Kelly Nurseries
Reviews and Complaints

on 03/24/2022 I placed an order for 24, Item # 6643, The Fairy Pink Cushion Rose. A cost of $239.00. The Order # is 563044.

Most of the plants were dead on arrival. Only six (6) plants were viable.

I contacted company in October 2021 for a refund / replacement. I received a postcard response that said they were replacing all 24 plants and that shipment would be in the Spring 2022.

I have not received these plants.

I did not receive a refund and have not received any replacement plants.

My plants last year arrived dead in late July (ordered in March 2021) - called and they said I had to wait because they were dominant (which I do understand but it was rather late to be receiving trees). Called last week (end of April) and was told that they will only give me credit (have to reorder them all by phone) given a credit number for my $137.67 worth of plants and this week they are no longer open. I want my money or my plants - either will suffice for me. This is hard for everyone because no one has extra money at this time - but sounds like they took everyone's money and ran.

I sent an order through the mail on March 18 2021, you cashed my check for $152.56, but I havent received anything yet as of May 22 2021.Please send my money back.

Ordered the following on March 27, 2021: 1. 6814 Creeping Phlox - 12 — $4.99 2. 4722 St. john's wort-1 $7.49 3. 5385 Sweet William 1-$4.49. Total $28.58 I never received any of this order. Please e-mail and let me know if you are going to send this order. d.[protected]@yahoo.com Thank you for your response. Dale Ownby

Hello I need to file a complaint due to I ordered$120.00 worth of shrubs etc and I've contacted through email no response it says I ordered they took the money out of my bank account now I try to call them several times all I get is two rings then busy signal. Please refund my money if not going to send my stuff thank you have blessed day Lorene suffridge

My first order 331397 (($59.80) I received and several items were dead. As per the directions of their guarantee, I requested replacement of these items in writing and enclosed the original packing slip. Since that time another of the items (the third of the four butterfly bushes I had ordered) has died but I no longer have the packing slip to request a replacement.

Prior to my receiving my first order, I made a second order on 4/16/2020 (#378994 from Kelly (amount $73.01). Due to the length of time since my order, and since I can't tell if it has been shipped yet I would like to cancel this order. I have not been able to reach them by telephone - line constantly rings busy. Their website contains no way to email them.
I am very disappointed with this company. I rate them a -2 and will never order from them again. Both of these orders were charged to my credit card and I want a refund!

I am disgusted with Kelly Nurseries and I regret I did not read the reviews.
I bought 5 plants from their website www.kellynurseries.com and delivery took way longer than I expected. It took them 7 weeks to deliver my order and upon arrival all plants were in a terrible condition, in other words they were dead.
I contacted Kelly Nurseries support service and they said that they need two weeks to discuss my case. Two weeks later they said that they were not able to help me. I was angry and demanded a full refund, and they only reply that they need extra time to discuss that with their management.
Never heard anything back. What a terrible company to deal with, they are nothing but bunch of scammers.