JustFlowers.com
Reviews and Complaints

Justflowers.com Won't stop emailing me! I have clicked the unsubscribe button at least 30-40 times over the last 2 years, and they won't stop emailing me. I have tried all the options listed to try to get out of this abusive relationship! I will never order from this company again because they have been so dreadful with this issue. Please make it stop!

I have unsubscribed 11 times. Please stop sending me offers.

Ordered flowers for my Mother's Funeral. Flowers were supposed to arrive on Friday but did not arrive. I received an email saying they would deliver on Saturday but again they did not arrive. I called to complain and cancel the order but the customer service did not speak English too well and could not understand what I was asking them to do. I didn't get the flowers, and they did not cancel my order. I would reccommend that everyone stay away from justflowers.com.

I have opted out twice from receiving emails and I continue to receive them. I just got another one today 3/19/21 at 8:42am cst

I tried to purchase flowers for my mother's funeral after she passed away due to Covid-19 from JustFlowers.com. They took my order and charged my credit card for the order. They called me back the next day, after it was too late to find another source, to tell me they could not deliver. They did refund my money. I am now however, getting bombarded by their email spam. I attempted to "unsubscribe" at least 20 times to no avail. Everyday, more spam. Reported their spam to their web hosting registrar to find out they are shielded by a company called Contact Privacy in Ontario Canada that hides their domain registration info from legitimate contact. I used the SpamCop service to discover their true registration info and report the abuse but results are pending.

This company provides no ability to unsubscribe from their email promotions, and repeated emails and calls are to no avail. These have continued for years despite my attempts to unsubscribe, the most recent being today (Feb. 9, 2021 - see image enclosed).

The email address to be removed is [protected]@ouhsc.edu. Thank-you for your assistance.
B. L. Norton

Months of emails after substantial efforts to unsubscribe and communicate and satisfy the legal requirement to stop them from contacting me. They continue to send multiple emails per day.

I ordered flowers on 1/18 for delivery on 1/23. I paid an express fee to have it delivered by noon because my mom was going to be out in the afternoon.
My mom called me late Saturday night (1/23) to state she did not receive the flowers. I called Just Flowers on Sunday, 1/24 to complain. They said they can't do anything until the local florist gets back to them. They said they would call me back. They did not. I called later in the day on 1/24 and told them that my mom got a call from the local florist saying they couldn't deliver on Saturday and if she wanted the flowers today. She said no and that she wanted a refund. The rep again said that they said they still need to confirm with the florist (the rep would not release the name of the name of the florist to me) but they claim the florist was CLOSED on a Sunday (I told her that's impossible since they called my mom on Sunday) and that someone would get back to me. No one did. I called TWICE on Monday, 1/25 and was told that the florist is claiming they DID deliver it and that they had a delivery log. I asked to see the log and it was emailed to me. It stated that the flowers were delivered at 4:10pm and there was a signature. Except...it wasn't my mom's signature. Whoever forged it spelled my mom's first and last name wrong. Terribly wrong. Also...my mom was at dinner at 4pm so there's no way it was delivered. The customer service rep kept insisting that it was delivered and I said it wasn't. So the rep did NOT believe me. Fast forward to Tuesday, 1/26. I called my mom's community club house and spoke to the manager. I asked if there were any deliveries made around 4pm. She said a local florist, FLOWERS TO GO (West Palm Beach) tried to deliver at 4:15pm BUT the it's a gated community and no one is allowed in to the community if someone was not home. So according to the community manager and the security guard, FLOWERS TO GO was denied entrance. I called Flowers to Go and spoke to Felli. She stated that they did NOT deliver the flowers on Sat. She confirmed that they were denied entrance. She also stated that she called my mom on Sunday (my mom already told me this) and said that they couldn't deliver the bouquet. So...why did Just Flowers claim the flowers were delivered when the local florist admitted to me AND my mom that they weren't? Who forged my mom's signature? Where did these flowers go? Why didn't Just Flowers believe their customer?! I kept saying it was not delivered and the rep kept saying "well, the florist said it WAS delivered" essentially calling me a liar. After 5 calls to Just Flowers, my money was FINALLY refunded. I will never ever use them again.

I ordered flowers Monday for same day delivery for my mothers birthday. I am in Michigan, she is in Ohio. I was called & emailed later that night that they were unable to deliver that same day. I didn't receive messages until they were closed so I was disappointed but fine. The next morning I called and they said they would deliver with a "sorry for the delay note". By mid day Wednesday I had no confirmation of Tuesday delivery or call from my mom so I called them and asked for confirmation and was told they were deliver Tuesday at 4p. Called my Mom and no flowers. They state that they need to hear from "their florist partner" whom they won't name to verify their information. I am still waiting on call from Manager. Beyond furious!

Never purchase anything from JUST FLOWERS. They never delivered flowers to a funeral of our beloved cousin, never notified us. STAY AWAY FROM THIS HORRIBLE, HORRIBLE COMPANY.

Omg they were a total disaster to work with and I vowed to never use them again. Now they will NOT STOP EMAILING ME. I have unsubscribed many times and even filed complaints but they won't stop- WHAT In the world CAN I DO ABOUT THIS?! This is completely unacceptable for them to badger me in this manner.

I ordered the $75 Golden Autumn Bouquet (picture below)for my father-in-law's birthday. What he received was a vase with five red roses, five pink carnations and a couple of lilies with a bunch of greenery. This is not even close to the fall bouquet and is certainly not a $75 arrangement. I spoke with customer service and they said the florist had to make a slight substitution but would refund me $10. As you can see, nothing is like the arrangement I ordered. Not one flower...not even the type of vase. This was a total substitution, not a "slight" one. Just Flowers should be refunding me $82 for the total cost since the arrangement was wrong, embarrassing, falsely advertised, and for wasting my time trying to get a respectable resolution.
Date of incident - November 10, 2020
Order number - 9109916
Item # ordered - #[protected]

Please I beg beg of you to stop sending me emails. I have asked repeatedly to be taken off your list and to no avail. You are absolutely the worst company with emails and I will never order from you again and I would have never ordered from you if I knew I would be spammed constantly everyday!

I am so tired of this company, you are a digusting company that harrasses people.

I need you to take me off of your email list
jackie.[protected]@turner.com
jackie.[protected]@cnn.com

We ordered flowers to be delivered to a funeral on a Saturday. The lady called Sat afternoon (after the funeral) and said they could not deliver. She suggested delivering them to the home on Monday. We said no, we did not want that. She said OK, she would give us a refund. Our credit card showed a refund of $14... the flowers were $93. Calling about this discrepancy, another lady told us they were delivered to the home on Monday. It is not fair for you to charge us for something we did not want, esp after the lady said she would refund. We want a credit for this please. — Gerald Johnson / 9093957

I had surgery. My elderly parents, who live out of state, ordered flowers for me. The flowers arrived several days late & half dead in murky water. My parents tried multiple times to speak with someone and no one would help them. They were even hung up on. I'm very angry and hurt that my retired, elderly parents were abused over the phone and nothing was done to make the situation right. The flowers are disgusting. Just Flowers sought out the worst rated florist in the area. They have 1.7 stars if you Google them on Google maps... Flowers by Penny Lane in Reisterstown, MD. Just Flowers is a disgrace. They were rude to my parents. They took their money and I'm furious about it!

Here is a copy of the email that I send at the end of July. I'm sorry but you will sense my frustration in the email. Their resolution was a $10 credit and asked me to send another picture that would show the back on the flowers. That is not necessary when you actually see the picture that I did send, and it was too late to try and get a copy of the back.

ORDER #9073412

Hello,

I'm not to sure where to start with this issue, but the service I experienced on Monday, July 27th was unpleasant and unacceptable.

1. The birthday flowers I order were not delivered on the recieptants birthday. They were delivered the next day after multiple phone conversations with your unprofessional staff and managers.

2. I had to call multiple times to speak to someone in an attempt to get refunded the service fee since your company did not uphold their expectation.

3. After they agreed to refund me the $15 service, they actually had the audacity to call me back and ask for more money because they had to go to a different local florist to get the order done, as if that is my problem. I refused to give them another dime since my flowers had not been delivered as promised and they took the service fee money that they already told me they would reimbursement and paid the florist to the extra money ($15) needed to get the ordered completed. UNACCEPTABLE!

4. THE FLOWERS THAT WHERE DELIVERED WERE NOT EVEN COMPARABLE TO WHAT WAS SUPPOSE TO BE DELIVERED ACCORDING TO THE PIC AND THE PRICE THAT I PAID FOR THEM. I'M ASKING FOR A 50% OR FULL REFUND FOR THE HORRIBLE EXPEREINCE AND MISREPRESENTATION OF THE PRODUCT. YOU DID NOT DELIVER WHAT I ORDER FROM YOUR COMPANY, NOT EVEN CLOSE TO IT. I ordered your Deluxe Lavender of Love Bouquet for $70 (look up your advertised picture) and this is what was delivered to my friend after her birthday ( see pic above). One white rose in a Lavender (purple) Bouquets…really! Again, UNACCEPTABLE!

5. If choose not to take the right, fair or appropriate action to rectify this matter or to support a unsatisfied customer, I will file a formal complaint regarding this, because its not right.

6. Please listen to all the recorded calls pertaining to this order.

Thank you,

Dissatisfied Customer

****************************************************

Reply:

From: [protected]@justflowers.com
Sent: Monday, August 10, 2020 6:07 PM
To: [protected]@gmail.com
Subject: Regarding your order 9073412 to Gloria Flannigan

Re order 9073412 to Gloria Flannigan.

Please accept our sincere apologies for the inconvenience you may have experienced. At Just

Flowers, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your expectations. We have reviewed the picture that you sent us and have discussed this with our local florist. Based on the breakdown that was provided order was filled to value for the price that was paid for the arrangement.

We deeply value your relationship with Just Flowers and are committed to providing you with the highest level of service simply because our customers deserve the very best. We may apply $10 credit to your credit card for the inconvenience. We will be waiting for your response regarding this matter. Kindly call us or respond to this email for your inconvenience.

JUSTFLOWERS.COM
800.716.7559

[protected]@justflowers.com

I ordered flowers for a funeral and they were never delivered. I ordered "Same Day" flowers 6/27/20 to be delivered to a funeral home on 6/28/20. I called 6/28/20 to confirm the order was processed and was told yes, the florist has spoken with the funeral director. The flowers were never delivered and the funeral home was not contacted. Spoke with a Manager 6/29/20 who said:
1. Some florist in my area aren't open on Sundays.
2. It may have been due to the pandemic
3. Maybe I missed their phone call. She then confirmed no one tried to contact me.
4. She questioned my decision to not send flowers to the family after the funeral. I was told the General Manager, Theresa, would give me a call.
Based on other reviews, it appears I am not alone in this disappointing company.

order #9054498

Ordered for Saturday delivery May 30, 2020 arrived on Wednesday June 3, 2020.

I purchased the Sunshine Splendor. What arrived did not resemble the photo of the bouquet online in colors or quantity of flowers.

When I called Customer Service they did nothing to rectify the situation. The sound quality is barely audible because the phone call is going to the Philippines.

My brother and I ordered two orders of flowers for our mom for Mother's Day. Both orders were made on Saturday morning for delivery on Saturday 5/9/20. Delivery was not even attempted until Mon 5/11/20 at 8 pm. Our mother refused the delivery of both orders because she was leaving at 3:30 AM on Tuesday 5/12/20 and would be gone for well over a week. She explaned this to the delivery person. When she arrived back home over a week and a half later the flowers were sitting on her front porch "DEAD". Just flowers refuses to refund our money which was over $200.

Our order numbers are below.

9037744
9033563

Put away your charge card away now. Criminals! Garbage company! They lie!
I have never dealt with such unprofessional people in my life!
They lied on the invoice and wrote in an email delivery "mother's day delivery is ok but she said it's ok to deliver the following day as well".. What?! They put in writing lies!
This are the kind of people you will be dealing with! Then if that wasn't bad enough they sent me an email confirmation that the flowers were delivered! Huh? I just got a phone call from the recipient the flowers were never delivered! In addition to this disaster this debacle of flower inept nightmare they had the gall to call the recipient and ask if they could deliver the flowers tomorrow two days after mother's day and never return my emails or phone calls! The most unprofessional flower company you have ever experience in your life. When you call the 1800 number you can't even leave a message. These people are bad! They will try to blame it on world events.. Not true! - run forrest run! They keep on writing me I owe them money! It's unbelievable I have never seen anything like it! I called ftd they delivered right away. What a year not to send flowers! How dare you! Shame shame! I even took a print screen of the ballons and flowers for proof showing the date and time! It's amazing how far they will go to steal your money. Now they are trying to take credit for an ftd florist delivery! It's amazing! Zero stars! Run away! Make good on your mistakes!