I hired k designers to replace the framing, trim, and windows. The person the sent out cut through support beams and didn't replace any of the wood. The windows were smaller by a couple inches than the area they were installed. He didn't use shims and just used screws and made it fit. When the wind blows it comes through the windows. If there is wind when it's raining or snowing, rain and snow come through the windows. None of the framing or interior trim was replaced. These are the ugliest windows I've ever seen. The product that was shown at the initial visit was not the product that was installed. I had to go to work the day of the window work and left my boyfriend to stay at the house until the work was done. The contract was with me not my boyfriend. The contactor had told my boyfriend that he was not leaving until the papers were signed. I work in long term care so leaving my job was not an option. I wanted someone to come back to sign any end of project paperwork. The guy bullied my boyfriend into signing the paperwork. I had the windows done at the beginning of December and I have yet to see the project completed. Phone calls to the local office is getting no where. I asked for a itemized receipt because I paid for wood work in addition to windows. They refuse do finish the job. I was told that the framing and trim was the home owners problem even though I hired k designers to do that work. This company is a big time scam.
Desired outcome: Work completed or refund
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