer and was told that I automatically agreed to continue by using their service (even though all I used was the 7 day trial) and there was nothing I could do about it, my request by email to cancel wasn't acceptable, and I should have called them as instructed in the signup stage (which I never saw). In my opinion this is an unethical operation and I strongly suggest you stay away from them.

On December 30, 2019, after contacting Fisher Paykel, the manufacturer of my dishwasher, I was forwarded to Just answer. After contacting them, I was directed to the credit card enrollment and accept a $5.00 refundable charge. I agreed to pay the $5. After several minutes of chatting with an "expert", I decided that this person had no answer to my problem and signed off. I did not agree to pay the $37 "expert fee" yet it appears on my Barclay's credit card statement.

Regretfully, I didn't make a copy of the chat correspondence.

When I tried to contact them online, all I got was the log on site with a direction to give them my credit card before continuing. There was no way to contact them. I will contact Barclay Bank to challenge the unlawful charge.

I am requesting a refund of $37.

To who it may concern, I had two payments taken from my bank account . One that has been refunded . As I have never spoken to a lawyer as i didnt need to in the end as things were resolved without help. I would be grateful if you could Please refund the out standing payment of £40 and cancel my direct debit that i never gave permission to be used in the first place.I am on a pension and cannot afford these payments .
Margaret Blacow-Curwen.

Agreed to pay $5 to have an email question problem answered. Intro advised to download app which I did. Cost was to be $5 for one answer with a option to continue on a monthly basis should you desire to keep the service on going.
Was contacted by professional who helped resolve problem.
Website said you could cancel anytime after an initial payment should you not want to be subscribed on an on going basis. I do not want to pay this organization on a continuing basis but they provide no method to cancel.
Should this not be resolved an allow me to cancel I will advise my credit card company to dispute any future charges. More than willing to pay initial one time answer but that's it.

Larry Strain
[protected]@yahoo.com

I signed up for a $5 fee for one question. I paid for that. Yesterday o received a further $40
Deduction from my account which was unauthorised. There is no way to contact JustAnswer and having googled how to cancel the app, the information provided is inaccurate.

I did not agree to the terms and condos irons and the legal contract online is not readable or customer orientated.

On Friday 27 December I went online looking for assistance with an outlook query. I selected Just Answers as a possible option and accepted the initial charge of R65 ($4.56). My question was not answered. I have just seen a charge of R599 ($41.99) come off my account.
I am beyond furious and feel completely ripped off. At no stage was it made clear that there would be an additional charge and the fact that the online assistant was not able to solve my query makes this even more unacceptable.
Please would you kindly reimburse me the R599 and make sure that no further charges are deducted from my account.
If this is not resolved by Monday 6 January I will instruct my bank to conduct a formal dispute and will take to social media with this appalling abuse.
Robin Mailer

I asked an IT question yesterday and have not received an answer. I expected an answer within 24 hours but did not get one. I would like a refund for the amount specified in the attached PAYPAL payment receipt.

I asked an IT question yesterday and have not received an answer. I expected an answer within 24 hours but did not get one. I would like a refund for the amount specified in the attached PAYPAL payment receipt.

Hello,

My membership has been cancelled for some time and I am still having money taken out of my bank account. I had $66 taken out last week and I believe the same again the previous month. I do not use this service and that is why I cancelled my membership. Is there a way I can be reimbursed for this? What can we do to make sure no further money comes out of my account?

Thank you, Vanessa

Charged a monthly subscription without authorization. JustAnswer is a huge scam to get your credit card info so they can start charging a monthly subscription. Just Answer DOES NOT ALLOW YOU TO CANCEL and you cannot remove your credit card number from their website, or modify your "membership" that you did not ask for. As of this writing, I am fighting with JustAnswer and AMEX to get my money back and stop being charged. TOTAL Credit Card FRAUD

TOTAL SCAMMERS! Do NOT GIVE THEM YOUR CC NUMBER!

I called this company just once, thinking it was Apple sponsored, and they have been chareging me ever since. Yesterday, it was $34.00! They did not help me AT ALL and now continue to charge my debit card! I suppose I will have to change my debit card as I don't know how to reach them to stop this charging!

If they had been of help to me at all, I wouldn't worry so much! This is what we get for having an Apple product that doesn't work properly and being routed to this website for help with it.!

This is now my 3rd. Or 4 th.Email that I sent you and you have still taken out £40 on the 23 rd November and then another £40 on the 24 th.December I cancelled after I paid £5 trial fee So now take it for granted that it was cancelled.As I have already stated that I am an old age pensioner and that I can't afford to lose that amount of money as it is 3/4 of my pension ( on the £40 ) I have been in touch with my Bank and they are going to look into this matter Therefore I would appreciate it if you would please put the amount of ( £80 ) back in to my account.This has caused great stress to my husband and myself as he has heart surgery and he has angina I am also disabled.So when I found your company I thought it would be a good idea to get some answers from a solicitor..But needless to say I didn't get any information that helped Thank you Teresa .

I contacted your site on 26.12.19 to ask a question and now find money has been taken from my credit card without my knowledge . Please refund me as this was unauthorised.
I was unaware money was to be taken from me and cannot understand how you have my credit card details . Surely this is bad practice and unethical, I have never experienced this before .
Please help me here . Thank you .