Kaplan University
Reviews and Complaints

i have been with Kaplan for 3 years because i change my major. i was told by the faculty at kaplan that my funds will run out at the end of my term. Now they are claiming that i owe the $253, because my funds will cover this balance. My financial aid is being jerked around due to some documents that i need to feel out and fax back to them. I did that and then they claim that they are the wrong forms, so now i have to refax to them more forms. in the mean time my aid is not being delivered to my account until this is completed. At $371 per credit they are making too much money off of me and my aid and student loans. i will not be getting my bachelors degree with them. I will have to drop out and continue else where. i think that kaplan is a scam and needs to be dealt with and we all need to get our money back from them. I am in debt $60, 000 in student loans and i have nothing to show for it. I asked kaplan if i could get some type of certificate and they say "no". so now i am in debt and nothing to show for it, i could have bought a house and a car.

Kaplan which has many, complaints listed already, has qustionable financial aid policies. Stipends are promised to be dispersed on a certain date and fail to be. They hold back stipends for weeks past the date that they list on the student's account. There needs to be some kind of class action put on them for their handling of student finances.

I have paid off a balance with Kaplan and all of a sudden, I am being harassed for more money and threat of collection agencies. I have proof that Ihave a ZERO balance... however Kaplan is deaf and they cannot explain what the additional charges are for. How can I stop this corrupt university from ruining my credit.

Beware Students----I was just informed that i have to start taking 3 classes at kaplan because i dont have enough hours in at kaplan and that I have to pay an extra $800. I am homeless and working in new york and am having a hard time in keeping up with the extra scams kaplan is putting on me.. It is worth finding a new and non corrupt university to attend

I made a depoist for school and changed mind because i did not want 2 student loans hang over my head. I found another school where I would not have to come out of my pocket. I explain this to the advisor and he waited 2 weeks to withdraw me for classes now i am unable to receive my depoist back corporation will not approve my money to return to me. It has been 30 days since I was withdrawn from school

I went to Kaplan planning completeing the MA program & thinking it was a great school with very nice staff..Shew I was wrong...I went in there on 11.13.09 and was cornered and insulted by the Admissions director, and a few others that I cant really remember what they were. They talked to me like I was being questioned by police. I felt so disrespected. This honestly is the worst school anyone could ever go to.

I have been requesting for about a 1/2 year for a statement of all bills and the amount that has been paid. They ignore me like I don't even exist.

Kaplan ripped me off too! After collecting almost $30k in financial aid, even though the total for all courses I've taken there only adds up to just over $27k, they claimed that I owe them over $4k and refuse to release my transcript, so now I 'm starting fresh at SNHU, and going to be stuck paying twice as much (or more) than I would have if I had enrolled at SNHU to begin with. Don't waste your time and money at Kaplan! L.A.

Here's the real truth about Kaplan, a private college that is only interested in collect 30, 000 from you. Don't go to this school if you want to be ripped off by financial aid, and other big wigs within the school. For those of you who didn't know it Kaplan is not an accredited school, in fact your 'degree' from them would be totally useless, in fact if you were to look closely when walking by there 'extership' room there is a sign that post the stats of there placement rate, in the last year it was at 50% which to me is a very low placement rate for a school that promises you the world and doesn't deliver... imagine if they were to try and place you in a job after you complete your degree? What is the likelihood that they would get the job done? Look at the facts. Also be warned of financial aid and student services, they will do everything possible to withhold you financial aid that comes from the government, IT IS YOUR MONEY! Kaplan seems to think that just because your attendance is not good enough that they can keep your money, a fact they do not tell you when you first enroll... Oh and if you are to post on this site and their so called 'marketing' people see and attend the school you can expect to be called into the campus president's office and told to your face 'I wish you would leave' don't be surprised.

Kaplan may claim that their a business college however they have no sense of the word and probably never will, DON'T BE FOOLED.

Kaplan University is a huge rip off. It is not a good school once they are claiming you owe money that you really don't and they charge you money and higher rates that you don't even know about. I do not like these type of people. They charged me over 9k in 2007 for online classes. They changed the rate in the middle of the year that I didn't even know about, and when my term was almost over, they call me to tell me I still over them over 1, 000 dollars that I didn't know anything about. I asked my financial aid adviser about, and he said it was a mistake. The financial aid adviser never answered the phone, they changed my counselor about 2 to 3 times, and they never called when they were suppose to. I never heard from the first one and the second one called only one time. That's why they've lost their contract to Citi Bank. They no longer deal with Kaplan because they can never contact them and they too probably got tired of the lies and the rip offs. They are holding my transcripts hostage and I really need them to continue my education somewhere else. I've reported them to the better business bureau, but I have another place over their heads where I'm going next! If anyone can give me some info, please let me know. And I hope whoever is fighting them, I pray you succeed, because people like them have to be stopped. That's why our great country that is no longer great is in ruins as we speak because of greedy incompetents like those people who call themselves a place for higher learning!

I have to same problem with Kaplan. I think we should sue them

This was very helpful. I have graduated and they are trying to get me to pay back money. I did not even know until I saw a collection on my credit report for Kaplan. They stated that they returned money from my Pell Grant. I received a check at the end of my last term and they want that money back stating it was to be applied to my tuition

Hi, I just had a really bad experience with FA myself. I contacted OMBUDSMAN with the Department of Education. I had Kaplan investigated and they found that Kaplan was at fault for something and they had to refund money back to my loan places and write off money they were trying to get me to pay them of over 8000.00 dollars. Start there and make sure you check were your money is going and how much tutition is.
Tina

It is true that Kaplan gives MUCH higher grades (GPA) to students compare to any traditional or REAL universities. I have completed my B.S in nutrition science with 3.91, which no way i could be able to get this in other traditional universities like California state university. Currently, for me that degree paper is a piece of trash, which i cant use it in any way. As far as education level goes, Kaplan university is no way even near to graduate level. Their classes are not transferable to other REAL accredited colleges or universities where you can actually apply for a nutrition license in future. Their fees are also very high for the level of education they provide. It clearly shows a sign of business where profit is their main concern, not education. True education is only achieved through traditional way (face to face) and through non-profit colleges or universities. Best of luck for all of those who seek for real degrees.

Proof read your own work before you decide to bash your "Friend." I say "Friend" because you also bash her like she's mentally ill or something. I have an associates degree in Web Development that I earned at Kaplan. Less than a month later I got a job for a web design firm in Chicago. The company I work for is PAYING for me to return to Kaplan and earn a bachelors degree. Sounds like you and/or your friend are just bitter because you got kicked out for poor grades!

I agree with Kaplan grad... how did your friend even get A's if you were checking her papers?

I would like to see you pass Kaplan with the grammar mistakes you made here.

Tammy, i am sorry to hear that you and so many have had issues with Kaplan, I am finishing my first year ans have been pleased with the service I have gotten. Yes there have been some issues but I stayed on top of them; if no answer was recieved in the time I allowed. I checked out local colleges in my area, such as NC State, Campbell, Duke Univ. and Chapel Hill. They all run about the same in fee's. The one plus that Kapalan has is that they offer better programs, by skipping a lot of history and courses that are not needed. An online program was not 100% obtainable at any of these universities. As, I accepted the offer of Kaplan to go to school, I had a gentleman standing in front of me that works in admissions to one of these colleges and stated that Kaplan is in the top 5 in the nation and that if I was accepted that I would be better off taking their offer thna attending day and evening classes at there university; this sealed the envelope for me. I must say that I have been well pleased with Kaplan. Now, on the other hand, I will probably carry some of the loans to my grave.

Elizabeth in North Carolina

Actually, there is a Tammie Johnson who is (or at least was) an employee of Kaplan, essentially in HR. Is there any chance this is the same person? That would be a great irony.

Jason needs to learn how to spell "realise"! dumb ###

I agree with Tammy, Kaplan as a whole is a cluster ###. Whoever comments about her being in the wrong is just hired by Kaplan to agree with them not the students whom are paying for their inflated salaries. I have been called a liar, by the Professors. Whenever I tried for a whole week in a unit to complete a teleconference worksheet, she said, "the conference worksheet was open to all students, the other students had no trouble completing it, therefore you should have had no problems" .

I applied for Pell Grants and Student Loans: The Pell Grant went through, but the FAFSA didn't they kept telling me I was missing Documents, whenever I would call my FA, she never answered calls or emails sent. Week after Week, I went through this. Whenever going onto my account and calling the Loan Company they both said I wasn't missing anything. Everything was determined by Kaplan.

During Unit 3 mishaps on grades and entering worksheet requirements, I quitt. My grades were very low by this time, due to the Professors imcompetence. The Professors and Instructors have complete control over all of the worksheets, conferences, discussions, etc. Believe me they certainly are getting inflated salaries also.

I have no faith in Kaplan, therefore I am so happy about terminating my college experience with them.
I think it is rediculous that Kaplan now has a commercial now stating how they are accredited, and you do not have to stand in line, or work your schedule around a campus schedule. Bull Crap, the Prof. and Instr. tell you when you can piss, ###, anything.

I do not agree with anyone who takes the money and runs. They can kiss my ###.

it seems like you are just a pissed off person.. oh, did i spell that right?
i think you are stupid for calling someone stupid.
if you are not happy with your life, that is not someone else's fault but yours.
BTW, how many languages do you speak? you must be super articulate.
English is my 3rd language.
get a life!

Hi Patricia
Odd, I am experiencing the very same thing as I am three weeks away from graduation. I was never informed of any balance owed Kaplan as I have worked toward my degree either. It was not until I began discussing the possibility of continuing on in my educational pursuits that I was informed of a $4337.00 balance they claim that I owe them!

I have been passed along to several people in the Financial Aid office and in the Office of Returning Students. Each person I speak to gives a different account of what has happened, and gives a different account balance they allege I owe them.

In reading this board today, I have wished that I found it sooner. I may have reconsidered my educational pursuits to another institution completely. I have read countless stories similar to my own on this board. I am appalled that Kaplan continues to conduct this sort of scam over and over, as witnessed on this board.

I have started to do a little research on Kaplan as I've read there are many pending civil suits filed against them. I have been looking for information with regard to those suits as I'd like to be informed of how many people they have actually done this to.

I hope that your situation works out for the best for you as I know you've worked as hard as I have to achieve your goal. I am a single mother with two jobs and still found the time to pursue my education. I have worked very hard, and my children have sacrificed time with me, to get to this? A debt they say that I owe but know nothing about?

If you want my advice, a copy of everything you send to Kaplan should be sent to the US Dept. of Education.

I have had the same problem, the only problem is that no one will contact you. Here is a letter I sent however, no one will respond.

Patricia M. Wilhite
17826 Rabbit Farm Rd
Spring Hill, FL 34610
[protected]
saddleup126@att.net

February 7, 2009

Kaplan University
c/o The Dean
888 7th Ave
New York, NY 10106

To Whom It May Concern:

I am writing this letter as a complaint of how unprofessionally I feel the financial aid office and the advisors are at your University.

I enrolled in you University in the summer of 2006. I chose the School of Criminal Justice. The admissions department sold your school as being top rate. As I pursued my education in this field I found that there was never an adviser available to help. My adviser changed several times so I never knew who I was to talk to.

Each class that I took was scheduled and books were sent. I was under the impression that my pell grant and student loans covered my courses. I was NEVER informed that it was not.

Kaplan kept enrolling me into each class of my course study however, in the summer of 2008, while I was at the end of my classes (Crisis Intervention and Juvenile Justice) I was blocked from finishing the finals without any notice of what was taking place. I contacted the school immediately and spoke with Brian in the adviser area. He told me I needed to speak with a Ms. Shepherd in financial aid. After leaving many messages and not getting any response I contacted Brian again. He sent emails and tried on several different occasions to contact Ms. Shepherd in financial aid, he never received a response either. As a result I received a low and failing grade in each of those classes, and was not able to continue my education. This is all within months of receiving my degree. If you look at my grades you will see that I am an “A” and “B” student not a “D” and “F”.

After persistent tries I finally was able to talk to someone to find out what was going on. I was horrified to find out that I was cut from classes because of an $8, 904.00, tuition bill. I was never informed that my pell grant and student loans were not covering my classes. Due to the lack of professionalism with the financial aid and advisers, I have lost my chance at a higher education. There is no way that I can possibly pay that kind of money.

Thanks to Kaplan University, I will not be able to finish my long desired dream of having a higher education. I believe your school sets people up to take their money and puts them in financial and educational ruins. Your school has since turned this amount over to a collection company and is withholding my transcripts.

I will follow through to inform others who may be considering Kaplan as an educational facility of what they may be in for.

I was never given the chance to say I cannot afford this, or I cannot enroll in anymore classes until I find the means to pay for it. Your school took it upon themselves to keep enrolling me until the $$$$ was so high it became impossible to pay.

I would also like to have the last two classes that I took removed from the amount and the grades, since I was not given the chance to complete the classes because I was locked out.

I look forward to your response in this matter.

Sincerely,

Patricia M. Wilhite

Cc: Kaplan Headquarters

EVA,

My daughter is encountering billing problems with Kaplan but how can we contact you? How can you help us? She was kicked off the online Kaplan campus (was not able to log in) because of her account. Kaplan system indicates that her account is in arrears which is completely untrue. She has a payment arrangement set up and the school has been debiting her bank account.

Kaplan University online school have an really irresponsible staff when it comes to help students. I drop off school 2 month ago, they didn't told me about they were missing some files in their system. so, they weren't taking money out of my loan when i call my lender call me saying that my loan still open and there's no activity on the account. i call school and after i talk to them they said what kind of paper i was missing. Same day i fax the paper A COLLECTION COMPANY call me saying that Kaplan University hired them to get the money i own. i been calling since then and i haven't get hold of my fanacial officer i call a lawyer to see what happen?!

Kaplan recently had a lay-off, which they failed to report to the state of Florida. I wonder if it had to do with the pregnant women they laid-off in June 2012. In the Orlando site, it was told to us that it was because of their performance but most of the pregnant women that were laid off made expectations and never received verbal or written communication about any "bad performance." Most were four months or more into their pregnancy. One women was just a week away from having the baby. The person that made that decision in upper management will certainly have legal woes to face, I hope!

this one is just funny...

I couldn't tell if there was a complaint or sexual frustration that you didn't get any parking lot loving for yourself.

I am moved to transfer to a different school. Can i get the name of the organization where no one has affairs at work? This is important to me because I know that never happens at work anywhere else in Corporate America.

It is unfortunate that I have to agree with the writers comment; but it's true. I'm not a disgruntled ex-employee; but a fearful one who still works there and fears for my job daily. In my entire career, this is by far the worst employer that I've every worked for; but with our economy being as such, what am I to do?

This corporation has absolutely no loyalty to their employees; we're treated like slaves. There’s no such thing as equal employment, there's a lot of discrimination, if you look the wrong way you’re fired; and open door policy doesn’t exist, because no one wants to talk to you. Their goal is to fire the employees for stuff that is so frivolous but will disable the employee from drawing unemployment. If you're able to earn a pay increase, soon after obtaining it; you will loose it or be fired; because it’s too much overhead.

Per the Department of Education, we're not supposed to sell education, but Kaplan will fire you if you don't. Only those who are lucky to get an enrollment after they have changed the lead policy over and over again with the intent of totally interfering with your compensation plan, are fortunate to obtain the tools needed to do the job, like viable leads. God help you if you have a bad week, because you're setup for failure; forced to work harassed leads until someone enrolls, or threatens your job for harassment and you’re put on paper work by the end of the week; which enters you into the never ending revolving door.

My point, you have a lot of stressed out admissions employees who are pushed beyond their limits, not knowing when they will be walked out; forced to enroll all kinds of students just to stay a float. Now your prospective students are tested before entering and should they flunk the entrance assessment and can't enroll, the advisor is still held to a sells matrix that goes against the advisor, who constantly fears the lost of their job; while doing the job of other departments. Please don’t let your prospective student have a financial aid or academic question; they will get lost in the shuffle and the question will never get answered; as they are always referred back to the admissions advisors, who will loose their jobs for answering the questions.

There are so many advisors out on personal FMLA; you would think that the people who process short term disability would have received a red flag by now. No one should have to work in an environment that is hostile and intimidating. Micro management is one thing, but Kaplan has far exceeded that area; and is simply bullying their advisors.

This is an American version of a Sweat Shop and needs to be investigated.

They are an illegal operation and should be closed downwith every student refunded his/her money. ASAP.

its been 31 days since i started with kaplan and i have spoken with the financial aid office many times and my stipend amount changes every time. This school needs stopped. All my financial aid has been accepted but i still have no stipend scheduled when i told i would be getting in within 14 days. 31 days and still no stipend. They took my money and kept it and now i am stuck with them, i wish i could drop out so bad

I have been in school with Kaplan for about 5 years now. I am working on my MBA. At first my stipends came a few days after the disbursement. It is just getting longer and longer now. First the projected date of disbursement is usually moved out a few weeks. For instance my August was scheduled for 8/20. It was move to 8/27. It was paid 8/27. Now the waiting begins. When calling in the past I got the standard wait 7 days. Now it has changed to wait 14 days. The financial aid department is rude and not really willing to assist you with the matter. I agree with everyone that they are holding the money gaining interest to our expense. It is an unfair practice and wrong. I would love to join a lawsuit against them. I did not know all the negatives prior to becoming a Kaplan student but I am very close to finishing my degree and have to stick it out. So to answer your question no I have not gotten my August disbursement and no I have not called yet because I know they will just give me the standard wait 7 or 14 or 28 days or whatever they have in place now to wait. It really is aggravating especially when you need the money to pay your bills.
Carsondra Deanea Grimes
Kaplan Student
FUTURE MSM

Has anyone had any problems this year with financial aide? I haven't, but I haven't gotten a check yet. How long does it take to get a check? I owe some money by september 9th and I don't have any money. I hope I get it by then :-(

I agree 100% I have never heard one good report about this school and it's financial department, all they care about is getting the student to attend even one day past the probationary period
and boom they have every dime of your money. Under an electronic signature at that; which is authorized one time and they use that one time for agreements you never see or know about. Major issue with disclosure

Well, I enrolled in Kaplan for the May 15 term of this year(2013). I called financial aid after the "free period" was over to see if I had been packaged yet. Of course, I had not. Two more weeks is their favorite statement. After calling every day at one point to see what the problem was with financial aid, I was told I could not get packaged because the DOE was reporting delinquent on student loans. To rectify this, I was told to call the DOE and resolve the delinquency, and then obtain a "default clearance letter". I immediately called the DOE. They do not service my loans anymore, and have no information. NELNET does. I called NELNET. Resolved the delinquency. I asked for the default clearance letter and was told they do not have such a thing. I went online to NELNET'S self service portal, and printed a current status letter, which showed ALL loans as current. I downloaded the form and uploaded it to my student portal, courtesy copied my advisor, and saved a copy to my computer. I called Kaplan back the same day, told them what I did, and what I uploaded. This college is a fine example of the right hand not knowing what the left is doing. I was told it would take TWO WEEKS for the verifications department to verify and then my aid could be packaged. Called back in two weeks. I was told it would be ANOTHER TWO WEEKS, as the verifications team was behind. During my wait, I received an email from a fictitous individual stating I needed to obtain a default clearance letter, or else I would owe Kaplan an insane amount of money.
I replied to the email, and attached the letter I got from NELNET, and explained that the DOE doesn't service my loans anymore and has no information. She did not seem to get this. When I called to speak with her, she was "out of the office" the first time, and "not present on the inner office messaging system" the 2nd time. I received a reply from the fictitous individual, again reiterating that I needed to call the DOE and get the DCL, and nothing else would suffice.
I called the FA office again. Spoke with verifications. They said what I sent should suffice, but the fictitous individual had placed several holds on my account so they cant verify or package it until those holds are removed. I sent a not so nice email to the fictitous individual and requested the holds be removed, advised the DOE cannot provide me any such letter because they dont have my loan records anymore, attached what I got from NELNET, and told her that the FA office said it should suffice.
Called again to the FA office. The lady I spoke with looked me up in the National STudent loan database and verified that I was clear. Captured a screen shot, and copied what I had uploaded weeks before, and sent it all to verifications, after SHE removed the holds placed by the mystery person.
TWO WEEKS later, I receive an award letter. I called to ask when I could anticipate a stipend check. They told me TWO WEEKS. I called again because nothing was happening, TWO MORE WEEKS. I received recently a disclosure statement regarding my loans. I assumed they had disbursed based on that. Called FA office. Loans were requested, and scheduled to disburse on 7/2/13. Called 7/3 asked why they hadnt. I was told that I did not have a promissory note on file, and it would be TWO MORE WEEKS. I told them to check it again, because my PMN was completed and approved on 4/22/13, three weeks before school even started. Called again on 7.12. Student account website showed pending disbursement since 7/2. Was advised TWO MORE WEEKS from 7/2 until 7/16 per the DOE website. I was accused of calling them liars. Well, if it talks like a duck, walks like a duck, its a duck, unless you're OBAMA, then its not a spending problem.
Loans and grant posted 7/16. This marks the FIRST TIME EVER, something happened the way KAPLAN SAID IT WOULD. Asked about a stipend check. They checked my Credit Balance Agreement Form, and noted that it said I wanted it, which is true. I was told two weeks from date of disbursement, which was 7.16.13. Note thats calendar days not business days. They said they typically mail checks during the first week, and I will know its been sent when there is a dollar figure in the category "refund to student". So far there is nothing, but we will see. I am not getting my hopes up. TWO WEEKS is their favorite statement.

I just enrolled there 3 days ago should I be worry about my refund check

So far i haven't had any issues with kaplan. My first advisor Kafka was very helpful with registering with kaplan. Even when they gave me a new advisor i still can call kafka and get the help I need. My other advisor has called and sent me emails checking in on me. My FAFSA and student loans just posted today they say that at max it'll take 10days before my stipened check is mailed to me from Georgia. So I am patiently waiting. Hopefully it will be here before the holiday week but we will see.

I feel like this if kaplan is such a bad school then why not sue ? you should of did your research first before wasting your time and energy im not saying this havent happen to anyone is true but instead of pounding your keys about how this school sucks go to the state sue them whatever you have to do to make this right because obviously kaplan still have student enrolled still making there money so i just recently been in kaplan for a month i havent recieved any problem such far but all im saying do your research first about a school becaused you might not approved how their system work get it together people like seriously it a way to resolve a issue.

I feel like this saying negative comments about the school is not going to resolved anyone issue in thats the case if you say it such a bad school you could have did your research before attending that would of saved you enough time and effort instead of pounding the keyboard on how bad this school is really is i mean idk much about kaplan because i just recently started but they have been cool with me so far but my advice if kaplan such a fraud school then sue them thats how i feel about it

Kaplan University's Financial Aid department is the PITS! They owe me money and they are BSing me about getting me my MONEY BACK! Everytime I call they have the same excuse - everyday I call the person is putting the ticket in. EVERYDAY yall putting the same damn ticket in? When I owed them money- these people called my phone every single day - now they owe me money and they just keep putting a ticket in... Ridiculous.

I ended up here after learning Kaplan closed its Bakersfield location. For the computer tech, all of the instructors had college degrees and worked in the IT field for several years. Personally I had MCSE, GSEC, Linux+, and a Bachelors degree with college courses as programming, network management, data bases, systems etc., along with working in the field since 1996 and six years with a very well known company in technology. I was due to leave Bakersfield area after being there for a few months to spend time with family but ended up staying much longer due to the program and my enjoyment of teaching there. The one thing that the students really needed was the intern opportunities that for some reason Kaplan was unwilling to commit to even though employers in the area were eager. Eventually I over stayed and had to leave Bakersfield. For students you need to invest in yourself with time. The other things I noticed is that many students were not willing to venture out of Bakersfield which is understandable. I personally gave it my best and my all to the students and I know there were some really dedicated instructors in the CJ and Medical areas with law enforcement persons part of the program. So its upsetting to see the dissatisfaction and complaints. I don't know seems like the vocational schools have been having a hard time and too much for me to get into. I think a California educational system for the community level could really benefit the area. But there are students that I know of who did land IT jobs or got promoted. I personally would hire someone that graduated from the program and held an A+ or Network + etc. The investment in yourself doesn't end there. Since then I finished my Masters degree and am ready to continue my education again. Anyways its upsetting and I really care about the students and still think of them. I'm not on line anymore so kind of hard to keep track of people. Too paranoid on Facebook and I only liked Fb because of Farmville. Don't give up on yourself and keep improving. Mr. T. (didn't come here to vote btw)

I never found a job in my field. I went to Kaplan college here in Bakersfield CA. I was promised a job, better life, ect, but no nothing ever happened.. Now that Kaplan college is changing names I don't even know if my Kaplan diploma is valid? So not only do I owe a lot in financial aid but still no medical job. All promise's broken and my happy ending smashed like glass...

My lawyer and I are starting a class action suit and we are trying to get in touch with all of the students who are in debt to help them get out of debt and shed the light on kaplan and there all profit ways if you could send a summary of your experience to pierrerhodan@gmail.com along with your number so i can forward it to my lawyer to contact you to join the class action suit .

I'm supposed to start at Kaplan in Bakersfield Ca on March 26th of this year. And now with what I've read I'm scared to even go to that school. What school is best for me to go to for Criminal Justice? San Jouquin or what?

I am a medical office student at Kaplan and boy let me tell you how big of a joke it is at this place. You have one teacher who cares and the rest are just in it for a pay check. The education department runs around like chickens with their heads cut off, not knowing jack squat about anything, They can't give you honest straight answers, its always email me that question and I will get back to you. They also have THE highest turn around rate with instructors. In the 9 months that I have been here there has been 4 new teachers 1 of them quit already. Like a total waste of money. If I could do something to get my time and money back I sure the heck would and just go get my certification for billing and coding. Much less money and sure as he** a lot less BS that's for sure.

I don't care what the catalog said about job placement, they do not help you with anything they just make you get into this loans and you can not get any job placement, in the other hand they lie to you about the credits can be transfer to other universities and is a lie I'm currently in another university taking my RN program and i had to start all over again, and thanks to Kaplan college I'm stuck with a huge loan that I have to pay back. IF ANYBODY KNOWS ABOUT A LAWYER THAT IS TAKING CARE OF THIS SITUATION PLEASE LET ME KNOW .. THANK YOU..

NANCYSRV@ATT.NET

@ MaDaCr: Kaplan College never promises "Job Placement." What the catalog clearly state is "Job Placement ASSISTANCE" from Career Services. The School catalog also clearly states on page 19, that "It should be understood that career services offered by the Institution are not an obligation or GUARANTEE OF EMPLOYMENT." (emphasis mine). I doubt if there's a school out there that will GUARANTEE an employment to graduates. How many graduates from State Colleges and Universities and private institutions do you think have been "guaranteed" a job? How manyof these graduates do you think are still cranking up resumes right now? Kaplan College is no different. be realiastic. If you go to a schooling of any kind, you can be sure you will have a student loan of some sort...unless you want to go to an ROP program!

I attended Kaplan college in riverside California from around june 09 to april 2010, in the Computer Support Tech program.
Me and my fellow students were promised Job placement (still havent received a job), a internship that would could choose to go in to, which was later never offered and when asked about it we were brushed off several times. Also we were told the instructors were quality educators, well in my 9th month of school it had come to my attention that only 1(ONE) of my instructors out of four, were qualified to teach the subjects they were teaching, the others were not even CompTIA A+ Certified which is the industry minimum qualification to be a technician. We were told that our Credits were transferable to other schools and we ALL have been told no at all the colleges around here that they are not transferable. They Charged us 14K for 9months of "Education" and i found out that students that started up less then three months after me were paying upwards of 16K + for the same exact "education" from the same exact books, and teachers.

There are plenty of other things that were promised that were never delivered, but these are a few of the biggies. Do not attend this school, as i personally believe it being on my resume has hurt my chances for many jobs.

I was enrolled in there Medical ASST program, they buttered me like a turkey without the stuffing. It was all cool until i transfered to nights. you wil not beleave me when i say this my teacher was for the same sex. Meaning in short lesbian. I have no problems with the gay community but when they stop short and screw with my education because I was not supporting them on the ballot and interfering with my free speech!

Oh and get this i almost did not graduate because of all the fuss. Trying to find a job is ridiculas there just is no work in california for entry level medical assitants.

Kaplan was a waste of my time and money. The staff is highly unproffessional, and unorganized. They mislead you to think all these great things, that all turn out to be lies to get you in there and get your money. The instructors remind me of highschool, or even jr high school teachers. They are also unproffessional, and mostly dont know jack about the programs they teach. I could choose 5 random people out of a phone book that could teach and handle the programs better. They simply read right out of a text book, which I could do at home by myself. I do not think the money is worth one min at that school. It was a mistake for me to even enroll. They also had equipment outdated and not approved by OSHA. I would NOT recommend anyone to enroll in Kaplan College. All you will gain is a tremendous debt.

I'm attending Kaplan now for the first tI'me and i haven't even been there for 2months and already regret it. First they are way too expensive I'm getting charged $5, 000 a quarter that's for 10 weeks when i attended UNO i took more classes and my tuition was less than $2, 000. When going through the financial aid part at the time i thought they were being helpful but then i realized they basically did everything for me and had me signing papers like everything was alright. The teachers are very nice and seem supportive for the most part but i knew something was up when they don't care if you turn in an assignment a month later they will still grade it and give you basically 100% grade there are no consequences for assignments and to test this i turn in an assignment in one class only answering 6/25 questions correctly and the rest was mumbo jumbo having little to do with the question- my grade was 100%. In another class i had an assignment for a paper that had to be typed in apa format, i just typed information i did no title page, summary page nor did i give any citation(works cited page) and i plagiarized most of it-my grade-100%. so it got me thinking that the whole process to sign up went very quickly and if the teachers are there to really teach and criticize your work so you learn better. they are taking all of my financial aid money plus the most money they can get out my school loans. I'm suppose to get 5, 000 in school loans and 1, 800 in pell grant and its only suppose to be 5, 000 a quarter is what i signed on my paper and what i was told. Does that add up? NO! so where the hell is my refund money? This school to my conclusion is STRICTLY FOR PROFIT! i cannot wait til this quarter is up because i will be returning to a REAL SCHOOL that gives my valuable information from teachers and that doesn't clean me dry out my money. my advise STAY AWAY FROM KAPLAN!

Kaplan is more expensive than it should be for the price, and yes doing an associates degree ANYWHERE is always risky depending on where you want to continue for your Bachelors - there is a strong chance some credit will be rejected in transfer. For example, if you do your Associates and Bachelors in different states, there may not be articulations that allow all your Associates' credit to transfer into your Bachelors program. There are a limited number of 4-year colleges that will accept all of your Associates' credits into their Bachelors programs as a 60 semester-credit block. So live in reality and do not blame Kaplan unfairly. What I will always say is that Kaplan is bloatedly expensive and will leave you gasping for air repaying loans, and that you can get better deals college-wise (and some of them are open admission too). My previous post can help you understand that. And what I will recommend is avoiding an Associates altogether and going for the big catch, a Bachelors degree, with the kind of options now available for a Bachelors. See Excelsior College, a nonprofit college, for instance - they accept all regionally accredited credit, and all ACE-evaluated credit, admit everyone, and have a broad variety of programs. You can do exams in place of courses, you can do courses at other places and transfer them into Excelsior. In other words, you can save huge amounts of time and money.

Also look at American Public/Military University, which is a for profit college, but costs only $250 per semester credit including the cost of textbooks, and admits everyone into its undergraduate programs.

There are a lot of online classes that transfer into 4-year colleges. Oregon State offers online classes that can be used in place of physical campus classes, in their programs. Fort Hays State University offers completely online Bachelors degrees. Arizona State University also offers completely online Bachelors degrees. UCLA and Berkeley Extension offer online classes that transfer to other schools. Charter Oak State College is another college a lot like Excelsior, that offers online courses and operates on the same model of accepting all regionally accredited credit and all ACE-evaluated credit. I mentioned reputed universities here which obviously accept online classes. In other words, your admissions counselor is not up to date with reality. Transfer is ALWAYS a risk, it has very little to do with whether the class is online or offline, but a LOT with the kind of recipient institute you are dealing with.

cman125, a flexible degree does not have to be so expensive. You can do online classes at Excelsior College for $335 per semester credit without even being enrolled as a student - just sign up for a free account on their website and pay for the next class you want to take, online (there are no pre-requisites, nor is there any formal process for registering for any course, the whole process of signing up for and paying for a class (except for the capstone course for enrolled students), even an upper level one, is automatic). Non-enrolled students can take even any capstone courses without advisor approval - for enrolled students advisor approval needs to be given first before they can register for a capstone. Oh, Charter Oak State College has the exact same model for allowing anyone to register for any course immediately, and many of the same types of fields of study as Excelsior, but they are even cheaper - $275 per semester credit. You can also check out University of California Berkeley's extension website and UCLA's extension website, Louisiana State University's distance learning website, Brigham Young University's distance learning website - you can sign up for a wide variety of liberal arts, business and technology courses and certificates immediately with a credit card (no admissions process at all, pay and start) - and yes it is all offered online! You can also just sign up for online classes at a community college or a 4-year college, there are so many such places in this country that let you immediately start courses without being an enrolled student in any of their programs, and their granting of non-degree status may be extremely lenient and immediate without any approval process (see Oregon State University Extended Campus) AND they cost peanuts even for out of state students.

You can also just finish your degree at American Public/Military University, which costs $250 per semester credit for undergraduate online courses and offers a variety of completely online bachelors and associates programs, and admits everyone with a high school diploma or GED into them. Almost all their graduate programs admits anyone with a bachelors degree, and cost $325 per semester credit for the online classes. Oh yes, these programs are offered ENTIRELY online, without even requiring proctored exams.

You can do even do an online degree from Fort Hays State Virtual Campus or Arizona State University online, their Bachelors programs have a 90% acceptance rate and cost very little for all online students (instate rates). They offer some Masters too.

At the undergraduate level, you can check out sites like www.aleks.com and transfer in credit to places like Excelsior.

Hell, if you don't want to do so many online classes at the undergraduate level, sit for exams - CLEPS, DSST, Excelsior exams, TECEPs, certifications, etc. Places like Excelsior College and Charter Oak State College will accept all this credit, and many other universities and colleges will at least accept SOME credit through these means.

should have said I had NO problems...

I completed a BS degree through Kaplan and had problems with tech support, teachers, financial aid, student services, etc. I had a great experience. Yes, sometimes the hold times to speak to somebody were longer than I wanted, but I always got through to a person. Yes, some classes seemed to be a joke, but then some classes were very hard. I think that an individuals experience is just that, his or her experience and does not speak to a whole institute. Kaplan is not for everybody, just as Harvard, ASU, or Kitsap Community College, is not for everybody. If Kaplan is not a good fit for you, find another place to be. Do not stop others from having an experience at all by lamenting your issues and generalizing. If you have an interest in Kaplan do your reseasrch. If you have an interest in UoPhoenix, do your research. Make your choice based on your own thoughts. Kaplan has a unique format from other distance learning programs and I happen to enjoy it.

Im entering my second year at Kaplan University. I've had nothing but a great experience. I agree sometimes it is hard to get technical support however with repetition it is more of an inconvenience at times but is always there for you, as well as the option to check your system under a tab clearly labeled check system requirements. I would say that Kaplan is not responsible for the format of their programs and it is up to a person to investigate and learn what is required before attending to make sure your systems and programs are in the proper format or have the correct document extensions etc...

Mikhael
I can however see where frustration would come from in your position and a length of time between October - December is unacceptable, I personally have gotten ahold of someone each and every time I've ever needed assistance and personally have no complaints with Kaplan University and I actually enjoy and am proud to be graduating from this school and even intend to pursue my masters degree with Kaplan University.

Admittedly I am unfamiliar with Kaplan University High School and cannot comment on the way it is operated but can say; If Kaplan University High School is operated even similar to the college, you should have no trouble turning this confusion into a great experience for yourself. Like i said earlier, sometimes its a huge inconvenience to try and repetitiously get ahold of people but it is definitely worth it to not give up and continue attempting to get through because 9 times out of 10 YOU WILL REACH SOMEONE :) Best wishes!

Hi,
I feel the same way as you do. Please contact me. It is not too late to do something about this. If you are interested in handling this matter legally please contact me at Tuckersmommy2008@yahoo.com or call me personally so I can give you all the information needed! [protected] (Any time is great)

Jessica

Some lessons Ive learned after having been screwed by a "business/career/trade" college.
1)If the school is Private, stay away from it
2)If the school is for-profit, stay away from it
3)If the school offers people the ability to finish a course offered at a public college or university in less that half the time it normally takes, stay away from it
4)Do the credits transfer to other PUBLIC colleges and Provincially funded universities? if not, stay away from it
5)are there multiple posts about the institution on educational forums and on the internet in general that are negative in nature, if so, stay away from it
6)Does the school offer job placement assistance, guaranteed high paying jobs after graduation, scouts/employers from companies that come to the school to look for grads, a 70-90% graduate employment rate and a whole bunch of other really over-the-top gurantees?!, if so, stay away from it
7)Does the school have multiple "campuses" spread out all over the country?if so, stay away from it
8)Is the school on the third floor of a scummy building? if so, stay away from it
9)Does the school seem to change names every couple of years? If so, stay away from it
10)Does the school go through a constant change of instructors and management? If so, stay away from it
11)Does the school employ ex-grads as teachers?, if so, stay away from it
12)DO they advertise on tv, have a 1-800 number and do they have glossy print ads? If so, stay away from it
-If I wouldve had a list similar to this before I enrolled in that institution, I wouldve thought twice about making said decision

Bottom line:DO YOUR RESEARCH!

Curtis
Brampton, Ontario
Canada

kaplanuniversityrippedmeoff.webs.com

my apology to the kaplan girl. I thought fuc yu china was bashing her. i am not racist. China does in fact send lead contaminated toys to the US and they are a Communist government that does not give freedoms like ours in the US. I do hate the ###ing Chinese Government, so we are clear. And Kaplan is a bunch of Dicks and ###s whom could not find their ### with two hands. again i am sorry maggie you have every right to say your piece. I am not a big fan of Chinas government. I ###ing hate communism. Maybe that is because China almost killed little kids with their ###ING LEAD BASED TOYS THAT CAME TO THE USA.

If you had went to any other online school you would realize that you are having problems with kaplan simply because they charge 353 dollars per credit hour when any other school online or campus charges $175. I'm a student at kaplan (FOR NOW) do your homework. I bet you learned a lot now huh? U should be getting 2 grand more a semester dummie!

I have not had any problems with Kaplan so far it has been 2 terms later and I have learned a lot. I honestly think that if you do not apply yourself then of course you will not learn anything. This is an online school so the pressure is on you as the student, just because you dont see a live professor does not mean you do not learn anything. I have a 4.0 GPA so i must be learning something in order to keep this up?

If your looking for help in solving your issues with Kaplan university, Come vent on our student forums for free.

www.kaplanforums.com

Come join us even if your experience was not satisfactory. We can help.

I am going through the same thing. I wrote to the BBB and still waiting for a response .

I need to know if kaplan is targeting veterans and students accusing them of plagiarism when they are not. This accuases a failure grade and forcing you to take the classes all over again. I got a 73.9% in my Managerial Econ class however I failed the class ? I threatened to contact the veterans administration and they now locked me out of the system? I think they are doing this to make veterans and students retake classes which is revenue for the them. Something needs to be done about this like a class action suit, however this can't happen without all of your support. Conatct me at bennyhill38@yahoo.com if you experienced this type of behavior.

If your looking for help in solving your issues with Kaplan university, Come vent on our student forums for free.

www.kaplanforums.com

Come join us even if your experience was not satisfactory. We can help.

You should get a lawyer if you have proof of what your are saying. If the guy is conducting himself in such a manner it is clearly seen he has NO respect for others. If he is behaving this way now and his career has not gotten of the ground... I am a Kaplan student in another state and in their hand book it states they will not tolerate and type of sexual harassment behavior from any student. READ your hand book that they give out to all students. If you do not have a copy, go to the administration or even financial aide to get a copy. They do not like giving out extras copies but, as much money as they charge you should be able to get one.

One thing I have learned about some (I say some because not all are the same) of Kaplan's staff... they do have their favorites and do show favoritism.
Good Luck.

Purdue University Global (aka Kaplan) is using fraudulent means to enroll students.

https://www.linkedin.com/pulse/purdue-university-its-subprime-college-cousin-fraud-dahn-shaulis/

Dahn Shaulis

I have to agree with Felicia Garrett. They lack tremendously in the area of FA. They also lie about COA and when asked to provide proof. The excuse is that they are not allowed by their superior. Only he has the authority to view this information. If I am paying for the school and they are receiving funds, then I should be able to get this information. I have had hundreds of dollars deducted. I depend on this money to survive and help out while I study. Maybe the change of Purdue University taking over will add some substance to Kaplan education.

Oh okay n3rdyg1r1, you're a bad person. Let me completely destroy your huge paragraph of ###.
You emailed your adviser about that you wanted out of school? I find this hard to believe because I am always in contact with my academic adviser and they always do their job correctly. Maybe you just had a bad adviser? I don't know, maybe I am just thinking too deep into this. You could of asked for a new academic adviser instead of sitting on your ### and doing nothing about it or better yet file a complaint with the school, but NOPE it's the SCHOOL'S JOB to do YOUR WORK RIGHT?! You then contradict yourself and say near the end of your ### saying "I will tell her that I am going to withdraw early from the 5 weeks". So did you contact your adviser or not? I am gonna say no.

As for College Comp, all General Education classes are really crap that you learned in high school. This isn't just linked to Kaplan. You have to take them in order to graduate, deal with it.

Oh and the discussion boards are so bad! They are so bad that I have never once encountered any student that did anything you said they did. All of them spell really well, speak coherently, and also provide sources when needed to add to the discussion posts. By the way, good job shooting yourself in the foot there "Ms. Ohmigosh", complain about someone elses grammar but don't use proper grammar yourself.

Oh and the horrors that you find out that the professors are ###ING HUMAN BEINGS?! Really?! Are you so surprised that a professor from a university has a life outside of their job? JESUS CHRIST CALL THE NATIONAL GUARD BECAUSE PROFESSORS ACTUALLY HAVE LIVES! Personal facebooks are PERSONAL facebooks, get the hint there. Professionalism does not need to be on your personal facebook. That's what a PROFESSIONAL facebook is for. You got some nerve to judge someone by their home life alone and not their actual teaching abilities.

Next off you completely get mad at the fact the professor did not answer you back right away, last I checked the world does not revolve around you; other students pay for college and they also require the professor's attention. Why don't YOU try teaching hundreds of students a day?

Also as for your "MAYBE went off topic" mark, that's a lie. All Seminars are recorded and the professor can see what you write in the text box so you probably added nothing to the discussion of the class or just sat there and typed nothing. PARTICIPATION! WHAT'S THAT?! So I highly doubt he said maybe. Also with your paper or journal or whatever, did you even read the goddamn grading rubric? All professors follow that rubric. If you got a 0 then it's your fault and you were not on topic, period. If you have a problem with that and you do feel your professor was in the wrong, contact your ACADEMIC ADVISER!

Also I find it hilarious that you had a chance to get out so why the ### are you even complaining? The school literally said "if you do not like our program in the first 5 weeks, there's the door and no charge to you whatso ever" So all your bickering here was pointless ### and you should feel ashamed of yourself for judging someone based on their appearance as a teacher/professor WHEN THEY ARE ON THEIR OWN TIME! I bet you don't dress up nice to go to the store, random party, or just something casual that we humans do every single day. So the next time I see someone adept in the field their in, I will make sure to judge them by their APPEARANCE FIRST and their EXPERTISE second. Because you know, as soon as someone gets a career they no longer have fun and whatnot, they all become grumpy ###s that go through the motions, never smile, and are always super serious! ###.

You see this is called "Skepticism" I am using, as in I am not taking your word at face value and until you provide proof of your claims, you are just someone who is bitter that did not like the school. By the way, all universities have problems, even the huge and well received ones.

I agree. Kaplan University is a very big scam. I just signed on for the first term a couple weeks ago. I am still in the free 5 week program, but I emailed my adviser and said that I wanted out. Haven't heard from her yet.
The classes are very pathetic. I was learning the stuff they are teaching in my Comp 1 class at Kaplan in my Freshman English is high school. It was ridiculous. When I asked the professor, he said that "High school English classes will overlap with your courses here". So basically he just said that I shouldn't have busted my butt in high school to make good grades and pass AP tests? That seems suspicious.
Also, the discussion boards! Ohmigosh, the people on there have such bad grammar and I cannot stand to read the posts. One student put up one day in a seminar, "Prof, we read dis paper now?" I'm like "Dude, where are you from and how did you get into college?" Then I realized that they just let anyone in.
I also got snoopy and looked at the professors' Facebook pages, I found them because their names are not very common. One teacher is not only very "homely" looking, but his profile pic is of sitting in a chair in a very bad looking look shirt and he looks like he's missing a few marbles. Not the kind of person I want teaching me. (Did I also mention that he is the English teacher who got a degree in Mythology?) The other teacher, a Legal Skills study teacher, has a profile picture of herself partying. Are you serious?! I know that it's a personal Facebook, but profile pictures are supposed to be professional if you work in a professional job.
I had a perfect 100% grade until this past week. (Yes, I know it was only the first week before, but still). Then I check my grade in my Comp class to find that I now had an 88%. So I scrolled through only to find that I had been docked points on a discussion and given a 0/10 on a Journal entry. So I emailed the professor and asked what was up with the journal. (I didn't need to ask about the discussion board, since it was explained when I clicked on the grade.) He replied 2 days later, (mind you, I emailed him in the middle of a seminar WHILE HE WAS ON HIS EMAIL), with "Maybe you didn't cover the topic well enough or you went off topic." I did not want a MAYBE, I wanted a real answer as to why I was given a 0 on something that I worked for 30 minutes on. (For those who don't know, the journals are just 1 paragraph about whatever topic they give.) I have decided that I am just not going to go back to class. Once my adviser calls, I will tell her that I am going to withdraw early from the 5 weeks. If she doesn't call, then I will fail out. But I'm not a complete student yet anyway. It says so on the paper. During the first 5 weeks of classes, the Kaplan Commitment program for those who don't know, you are not responsible to pay anything and you are not considered a complete student. If you choose to stay, then you will be considered a complete student. If she doesn't call by Monday, I will call someone there and tell them I want to withdraw and that is final. I may even call them out on the game they are playing.

Are there any class action suits against Kaplan currently? We owed 659.00 last fall (2010). We were paying it off and our statment in February came and stated we now owed 1213.00. He had not taken any more classes since the last bill. It looks like most of the complaints are from a year or two ago. I'm not sure what to do about paying this bill.

I am also having problems with Kaplan University. I dropped a class prior to it even starting and then they gave me an "F" in the class! My advisor says I never dropped the class even though I have documents to prove I did. So now Kaplan is charging me for the class, I can't get my transcripts sent to the University I want to attend and received an "F" for a class I dropped. But the school doesn't agree with me, even with proof. They even asked to me to see if the Army would pay for it, knowing that the Army doesn't pay for a dropped class or a class you receive an "F" in..they just want their money.

I can verify part of kaplans scams. I am not a student at the school, but today considered going and was pressured by a kaplan employee to join. I told him I wanted to join [protected] school year and would enter their fafsa information at that point and time. He tried to send me a [protected] correction fafsa form link. The problem is if I would have listened to kaplans advice, I would have messed up my current financial aid for the school year.
The credits are exactly how you guys describe over 300 bucks a credit, 5 credits a class, so your paying more money, getting less classes each term, and your walking away with a weak education.
Kaplan is not the only college that gives you the run around when trying to transfer. My current college throws around calls, and gives the run around when it comes to transfer information. They don't give a straight answer when their paycheck is on the line, but thats how it goes. Good luck you all, and your college trials.

i'm really scared now. i took one term at kaplan and realized, this is wayy too much money. cost has gone up to $365/credit hour now. So, for two 5 hour courses i'm in debt over $3500 not to mention the interest i will gain on my loans. I've already had troubles trying to withdraw, as my academic advisor won't return my calls or emails. she told me that I needed to talk to so many people to withdraw and she would have them contact me, but i've yet to hear anything. I also got a notification that my textbooks for next term have been mailed to me. (which i didn't register for). ...ugh, and i have all this financial aid as well. i think kaplan just takes students and abuses them because they know these people want so badly to get an education, they make it seem so easy then just take their money and run. i'm really upset, and i will take this to court if i have any problems that i've been reading about...luckily, my aunts a lawyer.

I had the very same problems at University Of Phoenix, no one would return my calls, I was in a class I could not do online, and they knew this yet no one contacted me. My funds were lacking. It tool two and half months to get my money and it was one-third of what it should have been. Now they want money as does KU, I have also been awaiting funding. For the person who mentioned contacting the dept of education. Good luck, I sent them a two page letter four months ago and have still not heard anything, it was regarding University of Phoenix. All of this money for education I expect much more from both schools

I APPLIED FOR FINANCIAL AID AND I ONLY TOOK ONE CLASS AND PASSED AND NOW I OWE 10000 AND THE GOVERNMENT WAS SUPPOSE O HELP ME AND THEY ARE NOT AND NOW IM IN DEBT BECAUSE I SIGNED UP FOR AN UNSUBSTIDIZED LOAN AND THEN I FOUND UOT LATER IT SHOULD OF BEEN SUBSTIDIEZED SO THE GOVERNMENT COULD PAY IT.

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Come join us even if your experience was not satisfactory. We can help.

I had a similar situation occur. I received a scholarship to study at Kaplan U from my company and thought I was doing something great for myself. I used the scholarship for two classes and paid for a third on my own. I did not have any loans or financial aid. I wanted to withdraw because I could no longer afford the tuition. I had so much trouble getting through to any one at Kaplan, least of all my own academic advisor. I finally got through to my advisor and she sent me a detailed email that outlined what I had to do to withdraw. It was so crazy, because I had no financial aid and no balance on my account. I promptly replied to her email but I never heard from her again. No one responded to my emails or phone calls and when I went online to retrive my last grade report, my account was blocked. I got the usual run around when I tried to contact Kaplan. I talked to an academic advisor who said she could not help me, and she referred me to the returning students department. The woman I spoke to there couldn't help me. She referred me to the students account department. The woman I spoke to there listened to me and then told me to wait a few days before I do anything. I thought that was odd. Then she told me not to try to log in to the university. She told me "it's going to cost you money". She was adamant that I not log in and repeatly told me not to try. I took that as a warning and didn't try to log in. The weird thing is, the same day my account was disabled I received an email telling me classes resume onSept. 17th. I also had problems with my account. I would send them an online payment and receive notification they got it and then get a phone call saying I needed to submit payment. It was also weird how they seemed to have 2 different accounts. One would show I owed money and the other would show my balance was paid. When I talked to an admissions advisor when I first enrolled, I smelled something fishy. She was too pushy for one thing and I kept getting the impression that she was trying to sell me. I should have relied on my gut instinct and not enrolled, scholarship or no scholarship. I'm thinking about going to my HR manager and telling her about my experiences so she can report it. All I want is a copy of my last grade report, but I doubt I'll ever get it. I don't think my credits will transfer to another university either so I just poured money down the drain.