KFC
Reviews and Complaints

Been going here since opening, wife and I. Have our usual, 2 pcs, drumstick and thigh. I get crispy, wife gets regular also mashed potatoes and gravy, coleslaw and 2 med. Pepsi.. Noticed our bill was $2.25 higher than last visit, 2 weeks previous. Same order! Also chicken was terrible, mushy and very wet inside, did not eat it. When inquired to manager she said something about how it was ordered. Wth! Also snotty attitude. This sucks! Will not be back! You just lost a very loyal customer and will spread the word on how we got treated! Your place and product have really gone downhill the last 2 years. Smaller mashed potatoes, smaller cole slaw, chicken taste bad. Can't even get a plate to eat on. Good bye! Ticket #3928

Hello,
My name is riyas order number 8579652
(store #12765)

Since 10 year I hope I am your good customer
First time I got experience from your side
I was too hungry to buy this bucket but I am very disappointed due to some pieces not salty and spicy (like dead meat) some pieces too salty... Kindly make solution for my order..
I am very unsatisfied I paid 93qr this kind of food not worth
[protected]

Every time i recieve my order, the fried chickens are totally wet. It's no longer fried and it lost its crunchiness. I feel so unsatisfied and no gravy that comes with it. Although there are option for sauces. But the normal sauce that is available for dine in is not included in the bucket. It's totally tasteless.

Dear KFC headquarters, I have been KFC customer since 1991 in the USA when I was an exchange student from the former USSR country Uzbekistan Nowadays, I am back in Uzbekistan. sometimes I visit KFC in Tashkent, Uzbekistan, location of KFC International Food Chain ООО, KFC Yunusabad
Address: Tashkent city, Yunusabad region, Prospect Amira Timura 141. Last month, they messed up my order and the food was cold as well as french fries I kind of let it go. And when I visited with my friend again on 02.09.2021 I was really disappointed with their rudeness communication with us and also with our food order. First of all, after making our order I went to the restroom to wash my hands, the restroom was out of paper towel and came out and asked the personal for napkins to wipe off my hands since not finding paper towel in the restroom. The personal of KFC answered the didn't have paper and asked me to go to the restroom even though I told the no paper their and dry machine would't work. Second of all, Cheeseburgers deluxes were cold and in addition they gave us drinks called fanta instead of coke even though we paid for coke. The point is they didn't even apologize or anything like. I think my friend and I deserve apology at this time. Here are order information, Order number 246. Type of order in the hall. Date and time of order 2021-02-09, 20:21:33. Orders, 2 cheeseburger deluxe, 4 chicken legs, 2 french fries, 2 cokes each 0, 5. 4 ketchups . My phone number +[protected]. Name : Gafur Kholmuradov. My email : [protected]@yahoo.com
Hope to your understanding.

In your ad the chicken is overflowing the bucket, while the real bucket is 1/2 full. Is this a scam?

Good Day,

I have raised my complaint the same day when the transaction occured.

I have a case number CAS-617858-G7J5G3 YUM:[protected] assigned on the 31st Jan 2021.

I am getting no pleasure out of KFC customer and neither from the Head Office as the head office is saying that they cannot assist me as the case must be resolved from the customer care.

On friday the 5 Feb 2021 I received an email From Lebogan

Lebohang Mofokeng
Fri, Feb 5, 5:50 PM (3 days ago)
to me

Good day Washeema

I made a follow up on your refund and Finance has assigned it to an agent so it will be processed into your account soon enough, I hope. I really do apologize for the inconvenience caused.

Kind Regards

Lebohang Mofokeng

Kentucky Fried Chicken

Customer Care Team | Rosebank
Digital Solutions Group

Switchboard:+[protected]

KFC: [protected]
Email: [protected]@digitalmall.com

Directions To Our Office | Website | Disclaimer

Unit 4, 158 Jan Smuts Avenue, Rosebank,
JHB, South Africa

Until today I have not received my refund. The proof of payment was sent to them showing them that it went off from my account twice.

I have been calling everyday once or twice from my cellphone to get feedback with no pleasure from the KFC team.

Regards
Washeema Sheldon

Ordered 4 tenders and a pint of slaw. Paid and received 4 tenders. Told server I ordered slaw. He said it was in the bag. Showed him it was not. He handed me a single serve container. I said "this is not a pint". He shrugged and handed me a pint. Weirdest encounter.

Store location 2970 Alta Vista. Ottawa. No one answers phones. Food is 1 hour 50 minutes late. Took 7 calls to [protected]. They play pass the buck. Got told hold we will contact the store on hold for 20 minutes. Call back. Told we can email them and they'll deliver as soon as they can. Like I'll sit in the hallways for 3 hours. I sat there for 2 hours already so the driver would not have to come up to my unit. Now I'm getting a refund in 5 days. This is absurd. It's unacceptable.

To whom it may concern. Re: SA [protected]

Date: 28/01/ 2021 Time: 13h48

I entered the KFC Malmesbury with two lines in operation, orders before I had entered the KFC premises had been taken then there was a problem with the order after about 10 minutes the problem was resolved, we moved down one
space, a lady place her order with the Cashier, we waited another ten minutes for her order to arrive, although the Queue next to our queue was moving quite quickly. orders there was a bit of a wait, but not long.
The Lady in my queue got her order and left. The Gentleman who was in front of me moved forward.
Suddenly our till was closed. Marinda D - a Supervisor was trying to register a lady on the computer via the Biometrics device. This episode went on for a about 10 minutes. The Gentleman in front suddenly got assisted by the only till in operation, he placed his order and moved back, I moved forward into " 1st" in the closed down Till line, Marinda D and the employee still trying to the Biometrics to work, eventually plugging in at the back of the Till. The queue next to me was moving forward with orders being placed. The Cashier totaling ignoring "our queue", until a lady behind the counter suggested to the Cashier that this Cashier assist us with our orders, at first the Cashier seem too ignore our queue, then suddenly turned to me to take my order. Then the people were asked to form one queue.
Marinda D - Supervisor ( I think) The print too fine to read, the name was large. She should have approached our queue, and informed us what was going on, or that She was closing down the Till point, or simply replace the Cashier with another.
As a pensioner standing for such long period - all chairs had been removed. if Kentucky Friend Chicken was concerned about the Safety of their customers because of Covid 19, THEN ? Would have placed an employee at the Door checking Temperatures like other Retail outlets, and ensuring people sanitize their hands.
Pity there is only one Kentucky Fried Chicken in Malmesbury.
Apologies ? for inconsiderate staff and/ or bad attitude. Unacceptable.
Warm regards,
Peter Levers
1 Roos Street,
Riebeek Kasteel.
[protected]

Today i went to Sur branch; ordered; but when i came to home i saw 2 pcs strips missing; and ordered spicy fries, but i found normal; while collecting the parcel, i kept my receipt on the table. Time : around 5.00 PM, date : 18th Jan 2021