JustAnswer
Reviews and Complaints

On 27 Aug 2019 I signed up for temporary membership of justanswer.
On 9 Sep 2019 I was charged $66-00 for membership. I did not request this membership or authorize payment.
I request refund of this membership charge.
Your temporary membership did not resolve my issue, so why would I want to sign up for more ?
I await your prompt, ethical response.
george.[protected]@hotmail.com

I was charged $53 but I only signed up for a 7 day trial for $5. Plz credit my card. I am in contact with my bank about this fraud activity. I am very disappointed in your service especially since you did not provide any service. I chatted with Rocket Lawyer who gave me suggestions and they also charged me fraudently. I have also submitted my issue to my bank for Rocket Lawyer since I did not authorize any charges from them.

I have been charged $66 on 30 august for Just Answer membership, on my mastercard, i did not apply for membership or seek help,
When entering a question on google your website continue to appear without posting it, even though i exited each time, I did not use this service.
i require you to re -embust me as soon as possible.
otherwise i will need to take action via federal government agencies .

ANDREW T KYPRIANOU pet.[protected]@gmail.com

You are a company that pretends to be, part of everything on the earth!
This is a total scam ! I noticed a Trial charge of $1, July 1, 2019, then weeks later, $28 charges started to happen. Unfortunately, 3 months have past, before I realized the charges on my statement & just acted upon it. I was promised a full refund for all 3 within 7biz days.
However, the CC that was used, has since expired. I can't wait to see how this is going to unfold ! I was told, that you will contact the CC bank to see how I get credited. Giving you a new card #, is simply, out of the question !
Not sure how this complaint form is going to help...

I do not have an acct# .
I do not have any past emails to be found, from July until now. Nothing, . until today after my call.
The Agent, had to use my email, to find me, during this inquiry.
[protected]@gmx.com
ref# on My statement, 24692166G2XLQPAQF TRANS DATE 7/27/19

Now, I have received the following ref# ~ in a cancellation email.
Transaction ID: [protected]
I'm sending this along, for your Manager to follow up on, to be sure my refunds happen.

I have done this 4 times now. I do not want to pay $8 and a subscription of $55 which I've already have been charged for to be put thru to an expert to get my money refunded. If you cant help me with what is obviously a scam then my lawyer and the police will sort . Why cant you be straight up with me. I am not wanting to speak with an expert. I am not happy.

The trial period is a joke. They answer your questions with vague answers and just keep trying to get you to use their call in service for an additional fee. They continue to refer you to different people but each person just has just as vague of an answer as the last. My question was never answered to my satifaction. They didn't take no time billing me for the $40 membership seeing as they didn't help me solve anything. This is just a scam.

me estan cobrando $34 dolares y no se porque' quiero que me devuelvan el dinero no les he autorizado que cobren por nada mi nombre es CARLOS LINDO espero pronta respuesta. porque cobran sin autorizacion y ademas quienes son ustedes? no recuerdo haber solicitado sus servicios y menos pagar $34.00 dolares por alguna pregunta, confio que respondan rapido gracias

And now I'm reading all these reviews that say that you guys are nothing but a rip off and I don't know what the heck to do. Also I need capital NEED to access a post that with that I posted Accidentally because it has so much personal information. I clicked the wrong button by mistake. And like a freakin robot I followed your directions to the letter by giving as much detail as possible regarding these accounts but now they're on public forum and I can't find it to edit it you've got to get meet you either take that down it's under and Fisher you either take that down or let me edit it because if I get all kinds of like stalkers or anything like that it's gonna be on you. Just like the account's being hijacked in the 1st place is on you. Not me II tried to stop it from the jump. That's it

I do my banking with Suncoast Credit union in Tampa, Fl and my checking acxcount has been charged a total of $.50 From 5 transactions I did not approve or request. Please help me.
I have not signed up with any company with the name "Just Answer" online or on paper. This is a total scam and I want my cash returned to me. How does this stuff continue to happen? Why isn't the internet more secure? How can people just charge stuff to others and bill us for serviv=ces we didn't requwst or subscribe to.

I have written to a couple of just answer email addresses to request that they stop monthly payments coming out of my credit card. I paid separately for the services used but did not approve this monthly fee.

It appeared that I paid $2 for a Just answer Trial of my credit card on June 22nd . .. Such a small amount it is not noticeable as I paid $59.28 for a question to be answered (I complained about this as the question was not answered to my satisfaction..) on June 25th.

Since then I have been charged in July, Aug & Sept for $75.00NZ per month for a service I don't use.

This is what I wrote to them:

Please cancel the monthly fee of $70.00 NZ. That you are taking from my credit card.

I did not approve a monthly fee. I have paid for my services and only use your website on a few occasions.

I see others online are having the same problem. There is nowhere on your website (even though you say there is) to actually cancel this fee.

I will be seeking legal advise along with many others if you do not remove this fee immediately and refund my for the past two months .

What a shame to have this happen when over the many years I have found your company very reputable. What has happened?

Leonie Mateer
[protected]
email: [protected]@yahoo.com

I would like my $66 that you charged my account when I said no to a membership. I would also like you to stop any future payments from being taken out of my account. I find it very difficult to talk to someone without being passed onto someone else. I was also told i would be charged $5 and that would be credited back to me. I would like someone to contact me and talk to me about this problem. If this is not resolved my bank will block any future payments and put up a review about how you are scamming people out of their money. I will say again I clicked on no for membership but you still went ahead and charged me, please refund me my money and do not charge my account again.

On August 8 2019 I signed up for a $5.00 charge for JustAnswer requesting information regarding a legal matter. My question was answered and I was partly satisfied. August 11 2019 they charged my Visa $47.00, August 18, 2019 $67.00, September 18, 2019 another $67.00. I NEVER APPROVED A MEMBERSHIP. They've OVERCHARGED me $181.00 for a $5.00 stupid answer. I want to be reimbursed ASAP. I went to they're website to complain but I HAVE TO PAY $5.00 to complain and request a reimbursement. Thus is so WRONG. How do I go about getting them to reimburse me and to STOP them from stealing.

Since november 2018 i have been billed on my murphy charge card for a service called 'just answer'. I do not remember authorizing these payments. In fact, until i looked up 'just answer' on the internet today i was unaware of the service they provided.
On or about march 19, 2019 i made a request that they discontinue billing my account and that they refund all amounts billed. At this time the unauthorized amount billed was approximately $182.00. On april 5 2019 i received an email from something called 'the avangate support team'. However, no refund has been received and i continue to be billed for this unauthorized service. Once again i am asking that 'just answer' stop billing me and that they refund all of the $504.00 that has been paid by my murphy charge card.

A gene mckenzie

I used your website to try get some information when I was trying to sell a chinese vase early sept I think possible late August, you were unable to help and you actually responded to me saying that. I am not interested in a $41.20 membership cost which has been charged to my credit account and have canceled it. I respectfully ask you to refund the amount. I believe i did not agree to it and any agreement has been out of a misunderstanding as to what was happening, I did not realise i was signing up to such a cost.

I can never recall using this system and I need to know how you got my card details, this needs to be cancelled immediately. If it was used it was not by myself I am a limited pension and definately would use such a system. You have been taking money from my account since the 15th June 2019 and I would like these funds refunded. My name is Heather Payne.
Please deal with this asap as I am in dire straights with cash and notified my bank regarding these payments coming out of my account.
If I ever asked a question what was the QUESTION I am very very unhappy about this.

I asked for help from Google regarding its wrongly shutting down my gmail after sending 400 emails on Friday and 350 emails over 24 hours later. Google instead of answering my concern shunted me to Just Answer for a problem Google caused. I don not want a subscription to Just Answer. Please cancel my subscription. I do not want to change my credit card or call my U.S. senator about this.

Beware of sites like JustAnswer! They just want your money! I tried out their trial, and thought I canceled the Service when I got this message and texted STOP. Then a week later they charged me $46. I cancelled the service right after, and called their customer service, and the lady did not even try to give me a refund. Even after they mislead me to thinking that I had ended the service. The site is very dodgy and doesn't make it very easy to actually end the subscription if you want. I'm going to share my experience in using the website so that they don't trick anymore people into the subscription scam.

I owe restitution after my attorney screwed me and several other people. Somehow I was they only one they targeted and offered a plea for 1 count of wire fraud. My uncles'
s estate had 1, 000, 000 missing but there is an attorney he worked for that had 3.5 m missing and they did nothing to. Regardless I am required to pay restitution for the rest of my life. I am disabled, I have had 29 joint surgeries on many joints and have a spinal fusion and replaced shoulder. I am on a fixed income and they want to take the most possible 15%. I tried to use Just Answer nearly a month ago about a similar but different question and got some [censored] that talked all around my question but never answered it so I cancelled the service within a couple of days . I just called again hoping to get a better attorney that could help me and was made to call their main number so they could try to charge me for a month plus an additional charge for a new lawyer. I told them to FU off. You should too this service is nothing but bull to get you from you're money. Don't make the mistake I made. There has to be someones one better that really wants to help. This is my Interaction with these charletons, don't let them take you're money.

I have had $73 dollars taken out of my account twice now and havent used this and dont plan on using this again! This morning i woke to find most of my kids grocery money taken from us. Im disgusted and really annoyed! I paid $1 dollar for a free trial only to realise you have taken money from us twice. I want my money back as i only had the one question to ask! Who will contact me to dicuss this?

On Aug. 12, 2019 I placed a call to JustAnswer about an Amazon.com channel malfunction. I had to wait and the technician could not readily correct the problem. A credit card number was required to cover the minutes of call. During the call an emergency arose with one of my children and I cancelled the call. I was asked if I wanted the JustAnswer membership and emphatically told the technician no because I wanted the verbal instructions so that I could correct the problem myself in the future. The television problem went unresolved. I have not called back.

I get my Capital One Mastercard bill and I'm billed $46.00 for JustAnswer membership and $1.00 for various charities. And now they want to charge me to talk to lawyer to straighten this out. I don't think so.

Julia Shepherd
Oklahoma City
[protected]