Peachtree Doors & Windows
Reviews and Complaints

We built our home in 2002. Our builder installed peachtree windows, double hung, tilt in, vinyl. I complained several times to the local business in our city that sold and installed them that the windows leak air, and the triple window in our dining room has a spring so tight that you have to force it down to lock it and when you open the latch, the window comes up immediately several inches. I was told there is no way to adjust the springs. They refused to replace them, and sent a technician out 1 time and I was told nothing could be done to fix the problem. When it snows, moisture comes in and freezes around the bottom sill.

I am very,very disappointed in these windows..

This is not a complaint on the doors but more of that I'm desperate and don't know where else to turn. I bought a house that was built in 2004 with peachtree doors and 2 doors have 1 window pane broken on each one. I can not find a replacement insert because of the odd size unless I want to pay a fortune. Can you help with a replacement insert or steer me in the right direction.

I recently purchased a house which was built in 1996. All the windows are Peachtree and I assume were installed new in 1996. All of them have bad seals to the point you can see daylight through what would normally be an airtight seal. Also there is discoloration on the inside of the double pane windows. There are 37 windows in this house and ALL need to be replaced. I just received a quote of $40, 000 to replace all the windows. The previous owners (also the original owners) passed away 2 1/2 years ago after lengthy illness and should have but may not have filed a complaint against Peachtree. Karl Davis

We had two special made window 1200 each in 1991. The window show fingerprints between the glass. It looks like gas between windows. In entire house is leaking out. I can't clean them. The dust is between the glass of the double pain. I have 2 specialty windows that windows were special made and 20 more windows throughout my house. They all look terrible. I paid slot of money for peach tree windows because at that time they were the best. 28 years laters I'm looking at having to replace them. What recourse do I have? Is there a warranty of any kind on these windows? I am so dissatisfied and disappointed with the quality. I can't even get replacement window locks without paying over priced parts. Please send me info on what I can do. The picture doesn't do justice to what it really lookS like. Windows are smoky looking.
Karen
[protected]@yahoo.com
Nov 6 2019

My house was built in in 1998. Installed Peach Tree Ariel Double Hung Tilt windows and all my doors 4 sliders, 1 entry, 2 single swing, and 1 going to garage. Doors are holding up good and couldn't be more pleased. Here is the problem I installed 28 windows and all of them have bad weather stripping and need to be replaced. I see where each pair is $30.00 each, and I need two pair for each window costing $1680.00 to replace all. My house is valued over $500, 000.00 dollars, and I believe that the weather strip seals on all windows should not go bad and are warranted. Please contact me asap to let me know the solution. Thank you.

I have tried to contact the company since 2010 about faulty glass panes in the windows of our new home. The glass has spots in between the panes in 5 of our windows. I have filled out the online form and tried to contact them, but they do not return my inquiries. I was told today at their 888.888.3814 that the company is out of business and i'm out of luck.

In October 2009 we purchased a $1900 supposedly energy efficient sliding door from Peachtree. We have had trouble with this door ever since. It has constant air leakage to the point of the door tracks freezing with an inch of ice. Peachtree has sent numerous technicians out but none of them has kept the cold freezing air from infiltrating our home. We have to keep flannel sheets at the bottom of the doors to help keep the heat in. We've also had to tape all the seams of this malfunctioning sliding door or the frigid air just penetrates our entire home.

I had business with rpmpeachtree and had very bad experience. I hired Michael Canada as my agent to manage my rental property last year. He is the most unprofessional earl agent I met. He is the person totally losing occupational moral.
The company offered very bad service. The agent always lies from screening tenant candidate to property management. We can not beat them because USRPM has a very strong lawyer team.
1)the real agent Michael Canada on purpose provided me with false information of the tenant's occupation. He said the tenant is a nurse, but in fact, the tenant is not nurse at all.
2)the real agent Michael Canada refused to fully refund the security deposit to the owner after the tenant broke lease. He can decrease amount of deposit without the owner’s permission and without notice to the owner
3) Michael canada is always lying from the beginning to end.
4) Michael Canada does nothing for the late payment, short payment as the lease required.
5)Michael Canada does few or nothing as the lease required after the tenant broke lease.
6)He did not return keys to US after tenant moved out
7)He never gave me form 1099 even I sent the request four times.

Windows were purchased in 1992. Had minor issue in first 60 days with fogging of one windows. Contacted Peachtree and they sent representative and replaced glass unit. A few years later I contacted Peachtree about seals on Peachtree Door. Once again, no problems in getting replacement seals shipped. Now, I have a closure gear that has stripped, what should be a $10 part is a $50 nonwarranted part as they now have no record of my purchase, prior repairs and refuse to accept original invoice as proof of purchase. Peachtree was apparently bought out by the Schield Family and has chosen to cut losses by refusing warranty claims. Any other consumers out there with peachtree products that would like to start a class action suit?

I had purchased a Peachtree patio door about 8 years ago. I paid almost $3, 000.00 back then. I thought I was buying a great product and buying with a co. that had great service. Well now that the Mortise lock has broken over a month ago and I have been sent the wrong instructions and wrong parts to replace it. And dealing with their customer service has been an experience I have spoen with 2 different supervisors that have been of no help. I have never seen a co. that doesn't know how there products work. I know what parts I need and how to fix it but its not possible.

We had (5) Citadel sliding doors with side panels installed in a new house in 1999. All of these doors leak because of rotting wood underneath the sill. One door was replaced by Peachtree in 2002, and that one leaks again. After numerous conversations and e-mails to and from Lillian Johnson, I finally talked to a manager who told me that it had to be an installers problem because their doors do not have problems with rotting wood if they are installed properly! Bull! All these doors were professionally installed by a competant installer. They have a manufacturers defect but the company won't say that. I am considering legal action, but am looking for others who have similar problems.

Have a house full of doors and windows manufactured by Peachtree and they are HORRIBLE! Window weatherstripping all disintegrated, latches malfunction constantly, and replacement parts crazy high prices - and even then can't order replacement parts online. And co does not even respond to emails.

Save yourself the agony!

We're actually considering replacing every window and door in our home because the Peachtree ones are so bad and the company does not stand behind its products.

Anybody who is thinking of buying peachtree windows I am telling you now do not waste your money me and my wife are building our dream house and this being a higher end home I really didn't want to install vinyl windows so I decided to spend $30, 000.00 for our windows from peachtree after professionally installing these windows I started getting air and water infiltration immediately they sent out a technician who did nothing but offer to install a thicker weatherstrip around the window because he obviously knew we had these issues then finally getting a hold of a representative he pretty much said this is how our window is designed so we are screwed unless i decide to take this to court which is going to be more expense and more headache I really wish I would have went with a nice vinyl window with a lifetime warranty and saved more than half the money I spent on these junk peachtree windows so please if you are building a new home you better consider your options January 17 2010

We purchased and installed peachtree windows in 2004 and doors throughout our home. We know have windows that are water dmaged from bad design. The sill plate on casement windows has no pitch and water is getting into the seam and rotting out the frame underneath.

Customer service is of NO HELP and insists the windows are not defective. DO NOT WASTE YOUR MONEY!

Peachtree offers a terrible product. I installed doublehung windows in my new home in 1997. Almost every window has had moisture problems between the panes. Now they are out of warranty. Poor Substandard product, do not buy them! Stick with Anderson or Pella!

Peachtree does not stand by it's warranty. I have tried in vain to get in touch with them regarding a window seal that has failed. The window fell out of the patio door. I filled out the forms they provide on their web site with no response. A customer service representative told me it was an act of God that the seal let go therefore not covered by the warranty. God is now working for Peachtree installing "faulty" seals?!

I bought a peachtree door about 5 years ago from a dealer that has gone out of business. In march 2009, the door would not latch shut. The handle on the door will not spring up and latch the door shut. I had a guy from Hammond Lumber co. help me out by dealing back and forth on the phone. He sent me a new door lock set, and it does not fit and he sent me another one, and that did not fit. I still have a door that will not shut and latch. I need some professional help

Bought a prado patio door from Menards, sku number 421-3378. The store had replaced the screen door 3 times, with no success we still don't have a screen door for my french doors. The wheels would not go in properly, when the installer tried the door would not slide properly & then it would get stuck & we would have to take it off to open the screen door so we could exit the door. Since all of this started it has been a long time & alot of headache on my part having to drive back & forth to the store, they have since discontinued my door & had told me that I had to directly call Peachtree well that didn't work so they then told me I had to send an email or a complaint. I still have my original receipt from Menards. I would like a screen door so I may enjoy the door fully. Please email me confirmation of this complaint so I know that you have received my complaint @ [protected]@yahoo.com

Thank you
Vickie Zulfer

I purchase Peachtree windows and doors in 1993. The factory glazing has failed letting water in. By the time you notice this (there is no apparent signs of water between window, etc.), the wood is rotting. Although Peachtree changed the warranty language AFTER I purchased my windows to exclude wood rot, they refuse to do anything about my 7 windows which have failed because of bad workmanship (which appears to be common in this company). I would never buy anything else this company makes and I haven't finished with them yet - I plan to take my complaints as far as I can go. What about a class action suit? Someone needs to hold this company accountable for their "simple 14-word warranty" which apparently could be cut down to 11 words "We cover nothing, do not bother to file a warranty claim."

Have been neddign the door and sidelights replaces for over a year. Company that sells the product and the Peachtree rep both agree the product is faulty. Peachtree Corp has screwed around and still have not gotten back to nay of us. Have filled out required service request forms, sent several emails and nothing. I am keeping my door shut with shims. Their service is horrible, I will not recommend this company to anyone. Product may look good, but quality and service are not included in the huge $$$ amount that you will pay.