KFC
Reviews and Complaints

I live in great harwood and I got my partner to go to accrington to get us a kfc. We always go there and get the same things, but this time when he got back, the order was wrong. We get the wicked zinger meals and go large with the chips and drink, but they went large with the burger, but we don't like cheese and hash browns, so we didn't eat the burgers which I was very disappointed and wasn't wasting petrol to go back and change it.

I went in and order three snackers and two drinks. After about 15 minutes still had no food, went to counter and was told it would be about 10 minutes they were waiting on the chicken to be pulled. After about 20 more minutes I went back up to the counter and was then told they forgot to put the chicken in and I at that time told them forget it I want a refund, finally after I told them to get a manager I was not leaving until I get the refund- she comes to the front of the store while she is cleaning under her fingernails with the chicken tongs, I lost it and told the manager that was disguisting and the lobby was nasty no clean tables food all over the floor and tables and alot of employees just playing around not working- I will never visit another Kentucky Fried Chicken, looks like Churches will get my busniess from now on. KFC SUCKS- they cant even make a simple sandwich... Angry and disgusted customer. Marla- PS The health Department was contacted on this issue as well...

The place are dirty and smelly. we as a customer, do not feel comfortable having a lunch @ dinner with familly, together with the fly.

For the higher level of kfc, kindly make a visit and spot check to the place mentioned below :-

Kfc matang
Lot 9293, blk f unit 60g, synergy square ground floor, jln matang, kuching, sarawak, malaysia
Thanks and regards.

Alizan bin haji allias
2173, lorong c 12, rancangan perumahan rakyat fasa 2
Jalan astana
93050 kuching, sarawak, malaysia
Tel : [protected], 245002, 248002 / fax : [protected]
H/p : [protected] & [protected]
[protected]@bernas.com.my & [protected]@yahoo.com

I went to margate kfc to try the new avo and feta twisters and before ordering I asked the server if the avo was fresh avo or if it was processed avo she said no it was the fresh avo! So again just to make sure I asked her did it come in a box or is it fresh from the fruit? Once again she reassures me its fresh from the fruit as depicted on the menu posters and the tv advert not the processed one that comes from chipkins in a box.

I get home open my twister and trues bob its processed guacamole! How can staff be so badly trained that they don't even know what ingredients are in their products? As a south african I am tired of continuous bad service and product knowledge, all she needed to say was its the avo in the box, and I would have ordered something else and been happy with the meal! The service time was excellent I waited maybe 7 min from walking in the door to walking out with my meal, but it was all in vain as I gave it to the dog as I can not stomach processed guacamole!

Please train your staff on product knowledge!

I have now been put off kfc and am pissed I bought the dog dinner for r32.00!

Was given wrong order, then hung up on by manager "April". Overall very rude, and did not help after there error was pointed out.

KFC Roma street, Brisbane, Australia... Service is Sooo bad. Its like there doing you a favor! I got there and there is a delay in the chips, I get nothing for the delay! Then Ive already waited 10 minutes. But wait, they now realize that there is not enough chicken and the two girls laugh at each other! They ask me to wait again and I say no, can I just have a refund please! The lady arrogantly replies... No! Its your fault you came late! You have to wait 5 minutes for refund... (Arrogant little). The next day my friend asks for a drink, she asks can or bottle, he say can, then he says no sorry Ill actually have bottle and guess what she said. "OMG, next time make up your mind". Arrogant little idiots...

I don't understand what is going on with the business that I grew up on, I put in a order at the KFC on 103rd Street across from Hobby Word.I asked the young lady about a order that included roast chicken. She call back to a person by the name of Darrell to comfirm the time that the Roast chicken would be up, he replied by saying five minutes. I told the young lady that I would wait, meanwhile, I decided to be on the safe side I would atleast gave them fifteen minutes, this time I decided to wait before I paid I had a unwarranted experienced months ago. Now as I approached the counter to pay for my order they young lady tells me he said that he "DARELL" did not hear her. In closing I am emailing you from the car lot of the KFC. I can be reached at [protected] Teresa Moore

Ordered a 20 piece meal onthe 30th and we told them we had a coupon and they got really crappy with us. Then when we got to the window to get our food they were really rude to us, our chicken was really hard couldnt eat the skin and thats my favorite part our biscuts were hard, they just crumbled. Now this is our second time we have had a bad experience with this restaraunt and I guarantee you we wont be back until it changes. Thank you rebecca hagaman 6/31/08

I went thru the drive thru on thursday nite near to closing time 5/29/08 at approximately 8:45pm. I ordered the bbq sandwich, one breast, slaw and mega diet drink. I brought the food home and I was so disappointed. I had purchased a bbq sandwich earlier in the week and it was great but this particular evening it was not on a large bun but on a small bun as if it was for a snack sandwich. The chicken breast was dried and hard. There were no napkins, utensils, condiments nothing! I paid 9.21cents for day old food because it was close to closing time. My first thought being why is it that if a customer comes in at 12:00pm they recieve fresh, hot, appealing food? If one comes close to closing they get the garbage. I would appreciate a reply to my complaint and I feel that I deserve some type of compensation and no this isn't my first time at this store I have been a faithful customer since the store opened probably around76or77. Awaiting my reply, rebecca hall

your twisters are great. but why did kfc take the jalapeno twister off the market in south africa.. it was the best twister around. i bought one everyday..

please bring back the jalapeno twister in south africa, kwa zulu natal.

I took my family there last week and in stead of using the Drive Thru as always, we decided to sit inside. At 15h00 the sun was shining on its best through the northern faced, wall length glass windows of the shop. When we looked up, ALL the lights were also shining! I asked my 2 young boys to count them: 62 lights burning at full day light... I called the manager and told him he needs to be ashamed of himself, everybody in SA is in a electrical crises, every day you hear through the media that we need to save electricity, and here KFC is just wasting big time. His answer to me was even more shocking: That if KFC Head Office would walk in here and his lights are not on, he is in big trouble! So, this tendency to waste electricity is not just in Hartbeespoort, but all over South Africa! I think this is just an absolute crime for companies like this to get away with murder.

As I pulled up to the line at kfc, I was a car lenth back of the speaker, I hear the lady very faintly but iam still behind the car and cant get to the speaker, when I finally reach the speaker, the lady is yelling at me what is my problem, why cant I talk into the speaker, I tried to explain, she countinues to bully me, iam a retired army ranger from ft. Cambell ky, 101 airbourn div, 6"o 230lbs, so I ask for the manger she says she is the manger, and countinues to berate me over the speaker, I pull out of line and walked in with the hole rm filled with people, some are my custemers that I service, I ask you is talking to me like that, not one employee answers me, I say I thought so!, so I call another [kfc] cherry hill for a chain of comand the manger there gave me the number of a mr. Hubbs, [[protected]] well at my amazment, no reply, with a 5 hour window I called that number 6 times left mess after mess, so this is the next step [you], iam writing this to the local paper, [courior post] and the glou, brooklan, bellmawr. Mt. Ephraim, times to further this situation, I want a call back [asap] iam thinking of filling law suit, they were my custemers in there I was bullyed harresed, and I have plenty of wittness, I witch ive called there house they told me they herd the lady yelling at me threw the speaker, never knowing it was me on the other side, iam well know in the town ask the mayor, local police dept they all know me, I want the name of the manger, I want a meeting with the reg, manger, in phily, I want this [resovled] [r.J. Yeager] [protected].. God bless

I am not too sure what the shopping centre is called, but when we went to buy Kentucky at this place on the old Jhb Road in Pretoria (close to Midrand) there was an old man next to me who complained that previous times he bought there and got home, there was no chips in his streetwise two... I opened our order just to make sure that we do have chips and I couldn't believe my eyes when I saw about 5 chips... I enquired and I was told that one receives 14 chips with a streetwise two, but there wasn't even 10 chips! I really think this is absolutely disgusting and if they do not want to give one chips - do not advertise it!

This outlet is out of air-cond. This outlet is hot. I felt uncomfortable.
The food was not hot and fresh. The fried chicken still got the blood inside, maybe they not cooked it well. When i'm complaint with one of the staff, he looks like 'BLUR' and the manager not react about the complaint. This is about customers satisfaction. I use to go to the KFC oftenly, but this is UNACCEPTABLE!
Pls return my email ASAP. What is your action?

I went to the KFC early evening and waited on line for nearly a half hour even though there were only 2 people ahead of me in line inside. The people working were only filling drive thru orders and ignoring the customers in the store. When I complained repeatedly asking to speak to the manager I was ignored completely. When they finally did take my order they gave me hot wings instead of the barbecue I specifically asked for, I didn't notice this until I got home. I called to complain but they didn't answer there phone though I let it ring 20 times twice. I then called your corporate customer service number to complain there. I left my complaint, hung up and proceeded to pass out the food from the 10 piece I had ordered since no one in the family would eat the hot wings. After a few minutes my wife jumped up from her chair and ran to the bathroom throwing up violently. When she was finally able to tell me what was wrong she showed me the chicken and it was raw in the middle.

We immediately gathered all of it up and made everyone else who had eaten it vomit with ipecac so that no one would get equally ill. Fortunately for us my wife and I had eaten the larger pieces and hoped that it was only the bigger pieces that were undercooked. I again tried calling the store repeatedly, finally got someone to answer, told them the problem and they proceeded to hang up on me, it was a female who did this. I later found out it was either Arlene or Nadine (Arlene being the original girl who waited on me in the store and repeatedly ignored me). I called back again and had a different female answer say "No Habla Espanol" and hang up on me again. By this time I was livid, grabbed the raw chicken and car keys and headed down to the store.

I went in there asking again to speak to the manager and have him call the owner. I then noticed Arlene the original culprit laughing off to the side through this whole thing and some girl with bright red hair was joining in the laughter (I'm assuming that was the other girl who answered the phone earlier, so that would be Nadine). Wesley who I was told was the manager told me he paged the owner, the phone rang after he paged, he spoke to someone for at least 4 minutes, came back in and told me the owner was unreachable and that he didn't have any incident reports to record this and that in order for any kind of a refund I would have to transport everyone who had eaten the raw chicken to the hospital. The whole time this was going on Arlene and her redheaded friend were laughing. When I told her raw chicken was not a joke she laughed even louder and walked away from me.

I am positively furious that this happened to me and my family. My wife is convinced that not only the wrong order being handed to me but the chicken being raw was a direct result of my complaining that the service was so slow. If this is in fact true their employees need to be taught that raw chicken is not a harmless joke, it could have killed someone. It's now 12 days later and my wife is still sick with diarhea and vomiting. I spoke with our family physician has done some tests because she has been sick for so long and we are awaiting the results.

On top of everything else I was told this past monday that the reason the owner of the store hadn't called me back was because he was at the store taking care of the problem. I went down there to talk to him only to have them tell me he wasn't there. I dropped the soda I had ordered and walked out even more pissed than ever. It's now wednesday and those ###s actually sent the police to my house to tell me that I had a trespassing violationg against me and my wife (she has never even been there) and that we were no longer allowed to have any contact with that store. Nice way to try to strong arm your customers kfc. This is not going to be dropped.

I would like to complain about the manager at Grantham .I came in for a meal and she was f-ing and blinding at a person who was in line waiting to be served.and the manager had her own kids running around at the back of the counter near the fryer one of the customers asked her about the children and got aload of abuse back .Iwas talking to a member of her staff and its not the first time tiss has happenend.The rude managers name is Sam.

This is the last-FINAL of many BAD experiences at this location. We ordered the big chicken dinner with a coupon, we ordered extra biscuits, extra mac and cheese. We waited 22 minutes to order, only to be told it would be 25 minutes until they had extra crispy available. We took the original, asked for hoiney and butter for the biscuits. 17 minutes later we walked out with our "order". When we got home we discovered - we were missing the 6 biscuits that came with the meal and the 6 extra we ordered, we did not have either of the side dishes and we were shorted 2 pieces of chicken. I called back to the store - I got the answering machine - left a message. I did not get a call back. I called again the next day - they said they would call back- they did not. I called the KFC national line - 11 times in 3 weeks- the store NEVER called me. THIS STORE ON STADIUM IN ANN ARBOR DOES NOT CARE _I WOULD NEVER GO THERE - IF THEY DO NOT CARE ABOUT CUSTOMERS - THEY DO NOT CARE ABOUT cleaning, or safety or washing hands either I bet!

Good day

I want to lodge a complaint against the KFC in Lyttelton, Centurion, South Africa. I went there today (22 April 2008 at 12h50) to get myself something for lunch. I went through the drive thru. When I got to the 1st window, the lady told me that they’ve run out of lettuce. So, this mean they could not make any burgers, twisters etc. I was upset, because I wanted a Twister meal. At the end I had to pay the full amount for a “half twister meal”. When I got to the window to collect my meal, the lady stated to me that they don’t have any Coke Light, Sprite Zero or Tab. I felt that this was unacceptable. I can’t use sugar. This is not the first time this has happened, and this is the reason why I want to lodge a complaint in this regard. I further feel that there must be something wrong with Management. Seems to me they don’t know how to do planning and how to order enough stock. When I got back at my office to have my lunch the chicken that was on the twister tasted old and was not up to standard at all. Your speedy feedback in this regard will be highly appreciated.

I work for the kfc store in charlotte street, i would like to make a complaint about our manager. She has locked our staff changing rooms permanently, and we now have to get changed at the top of the stairs, surely this is a breach of privacy as we have to get changed in front of the opposite sex. Not only that but we now have to go to the customer toilets if we need to use the toilet. My assistant manager Nick Toone made our area manager Peter Moss aware of the circumstances and he told Jenny to open the changing rooms. This was 2weeks ago an she still hasn't unlocked our changing rooms, an we are still having to get changed at the top of the stairs.