KIA Motors’s earns a 1.3-star rating from 1622 reviews, showing that the majority of car owners are dissatisfied with their vehicles.
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Kia will not return my vehicle after taking it for recall.
On October 11, 2023, Kia sent a flatbed to my home at 122 Tristram Dr, Bozeman, MT 59718, to pick up my 2023 Kia Seltos (with approx. 1,200 miles on it), due to a recall regarding the electronic controller for the ISG oil pump assembly. My vehicle was taken to the nearest Kia dealership which is in Billings, MT, approx. 166 miles from my home. On October...
Read full review of KIA Motors2019 Kia Sorento JUNK
I have had my Kia sorento since August 2022. My husband was in a rear end wreck in September of 2022. The insurance company attemped to fix it instead of totalling it out. The person who hit us was going 60 MPH. The air bags never went off. This car has never been the same since. I have had it at the body shop for over 6 months to get fixed and I have had...
Read full review of KIA MotorsComplain against local dealer - bulgaria
Hello team, I'm writing to you because I'm having a major problem with your local dealer in Bulgaria. I've sent an email to spare parts requesting an offer for the original rim for my Sportage model 2013 AWD petrol fuel, as well as the size of my existing tire and rims for that tire. However, the salesman was impolite and unprofessional, often repeating...
Read full review of KIA Motorsbad costumer services
I'm deeply dissatisfied with my 2022 Kia Forte GT (12,000 miles) facing a second drained battery. Despite seeking help, the dealership turned me away, offering no immediate solutions. Kia's service quality has drastically declined, and the absence of Spanish assistance compounds the issue. I requested alternative transportation, denied despite a perfectly usable car. This challenges Kia's reliability. I question the effectiveness of the warranty and contemplate invoking Florida's Lemon Law. Urgently address these concerns and restore the service quality associated with the Kia brand.
Warranty issue/poor customer service
I began calling Aloha Kia in July 2023 regarding the delamination of my entertainment system. It would sporadically act up as far as the sreen going blank, loosing connection etc. I again called in August 2023 and each time was told someone would call me back. In September I called two more times being told the same thing. When I asked for the Manager I wa...
Read full review of KIA MotorsPrice gouging for knock sensor repair of 2017 kia optima
Daughter needed knock sensor replaced and dealership charged her $1700. From doing some research, typical costs (parts and labor) should have been $250-300. Daughter is a single Mom and Dealership took advantage of her knowing she had to have her vehicle repaired asap. I would like to contact the Better Business Bureau but thought I should contact Kia first to see if Kia can provide at least partial reimbursement for this exorbitant cost.
Desired outcome: Partial reimbursement of repair cost.
warranty null and void
I purchased a new 2020 Kia Rio January 30th 2021in Manta, Ecuador from the local Kia dealer. On August 14 2023 I returned to the dealership to schedule an appointment to have them look at problems I was having with the transmission. The technician asked where my car had been serviced and I stated only oil changes had been performed and at a local mechanic. He immediately stated my warranty was no good because oil wasn't changed at dealership and quoted prices for said diagnostics to be performed. I was under the impression this was a factory warranty. Me nor anyone in my family will be exposed to such bait and switch tactics by Kia ever again.
Desired outcome: In January 2024 I will buy a new SUV. I like the Sorrento but not without warranty as the dealership is no where close to where I live. I don't have a desired outcome. I have a Hyundai dealer close by.
2016 kia sorento engine
in March 2023, engine light came on giving us codes. In April 2023, we took the car to Hendrick Kia in North Carolina and discovered that the following: HEAVY ENGINE REPLACE INTAKE CAM, ALL 4 CVVT'S, TWO TIMING CHAINS, TWO TIMING TENSIONERS 4,507.96 AND INSPECT FOR ANY ADDITIONAL DAMAGE ON REMOVAL All items replaced and vehicle seemed to be better. On...
Read full review of KIA MotorsRecall
Hello, My name is Cynthia Conner. A proud owner of a 2019 Kia Soul with 69,000 miles on it! I dropped my kia off by tow truck on 9/'01/2023. While I was driving back to work my car suddenly stopped accelerating. I pulled over and nothing flashed on my dash as to why my car wasn't moving. She was able to go into reverse but not going forward. I was told...
Read full review of KIA MotorsTire service
I called for roadside through my kia service contract, for a tow to Kia for service with tire couldn't drive. Call this morning at 8 am roadside didn't show up until 2pm, then I was told it would take 2 hours to get one new tire put on my 2023 Kia KZ , with less then 11000 miles bought from kia at Carson. This is unacceptable, no empathy or any concession for the inconvenience. The worse, every time I come for service it's always the same issue- make me not want to buy another kia ever. Today date is Oct 30 2023
Desired outcome: I want to be compensated for the new tire I bought based on the inconvience
Motor/transmission replaced / purchasing a car
Several years ago I bought a 2014 Kia Sorento. I loved the car. Recently the engine needed to be replaced and your company replaced the engine at no charge. I opted to buy new belts and coils at a cost to me at your dealership so I would have everything new. Two weeks after the engine was replaced, the transmission went out. The service dept. told me I...
Read full review of KIA MotorsKia seltos
My vehicle with registration number DL10CP8286 get serviced at Sparsh Kia Moti Nagar Delhi-110015 on 22-10-2023. In the service wheel balancing and alignment was also done for which they charged me Rs.1450/- but when I drove the vehicle very next day I find out that the alignment is still out for which I send them the video right then only on the service...
Read full review of KIA MotorsWarranty
Hi, Naza Kia was the distributor for Kia cars. Recently Dynamik Jaya took ownership of the sales and service. I have owned Kia cars since the year 2004. In fact i do have a Kia optima year 2004 clocked 276000km and its still running without engine or the fearbox failure. As being a trust worthy brand. Then i bought my next Kia Sorento in 2012, Kia Cerato...
Read full review of KIA MotorsSportage 2018
Dear Sir(s),
I have a KIA Sportage 2018 model which I already bought brand new from Al-Jabr, Saudi Arabia. Unfortunately, I have some serious problems with the car nowadays which I think are due to bad manufacturing. The panorama does not work properly. If it is open, it does not close easily. Consequently, I decided not to open it again. In addition, there is a big stain in the colour of the hood. Moreover, there are cracks in front of the passenger next to the driver. Finally, there is a strange smell once the A/C is turned on. I have contacted Al-Jabr and they informed me that I have to pay for all those problems to be fixed since the warranty is expired. My question is: Do KIA cars last only for just 5 years?
Regards,
Attiya Atta
Desired outcome: Bad car.
Kia in Quakertown Tim the service advisor
I am very disappointed with the service i received from Tim the service advisor in Quakertown p.a. I had my car Towed from NJ to Quakertown for service on Oct 14, 2023. Tim greeted me and told me where to put my car and that it would be Mon or Tues before anyone can look at it. That was fine with me. I then asked when will i be able to get a loaner until...
Read full review of KIA MotorsMy paint Job on my 2014 Sorrento
Hello I have a 2014 Kia Sorrento and the paint has cracked, split and fell off as thousands of other kia's... What is Kia doing regarding this issue.. This is my second time trying to contact you regarding this issue. My car looks horrible, No one should have to deal with this on a vehicle. Kia needs to make this right. As you can clearly see in my photos, this is just not normal ware and tare on the paint. Its a bad paint job just like the others, It should not show signs of rust either. :( come on Kia do better..
Desired outcome: I would like my car re-painted to look like it should.. I want a guarantee on the new paint job also.
Kia Sorento
I have owned this car from new and has always been garaged. It does have a few miles on it but have always been serviced by Kia or Hyundai. Last year the car developed a noise when you first start the car. I looked it up on Kia web site and found that it is a timing belt tensioner in which Kia knew was bad as they have a new part and part number for. This is an expensive job but Kia is not interested in doing anything about it. The most recent issue is now it is overheating, and Kia said I need to replace the engine at around $9,000.00 dollar because they are having issues with head bolts that were not correct.
I received a letter about another issue and that they would extend the warranty to 150000 miles. This car has only 120000 miles and I believe that both of these issues should be covered as they are known issues and very expensive.
Desired outcome: Dealer or Kia wants to help at all.
2023 KIA Niro
My 2023 KIA Niro has under 18,000 miles, it was towed to Riverchase KIA in Pelham, AL on 9/5. It is under warranty. It took them 3 weeks (9/26) to diagnose the issue. Since then, they claim they received a faulty part and would order another one and receive it on 10/10. I have heard nothing.
Last week I received a Safety Recall Notice, for which you have no fix. I'm afraid this is exactly what is going on with my vehicle. I want my money back or another new vehicle per Alabama Lemon Law.
I have submitted a complaint to the Alabama Attorney General - Steve Marshall and the Better Business Bureau. I'm paying for this vehicle, yet KIA has no options to fix it!
I need a car. I'm 62, and I have to ride my bike to work 2 miles each way, but it's starting to get dark outside and it's not safe with the broken sidewalks.
DO the right thing!
Desired outcome: I want my money back per Alabama Lemon Law or a new vehicle.
2021 KIA Telluride EX
Bought a used 2021 Kia Telluride with 25k miles and since we've purchased the vehicle the heater only works at max temperature. If you try to set the thermostat at any temperature below max you get luke warm or outright cold air. It also happens everytime the vehicle has to stop at a stop sign or stop light regardless of what the temperature setting is on.
The vehicle has been to the dealership a number of times over the last year where they've replaced the thermostat and radiator with no improvement. The dealership seems unable to diagnose the real issue or they know what the probelm is and refuse to admit their is an issue. Each time I get the vehicle back and read the paperwork they say the vehicle's heating system is operating normally. However, they're outright lying because the only way you are getting any heat is on high and high only. There's no midrange and still continues to blow cold air at idle or anytime the vehicle comes to a stop.
Desired outcome: The vehicle is fixed correctly or KIA buys back the vehicle at full purchase price. KIA needs to admit to the design flaw and fix it or face a class action lawsuit!!!!
KIA Sorento 2014
On October 12, 2023, I was washing the hood of my Pearl White, 2014, KIA Sorrento, when with no warning or any signs of a bubbles etc. in the paint, the paint just slid right off in three separate places on the hood. I have read 100’s of complaints today concerning this same thing, and especially with the Pearl White Paint. Apparently KIA is not accepting responsibility for this. My SUV only has about 85,000 miles on it and I had actually hoped it would be my last vehicle. KIA should be made to paint my vehicle.
KIA Motors Reviews 0
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Overview of KIA Motors complaint handling
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KIA Motors Contacts
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KIA Motors emailsmarketing@kia.com100%Confidence score: 100%Support
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KIA Motors address12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
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KIA Motors social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 31, 2024
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Mini van is worthless - please record thisRecent comments about KIA Motors company
Not receiving phone calls back from Danbury Kia about the replacement of my radio that is still under warrantyOur Commitment
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