JustAnswer’s earns a 3.4-star rating from 1504 reviews, showing that the majority of users are somewhat satisfied with the expert advice received.
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canceling membership after trial period
I contactacted JustAnswer for a friend and paid the $5 initial cost for a 7-day trial period. I chatted with an online rep (automated) which was a joke. Looked on their website and it says to submit an email to support@justanswer.com to cancel membership. I sent and email. The next day, my bank account was charged $46. I called the # listed on their website and they assured me that they would investigate and to forward my original email back to support@justanswer.com so they could prove I tried canceling. Not even 30 mins after that, I received an email back from Just Answer saying...Hi There, it looks as though you've send an email to an address that is no longer accepting emails. How can the customer service provide an email address that is invalid. I will contact my bank to flag this as a fraudulent charge. Lesson learned!
unauthorized credit card charges
I have noticed that the amounts below were payed to Just Answer. I do not know what these were for. I would like to know i you will refund me. As i do not know what this was for
10 Nov 2019
JUSTANSWER *MEMBERSHP [protected] CA
-460.00
10 Oct 2019
JUSTANSWER *MEMBERSHP [protected] CA
-460.00
The following amounts were deducted from my credit card and i did not agree to this.
I want to know why these 2 amounts were deducted from my credit card?
11 Fontein Street
Will someone please get back to me concerning my complaint about the unauthorized payments that were made to Just Answer,
cancellation
Hello, i cancelled my account right after i asked a 5$ question, i made sure because i didn't want to get charged extra, but guess what, i was charged, I've done some research and this has happened to many many people, but there is no way i can spend 29$ on an answer website, i want my money back, there is no advertisement of no full refund, this is ridiculous please give me my money
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized charge on my credit card.
On 11/27/2019 Just answer made a $46.00 membership fee charge on my credit card. I did not authorize this charge, nor do I want to be a member of this service. I received no prior notification or paper statement of this fee. I wish to have it credited back to my card and my name removed from their roles. Prior to this charge I was installing a Roku system on my TV and had a technical issue. I contacted Roku and was directed to the Just Answer website. They helped me with this issue and I was charged $26.00 which I felt was an exorbitant fee, but decided it would be too much trouble to dispute the charge. But this $46.00 fee is entirely out of line with the fact I had no prior approval.
Thank you
Clay burn J. Hanna Jr
unauthorised payment taken
Dear Sir/Madam
25th Nov logged Just Answer Website paid €1 for the pleasure
25th Nov 2019 received email had become member
02/12/19 bank statement unauthorised payment €44 paid to Just Answer
Never agreed to become member Request full refund please
My email is [protected]@lemonleafcafe.ie
Would appreciate a prompt reply and confirmation refund
Tracy Keoghan
need to cancel
I need to cancel and have contacted them from 11/19 till 12/05 4 different times and they say they connect me with expert and they send me to another sign up page with charges and then if you dont fill out you can not respond again to them and again I email them and "live chat" and I tell them I'm going to contact BBB and again they do the same thing
us a/c [protected] us
My name is Heather Lesley Ross. I have been having an amount of $78 withdrawn from my CC on a monthly basis plus overseas transfer charge.
This is currently being investigated by the CC company as I was unable to contact your company.
There has been no such agreement for this charge and I request it desist immediately and full compensation for the amounts withdrawn plus the transfer fees be returned to my account.
If this is done within 4 working days I will request my CC company to stop their investigations as I will consider the matter resolved.
Regards
Heather Lesley Ross
taking a membership fee without my authorisation!!! not happy!!!
I paid initial £3 to start a short conversation with just answer only to find out £29 taken on the same day as well without my authorisation. I cancelledj my membership the very same day and request an immediate credit back into my account Of £29. Not impressed at all that it's automatically been taken. If I do not get a refund I will pursue this further through the small claims court.
Thanks Lisa Luke
[protected]@blueyonder.co.uk
membership
I had a free trial, and I asked 1 question. Now I see a $40.00 charge on my credit card. Again I asked 1 question during the free trial period, how am I to get charged $40.00? This is not a very fair practice this so called company is using. Please for me could you check into this matter ASAP. If this cannot be rectified in a fair manner, Than it would leave me no choice to drop this so called company like a bad habit.
David A. Cobb
The complaint has been investigated and resolved to the customer's satisfaction.
$nz70 charge on my visa credit card tonight for alleged help which I did not get. I want a refund pls.
About a week ago I had trouble getting into my Google account . Google wanted my
password which I did not have. After contacting google and a live chat person, I was vectored on to JustAnswer.com of which I'd never heard.
I agreed to pay $US2 for trial help but when I was offered an expert for $70 I said I was not paying any money for such alleged help. End of story.
My daughter subsequently solved the problem by finding my password.
Now JustAnswer is trying to wheedle $70 from me. Pls refund the $70 which is hanging fire for payment by the Bank of NZ here. The last 4 digits of my BNZ Visa card are ...7203
Thankyou - Max Lambert, 5 Ngata St, Ngaio, Wellington
withdrawal of money from my bank account without my authorisation
My name is Kerry O'Reilly & I contacted Just Answer about 4 - 6 weeks ago about my hotmail address problem. I had to give credit card details to pay for $5.00 for them to tell me I had a problem! Please fork out another $66.00 & they would have a closer look! Get [censored]ed! Never had any more contact with them again - ever! I managed to fix the problem myself eventually. today 2/12/19 my bank balance show Just Answer has credited $66.00 out of my account - no notification, no invoice, no receipt - NOTHING! That is called [censored]in stealing, STEALING! What gives them the right to [censored]in steal money out of someone's bank account? I want the transaction reversed & the money put back into my account or action will be taken & police notified.
The complaint has been investigated and resolved to the customer's satisfaction.
overcharged for service
Their site claimed to continue it would be $28/mo, they then proceeded to charge me $60. complete rip-off and they are liars. I tried contacting them both using their robot "chat" which just gave a link to continue and spend more money just to file a complaint. And by phone to some guy in India who just blew me off. I had to cancel my card and will have to wait for a new one because of this!
The complaint has been investigated and resolved to the customer's satisfaction.
ford mechanics
I told my husband to use this service because I had used the attorney site and had a good response. There ford mechanic sent text messages but the site was hanging so we were unable to send messages then we requested a call, 24 hrs passed and no incoming call just more crap text messages. Then they have the gall to charge 26.00 for a call we didn't get, wonderful company you are. I'd like the 26.00 fee refunded it was a service that wasn't provided.
The complaint has been investigated and resolved to the customer's satisfaction.
credit card has been charged without my authorisation
I made a call for an issue and i was supposed to pay $5.00 for one time use .I never accepted to be a member of the group .Now that i received my bank statement and to my surprise l have seen that your company has charged me $66.00 as a membership fee which l never signed for
.Membership number is [protected] CA.
I will ask you to immediately cancel this non authorised membership and to have a refund for that amount immediately.
The complaint has been investigated and resolved to the customer's satisfaction.
just answer online veterinarian
I contacted the online veterinarian with a question about my kitten. It was a weekend and no veterinarian hospitals were open and I needed an answer quick as it was a young kitten. I was texted by a veterinarian and paid for each of those but at the end of it all I stated I wouldn't need service again. I'm disabled and can't afford the extra money coming out each month. They have tried twice now to charge $29 to my account and I can't find a way to cancel. Please help me cancel
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorised charges to my current account!.
From what I can recall, I contacted Just Answer back in July / August 2019 and paid a nominal amount for my query & answer.
That was the only time I've contacted them, yet I have just discovered that £40 payments have been taken from my current account in Sept, Oct and now November, this last one was the one I noticed and had alerted me to the problem. From talking to my bank HSBC, I am led to believe that the charges were made via my debit card?.
My bank has blocked any further approaches from JustAnswer, but I need to find out how to get my £120 refunded and how to speak to someone in this rip off Company.
Nigel Hodson
[protected]@aol.com
[protected]
service, no one could assist with fault finding
Date 23/11/2019, contacted the so called expert with a new Ipad I purchased for my son, but the screen rotation did not work, after a few attempts of advice I decided to take it back the next day, when closing the screens, a pop up appeared, giving you an option for some tech to remotely activate the device with a cost of R 599, I did not take the option and closed up, I exchanged the device the next day, only to receive an sms on the 24th that R599 were deducted from my account, who authorized that.
the funds withdrawn from my account without permission
When i signed with "Justanswer, experthelp, i was told that before the inital 7 days, I will be notified as to whether I want to continue with you.
I WAS NOT EMAILED OR NOTIFIED IN ANY WAY OR FORM!
YET, I AM FINDING THAT YOU HAVE TAKEN $92 NZD FROM MY ACCOUNT.
i WANT THIS TO STOP.
AND I WANT MY FUNDS RETURNED TO ME AS SOON AS POSSIBLE PLEASE.
I DO NOT WANT NOR WISH TO USE YOUR FACILITIES.
THANK YOU IN ADVANCE.
PLEASE RESPOND TO MY EMAIL. [protected]@bayfield-high.school.nz
billing
I asked one question to this site about missing a court date. I paid the one time fee and do not remember that I would have to cancel since I thought it was a one time charge. I called today because I was charged $46 on my debit card. I would like a refund and was told I could not receive one. I'm not happy about the fact they took my info to use beyond the one time charge. Please send me proof I agreed to pay a monthly fee.
Thank you
Michelle
The complaint has been investigated and resolved to the customer's satisfaction.
online answering of questions service
I signed up yesterday for a free trial. I asked a question. The answers were ludicrous. Both "experts" copied and pasted from a simple Google search and clearly knew nothing about what I was trying to research. I then tried to cancel my trial membership and the cancel page and the contact page are not working. 11/23/2019 . I just want out of this service before I am charged the full membership fee in seven days.
JustAnswer Reviews 0
About JustAnswer
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Overview of JustAnswer complaint handling
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JustAnswer Contacts
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JustAnswer phone numbers800-942-4543800-942-4543Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone numberSupport
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JustAnswer emailslegal@justanswer.com98%Confidence score: 98%legalsupport@justanswer.com98%Confidence score: 98%supportinfo@justanswer.com98%Confidence score: 98%support
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JustAnswer addressP.O. Box 29045, San Francisco, California, 94129, United States
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JustAnswer social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 24, 2024
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