Kaplan University
Reviews and Complaints

Academy of Art University lost my high school and college transcripts for the second time. I made sure that my high school and college mailed them out. I even requested a new copy from my college and paid 5 bucks to have it mailed again today and I hope it won't go missing. How can a school lose something so important for a student it is so unprofessional and makes them look so disorganized. This is incredibly frustrating at this point I am starting to consider going to community college cause this is ridiculous.

This school is a rip off. you have to apply for fafsa, and take out to loans in order to cover classes. with all that done done i stilled owed money out of pocket. the school is so expensive that your finical aid and loans don't even cover you expenses. I talked to about 4 different people, and i haven't resolved any thing yet! I need to obtain my transcript to attend another college and, some colleges don't even except there school credits. what a bummer

I have been trying to contact the student representative for days, when I finally got hold of one, she told me that she would call me within 24 to 48 hrs. But she didn't. One week later, I called that department and talked to Debra bailey, she said the same thing and never called again. It has been 4 days, and I have been calling her everyday but she doesn't answer her phone and never returned my massage.

macguy83:

This is very interesting! I received many collection calls from an agency on behalf of Kaplan University when there was nothing owed. I'm still in school, student loans are supposedly paying for my classes and had auto pay to credit card for expenses not covered by loans.
Kaplan denied sending me to a collection agency, my student loan lender knew nothing about it. I still have not received a explanation as to why my private information was given to a collection agency that called several times a day and night, anywhere from 6 am to Midnight for several months. It took a report to the BBB in Ohio with the request for reimbursement of funds for 2 classes to get them off my back. I also filed a complaint with my State Attorney General. My frustration has gotten to the point where a class action lawsuit should be filed, and an independent audit of their accounting practices should be done by the U.S. Education Department.

Hey go to

Lets get together and fight this! !

KaplanUniversityrippedmeoff.webs.com

I just stated my first year at Kaplan univeristyOct 14, 2009.
I cannot get ahold of my Academic advisor when I need her; she doesn't return any of my call's within the 48 hour times period like she is suppose to or any of my e-mails.
She has contacted me twice to ask me, how thing's were going & if I had any questions.
(By the time she calls me back; I can't remeber what I was going to ask her in the first place).

My financial Aid officer hasn't contacted me back either in 3 weeks.
I asked for her to be removed from my case and they still have not removed her.
I need help and I cannot get any help.
I am angry that I'm being blowed-off after all the money they are getting each term.
We bring Kaplan in $3600.00 every 10 weeks and we can not talk to the people are are suppose to be assigned to our case?

The, I google Kaplan University complaints and I just about fell out of my chair.
This is what I am going through, right now!
I think I am leaving this school in June 2010 because they do not care about their students.

I am in the same position. I am a student at Kaplan who transferred in an Associate's degree from a local college. At the time of the transfer, I wasn't told that my last 3 semesters at Kaplan would not be covered by financial aid because I would only be able to take 1 class each semester, which is below half time and therefore I am not eligible for financial aid. On top of this Kaplan wants me to sign a promissory note that I will pay $1, 484 each month for the next 3 months. My God, I'm a student -- I don't have a tree in my backyard where I can pluck a few $100 bills and pay this amount.

Kaplan's academic advisors are inept, not qualified and now I'm expected to pay for something the academic advisor should have caught a long time ago. Actually I realized it about half way through my degree plan and I was told not to worry about it!

I want to contact an attorney -- who wants to help me file a class action suit against Kaplan?! Please contact me at the email address below!

C J
choff10031@hotmail.com

willyb1022@hotmail.com have similar situation. May hire attorney. [protected]

I enrolled in Kaplan in June 2009 and I have never received my money either. At this time I am owed 37 hundred dollars and everytime I call they are missing a document except they never call and request this document and all my documents are in place. I do not know what is going on but when I call the business office they never return the call. I think someone is defrauding the government of our money.

I was supposed to be a graduate of June 2015 from Kaplan College in Las Vegas. They told me two days before I was supposed to finished that I failed my internship and they will try and get me another internship within the next two weeks so I wouldn't have to re do the class portion. They signed me up to late because they dicked around on the paper work. Non the less I redid my internship at Silver Hills Hospital the weekend after the 4th of July. I finished my 90hrs fairly quickly. My site coordinator said I did fine I just need to study on my coding. Well I still had to redo the class part so I did. Finished in the begging of Sept. Now it is October and they called me saying I only had 15hrs. I'm like no, no, no I finished. They said they might of lost the paperwork. Called me again same thing. Few days later they call saying that I failed my interhsip at Silverhills like wtf. They couldn't tell me while I was in the class portion after I finished my internship in July? They had from mid July-Sept to tell me and they wait till October. Oh get this now they are saying I failed a coding class which I took way before I failed my internship the first time at Rawson Neal. So it took them 4 months to tell me I failed a completely different class. Also if you have reading disabilities don't expect the staff to give you any leway. They will seriously take the test right out of your hand or make you feel like poo if you didnt finish in timely fashion. "I don't see why you are even in this field" "You are smart just maybe not the right kind of smart for this course".DONT GO HERE

15000.00 for a Billing and Coding Degree! Yes the amount you see is correct, I bought a brand new car for cheaper.

Kaplan College in Dayton, Ohio is no better. They only care about money and not the students. When this college was Ohio Institute of Photography and Technology people wanted to go there and where happy. Students haven't applied to to Electrical program in months, and the students that are finishing the program can't stand to stay the whole class time. I can't wait to graduate and be done with this crappy school! I hope to God I can get a job with their name on my diploma. They are money hungry and I wish I would have done my homework on schools before I picked this one! I hope you [censor] at Kaplan read this and really take into consideration as to how your students really feel. I will NEVER recommend this school to anyone! NEVER!

I MUST AGREE KAPLAN IS AWFUL, NOT ORGINIZED && ITS NOT WORTH YOUR TIME... ITS ALL FALSE ADVERTISMENT ITS ALL A BUNCH OF B.S! I HAVE BEEN DEALING WITH SO MUCH CRAP FROM THEM ITS SHOCKING HOW GOOD OF A SCHOOL IT SEEMS TO BE, BUT ITS BETTER TO LOOK AROUND AND MAKE SURE THIS IS WHAT YOU WANT TO DEAL WITH NONSENSE... IF I COULD TAKE IT BACK I WOULD FORGET KAPLAN!

Kaplan is about revenue not education. Unfortunately students fall for the advertising on TV and don't ask around at previous or current students. Kaplan is owned by The Washington Post... a newspaper running a school... that says it all. They should not be in the education business!

Hi,
I feel the same way as you do. Please contact me. It is not too late to do something about this. If you are interested in handling this matter legally please contact me at Tuckersmommy2008@yahoo.com or call me personally so I can give you all the information needed! [protected] (Any time is great)

Jessica

Hello Mr. McDonald,
I am so sorry to bring this to you once again. However, I have been trying to resolve an issue that seems to have resurfaced since last year. I was notified on July 20, 2009 that I had missing documents with Financial Aid. I checked my documents on my homepage, and noticed it said "Default Clearance letter", it showed it requested on the 15th of July and due on the 15th of July, but that missing document had not shown on that page just days prior when I had checked, as I do at least a couple times a week. I did not understand what letter they were referring to, so I immediately began emailing in response to that notice that same night. The next day, the 21st, I received the next notice saying I would be blocked from classes if I did not provide "outstanding documents". I still had heard no response to my emails, so I called and was told what was needed, that I might have a defaulted loan out and need a letter from the lender, I replied that I did not know of a defaulted loan, so the gentleman transferred me to a manager in financial aid, she looked up my records and found that I had an outstanding defaulted loan from before I attended Kaplan. That clarified for me that it was the same loan that I had sent a defferment form in regarding, back in September of 2008, that I had chased around with my financial aid advisor, my academic advisor, and ended up getting your assistance on in March of 2009. (have continued attending classes since, and heard no more about that matter until now.) On the phone that representative assured me that she would pass the information to my financial aid advisor, Angela Cox, and she and her manager would correct the issue. I continue to get financial advisors calling my home and sending emails regarding the document and stating I am blocked from attending this coming term. Angela did what she usually does, is email me telling me that the registrar is responsible and I need to contact them. I called again yesterday, 7/23, spoke with another support representative, who again told me it was my financial advisor who was to help me with financial documents and she would get the information to a manager and get back to me by the end of the day. I heard nothing back.

Here is the deal. I sent a deferrment form by regular mail, emailed an attachment to my financial aid advisor, and faxed 3 times. I have called my advisor, emailed her, she passes me on to the registrar, I call them, they assure me they will look into it and will call back (but they don't). They also claim it is my financial aid advisor who is responsible. That form, or some proof that I am enrolled in classes at Kaplan, is needed by the lender in order to get them to release the default that I am in because they never received that form from Kaplan. I was not in default in 9/08 or in 3/08, because I did call the lender each time, who told me they would hold on for that form. I can do no more on my end. However, now I see I my whole Kaplan homepage has been disabled? That is new. So now I am completely banned from your school because of this? Please resolve this matter as I have been a top student at your school and done everthing I have been asked. This is my future that your school is affecting. Is this right?

Thank you for your time,
Gretchen Schultz

And I am constantly being passed around on the phone, when finally a representative would appear to be trying to help resolve my issue.

I NEED HELP! How can kaplan be doing this to so many people.?!?!?!

I have been going back and forth with kaplan for the past 7 months. I am about to start my 4th year in my BS. They are telling me that I have used all my FA ($50450 and mind you the limit is at $57500) and that I will have to pay about $14000 out of my pocket for the final year plus $7000 for my next 3 terms of classes. I have called them every week for the past few months, and I get different answers. No one knows what they are doing. When I started reading other peoples complaints, I noticed they said something about the school is suppose to send us money directly. I never received any money from Kaplan. I have a 3.74 and mainted it through my entire 3 years here and now I cant finish because I cant afford it. They told me the reason for my having to pay such a large amount is a tution increase that occurred in my 2nd year, where the credit changed from 336 to 371. I dont know what to do but someone said to contact the Ombudsman, I hope this is a good start.

I am looking for a attorney or attorneys to file a suit against Kaplan university. I am a service connect disabled veteran who got ripped of by Kaplan. They charged me with Plagiarism even though I proved there was no plagiarism to force me to retake classes. Additionally they dismissed me from the school do to a policy issue but then get a email from FedLoans saying Kaplan said I withdrew from the school? Alot of my Student loan money is missing, and financial aide money even though the VA paid all the tuition? I need an attoeny asap! I tried to send emails to finish my last 3 classes and get no response from no one even the dean. Please someone can help a disabled veteran to find an attorney? Email me at bennyhill38 at yahoo dot com.

I am being sexually harrassed by my admissions advisor Roger Krane at Kaplan University in Florida. I want to report him, how can I go about to doing that? He calls me everyday, while he is high on crack, and tries to talk to me into having sex with him. He speaks very vulgar things including beastiality. I feel violated and scared that he will ruin my education because he is an advisor for the school. I don't know what to do. Can someone help me?

hey lets get together and fight this!

kaplanuniversityrippedmeoff.webs.com

Kaplan university ripped me off SPREAD IT!

Many people don't know they can do something about this!

One writer suggested to attend ITT technical Institute. I suggest you guys stay away from that school as well. ITT Tech is just nationally accredited nor regionally accredited. Kaplan is regionally accredited. If universities will not take all of Kaplan's credits, guess what...they are not going to take ITT technical Institutes' credits at all. ITT Tech does not have university status.

I have been a student at Kaplan University since August of 2006. Every term I have had issues with the Fianacial Aid depart at Kaplan University, if it is not one thing it's another. I am my last few weeks in getting my Associates Degree in Applied Science and here comes Finacial aid blocking my student loans. Grant you I have no grants what so ever and was fortunate enough that my student loans coverd tuition. I have been dealing with them for the last 4 weeks, I have documented every call, every person I speak with, and I have even emailed & left messages for the VP of the Financial Aid department. I have Fianancial Aid officers call me an idiot and that I should not worry about the little things, just as long as I get to attend class. I have made up my mind that once I have completed my lat few classes I am transfering out, I cannot take the incompentance of the Fiancial Aid department.

I can honestly say that that is the only department I have issued with, and if they could get their act together I think the compalints will stop at least that is my opinion.

I have been going to this school for almost three years now and expected to graduate in 2010. I have nothing but issues with their Financial aid because they always seem to be confused of who I am or why I am calling. They also seem not to understand their own paperwork that states certain things on my account and then they say what do you mean it states that? They are also six to seven months behind from what the other departments are doing and you would expect them to be up to date with their stuff since they are a big school. They caused nothing but stress for me and my family and it seems they really don't care. When I ask for a manager there is never one available or is able to answer my problems. I just want to get an education and know my FAO (Financial Aid Officer) can do her job without me having to check up on her! WHY HASN'T THE STATE AND FEDERAL GOVERNMENT BEEN NOTIFIED OF THEIR INCONSTANCIES!

I know where you all are coming from. Kaplan is a scam. I graduated last September of 09 and June of 2010 they changed my info and say that I ow them over 700 dollars, and I have proven that this is no true I have a copy of all my federal and private loans and how much is cost me to go to the school, and there is a credit of over 3000 and hmm they say I ow them over 700 dollars. I have my BA from Kaplan and they could not even write my name on it correctly and I had to demand another one with my name spelt correctly. I found a number for the corporate head quarters and the number is a good one.. [protected] headquarters [protected] compliance department. I would call them and hound them like they hound you.. What is good for the goose is good for the danger. I have called them everyday for 3 days at least 3 times a day, and they are getting up set, and today I asked them how dose it feel when someone is bothering you and or hounding you for information. This is what your financial aid department has been doing to me, and there still not doing there job. I have given them till 3pm today to call me back and guarantee that I can have an official transcripts sent to my present college and my self as well. or I will again start calling them everyday at least 3 times a day until this is taken care off.

Remember never back down from them and let them know this from the start, be stern and blunt and not rude unless they are rude to you.. I am beyond being polite to them and I let them know this. They took my money and a lot more. I have been telling everyone that they should run from Kaplan and never believe anything that they say because there nothing but liars. I only had one person that assisted me and she was an academic advisor and she was great...

I am trying to find a way to sue this school as we speak, because they need to be brought down and so they can not lie, cheat or continue to steal from people who just wish to go back to college.

TJ Virginia

I just recently graduated from Kaplan University in May 2010, but I had no received my B.S. Degree from them. Their Financial Aid is a total disaster because they said that I needed to pay over $7565.47 to them, or they will turn me over to the collection agency. I had written a short letter saying that I have not had a job in two years, and I do not have an income. I have been receiving harassing calls by their Financial Aid Office in Fort Lauderdale, Florida from Marcia Powell. I believed that this university online is a joke because I should of received my Information Technology Degree in the mail by now. The reason why I called Kaplan University a joke is because there financial aid is stupidity. I want to get a master's degree, but I guess I have wait several years before getting one elsewhere besides Kaplan University.

I was told that they accredit both the grant + the student loans, and sometimes that is not enough. It sounds shady to me as well.

They do have a pretty horrible fin. aid dept. They did something similar to me though it isn't holding me up (crosses fingers). I am eligible for education benefits form the VA, they had me as student pay as well. All the while they were to be collecting my VA benefits.. Nice! I am going to be contacting the VA regarding this- this is federal funds they are tampering with- as well as the board of directors for Kaplan (with a cc of the letter to the VA of course). You just really have to watch the Financial Aid dept. Most of them have no clue what they are doing. If there is a problem with your bill, keep at it until you get answers. And most of all, don't be afraid to hold them accountable.

Please report your concerns to your congressional representative and state attorney general.

Let's do it. Everyone with a complaint should start by contacting their congressional representatives and State's Attorney General.

I guess the only thing I can add, is that I have had my moments but took the time needed to take care of number one ME...I got to the bottom of my issues and have had them straightened out. Remember we are dealing with people here who are probably underpaid, and are used to cruising through the day at their job and dealing with people that will just take their crap and move on. Well I am not one of those people I had a academic advisor that was not here for me, so i got rid of her and got a new one. I had issues with financial aid. Boot to the head, got a new one who contacts me. We will keep getting stepped on as long as they realize they can do that and get away with it. As long as you continue to be a lemming and follow the advice of someone else on here who cannot or will not do what it takes to take care of themselves that you will be treated the same way. I have no problem of both letting them know and then following through on the fact that I have nothing to do on such and such a day except crawl up their butt and stay there till we resolve MY issue. It is really that simple.

I agree..run from Kaplan they are HORRID. The only department that can seem to find your number and call you is Collections! My Advisor nor my Financial Aid person ever called me back. It was horrible. The WORST experience I have ever had in my life. I dropped my classes because of the death of one of our children and I was told "oh well..sorry to hear that but you still have to pay." WHAT? I never even went to one class, I asked to drop the class..I begged...begged them to call me back and they never did. Not until the collections started in. One called me today and actually used the F word with me. Yep..true. I asked him to stop calling (4th time I have) and to send me something in writing and he REFUSED! I will not pay a bill I don't have in writing. This school is INSANE. RUN Far and Wide from Kaplan, it is the worst excuse for a school I have ever seen.

I tried to take classes via the internet in June, 2007 and dropped out in July, 2007 due to their messed up system - would get the message "Assignments successfully submitted" but the get messages back from the "professors" stating that they never got them. The classes only lasted about 4 weeks. Since that time, my federal income tax refund has been taken from me - over $3, 000.00 due this school. I had sent several letters to the BBB in both CA & NY where the collection agency was, then later the attorney general's office in FL whom have said that they have received several complaints about his school and are "working on it" and "it could take several years". Hello, I've already dealt with this garbage for several years, time for the attorney general office to actually do something about it. We need to get a group together to really go after this school. Over $3, 000.00 taken from me without any proof of a grade or credit. WRONG!

Hi to all of you. I too am a victim of Kaplan University scam. I've been going to Kaplan for the past three years and attending classes in the Legal field to become an attorney, I had so much trouble in the beginning with Kaplan not getting my fianancial aid and loans taken care of that I was on the phone with them everyday for three months threatening them with the United States Attorney General's Office here in Michigan. They finally took care of the money situation, but have since decided that they want to place me in classes that I didn't want to take. I called them and left many messages for my academic advisor in regards to this situation. Her name is Kayla McClain and she's the one who has dropped the ball with cancelling my classes and then I find out that I want to transfer elsewhere to receive to my law degree, as Kaplan is not associated with the American Bar Association. I had to pay for my transcripts to be sent to two different colleges and now am locked out of my classes that ended on the 5th of October 2010 in which I needed to make up some work and had persmission form my professors to do so. Kaplan said that once I decide to transfer out of Kaplan I'm blocked from the website entry. How do you like that? If anyone else has had bad dealings with Kaplan in this regard please contact me via my e-mail adress: cookimomm2@comcast.net

thanks alot and good luck with you lawsuit as well.

I would like to join! I need to. They can't take $8000 from me + financial aid for 3 months of school!

I'd like to join!

Let me know if someone has one. I want to join as well. This is ridiculus.

Are you involved in any class-action regardign Kaplan? I am very interested in filing a suit against them along with joining a class action.

If your fiance can't read or write then she shouldn't even be in college...Hell, he/she should go back to the first grade. Drugs are expected everywhere so that is no surprise and I agree with the comment before...did you post about the institution that dispersed the GED or HS diploma cuz them dumba**es should be fired. R U kidding me...this is ridiculous. I think you are [censor]ed.

i go there and we are drug tested each quarter (in texas) they are very strict here

You're at Kaplan University, what is the complaint? Drugs are to be expected. ###, drugs are everywhere. You can't get away from it. And if he can read, write, or even count, the government should pay him for being mildly ###ed. A 4.0, that's ridiculous.

I hope you also took the time to post about the High School or GED program that graduated your fiancee or granted her a certificate of completion before teaching her to read and write. They gave her the tools to gain admission into college and bring down the level of education that the thugs and drug addicts are working so diligently to receive.

Who took her admissions assessment test for her? They are the real criminal.

With any luck, maybe your fiancee won't be doubling as your nurse in the near future.

I checked the California Board of Nursing RN exam results and the last year recorded, 75% of students at Kaplan Nursing passed the boards. This is a OK result I think since many other community colleges and universities scored the near the same or worse (although many scored much higher). I agree the college is most likely not as rigorous in education as "real" colleges as it is for profit. However as a RN myself who has taken the board exams I can assure you anyone who passes them has the appropriate knowledge to practice nursing. Any nurse can have bad character which is usually not tolerated in the work environment, even with the nursing shortage.

JD
Chico, California

There is a separate body of law that governs public and private universities where students received financial aids. Generally, if a student disenrolls or was disenrolled, the school loses the federal aids money. In reading this comment and other comments posted on this site, Kaplan may have engaged in some unscrupulous business practices. Most consumer law attorneys will take a look at the case, on a contingency basis, and investigate as to cause of action.

Kenneth
Chicago Lawyer

I AM SO HAPPY I SAW THESE COMMENTS. I WAS THINKING ABOUT ENROLLING WITH KAPLAN BUT, IF THEY'RE GOING TO RIP PEOPLE OFF I DONT WANT ANY PART OF IT.I SEE MOSTLY ITS ABOUT FINANCIAL AID PROBLEMS, SO AT LEAST THE ACADEMIA PART IS FINE. I THINK THAT THEY SHOULD TELL CURRENT & AS WELL AS PROSPECTIVE STUDENTS THE TUITION RATE. THIS ISNT FAIR TO ANYONE! PEOPLE HAVE RESPONSIBILITIES, PRIORITIES, & ETC. KAPLAN NEEDS TO LET EVERYONE KNOW UP FRONT WHAT THE BUSINESS IS.IM ALMOSTED FINISHED WITH MY A.S. IN PARALEGAL STUDIES I WANTED TO OBTAIN MY B.A. IN LEGAL STUDIES & THEN MAYBE ONE DAY I MIGHT WANT TO ATTEND AN ACCREDITATED LAW SCHOOL.BUT IM GLAD I DIDNT GET INTO ANY OF THIS FOOLISHNESS! THE SCHOOL I ATTEND ITS ONLY $78.50 PER CREDIT HOUR SO IF YOU LIVE IN THE BROWARD OR DADE COUNTY AREA I SUGGEST YOU GO TO MIAMI-DADE COLLEGE OR BROWARD COLLEGE THAT WAY YOU'LL GET MORE BANG FOR BUCK.AND NOT GET PLAYED FOR FINANCIAL RESOURCES. ITS A RECESSION THATS WHY WE'RE TRYING TO ENROLL IN COLLEGE/UNIVERSITY TO BETTER OURSELVES & MAKE MORE MONEY BUT, IF THINGS LIKE THESE ARE GOING TO BE GOING ON WHY GO? YOU DONT WNAT TO BE STUCK OWING OVER $45, 000 AFTER YOU THOUGHT YOU WERE GOING TO BE IN FINANCIAL FREEDOM. GIRL GOOD LUCK IN YOUR STUDIES I WISH YOU THE BEST! FROM MS.GUCCI

jeanette join the party it sucks really scamming us using the government as a coat.

im mary fleming i want my student loan from kaplan university they will not send me my student loan and i cannot get in touch with them on the phone i have been calling for 3 days to the financial office and no one will answer they put you on hold and want come back to talk to you.

they lie to you in oreintation about helping students
and tell they are so you can sign up with them then they blow you off
dont try to make a reasonable effort to help you find a part time job
and charge yo you a high monthly payment have some unqualifyed
teachers

Hi,
I feel the same way as you do. Please contact me. It is not too late to do something about this. If you are interested in handling this matter legally please contact me at Tuckersmommy2008@yahoo.com or call me personally so I can give you all the information needed! [protected] (Any time is great)

Jessica

Its called personal responsibility. Because you never bothered to look at your bill or didn't have enough common sense to know that your aid wasn't going to cover your bill is NOT the schools problem.
Grow up

Gz, I have went through the same as both of you! I have went there since 2006 and I have about 6 months left of bachelors and they did the same thing to me!

Patricia,

I don't know if you just described YOUR situation with Kaplan University, or MINE.

My story is absolutely identical to yours. I had no problems with Kaplan until April 2008. Well, no problems except having 4 financial aid advisors. Now, yesterday, I receive a call from Student Accounts telling me that I am "severely past due" - when Kaplan just sent me a check for $1200. I'm thinking... if I owe you [the school] money, why are you sending me a check... When I had received it, I called financial aid, and they said that "everything is fine, that is left over money from your loans to cash"..

Suddenly now, I owe $6000+. Out of pocket. WHY do they keep registering you and allowing you to take classes when you obviously owe them money?

Seems like shady business practices to me.

My email address is chatwitkat@aol.com. Please contact me. Maybe if all of us band together - maybe we can get a resolution, somehow, some way. This has to be illegal.

Dealing with the salesman who called me saying he was a Sr. Advisor was an experience in cheap pop psychology aimed at duping the consumer. I know I should have read the reviews first but was overwhelmed with Kaplan's fast and hard sell and the fact that I really wanted to go to school to finally get a degree after 22 years of academic inertia. When I told the advisor I wanted to cancel the agreement and wanted my $1000 back, he was rude. Hmmm... 3-5 wks for a refund. Scary, Scary! When I called in the early morning trying to cancel, they said I must speak to my advisor who only comes in during the late afternoon. In spite of me emailing him the evening before with a cancellation request when I had my epiphany to check the reviews before the 3 day cancellation window passed, the advisor called me today asking if I was ready to sign up for my classes. I told him I had called that very morning to have a guy named Tim Fritz get my cancellation going and that Tim said he would email him, (the advisor) and the advisor sounded surprised. HMMMM... I was then told I had to talk to Marvin the Associate Manager who needed to know why I wanted to cancel. Instead of Marvin taking it from there, he told me I would have to be transferred back to the advisor to finish the process. Marvin was mad when I asked him to repeat his title for me. The advisor was busy so Marvin said he would have to have the advisor call me back. Yep, you guessed it... no call back. I emailed the advisor and I got a short, abrupt, you no longer are my sales target attitude and was told it would take 3-5 weeks for a refund. Hmmm... bad business. I hope I get my $1000 back.

Kaplan University first contacted me on Feb 12, 2009 via my online inquiry. The admissions advisor was very personable and friendly. After spending an hour on the phone with them the stated that I needed to fill out enrollment forms and forward those along with my FASFA information. I did so on the 14th and a week went by with no reply from the advisor or any one at Kaplan. I called the advisor and was told my email was mistakenly directed to their spam folder. They apologized and gave me a $1000 voucher to go towards my final semister before graduation. Basically a coupon for $1000 off the cost of tuition.

I then had to take an Academic Readiness test online which consisted of 30 questions upon which you get 8 minutes to complete. They do not expect you to answer all questions in the alotted time as the questions get more difficult as you proceed through the test. I submitted the test and the following day received an email from the admissions advisor that I did FANTASTIC and to give them a call so that we could begin registering for classes.

When contacted the advisor asked me how many questions I answered. Now I'm thinking if they have the test there in front of them they should know how many questions I answered. I replied that I had no idea. They said I got 26 right. I know for a fact I did not get through to 26 questions. I may have gotten to 15 but not 26.

They immediately transferred me to a class advisor who was to register me for classes but was told they could not find the results of the test and that my assigned advisor would call me the next day at 1:00. By 2 o'clock a call was yet to be received. I contacted the advisor and got the impression that they had no idea they were to call me. They stalled a while and then it seemed as though they were distracted. I was then told they 'might have to go into a staff meeting. Oh yes, we have to go into a staff meeting. I call you back right after the meeting.'

These red flags along with all the report about Kaplan help me to make up my mind to un-enroll from Kaplan University before I was out thousands of dollars like I have read about on [redacted].com.

Thank you everyone who has been kind enough to share your Kaplan misfortunes with the rest of us. I'm sorry for your struggles but will pray that the Kaplan reaps what they sow!

hey lets get together and fight this!

kaplanuniversityrippedmeoff.webs.com

Kaplan university ripped me off SPREAD IT!

Many people don't know they can do something about this!

I agree with you 100%. I just started Oct 14, 2009 and June 2010 will be my last class in this school.

Did you finally get your money?

If you check with the Department of education that is FAFSA rules for dependent students not the schools.

www.chea.org shows the level of accred. and the validity of a degree.

FYI

I am attending Kaplan now.
And I disagree with this blogger. I switched from U of Phoenix, because the first term my grades were driven by the "CLASS " project where 3 out of 19 people actually did the work.
And the U of Phoenix instructor had no clue about subject matter which he stated that at the beginning of the class.

When I asked for information from Kaplan, I got a quick response. The advisor interviewed me and told me about my options. They were friendly and explained everything. Then they transferred my call to a Financial officer who helped me get through that mess.

My class advisor has helped me on a number of occasions. It is always my choice, and my plan.

My instructors have all worked in the fields they are teaching in.
I feel that Kaplan is a much better learning environment and gives a better value.

Rosemary J

After enrolling in Kaplan for my BA in paralegal, I decided to look for them on the web to see if I could find out more about them and I found a lot of bad press. I then called my admissions rep Greg Rounds to voice my concern. He asked where I got my information from and I told him complaintsboard. He then went on to tell me how the people posting to complaintsboard where people who didn't do what they were supposed to do and that they were the ones at fault for their problems at Kaplan. It was as if he was reading from a script. I then said ok and told him that I would investigate the matter further. I found many more sites with the same 'shady' stories about Kaplan.

I then called back and spoke with Greg Rounds and explained to him that I had found many sites and law suits that involved Kaplan. I then asked him to unenroll me. He asked if I would send him an email stating that I no longer wished to be enrolled in Kaplan and he would take care of the rest. That was on Feb. 5, 2009. I thought it was over and I had gotten away from Kaplan with only losing the application fee of $45.00. Last week I received an email from a Lauren Eldridge about my classes. I forwarded the email that I sent to Greg Rounds about un-enrolling and asked that I be contacted if this had not been done.

Yesterday I received an email telling me that my books were being shipped UPS. I then called and Greg Rounds and Lauren Eldridge were not taking calls. I was able to talk to a girl in financial aid. She said that she would make a note on my financial aid that I was not going to be attending and for me to just refuse the books. That would be fine except I am not home during the day because thats when I work and I live in a resort community and all UPS/FED-EX packages requiring signatures are taken to the hotel where they are signed for out of courtesy and packages can be picked up from there. I tried explaining this to the girl, but she acted like I was lying. Any ways I then emailed Greg Rounds and Lauren Eldridge trying to find out why I was being sent books. The only one who replied to my email was Lauren Eldridge and the email she sent back was a joke. It said: 'I assume you are still not planning on attending. Please reject this package when it arrives.Thanks'.

Ok, which part of I want to be un-enrolled wasn't clear. I am beginning to feel as if I signed a contract with the devil. These people are a joke and so is the school. I went to the hotel this morning and asked for them to reject any packages that come for me. I can only hope that my Kaplan experience will be over soon, but I have a feeling there will be more problems.

I would like to thank all of you that took the time to write about your own experience with Kaplan. This kept me from making the same mistake.

haha.. Rosemary J.. ive never had a good experience with Kaplan, IVE NEVER LEARNED ANYTHING and when i had questions THEY NEVER HELPED! i don't know whose treating you nice at kaplan. but he person who was over me I NEVER HEARD FROM HER AGAIN..

i couldn't even CONTACT HER and when i did she NEVER ANSWERED THE PHONE..

so i called the school telling them to unroll me also and they told me to do something about my financial aid or something so i did.. later on they still told me they didn't received it im like i just did it days ago later on i get a 2, 000 bill.. they sent half to a lone an the other half they kelp so now they telling me i owe them 500 dollars and i owe the bank 2thousand..

they threaten me saying if i don't pay it then its going on my credit in 30days.. i didn't believe them and didn't care because i didn't have a job at the time they were just trying to get money/

i got a credit check every year and they are NOT on there.. im not paying them squat lol its been 3yrs and still they are calling on the low low acting like someone so i can answer there phone call. they might as well give up. I am now attending a REAL university that is in my city so yeah people should leave Kaplan, Phoenix, etc all those kind of schools alone there not good.. go to your own college in your state they even probably provide online school for you and my school does.

yeah i would love too know also!

Rosemary, you are just dumb. All you have to do is type in Kaplan University complaints and you get a buttload of information about complaints!

Henry, This did not happen to me! The $45.00 I spent went toward my first tuition. I hate to say this but most of what I am reading here is pretty lame.
Kaplan is a good place, even my books were included in the tuition, and it was not as expensive as where I went before.

So far, I am doing well with my classes and am able to get the help I need. My questions have been answered everytime that I have called my advisor.
They are friendly and get the answers I ask for.
THERE was NO application Fee! What are you talking about?/

And by the way, I have googled Kaplan, and haven't found any "shady" stories anywhere.

Hate that place I got ripped off too. I was wondering where you found the info on the lawsuits i'd like to find out if I can join in on one if you could email me where to look i'd appreciate it... Lizm877@yahoo.com Thanks

Well I enrolled in Kaplan College I agree they have to worst customer serivce to business office would i guess handles the accounts tried to charges me the loan money that I sent back to Bank Of America. But they Financial Aid should be the one dealing with my money. They have an bad billing system.