KIA Motors
Reviews and Complaints

I'm deeply dissatisfied with my 2022 Kia Forte GT (12,000 miles) facing a second drained battery. Despite seeking help, the dealership turned me away, offering no immediate solutions. Kia's service quality has drastically declined, and the absence of Spanish assistance compounds the issue. I requested alternative transportation, denied despite a perfectly usable car. This challenges Kia's reliability. I question the effectiveness of the warranty and contemplate invoking Florida's Lemon Law. Urgently address these concerns and restore the service quality associated with the Kia brand.

Daughter needed knock sensor replaced and dealership charged her $1700. From doing some research, typical costs (parts and labor) should have been $250-300. Daughter is a single Mom and Dealership took advantage of her knowing she had to have her vehicle repaired asap. I would like to contact the Better Business Bureau but thought I should contact Kia first to see if Kia can provide at least partial reimbursement for this exorbitant cost.

I purchased a new 2020 Kia Rio January 30th 2021in Manta, Ecuador from the local Kia dealer. On August 14 2023 I returned to the dealership to schedule an appointment to have them look at problems I was having with the transmission. The technician asked where my car had been serviced and I stated only oil changes had been performed and at a local mechanic. He immediately stated my warranty was no good because oil wasn't changed at dealership and quoted prices for said diagnostics to be performed. I was under the impression this was a factory warranty. Me nor anyone in my family will be exposed to such bait and switch tactics by Kia ever again.

I called for roadside through my kia service contract, for a tow to Kia for service with tire couldn't drive. Call this morning at 8 am roadside didn't show up until 2pm, then I was told it would take 2 hours to get one new tire put on my 2023 Kia KZ , with less then 11000 miles bought from kia at Carson. This is unacceptable, no empathy or any concession for the inconvenience. The worse, every time I come for service it's always the same issue- make me not want to buy another kia ever. Today date is Oct 30 2023

Dear Sir(s),

I have a KIA Sportage 2018 model which I already bought brand new from Al-Jabr, Saudi Arabia. Unfortunately, I have some serious problems with the car nowadays which I think are due to bad manufacturing. The panorama does not work properly. If it is open, it does not close easily. Consequently, I decided not to open it again. In addition, there is a big stain in the colour of the hood. Moreover, there are cracks in front of the passenger next to the driver. Finally, there is a strange smell once the A/C is turned on. I have contacted Al-Jabr and they informed me that I have to pay for all those problems to be fixed since the warranty is expired. My question is: Do KIA cars last only for just 5 years?

Regards,

Attiya Atta

Hello I have a 2014 Kia Sorrento and the paint has cracked, split and fell off as thousands of other kia's... What is Kia doing regarding this issue.. This is my second time trying to contact you regarding this issue. My car looks horrible, No one should have to deal with this on a vehicle. Kia needs to make this right. As you can clearly see in my photos, this is just not normal ware and tare on the paint. Its a bad paint job just like the others, It should not show signs of rust either. :( come on Kia do better..

I have owned this car from new and has always been garaged. It does have a few miles on it but have always been serviced by Kia or Hyundai. Last year the car developed a noise when you first start the car. I looked it up on Kia web site and found that it is a timing belt tensioner in which Kia knew was bad as they have a new part and part number for. This is an expensive job but Kia is not interested in doing anything about it. The most recent issue is now it is overheating, and Kia said I need to replace the engine at around $9,000.00 dollar because they are having issues with head bolts that were not correct.

I received a letter about another issue and that they would extend the warranty to 150000 miles. This car has only 120000 miles and I believe that both of these issues should be covered as they are known issues and very expensive.

My 2023 KIA Niro has under 18,000 miles, it was towed to Riverchase KIA in Pelham, AL on 9/5. It is under warranty. It took them 3 weeks (9/26) to diagnose the issue. Since then, they claim they received a faulty part and would order another one and receive it on 10/10. I have heard nothing.

Last week I received a Safety Recall Notice, for which you have no fix. I'm afraid this is exactly what is going on with my vehicle. I want my money back or another new vehicle per Alabama Lemon Law.

I have submitted a complaint to the Alabama Attorney General - Steve Marshall and the Better Business Bureau. I'm paying for this vehicle, yet KIA has no options to fix it!

I need a car. I'm 62, and I have to ride my bike to work 2 miles each way, but it's starting to get dark outside and it's not safe with the broken sidewalks.

DO the right thing!

Bought a used 2021 Kia Telluride with 25k miles and since we've purchased the vehicle the heater only works at max temperature. If you try to set the thermostat at any temperature below max you get luke warm or outright cold air. It also happens everytime the vehicle has to stop at a stop sign or stop light regardless of what the temperature setting is on.

The vehicle has been to the dealership a number of times over the last year where they've replaced the thermostat and radiator with no improvement. The dealership seems unable to diagnose the real issue or they know what the probelm is and refuse to admit their is an issue. Each time I get the vehicle back and read the paperwork they say the vehicle's heating system is operating normally. However, they're outright lying because the only way you are getting any heat is on high and high only. There's no midrange and still continues to blow cold air at idle or anytime the vehicle comes to a stop.

On October 12, 2023, I was washing the hood of my Pearl White, 2014, KIA Sorrento, when with no warning or any signs of a bubbles etc. in the paint, the paint just slid right off in three separate places on the hood. I have read 100’s of complaints today concerning this same thing, and especially with the Pearl White Paint. Apparently KIA is not accepting responsibility for this. My SUV only has about 85,000 miles on it and I had actually hoped it would be my last vehicle. KIA should be made to paint my vehicle.