KIA Motors
Reviews and Complaints

I purchased a car at Suntrup Kia on 7/14/18. During the Finance part of the deal, I was told by a Finance that I would be getting $3000 back in rebates and cancellation of Gap Insurance and it was added into my contract as a down payment. I was also told by the Finance Manager that once I received the money to let them know so that they could process the $3000 check that I had written to them. Every Monday I would let Kia know that I had not received the check and I would keep keeping in contact (which I was asked to do by the Finance Manager) with them to let them know the status. Well, about 4 weeks into it, Finance decided to try and run the check through and it bounced which caused an insufficient fund charge. I had not notified them (like she asked me to do) to let them know that it was ok to do so. So, the check (from the rebate) finally came and it was for $2398.98 and I made it an even $2400. I took them a Cashier's Check and told them that this is what I got back from the previous dealer. Since it was not the $3000 that I was told that I was going to get back, I was told that I still had to pay the balance of $600 and was asked if I had $100 that same day to put down as part of the $600. Keep in mind, I was never told that in the event that the check was not the $3000 I would have to pay the balance it was just stated that my rebate/Gap cancellation was $3000 (I didn't know if they actually called the other dealer and that is what they told Kia or what for them to come up with this amount) yes I signed the contract thinking that this is what I was going to get so that I could pass it on to Kia. So, I paid the $600 on 9/12/18 to them which I think is unfair because this was unexpected and I wanted them to have their money and not get harassed if I couldn't come up with it fast enough. My main complaint is that nothing was explained to me in a way I thought it should have been. Finance didn't go over the contract show how much my trade in was, how my down payment was calculated or anything like that. I was just told how much my monthly payments would be. I kind of felt like I was just the next person in line, let us get you out of the way so that we can move on to the next person. I went to Kia thinking that I would have a better experience and to give Kia a chance since I have always had business with Nissan or Toyota, but in turn it was not a good experience for me at all and I am not happy at all about how the Finance handled their business.

Dear Sir or Madam, my Name is Talal and I am a University Professor in Beirut, Lebanon. I am writing this complaint to notify you about what happened with me during these two weeks at KIA Lebanon service center. I have a Sportage that I have bought at the company in 2012 and I have been always since day 1 respecting all routine revisions as per policy. Twelve days ago on Friday, I went to the car service center for a regular oil change. 5 min after I left the center I started to hear a weird noise in my car, so I called the service center to check what is happening, but they answered me to bring the car back on Monday because they were about to close for today! I stopped the car at a wheels change workshop to check if this noise is coming from the wheels. But it turned out that the car was EMPTY from oil. They simply forgot to replace the oil and kept it empty at KIA Lebanon's service center. This is a big mismanagement issue.To make the story short, after I took the car to the center they started to make excuses in order not be blamed for this incident such as the car wouldn't have moved if it was empty rom oil (knowing that the oil filter was not changed)... After five days of calls and discussions and asking the company to check the security cameras that can prove the big mistake that they committed they admitted their fault and told me that the car will be repaired. However, they overcharged me with overpriced items that are not related such as radiator and seal oil etc. in order to cover up for the fees of the repairing. Not only that, but they gave me back the car with a noise in the front, and when I called them back to check why there is this noise, the KIA's technician told me that the sound is normal cause the oil needs time to reach the motor!
Unfortunately, and after my recent bad experience, I decided and my family to no longer buy any KIA product in Lebanon despite the fact that we loved our Sportage, simply because we do not want to work anymore with the Lebanese representative who is not qualified at all to be a representative for your esteemed company. My email is simply to draw your attention on what is happening and what may cause a bad image to the kIA brand. Hoping to hear back from you on my email [protected]@hotmail.com, have a nice day. Talal-

My car died on the side of the highway on my first day of work June 11 2018. Kia had a recall on the engine due to metal in the oil. No wonder all the oil changes i got never lasted. They waited for the engine to arrive for over 2 months. I finally got it back last week and it is broken again less than 7 days later. I was stranded on the highway in the rain again. Its now back in the shop and the service manager Dan says it will take another 3 weeks to diagnose. They have other engines to put in and mess up. I have spent over $3000 in rentals and tows and service and parts. Now they cannot even give me a loaner car. I saw them give another lady a loaner this morning at the dealership after telling me they had no more left. Also, Kia of Bowie gave me records stating that when they installed the new engine I was given new belts and hoses. I have clear pictures of a few days after I got the vehicle back that the belt was completely worn. Dan said..."Oh, they were supposed to replace those". I am about to lose my new government job and this issue is causing a financial hardship. I cannot get an hour to work and back each day, feed my family and maintain my bills while paying $250 a week for rental cars and random $100's for tows and diagnostic testing and parts.

the employee of spare part department refuse to refund the spare part although he is the one giving my the wrong item (approved by his hand writing )
I went to hem in Jeddah (madina road crossing Qurish St) to discus with hem .he refused & spoke by very bad way, although this is his mistake &
the spare part is intact, not open at AL.
this behavior is not accepted while I am thinking to buy a new car from Kia
I attached :
1- invoice
2-Paper approved his mistake (he cancelled the 1st item needed & gave me another code with wrong item not accepted by many electric car engineers.

Name : dr.Adel Khalifa
mob. : [protected]
E mail :[protected]@yahoo.com

I have taken this car in twice now to kia of orange park jax FL and Southside kia in jax fl. The car is having shifting issues and not only have I waited 9 hrs at Southside kia the first time now I am on 4 hrs here waiting at orange park kia. This is unacceptable that they can't locate an issue or have nothing to report timley... now if this is a lemon law issue it needs to be done and not keep having me wait around waiting my time and money I could be making working. Please call me asap to get this issue resolve or I am going to have to reach out to a lemon law lawyer.
Thank you,
Amanda Christopher

Dear customer support of KIA,

Im a regular customer of kia and i have fleet of kia cars, Please i need small support to know as per the standard time of KIA :how many hours and minutes the front wind shiel will take for replace it of kia sportage gt line model 2017.
Please reply to my bellow email:[protected]@gmail.com.

Wainting for your quick reply.

Best regards

I am really disappointed from what I had before couple of weeks

I don't know what kind of tires that I got with my car so after almost a year a tier will reach to this level

alhumdallah I stopped my car in the right time and I take it on recovery car to Musfaah for immediate change the tires as I am not expecting any thing from the Kia maintenance / service team and even I will not what to hear about checking with the manufacturer of tires and to hear stories, I believe my life is more important than hearing any stories

Seriously I am really disappointed and sad to say It was a mistake to get a car from kia which is totally unsafe for my life.

My husband and I leased 2 Kia vehicles on memorial day weekend at Karp Kia. This is our 3 rd Kia lease. My husband leased his first optima in 2015, a few months before he was diagnosed with stage 4 colon cancer. Our experience with the same salesman was horrible. We leased a Sportage and an Optima. When we picked up the cars, they were dirty. Michael, the salesman was wiping it down with a towel. I've leased cars before, they get washed, not wiped down. We weren't informed on anything the cars were equiped with except the dun roof snd automatic side mirrors. It was raining the day we looked at cars, we were not offered a test drive. I didnt make a big deal that day because my husband cannot be aggrevated or stressed, as he recieves chemo every other week.
We had turned in both of our leased cars, his optima and my Nissan mural. Karp paid off his 2 payments and my 3 payments. The aggravation continued when 1 1/2weeks later we get a notice from our bank of 4 overdraft fees. We find out it's because Kia and Nissan auto withdrew the June payment from our account, after both cars had been supposedly paid off by Karp. We are still out $140 and my husband's credit score went down a few points. When we called Michael his response was, our banking isn't his problem.
I've been jerked around since by Michael, Tim and Donna. It's Sept, last week we finally received the Kia refund in which went towards a payment. I hate the Sportage it's a peice of crap. The phone chargers don't work, the glass is cheap, the defoggers barely work, the brakes suck when stopped short, the radio sucks. I've been complaini goto Tim and Donna at Karp since June. They are nice, but I'm still being jerked around. I was told he can't do anything but somebody from Kia will call me. I've heard that every week for a month now. Now I need an oil change, it's the only car I've ever had that's horrible on gas mileage. I drive 20 miles each day back and forth to work. I hate it so much I don't drive anywhere else. I told Tim I need an oil change and I've heard the service center there sucks as well as their customer service and he said someone will call me today. It's 630 and still no call.
I've left unfavorable reviews on Karp website, Kia websites, Kia Instagram and Facebook. I will co tinge leaving bad reviews on this car, Karp and Kia unless somebody makes it right. This car is not worth my $359 a month with it's have of cheap GPS too. I need somebody to make this car or a replacement worth my $359. If I was paying $159, I wouldn't be as aggravated because that's what the car is worth.
I will never lease a Kia again and I will make sure anyone I know doesn't either
Marianne and Peter Duggan

I purchased a vehicle from the Cherry Hill Kia Triplex on 8/8/18. After 3 days of negotiating and 10 hours of sitting in the showroom, we finally came to an agreement on price and terms ($560/mo with 15, 000 miles/year). When I received my lease agreement, the lease terms had been changed (without my knowledge). The lease states 10, 000 miles/year. I was upfront and honest with my salesman (Mike), stating that 10, 000 miles/year wasn't enough and we went back and forth on price, until we came to the agreement of $560/mo with 15, 000 miles/year. I went back to the dealership on 9/1 to have, what I thought was a typo, fixed and got the run around. I met with the sales floor manager who stated that I should have caught it on the paperwork; to my sales guy (Mike) or magically had amnesia about the full 3 day negotiations; to finance (Rich) or said he just did what he was told; to the sales floor manager who said too bad, I'll throw in your first maintenance for free. I was lied to and deceived about the terms of the lease. That was not our agreement and they did a "bait and switch" and they don't care. They got paid and I'm just a dumb woman and they got one over on me. I find this behavior to be unethical and downright ignorant. I want to make a formal complaint about this dealership and the way I was treated. On 9/1, they put me in a cubicle for an hour and it was only after I starting talking to the customers, that I was placed in a closed door office. This lease needs to be fixed to the agreed upon terms. I will do whatever I need to do, to make sure that this doesn't happen to someone else; whether it be social media or contacting the local news stations. I'm sure I'm not the first one they did this to, but I'll make sure I'm the last.

I have an air condition problem especially it get worm when car not moving, i took the car to KIA car agent today 4 September at about 7 am. They told me i need to leave the car with them to be check the problem, then after it got checked it will be decided how many additional days needed to be fixed.

They claim that their workshop is very loaded right now.

I asked if they will provide an alternate car to be used temperately for that long time waiting which could be at minimum 10 to 15 working days, otherwise i need to rent a car on my own expenses for that approx. two weeks. Their reply was negative, and cannot provide an alternate car for free for me.

My complain is that we sucked with that un-capable agent in Kuwait where he sell very good volume of cars in Kuwait but at the same time he does not have that same parallel maintenance support capabilities.

This will make people and i will be first of them to be reluctant to buy new KIA car in the future due to lack of capability of maintenance support.

I hope i can get your feedback ASAP.

Hi,

I owned a Rio since Dec2014, my car age is less than 4 years but this year i have been facing issue which I felt strange as I never have it before for my previous national car. I bought the car because i saw the improvement and design and i thought the quality and after sales service should be as good as the Japanase but it totally failed me.

Last two months, I've been asked to change the part call "bush" due to some noise under my passenger seats. I raise the question why is it need to change when my car is still very new? (My mileage is less than 70K) And answer i got was : "your car is already old", that really make me disappointed when i thought Korean cars was not supposed to be so bad quality as compares to Japanese car.

This morning, when i drove to work i heard noise of 'hissing' coming from dash-pot with air-con less cold. I suspected gas leaking, hence i drove straight into the service centre in malaysia located at petaling jaya, selangor under name Red Cube.(service job no.[protected])

Now i got the service called that telling me my cooling coil spoil and i will need to repair and change. Here is my another doubts towards your car again, why is it so easily to spoil when the car is still so new? I asked the service officer and the answer i got is 'NOT SURE' due to what cause, just for your information i been sending my car to KIA service centre since day one i bought the car. If there is anything goes wrong your service consultant should be able to know why but again i was so disappointed again.
Now the answer i get is, they will 'try' to submit my case for warranty claim and it will depends on approval?! (My car is still under warranty) For this process will take one week for waiting the approval, at the same time there is no parts available and minimum will need to wait for a month?! So all in i have to drive my car under hot conditions, remember I am from Malaysia is hot weather.

As a consumer that happily to own a korean car but ended up now with full of fears and disappointment, is anyone that is professional enough to explain how could all the quality issue above happen easily when the car is less than 4 years? Besides the major issues above, there is many small issues happening during my 3 years plus drive.

I sincerely hope to receive an clear explanation and solution that will bring back my confidence towards your brand again that is the reason why i send this complaint as i noticed there is no one in malaysia will able to help me. I really hope that is you are selling your car in any country, please make sure all your staffs are well train and knowledgeable enough to help all consumers.

Thank you and looking forward for your reply soon.

My name Erwin Rachim (M:+[protected] / E:[protected]@yahoo.com). I have been a loyal customer since 2011 and always have my car service with you.

I would like to express my disappointment from your unsatisfactory service. I received an "Eid Al Adha offer" thru text from KIA Service of free check up, discount on parts and labor. I gave my 2011 KIA Cerato for service on 18 Aug 2018 and being informed by an agent named Erwin that the labor will cost around AED600 but came to my surprise I had to pay double when collecting the car however I was not discussed for the additional charges for additional services (around AED1, 300 and total amount AED2, 598.50 including parts)

On 26 August a week after servicing, I was about to go out with friends and to my surprise, my car broke down due to battery dead. It such a big embarrassment for me and had to call for taxi instead. How could a professional company such KIA could missed to check my battery since I paid that big amount with the promo of free check up?

I hope you agree with me that this is not acceptable under any circumstances. trust you would deal with this issue in top urgent fashion. I also trust that you would prevent this such issue to any client in the future. Please find attached the promo, my receipt and battery receipt.

Looking forward to hear positive feedback and what you can compensate for your client.

Regards,
Erwin Rachim

Bought this car in Nov 2017. Start having problem with car somewhere in July 2018. Car will jerk when speed change from 20km - 40km and from 40 -60km. Went to Kia Service Centre in Semenyih. Foreman said may have problem with gearbox valve body. Foreman has requested from hq to replace valve and harness wiring. Still under warranty. Till to date not getting the two items to do replacement. Please expedite before car problem becomes serious.

I just purchased a 2016 Optima in June 2018. It has been in the shop at the dealership for 10 weeks now. All the dashboard warning lights will come on. When this happens, the car has no power steering, the airbags supposedly won't work, the traction control is turned off, the ac will not work, power brakes don't work, the odometer and tach will not work. Kia customer service is a joke. They claim my case has been upgraded to their escalation department, but a month later still no contact with that department. I think it's time I get a lawyer.

I spoke with my friend Carolyn Spradlin on August 26 at Calvary Baptist to inquire about her recent new car purchase
At Fuccillo Kia in Port Charlotte.
I could not help to notice that something was bothering her and upon further conversation found out that her
2015 Kia Optima was towed to Fuccillo Kia only to find out that her engine was seized due to her negligence in
Not having the oil changed!
To give you a brief snapshot Carolyn is the sweetest kindness woman I know, however she has zero knowledge
on automobiles including the maintenance requirements.
I called Carolyn the next day to get permission to go talk to the service manager at Fuccillo Kia and physically see
The 2015 Kia which she purchased new at the Kia of Venice.
The service manager opened the hood and I was able to clearly see a black sludge on the dipstick!
He also showed me the service interval display was in the off position?
Clearly the cars failure was due to the fact that from 2015 to 2018 no oil change was done and at 25, 000
Miles it finally seized the engine.
Clearly any powertrain warranty would be void due to the customer(s) neglect! (Maybe some blame)
The pressing question is why was the interval display in the OFF position? Clearly Carolyn would have no
Clue how to get to the display.
The only logical conclusion would be that the interval display was either in the OFF position from the
Kia factory or Kia of Venice inadvertently turned it off?
In conclusion yes Carolyn is at fault, however if the service interval was in the ON position she would of
Seen the lighted display reminder to have the engine serviced!
Another interesting fact is that she took the car to Facillo Kia of Port Charlotte prior to have her
Battery replaced and tires rotated because she was taking a road trip to Michigan and verbally ask them
To check over the car? The car had 17, 000 miles, surely if the service technicians took out the
Dipstick they would have clearly seen some pretty black oil? Being a maintenance tech for 31 years
At Intel corporation I would of thought it would be a no brainer all fluid levels would of been
Checked for her?

I just beside myself . I went to Gateway Kia on Friday because of the incentive they we're having. Hoping they could help with my situation. Sat with Shane Rice. He said he had all my information. I don't think he did. So explain to him what my situation was . I owe $20240.36 on my Toyota Corolla. That I have bad credit, no cosigner and no money to put down. And thinking of the incentive that they our offering would help. He appraised the car at $13000 and the incentive was at $5000. I'm ok with that. Than he tells me I'm approved for Kia Forte, car loan but I would need to pay off the $2240 in negative equity. Which I don't have . So I text him on Saturday ask him with my perks I get through work would that help . He said he would contact me on Monday. So he can work on this. Well didn't hear from email his manager Bob, than I get an email 5 mins later telling me there nothing we can do . That was it . So I email Shane and bob back asking fir an amount so I can see if I can get approved by a credit union nothing. I feel like I'm just a joke to people like I'm stupid because that's how he made me feel. I just wanted a car payment lower and the Kia Forte is want I want. I don't know what this is going to come of but I'm just tried of being lye to and now I don't think my loan was ever approved. This was all a lye to get me in and that I was never approved

i initially spoke to BETHANY FROM KIA CUSTOMER SERVICE on 8/13 told her about having to replace a drive shaft in my kia her response, too bad can't help you, i also called quirk where i got the part from and they said they would honor the warranty and then lied and said oh sorry not going to do that, then i received a phone call from kia called back with a case number that was left on my phone just got off the phone with JACOB and again said will not help you there are 3 components and i meet none of them 1 not original owner 2, my mechanics put the part in wrong 3 and here's the bull did not have a KIA DEALERSHIP PUT THE PART IN what a scam, there is only one way to put this in but according to JACOB oh no it is very specific way to replace the drive shaft so i called my mechanics to let them know they are doing it wrong, , i said it in my initial complaint i will never buy kia, and i will let my family and friends know that if they have a kia this is the kind of service you will not get from KIA

I have KIA- Sportage 2016, bought it from Al-Jaber distributor in KSA

I entered the car many time to the work shop many time as I faced an continues problem which is that back doors stack and wont open (from Inside & Outside)
The distributor fixed the issue and its keeps come again & again and in each time I forced to rent a car until The distributor fix the issue . as per The distributor this issue is very common in SPORTAG-2016.

On 31 of July 2018 I entered my car to Fix the following issues :
1- lightning System
2- Wisher fluid leaking
3- Back Doors Issue
4- 40Km maintenance

On the 1 of August I received SMS from The distributor to come and collect my car without fixing the issues due to shortage in the spear parts, which will be available very soon, until now I didn't received any feedback from their side and I tired to call the them many times but without any response & I call the in charge engineer but also I didn't get any response & and due to my working hours I cant go to their branch as I finished work after their working hours ...

So kindly I need your kind support regarding the above and its right that Back Doors Issues are very common in SPORTAG-2016.

Mohammad Hosni
+966 [protected]