WindowWorks
Reviews and Complaints

My husband and I are returning customers with window works and I would definitely recommend their services. We previously had a back door installed and they did a great job. *** and cleaned everything up.They are professional and dedicated to customer service. Specifically working with *** was an absolute pleasure. We had a tragic situation and she was thoughtful, kind, and caring about it. She was outstanding to communicate and work with.

Michelle from Window Works helped us schedule our new window installation and did a great job getting everything set up. Our windows were about 42 years old and were leaking so we were beyond excited to get new windows in our home. The windows with installation was about double what I thought but after we had the presentation about the windows we understood why, the warranty is awesome and the windows are guaranteed to last a lifetime. I would recommend their services and windows. Sheree

I will NEVER use them again. We had install issues from the very first day of delivery. First, the door frame arrive cracked. Second attempt, sliding door is installed and I discover it's leaking water inside my house they attempted to fix but their fix didn't solve the issue. Third attempt they were supposed to do a water test didn't, made another attempted guess fix and now had to schedule another water test date. They rush and workmanship quality is terrible. I had trouble even giving them 1 star."

Very pleased with Window Works, from the salesman to my concierge Dionna Rios, very polite. We ordered back November , we are snowbirds, had my building permit before we left, had date all set for April, when we came back, then Covid 19 hit, they notified us of what was happening, they explained procedures they were taking, we finally had windows installed May , the installers very professional, polite, wore masks and gloves, cleaned up very nicely afterwards. Love my windows, I give them 5 stars. Thanks again, Lorrie Lenzen, Joliet, Ill

We have replacement windows from WindowWorks that are a couple years old. We discovered 2 windows that had frost between the glass panes. Dionna was very helpful in setting up a time to come and fix the problem and Paul came twice to make sure the job was done properly. Dionna made sure to fit our schedule and communicated with as the schedule changed. Paul noticed that the piece of replacement glass was not correct and made the second visit to correct it. We enjoy the new windows but knowing that a call and visit will correct any issues with them makes us feel even more satisfied. Thank you Dionna and Paul! Cathy L.

WindowWorks was professional during the presentation and quoted on the 3rd attempt a window installation for 14 windows that fit our budget. We paid down a good portion and they made the financing for the rest quite easy. Then, the measurements were perfect for our set of complex windows. The old windows and debris were taken away, the new windows installed with all the trim. These are beautiful. The day after they were installed we were able to set our thermostat 4 degrees more efficient. All paperwork was in order and the follow up was impecable. I did quote WindowWorsk against 3 other competitors and they are the best.

They don't even deserve 1 star. They came out and quoted me a price. I compared apples to apples w/ Feldco. Feldco came in at a better price so Window works priced match and even countered at $100 lower. Once I accepted Window works offer, they blew me off stating that they should not have given the price that they did. This was after Feldco promotion ended. They are horrible. What's even worse is that not even the top manager Joe had the decency to discuss their short comings and explain why I was being bamboozled. They are not a company who stands by their product. Window works lack integrity and overall care for their customers.

Window and storm door product was very good. The installers were very professional. The timing really sucked! The doors were not delivered on time. The initial door was ordered January 12 The door finally arrived end of April. The storm door we ordered was an exact replica of the previous storm door in white. Our door was cream colored. Still April. We were then told they dont have the storm door we ordered! First we have heard of it! We were put back on hold again. Week after week the delivery was moved back. Finally on August 12, we receive the correct door. All is well. We even had to pay extra for the door we ordered. Not good!I understand the Covid issues, but 7 months is outrageous. Will not use them again

While washing my windows (installed last year) one of them came out of the track and would not close. Since I could not figure out how to fix it I called the customer service line to see if someone could walk me through the fix. I was very luck to get Michele *** to assist me. She listened to my problem and put me on a brief hold to see how she could help. When she returned she advised that they had someone in the next town over from me who was just finishing up and said he would be happy to swing by and help me get my window back in properly. Within 20 minutes Dave arrived and fixed the problem as well as took a couple minutes to show me how the windows mount in so I could avoid this same issue going forward. In my opinion both Michele and Dave went above and beyond to provide outstanding customer service. Thank You! Patricia R.

What a disaster. This was scheduled as a one day job. Now it's going to take several weeks. They have a girl *** that gives the worst customer service ever. Basically she will argue with you on the phone and when you tell them that all of the windows aren't installed. She complains that we couldn't do an inspection but I let her 6 windows were not installed. Nothing but a fight. They mis measured windows and I have to wait several more weeks. They also sent one guy for 2 days that couldn't complete even half the work. Now we have to schedule several more days. Now for weeks I'm going to have half of the house with old windows and new windows. This is before the jobs even done ***. I hope the score doesn't go down to negative Stars after they complete the work. So far this is one of the worst customer service experiences I have had and I manage hundreds of properties. *** is still trying to schedule the final inspection throughout all of this ***. Get it together."

Salesman was a total liar. He came out to my house in May and I ordered a door and a window. Paid half down. I was told the items would be installed end of July or early August. Early August I received a phone call to setup the installation of my door. I setup the install for August 27. The door was installed on August 27. Around that time I received a call to setup the installation of the window. When the guy told me October 8 I thought I was going to pass out! Fast forward ... Today is October 4...I just received a text message stating that the window didn't pass the *** step and to please call to make further arrangements. I called. No answer. I had to leave a message. POOR CUSTOMER SERVICE.This company is like every other window and door company out there. The reality is they CAN NOT give you an accurate estimate as to when to expect your order. If they say 2 months, that really means 8 months or longer. At this point, I don't know when I'll get my window.The salesman outright lied to me. He said they were not like other companies. Guess what? WindowWorks is just like every other company...*** poor customer service.

On July 15. I called to schedule a consultation with window works and a guy came out asap. I was excited about that and even more excited about the presentation that the guy put on to get us to purchase the windows service. I was told that a guy would be out in a few days to measure the windows. I received a call later in the day informing me that the guy wouldnt be able to come out until the 23rd. which was ok. When the 22nd came I received a text message informing me that window works would be out between *** am on the 23rd. On the 23rd no one showed up and I received a called from window works informing me that they would have to reschedule. Upset but understanding I asked what date did they have available they informed me that they had the following week but I would be out of town so I asked about the week after so they scheduled me on the 4th of August. On August 3rd I received a text message reminding that someone would be out on the 4th between *** am. On the 4th I received a text message at 8:36am informing me that the measuring tech called off and was not feeling well so they would have to reschedule. I asked to cancel and for a refund but they begged me to reconsider and to please just bare with them and they they would make up for the inconvenience. I said ok and window works scheduled another date which was the 7th of August. Between 12:30 and 2:30 pm. When the date came the guy didnt show up until after 4:30 and I had left. My fianc was home but she did not allow the guy to come in because it was a guy and she didnt feel comfortable without me being home which I understood. We set another date and the guy came out and measured the windows and everything was fine. I thought. Window works have me a install date for the 2nd of October but on the 13th of September I received a text message informing me that the date would have to be pushed back until between the 18th-22nd of October. I received another call from window works after that informing me that the installation date would have to be changed again to the 27th of October. I said ok fine. Now today the 15th of October I receive a call from window works informing me that they would not be able to come out on the 27th of October and that they would have to let me know when they would be able to set another installation date within two weeks. I asked for a refund and they threw the contract in my face. Well it seems as they they are ripping people off and are not an honest business. They force us to keep their service or lose money because they are not organized. I would like a full refund which I believe I should be entitled to.

Contacted Window Works for windows and siding, the job was completed in February it in July and we have siding falling off the house siding separating from the house no tyvec in location of missing siding water leaks and very poor customer service

I purchased windows from window works in March . All my windows were installed except for my picture window because it was the wrong size. Window works contacted me TWICE with installation dates 2 different times and then cancelled the installation on the days it was supposed to be installed. This is really an inconvenience. Not only is it an eye sore but I took off work twice to be at my home while they install my picture window that never occurred..I spoke with a supervisor but all she could offer me was an 1% discount and she's sorry for the inconvenience. This is very unprofessional and disappointing.

My husband and I had 2 escape windows replaced and I am not satisfied with how they look. When they first installed the windows there were big gaps and they put RWD to cover the gaps which looked horrible and were an eye sore. They do not look like they are worth $3585 for both. I was told that the windows had to have a gap because they are escape windows. They had an inspector come out who agreed the job looked horrible. They then had a painter come out to mud, sand and paint. They do look better but there is still a huge hole by the locks and I was told there is nothing they could do about that. They offered me a different type of window they could install which of course would cost $1300 more. These windows are far from our expectations of these expensive windows. The salesperson told us the windows would look better that what we had and this was definitely not true. I am very unhappy that we were not told the window would have these gaps especially by the locks.

In July we placed an order for custom windows for our home, in November our windows were installed. At that time the installer did not tell us about cracked and overcut siding and tried to hide it with caulk and paint. This is present in almost every window on both the ground floor and the upper level. On Dec 29th we had our first raqin since the installation and the patio door was installed improperly which cause a major water leak into our kitchen and basement that luckily we caught at 3am that morning. The structure is 17 years and if the replace ALL of the damaged panels our siding will be multiple colors and textures because of the poor craftsmanship that the company has. They are willing to replace the damaged panels but because the different colors and textures the quality of our home is not going to be the same as before they touched it. They also have a basemet window that they are on the 3rd attempt to even get it to our house properly as they did not measure properly, and then when that cam in it was not even the correct style. This is an on going battle that we should not have to compromise with the poor quality so they can save a buck. This is our home!

On 11/17 I ordered 12 windows from Window Works. My sister and I met with Mr.Ricardo Siota [protected] sales consultant for Window Works. The ordered included (2) Transom windows which were "SPECIAL ORDERS". The glass type is called" PARIS", which is a highly ornamental etched glass which I selected from the WINDOW WORKS catalog for the 2 transoms. The Salesman, Mr. Siota quoted an additional cost of more than $5000.00 dollars for the specially made. windows. Total charge was $17.410.00. I made a $3500.00 down payment reducing the charges to $13,910.00 and to pay for the 1st floor transom. On NOVEMBER 25,2020, a second WW representative came out to confirm the amount of windows ordered and make sure the measurements were correct. He confirmed the order of the PARIS GLASS for the transoms. I subsequently decided to change the 2nd floor transit ONLY to Clear glass. The changes were accepted and confirmed. I asked that the DIFFERENCE in cost for the PARIS GLASS be deducted from my bill. On 11/30 I called Window Works and was told by the concierge Samantha Steady that the PARIS GLASS was only for doors which I never ordered,the price for Paris Glass and Plain glass were the same and that I could not cancel the contract because cancellation period had expired. I made several follow-up calls requesting an itemized bill.On 11/30 I asked to speak with management and was transferred to ( Karen). She was aware of my concerns and said she would look into it and call back. She said that Mr.Siota was new and made a mistake with the order and that they never offer THE " PARIS GLASS" in transoms and couldn't meet my order.I explained that I consider the contract as VOID. Karen asked to allow her more time to check billing . On 12/1 Karen called back stating I was right about the difference in glass costs. 12/2 received no call back from WW to date. I am requesting reimbursement of $3500.00 secondary to WW misrepresentation. Bait and switch.