KIA Motors
Reviews and Complaints

Dear kia india team,
I purchased new kia seltos car on 23/09/2019 from west coast motors ahmedabad, gujarat. But when I take delivery from showroom car does not start, I think fuel may be not filled. Suddenly trying three four times engine start, after I was facing same issues many times, after I complained to dealer some people from workshop was come and check my car and they said now car is ready, after next day same issue repeat and I complained again and again driver came to my factory and take my car for repair and same time told me I will connect your car to software and reset all things now will never having issues, and next day I am facing same issue and I complained to dealer and force to change my car, and dealer take car return on 30/08/2019 and gave service car on 06/09/2019 (mahindra marazzo) and promise me to give new kia seltos car with in 4 or 5 days but till today (18/09/19) I not received new car. I am calling to sales manager daily he said your car is ready I will call you when its leave from kia india, but till today he was never call me, so kindly tell me what should I do.?
My contact details:-
Name:- harsh arvindbhai panchal
Mobile:- +91 [protected]
Email:- [protected]@gmail.com

On Saturday August 24th 2019 around 6 pm I got a flat tire. I called roadside assistance and was told It would cost me $139.00. I told them I have free roadside assistance. My car is a lease and I got in April 25th 2019. They said I don't have a road side assistance program. I hung up and called my insurance company whom did not put roadside assistance on my policy when I got the new policy for my car.

I then called Kia roadside assistance again and was told it would be $159.00 because I called a second time. I paid and they said they would mail me my receipt. Which I never received. I was towed to Gateway Kia Denville NJ. Anthony Hyatt told me I do have the free roadside assistance.

This is my second request for a refund of $159.00.

Please contact me at [protected] or email me at [protected]@weichertfinancial.com

Joanne Benito vin #3KPF24AD0JE099815

On 5/6/19 I had my Sorento towed to Fuccillo KIA of Clay (315.657.9000) for repair. Seeing I could not drive the car I had it delivered before my scheduled appointment and the rep. said he would try to fit it in. After about 2-3 weeks of not hearing from them I placed a call and was told they had discovered an after market car starter that was not wired in correctly. I okay'd the removal and rewiring.

2 weeks went by without contact so again I initiated the conversation. At this time and after being tossed around and on hold I started to become frustrated with the level of customer service. I also started to feel less confident of their professionalism. I was told that they had been running tests with KIA feedback to determine what else could be causing my car not to start properly. I was told they thought it "might" be the smart key module. I was not happy with the lack of confidence the part would fix my issue, but I wanted my car fixed so I okay'd the order and installation of a $600.00+ part.

Another 2-3 weeks went by with no word from the dealer! Again I had to call them and was told very abruptly that the part did not come in. At this time I contacted the manager. I spoke to him about the horrible customer service and lack of communication. I was never offered an apology, nor did I get the impression he really identified with the seriousness of the service or lack of I was receiving. When I asked him about a courtesy vehicle I was ignored and never offered compensation. As of 9/11/19 my car is still not fixed and I have been told by KIA that the part is still on back order with no ETA!

I want my car repaired and compensation for the thousand plus dollars I have had to pay for a rental!

I do have voicemail recordings of calls, but was unable to submit them due to the format. If you wish to have those I can provide them.

Hello and good evening my son purchased this car less than a month ago from the KIA dealership in North Huntington PA. This car has been to the dealership over 5 times for the same issue the second day he had this car he had to get it towed to the KIA dealership in Wexford Pa while his car was in this facility they lied and said they fixed and checked his E BREAK and regular break and the same problem continued the next day. The issues that this car has had is that when he is driving the car it is either stopping on its own and will not go or slowing down while driving. This is very dangerous.My son is a 19 year old college student and he should not have to deal with this while trying to go to school and get an education. He was also told by the mananger of the north Huntington store that it would take them 5!months to fix his car . What I suggest is that they give my son his down payment back or a new car with the same payment. His car payment is due at the end of this month and I don't think he should have to pay it he has only driven this car 2 times .I can be reached at +[protected] and my name is Sonya . Thanks

I purchased my 2013 Sorento with an upgrade GDI engine as a new vehicle in November 2012. Have experienced numerous serious and expensive issues with this vehicle in the past two years. Currently I have a KIA case number [protected]. Case manager not showing me even the courtesy of returning my calls. Continued periodic check engine light problems. The last, Aug 20, 2019 I was told that my vehicle requires a new engine which I will have to pay for. I have kept my oil change appointments for the entire time that I have owned this vehicle, the last of which was in July 2019. I have an open case with the BBB also, case # 1925140. The issue with this engine was and is not my fault. Dealership will provide me with my service records tomorrow September 10, 2019. Needless to say I am extremely upset and will fight KIA case managers decision as vehemently as I can.

My name is Miranda Gallegos I own a 2012 KIA Sorento Vin # 5xyktca65cg233388 I'm waiting on a reimbursement check from consumer affairs. It's been 5 weeks they keep giving me the run around Everytime I call. I never get a straight answer from consumer affairs. Ive lost alot of money due to this whole situation. You can contact me at [protected]. I'm not sure what else to do.

I purchased a 2018 Kia Cerato from SVM Kia Roseville and took delivery of it on 2 September 2018, the registered No of the vehicle is CR*51*KO .

I took the vehicle back to Kia 14.8.19 for the 12 month 15000kl service. I advised them on booking it in of the problem I was having with factory fitted GPS system in so far as the system was out of date from the date I purchased it and cited examples of how I was using approaching a set of lights which I knew had been in place/existence for over 2-3 years but the GPS advised to take the second exit. Other examples of where the system advised me to turn right but again from my own knowledge I knew that was wrong as the street was one way.

It was obvious to me over the first 11 months I had the vehicle the GPS system was hopelessly out of date. I left this issue to have rectified on 1st service which was done on 14/8/19. On booking the car in I raised this issue with Eliza Brown of Kia and she advised me that GPS updates could not be done unless I paid $300.00.

I found this was very strange for such a policy to be in force via Kia Australia, I complained to her about this and she advised to put my complaint in writing to Kia Australia. I am sure that if the GPS system installed in your vehicles sold, it should be updated for at least the 1st service without charge to the customer.

Sincerely
Ray Bowles
[protected] or ray.[protected]@optusnet, com.au

2015 Kia reo 1.6 wen got the car didnt have it a week check engin light came on took it back to the dealer where we bought it they said the coumputer needed reset, they said they reset the coumputer . Didnt help ever time the humity changes the light comes on or goes off. now it is going threw 1 1/2 quarts of oil a week. fnis is the worst car we have ever had.this car should have been recalled.

I have prebooked Seltos HTX IVT 1.5 Petrol with your dealer Allied Motors, Sector I, noida, Uttar pradesh (Booking id B201900621) on 12/8/2019. The dealer is not responding properly and not professional at all. I would like to know when my car will be delivered. The sales staff are very unprofessional and non responsive. They themselves are not aware of the features of the product they are selling.

On 2014 we bough a 2013 KIA Sorrento SX from Halleen Kia near Cleveland Ohio. When we bough the Sorrento it had 4, 500 miles because it was a "Demo" model. We were assure that the vehicle extended warranty will go to 104, 500 because we bought it as a new unit with these many miles. We love our vehicle, we took it in many family trips. This year when the unit was approaching 100, 000 miles we start having issues, at this point the dealer informed us that the warranty will no extend after 100, 000 miles. We where disappointed but is no way to argue with the dealer. When the Sorrento passed 105, 000 miles the engine start running hot. We took it to our local repair shop that recommended replacing the radiator, we did. Still was running hot, we replace the thermostat. still same. Then we got informed that the Sorento had the symptoms of a damage head gasket. We took it to our main mechanic that after some diagnostics informed us that they would not recommend replacing the head gasket but we should replace the complete engine. We contacted Halleen Kia and were told that they would not do anything unless they had the car at their shop. We paid to take it to their shop last week. On Friday my wife got a call from the Service Manager and was told the first from the vehicle condition and engine condition that maintenance was not an issue, that he would get with the powers to be at KIA and see what they can arrange to help. Today we got a call and were told that KIA motors and Halleen KIA will not do anything for us. They will not replace the head gasket and the only recommendation is to replace the engine at our cost. We paid over $35, 000 for this vehicle and it did not last not even 5 years. This amount is not much to you but to us is a lot. We are a small business owner and we have a 2011 KIA soul rap with our company logos. For the most part we had very happy with the quality but now, I am concern. Like my communication with the Local dealer I think that you have bigger fish to fry and my call for help will go into deaf ears. Either way I think that if you do not hear from customers and their concern on the quality of you product you will find yourself in the group of car companies that are related with poor quality like YUGO, Dodge, etc. I will see if you will respond to my email.

Regards,

Pedro J. Barnes
[protected]@frontier.com
[protected]

I have booked Seltos even before its launch on 22 aug,
The executive who took my booking have been ignoring my requests for a proper test drive. He has been insisting me to come to the showroom at Celica motors Salt lake kolkata, for a short drive, not even a proper test drive.
Finally he assured me for a test drive on 2 nd aug .
I waited the whole day. In the evening when I asked him the reason for keeping me waiting, he started giving me lame excuses, that he couldnt go through the schedule for test drive as he was busy the whole day. Also he was not in a position to tell the next possible date.
In the meanwhile I found him quite arrogant and bluntly told me that I am free to complain anywhere for his misbehaviours.

I hope the company will not sit silently on this issue as the concerned person needs more training in terms of dealing with his customers.
Also the steps taken by kia should make him repent for his misadventures.

Sales person name -- Mr Sami Akhtar
Dealer -- Celica Kia, Salt lake, kolkata

My Name is Virmohan Singh. Mobile number is +91 [protected]. I was delivered Petrol manual transmission Kia Seltos on 26th August 2019 HTK+.
I had paid for the basic kit at the time of delivery.
Today is the 03rd of September and still no kit. And showroom representatives have been lying and now ignoring me for the past few days. Shame on Kia Allied Motors. You have just entered Indian market and the customer service you are giving is hopeless. I am totally disappointed in making this decision. A really bad one. I have all the proof and call recordings which I will be sending to your head office in Gurugram India today from my office.

I am leasing a KIA Sedona minivan made 2016. I bought car in 2017, Murch. Its almost 3 years and I had no complaints until recently. Car start losing power during driving. I stop at KIA Liberty in Mahwah NJ to find out what is wrong. After review I been told that my engine is sludge because I didn't change oil and according to KIAs law they can not repair car under warranty. I told them that as I remember I change oil 2 or 3 times during 2.5 year period. They request prove which I didn't have. So I took my car back and start driving to some shops which I believe can have of record of me changing an oil. Finally I got a service that had 3 records of my car being for oil change. One for 16000, one for 23000 and one for 28000. I came ti KIA with those records but warranty engine replacement was refused based on no record for car between 0 and 16000 miles. I told representative that maybe I did but can not find a service shop who perform a service. But even I forgot to change oil at first 16000 miles it couldn't damage an engine in my opinion because car was driven during summer 2017 and then 2.5 years without any problem and I was very happy with car performance. I am 72 years old and I am retired . This car is my lifesaver. I can't afford to spend $7000 to engine repair because KIA refused to warranty repair this car which in my opinion is not my fault . I don't know what made my engine sludge but I know for sure it is not my fault. I writing this letter to you hoping that you are reasonable Company and will help me to solve that problem. If you need talk to me and if you have any question you can reach me at [protected] or e-mail me at [protected]@gmail.com.
Best regards,
Vadim Ploshchansky
197 St. Nicholas Ave., Hillsdale, NJ 07642

I drive a kia sportage novus auto year 2008.
Problems:
1. For almost 2 years now my car's sport mode is not functioning, no spare part available anywhere.. I would like to buy a replacement gear knob assembly even if I have to order from korea.. For a right drive kia sportage!
2. I need to buy the original kia sportage 2008 side steps.. Mine broken! Also not available locally... Pls. Help me out!

Nawawi of shah alam, malaysia.

Hello. I bought my car Nov 2016. It has a problem around engine to oil. So service center ordered a part of it 8/3/2019. I am still waiting it. But the officer told me it will arrive 9/1/2019. Actually, they told it was supposed to arrive on 8/21/2019. They keep telling me that the part is out of country. To be honest, I could not understand why it takes too long. The service center is Matthew's Auto Kia in Binghamton in NY. The phone no is [protected]. The problem is I tried to complain this problem to Kia in person, but I called 8003334542 which is only for road service. I could not find any number for car problems. As a matter of fact, I want to know how long it takes to transfer the part from factory. I also have another car and it is easy to connect to complaing center when I have problem. However, Kia is not. Can you please verify it for me and let me know? My phone no is [protected]. Kyoungae Lee. If you need to talk with me, call me 8 to 12 in morning.

I owned a 2015 kia soul and in febuary my engine went. I went to a kia dealer in oakdale new york and they didnt say anything about kia having a problem with engine problems.in beginning of april I received a recall for this same issue and also the cadiliac converter is also a recall. Back at 90, 000 thousand miles I brought the same kia in to get the converter fixed at kia in rockville centre long island which was covered under warranty. So car had problems back then when engine went I had 121, 000 thousand miles on car. My complaint is that I had to go out and buy a new car which at the time I didnt feel ready to buy another kia. So I went out and bought a honda crv had to put down 4200.00 in cash and I still owned 3199.00 on my kia that the new dealer put into my loan. So I m looking for reibusment for all of this I feel if this would of happened a month later I wouldnt have this problem and I would be still driving a kia. I had to use my savings to get the new car.
My case number that I have been speaking to some of kia employees is [protected]
My number is [protected]
John pulos
444 broadway
Massapequa park ny 11762