KIA Motors
Reviews and Complaints

I complaint earlier on 21 June 2010 to your kind company after too many local complaints to Kia Motors Egypt that the AC if my Kia Carens car is not working. One of the reasons that encuraged me to buy this car was my idea that the car has a very good AC, unfortunately, this turned out to be totally untrue and the maintenance is really horrible. I am suffering ever since I bought the car which I really regret. I will advise every one I know about the bad experience I have with Kia Motors Egypt and the repeat ignorance to my very valid complaints. the car is still warranted and every time I go to the maintenance they promise that they will fix the problem. this never becomes true and I am still suffering as well as my family members when we use the car. The car is currently in the maintenance in Kia Motors Egypt Abu Rawas, kindly take any professional steps if possible to advise them to handle my case more efficiently, the agent name is Ashraf Hussein. I will also seek any other legal way to reserve my rights and to prove that this problem is a living problem although the car is a brand new (first hand). Thanks in advance. the car chassis number is 7297487, the motor number is 603706 and the plate number is 917wft. My name is Mahmoud Marzouk, my cell phone number [protected] and my email is [protected]@hotmail.com

Dear Sir/Madam
I am writing to you to complain about a serious problem in Atlaskhodro Tehran, (disorder and inattention to customer).I have purchased a sorento EX3300 cc, model 2008, vin no: KNEJC525885822935 for my wife about 50 days ago.I changed Oxygen sensors (they completely stopped working) in agency no.642 Shiraz on 29 may 2011 but Atlas khodro did not accept guaranty and charged me money because having problem with that agency.The agency manager payed half of the money to respecting me and I payed the rest. I made a call to Atlas khodro On 25 June 2011 and explained that to one of their staff in C.R.M ward (Mrs, Saboohi) and in addition requested her the car's gauranty card and guide book and wanted her to solve lake of new engine number with car's sale-deed.She told me that the problems would be fixed but in fact nothing has happened.I telepaoned many times but she was not at her office, I left her massages but she did not reply.I telephoned there and spoke with Mr, Modarresi the manager of Atlaskhodro on 6 July 2011 and explained the situation to him but he did not pay any attention to my matter and refer me to Mrs, Saboohi but she was not at her office again.5 days have now passed and I have not received any communication from your agency in Iran at all.
In addition my car needs to mend and change knock sensor, left and catolisor converter bank 2 that I visited agency no.643 on 29 June to fix that but they have not spare.12 days have passed but the spares have not arrived from Tehran yet.I called this morning to Shiraz agency and they told me that the spares would arrive from Tehran 10 days later.This situation is causing many problems for me during this very hot weather.It is affecting my work and my life.Naturally I am very concerned about this.
I would be very grateful if you would attend to my matters as soon as possible.Thank you for your co-operating in advance.
I look forward to your reply.

Yours faithfully
Shahram

I have message on my phone sayaing that i won someting. I wouldlike yo know what to do.

I am writing to you because I have been ripped off by Kia Motors (Reliable International Automotive) Salalah - Sultanate of Oman. I bought a Brand New Kia Soul 2011 in April which I regret that I have done such a mistake due to the problems I am facing with your product and dealer in Salalah. Please see below the main three problems I faced that needs from you an action and clarification.
First: After receiving the vehicle I realized that whenever am hitting the brakes a strange sound comes from the left side which should not happen in a brand new car, checked with kia motors Salalah (Reliable International Automotive) while reporting the vehicle for service (1000 KM – approx in April end or beginning May ) informed them about that strange sound, the service Engineer in charge(Rajeswaran) himself was dealing with me and said he will check that meantime, he was offering me car polishing that I have said am not interested but he kept pushing me to do it till I agreed, then I was appointed to receive back the vehicle next day, first thing I have asked is the sound coming from the brake is done? The gentleman at the reception said that he is not sure because what is mentioned is only the 1000 KM service! What an answer! I asked him to call his superior Mr. Rajeswaran – he came and I asked him “Did you check the brakes?” he said “I will check” apparently what happened is” they forgot to check the brake because he was more focus on the 25 OMR which is the cost of the car polish, then he asked me to drive the car as a trial to check that sound, afterwards he surprised me with a shocking, disappointing, careless and unprofessional answer saying “No Sir, We have checked the brakes, it is fine! That sound is normal! I can take you now to try any other Kia Brand New and you will find the same, we can check again while reporting the vehicle for the service while reaching 5000 KM” I asked him “is it safe to drive the vehicle while there is such a sound coming from the brakes? He said “yes, of course you can no worries that sound is normal! As if I have never drove a brand new car so, am wondering is that what you call service. Is it the kind of service that you provide to your customers?
Second: Low quality of tiers provided as I one day I found my rear right tire is completely flat, went to get the spare tire which was the first time for me to check and again was shocked when I found it a totally different one that I have and was not tubeless.
Third: Disgrace, Awful cheap Quality, Unsafe & Rip off I have experience all of these with your company and vehicle. Two days ago was driving and the end up with a road that has a defects (under maintenance) so, I decided to turn back from the way I came was almost driving with ZERO SPEED DUE TO THE ROAD DEFFECTS THERE WAS NO LIGHTS AS WELL HOWEVER, WHILE TRUNING FOUND THE VEHICLE HIT BY AN OBJECT I STOPPED, SWITCHED OFF THE ENGINE AND WENT DOWN TO CHECK WHAT HAPPENED, DICOVERED THAT I HIT A PLATFORM (FROM THE RIGHT SIDE OF THE VEHICLE) THE BUMPER FORM THAT SIDE WAS SLIGHTLY BENDED BUT WAS SURPRISED BY SEEING AN OIL LEACKAGE HOWEVER, CALLED A CAR TO PULL ME VEHICLE AS IT WAS NOT ABLE TO MOVE. MY QUESTION IS “WHAT QUALITY IS THAT YOU HAVE?” IN THE POLCE REPORT (SEE ATTACHED) SAYS THAT IT IS “A MINOR ACCIDENT” I CAN ASSURE YOU IF I WAS DRIVING A BYCYCLE NOT EVEN A MOTOR BIKE WILL HAVE NO HARM TO IT BUT THE MOST SHOCKING PART IS WHEN I GOT THE DAMAGE REPORT (SEE ATTACHED) FROM THE DEALER Kia Motors (Reliable International Automotive) THAT STATES A PLENTY OF DAMAGES THAT IS UNBELIEVABLE TO BE CAUSED FROM SUCH A MINOR ACCIEDNT, WHICH MAKES ME ASK “WHAT SAFETY STANDARS DO YOU HAVE? WHAT ARE MY CHANCES TO LIVE IF THAT WAS A REAL CAR ACCEDENT? I WOULD HAVE BEEN DEAD? AND AS ALL OF THAT WAS NOT ENOUGH TO MAKE MY LIFE HAPPIER YOUR COMPANY SHOWS IN THE ATTACHED DAMAGED REPORT THAT THE TOTAL COST IS OMR 6808.600, YOU ARE RIPPING ME OFF, HOW CAN YOU CHARGE ME WITH THAT AMOUNT IF THE VEHICLE PRICE IS OMR 5850.
THINK I HAVE SAID ENOUGH AND YOU HAVE TO GET BACK TO ME WITH A CONVENIENT ACTION AND ANSWERS TO MY QUESTIONS? BEACAUSE I ASSURE YOU I WILL SUIT YOU FOR ALL OF THESE DAMAGES BEEN CAUSED TO ME BY YOUR COMPANY WHETHER FROM THE SERVICE OR THE PRODUCT
AWAITING YOUR SOONEST REPLY
UNFORTUNATELY, AM NOT ABLE TO UPLOAD THE ATTACHEMENT IT IS A PDF FILE CAN YOU ADVISE WHAT TO DO?
MARIO DI PIETRO

On march 15 the side wall of my tire 2110 soul went out om june 15 side wall on the tire went out I had to replace both tires the first tire cost me 102.50 and second tire cost me 102.50 I went to the service department told me I would have to replaced them I think you sold me bad tires you replace all tires at you cost I should not have to pay for them

I owned a KIA Spektra car.I replaced my car’s timing belt when my car mileage was 55561km at KIA authorized service outlet, Hong Wan Auto Sdn. Bhd (Teluk Intan). I then had to go back to the service centre for three more times within the 1st month due to problems such as slow pick up and jerky movement. These visitations were not recorded in my service book and they did not even have the courtesy to inform me what was wrong. Perhaps they think the car language was too complicated to a girl like me.
Not long after that I was transferred to Ipoh and I was only too happy to bring my car for service at another KIA service centre.
Recently, my car halted suddenly in a busy road in Gopeng. My car was towed to a nearby workshop in Ipoh. I was informed that my car sudden collapse was due to my timing belt which snapped into two. My mileage at that time was about 81000km. It was just 13 months and less than 30000km since I replaced the timing belt.
I was obviously unhappy as I thought that a timing belt was supposed to last for 60000km or 3 years whichever come first.
When I brought this matter to the Kia service Teluk Intan on 18th April, I was appalled at their level of professionalism. Not only did they not take my problem seriously, the staff actually LAUGHED at my case and said that they can’t do anything with my car problem.
I later received a call from Mr Bala from KIA Service Centre said that I could get my car to the nearest KIA service in Ipoh (which I’m OK with) for further assessment. He then changed his mind and called me to get my car towed to Teluk Intan. I don’t understand the complexity of this problem. When I first bought my car, I was told I can have my car serviced at any KIA service outlets confidently, but when this problem aroused, I have to bring my car back to the exact outlet that replaces the timing belt. Isn’t this time consuming and expensive for me? Does this means that not all KIA outlets have the same trained and skilled mechanic to access a car’s problem when it gives away? If I was transferred to Johor and my car gave way in that state, does this mean I have to get my car towed all the way back to Teluk Intan for the so- call ‘proper’ assessment. If I knew this, I would not in a million years buy a KIA car.
I was also informed that the warranty for a timing belt is 6 months or 10000km. We are all advised to replace our car timing belt at an interval of 60000km or 3 years, whichever come first. A part of top quality should give a warranty of at least half its life time.
I later summitted my complaint via email to the KIA Malaysia website. They called me up and informed me to bring my car to the nearest Kia centre in Menglembu to have a proper assessment. I sent my car on the 21th of April. I then received call from them informing what I already knew that my car’s timing belt snapped into two. They are looking into this matter and will get back to me on who should bear the cost of repairing. I have not heard from them until two weeks later Mr. Saidi, representative from the KIA headquarters called to ask me whether I was contacted by KIA Menglembu representative about my car problem. Wouldn’t he be in a better position to know the progress of my case? Do I need to monitor KIA Menglembu’s customer service’s job on his behalf? I am a medical doctor and have a time-demanding job and it is stressing me out getting around Ipoh without my car. I demanded an explanation from him as soon as possible. He stated that my problem was not that easy to solve as I had brought my car to other mechanic first and there might be a chance of foul play. He said that I should have brought my car to the nearest KIA outlet. I asked him if he has medical illness and is receiving treatment in KL and during his visit to another state like Kelantan and if he had an heart attack, does this mean he has to travel all the way back to KL or he will go to the nearest hospital for immediate treatment? He did not answer my question and made a very serious accusation against me. He said that by bringing my car to another workshop, there is a possibility that the car mechanic or I could have cut the timing belt on purpose. How stupid is that? In this CSI age, didn’t he know a purposely cut belt would have a smooth edge on the belt whereas mine has rough and uneven edges? I do not think they actually assessed the problem at all! They just want to shove their responsibilities elsewhere and save the trouble of replacing the timing belt at their own cost.
I later demanded a written report from KIA Menglembu on whether they think it’s a foul play. I also dared them to report this to the police if they think I’m that pathetic enough to cut my own timing belt on a busy road in Gopeng .En. Saidi informed me that they can’t do anything as I did not bring my car back to Hong Wan Auto Sdn Berhad (Teluk Intan) after the first 10000km since my timing belt replacement as this is essential for them to check if the timing belt requires any tightening. When my timing belt was replaced, they did not volunteered this information to me and I am sure not many KIA car owners know this. I did brought my car to KIA service outlet in Kulim for service after 10, 000 km since replacing my timing belt. Shouldn’t the mechanic check the history of my car service that was clearly recorded in the service book and checked the condition of the timing belt? This could only mean not all KIA service outlets have trained and skilled mechanics that adheres to the procedure of proper service. I demanded an official report on my case and my request was denied as they trying clearly trying to cover up their sloppy service and incompetency.
I’m really frustrated with NAZA KIA customer service. I felt compelled to advice all KIA car owners to bear in mind that once you service your car in a particular KIA service outlet, you have to commit to that outlet forever. You are also advice to drive within the perimeter of the service outlet. You have to replace your timing belt every 6 month or 10000km as that is what the warranty covers or your other option is to bring it to the same outlet every 10000km to have the belt tighten. If your car gave way during weekends, midnight or public holiday, please wait to have it dealt with on the weekdays during working hour and do not even think about sending it to the nearest workshop or else you shall be suspected of foul play.
All those out there looking to buy a new car, don’t waste your time and money with KIA NAZA cars. Look elsewhere for a car brand that has a renowned reputation with excellent after sales customer and technical service. What good is a car if the service is lousy?
Regretted owning a KIA car.

Dear KIA CEO

I would like to bring the following to your attention
I bought a Kia Cerato Hatch 2 litre Auto from Kia Paarden Eiland.
The sales were great, but now I have a few problems that needs to be sorted out and the dealership has no interest whatsoever in providing me with decent service.
They dont respond, they dont come back to me, they just dont care.
I have to do everything and nag and moan to get something done.
I have never experienced such a bad attitude towards a customer in my life. They are basically saying "sorry sir, it is your problem now"
Are these the type of people you want to sell your product?
Doesnt matter how good the car is, with that type of service I would rather walk.
VERY VERY dissapointed.
I would never recommend KIA Paarden Eiland to any other person.

I bought 2011 Sportage 2.0 Diesel on March for 42.500€ . And I realized that my car has 136 HP whereas the other Sportages which have 184 HP have been sold for the same price since May! I paid the same price for the same model car but my car's motor has lower power! I trusted Kia trademark and I bought my first Kia car. Please tell me, was it a big mistake to buy a Kia car? If you upgrade the motor next year I could understand this. But you sell the same model (2011) car with different motors! Its incredible! I had contacted to you last week so Kia Turkey distributor (Celik Motor) called me yesterday and they told me that "Kia is responsible for motor upgrade not us and we wont change your car".

It seems they are right, I mean Kia Motors is responsible for ripping of me! But Kia rejects to change my car!

I opened a suitcace last week to both Celik Motor and Tek-Kar. Dont not buy a Kia car! Never!

I am the second owner of a 2004 Kia Optima that I purchased on 2/4/06. I had a 5 year or 60, 000 mile warranty. My engine started to make a rattling noise when I started it up cold so I took it into a Kia dealership on 10/30/06 with 18, 979 miles on it. They replaced lifters in my engine, which I have been told is not a good practice with such low mileage. On 11/20/06 my car started to make the same noise, so I took it back to a Kia dealership. At that time I had to leave it overnight and then when I returned they told me that I needed an oil change, which I paid for. They also said that I needed to get oil changes more frequently and then the noise would eventually go away. So after that I did get oil changes more frequently then normal. I then took my car into another Kia dealership for an oil change, and I asked them to listen to my engine noise again. They claimed that they couldn’t hear it or duplicate it but that I should continue to get more frequent oil changes. I then continued to get regular oil changes but didn’t have any other problem with my car aside for the engine noise that I was told would go away with enough oil changes. I recently took it in for an oil change to a non Kia dealer and was notified by them that my engine noise was because of collapsed lifters at the very least. I then took it into a Kia dealership where they notified me just from listening to it that I indeed had upper and lower engine noise and that I would need a new engine. My car is now not under warranty but they claim that the three times that I took it in for the same problem was not enough. I have gone through the Kia chains of command and been denied.

THE LOTTERY DEPARTMENT
Kia Motors UK. Limited
PO Box 464,
Stockport,
SK3 0WU,
United Kingdom.

Dear Winner,

This is to inform you that you have been selected for a cash prize of
£450, 000.00 (four hundred and fifty thousand Great British Pounds) and
a brand new KIA Optima Car from International programs held on the 3rd
of March, 20067 in London, UK.

Description of prize vehicle;

Year: 2006
Model: EX V6
Color (exterior/interior): Metallic / Diamond Silver Leather Seats
Mileage: 5
Transmission: Automatic 6 Speed
Options: Cold weather package, premium package, fold down rear seats
w/ski bag, am fm stereo with single in dash compact disc player.

The selection process was carried out through random selection in our
computerized email selection system(s) from a database of over 250, 000
email addresses drawn from all the continents of the world which you was
selected.

The KIA MOTORS Lottery is approved by the British Gaming Board and also
Licensed by the The International Association of Gaming Regulators
(IAGR). This promotional lottery is the 3rd of its kind and we intend to
sensitize the public.

To begin the processing of your prize you are to contact our claims
department for more infomation as regards procedures to claim your prize.
============================================================ ====

THE LOTTERY DEPARTMENT
Kia Motors UK. Limited
PO Box 464,
Stockport,
SK3 0WU,
United Kingdom
Mr Smith Hitcher BY EMAIL
Email: [protected]@yahoo.co.uk
Phone: +[protected]

============================================================ ====

Contact him by please providing him with your secret pin code x6hryz07
and your Reference Number KIA :[protected]/77.You are also advised to
provide him with the under listed informations as soon as possible:

1.Name in full.
2.Address.
3.Nationality.
4.Age.
5.Sex
6.Occupation.
7.Phone/Fax.
8.Present Country.
9.Short comment on our products. [optional].
10.Fax [optional].
11.Email address.

============================================================ ======

Please you are to provide him with the above listed details as soon as
possible so he can begin with the processing of your prize winnings.

Congratulations again from all our staff and thank you for being part
of our promotional program.

Mrs. Veronica Blunt
THE DIRECTOR PROMOTIONS
KIA MOTORS LOTTERY DEPARTMENT
UNITED KINGDOM

NOTE: ALL CORRESPONDENCE SHOULD BE SENT TO YOUR AGENT.

I purchased a brand new kia sportage with rust. I noticed within 2 hours of taking vehicle. Dealer has refused to give me new vehicle. After 3 weeks they said they would take car back and I would have to pay the difference in depreciation. There have been more issues but this is the major one. Kia canada said I have to deal with this dealer they are not responsible after car is sold to them. They dont stand behind there cars. Can you blame them, rust on a new car. What does that say about the quality of there cars.

04/05/2011
My name is jessenia acosta:
I purchased a kia soul like a month ago, my driver window broke down 2 weeks ago, the car statement I received almost on my due date to make my payment, the $3000.00 I gave down payment not reflected on that statement and on top all of this unconveniencies the situation below:
Today I went to the above location to acquiered a temporary tag. The receptionist wish was a very nice lady conducted me to this saleman dont know his name. He took me to his office then he told that sense my tag was already issued by that state that he couldn't provided me with a temp tag. Then I asked what if I get a ticket he said dont worry about it that they would take care of it. Telling me to do somthing wrong, that is like buying your car whitout insurance, you guys dont allow that right?. I got really mad cause of course I do not want a ticket or point on my licence. Then he told that if I didnt like it I can leave my car there until the tag arrives. Im a single mom with two kids. My mom is sick with cancer almost terminal and I need my car. Then there were kicking me out of the dealership cause I was making a show. I told them to call the cops to see what resolution we can find. They wouldnt, no customer service what so ever I like I was treated like a dog. Then another guy came and took me to his office and he said what is so hard about driving with your tag like that expired of course. Just dont drive like you want a ticket those were his words. Instead of them treating like a customer a was treated like a dog. And I will see if I can get lawyer consultation. Cause nobody informe about the tag situation, and they were telling me to do something illegal. I didnt hear. "miss acosta we apologized for the inconvenience that this might cause to you, we understant your situation but unfortunally we cant provided you with a temp tag cause where the situation might be.. No that didnt happen." of course I blew off, I did curse out like anybody would of done it my situation.

Since buying car it has been back on numerous occasions, last time it was due to the drive shaft seizing in the hub which also broke the clutch plate (which I was asked to pay for?) all the work was completed and the warranty company paid the majority I was told to pay for the new nut seal, clip and sensor, I have had the vehicle back for 2 months and now the clutch is slipping badly and at times it will not drive. Also the front wheel bearing seems noisy? This will be the 5th time it has been back in the 6 months I have had it.

My wife and I purchased a 2009 Kia Borrego from the Paramount Kia of Asheville North Carolina dealership for $35, 782.00 on October 16, 2009. We returned to the dealership on Friday, December 4, 2009 to sell the vehicle back (due to our dissatisfaction with it) and we were given a ballpark figure of $21, 000 as its value and were told that the used car sales manager would have to approve any re-purchase of the vehicle and also approve the amount.

We made several attempts to contact the used car sales manager (Dean Blanton) over the course of approximately a week and were not given the simple courtesy of a call back for approximately a week. We have since been informed that the vehicle will not be re-purchased by this dealership at any price. We had specifically asked the salesperson (Tonia Burleson) during the purchase process if this vehicle would retain its value well and we were both told by her that it would.

The vehicle at present has approximately 2300 miles on the odometer and the vehicle has no damage or defects whatsoever (other than those which may be inherent to the Kia manufacturing process itself.) When I remarked about the vehicle apparently not seeming to hold its value very well the only response I got from Ms. Burleson in the way of explanation was simply it’s not my fault”.

I’m not only troubled by the seeming lack of quality and thence value on the part of this almost brand new vehicle but also by the apathy and discourtesy shown by this member of the sales staff. We also asked during the sales process if the vehicle was front wheel drive and we were told that it was. We have since discovered that it’s not. We would never have purchased the vehicle had we been truthfully informed that it was not front wheel drive. We also were due a balance on our trade in and we were not told that our check would not be available until the following week until after we had signed the sales contract. The person who had to sign the check had somehow conveniently just left the dealership.

We have since found the vehicle to be woefully underpowered and that it has an overwhelmingly cheap and exceedingly light feel to it and lacks traction and stability under any and all driving conditions. In summary, we are both completely dissatisfied with the sales experience, the vehicle, the dealership, and Kia Corporation as a whole. Based on my experience in the legal field I feel that these actions on the part of the dealership and Kia Corporation constitute unfair and deceptive trade practices and are just downright bad business as well as some of the worst treatment by a car dealer we have experienced in the last 20 plus years.

We both felt as though we were told whatever would serve to get us signed off on the sales contract and out the door with the vehicle. We would respectfully request a meeting with the general manager of the dealership to attempt to resolve this matter before resorting to arbitration or legal action to seek an appropriate remedy. If we could simply sell the vehicle at a reasonable portion of its original price after normal depreciation we could possibly walk away from this situation with some semblance of fairness. I wish we had done our homework and discovered beforehand the numerous complaints and lawsuits against Kia of America and their product line. Had we done so we would never have purchased the vehicle.

In late 2009 I purchased a 2010 Kia Forte Koup from Airport Kia in Naples, Florida. The Forte Koup is a great little car; however, the car that I purchased has a very interesting, yet frustrating issue. The Forte that I purchased is a second vehicle that is not driven often as I have a work vehicle. After only 4 months of ownership, I noticed a strange smelly white substance that seemed to be growing on the carpets. I cleaned the carpets and then about one week later, after a good rainfall one day, I opened the car doors and discovered what appeared to be moisture in the door jambs, indicating that perhaps the door seals might not be functioning properly. Additionally, the strange white substance had reappeared.

I brought the car into the dealership and was told by Mike Cabrera that new carpet and door seals would be ordered. The carpets were removed and cleaned and reinstalled at the dealership. Mr. Cabrera told me that it would take some time for the carpet and seals to come in because the car was so new.

Several months passed and the substance did not come back, nor did I hear anything further from Mr. Cabrera or Airport Kia. Finally, around the middle of February 2011 I noticed that the white substance had once again returned. Once again, I called Mike Cabrera and left a message, advising him that the substance had returned and inquiring as to why it was taking so long for the carpets and seals to come in. Mr. Cabrera did not return my call.

On March 1, 2011, after receiving no communication from Mr. Cabrera, I sent an email to Mr. Mike Abner, the General Manager at Airport Kia. On March 2, 2011 Mr. Abner responded to my email, advising me to schedule a service appointment and promising that he would “follow this to its conclusion”. Before I had an opportunity to call and schedule the appointment, Mr. Cabrera called me and advised that Kia would not warranty the carpet, which explained why I did not hear anything from Kia over the past 6 months that I had been waiting for them to order the carpet and seals and contact me.

Mr. Cabrera provided me with a customer service number so that I could inquire further on the situation and advised that he would speak with his boss to see if there was any remedy to the situation because clearly there was something wrong but he could not replace the carpet unless he was going to be paid to do so. I contacted customer service and spoke with a young lady named Lynn who listened to my story and took down my information. She asked if anyone had performed a leak test on the car, which I informed her had not been done. She also asked for the contact person I was dealing with and the number for the dealership. Lynn advised that she would do an investigation and get back with me. Within 15 minutes of that conversation with Lynn, I received a telephone call from Mr. Cabrera asking me to bring the car in for a leak test. On March 7, 2011 I brought the car into the dealership for the leak test. Mr. Cabrera later contacted me and said that the leak test was negative but he wanted to keep the car over night because a Kia Service Representative was coming in the following day and Mike wanted to personally show the service rep my car.

The following day Mr. Cabrera contacted me and said that the service rep did not feel that there was anything wrong with my car. He further stated that, after viewing all of the new Fortes on the showroom floor, all of the carpets were similar to mine and had a strange white growth in the folds of the carpets. I thought this sounded outrageous. I asked Mr. Cabrera for the service reps name and he said he would get it for me but did not. I also asked for something in writing indicating what I had been told. The only information I was given is the invoice. When I picked up my vehicle from Kia that day I noticed that the carpet had been cleaned (which was not indicated on the paperwork and I was never told that they had cleaned the carpet). Unfortunately for the dealership, they missed a spot. While cleaning the carpets they failed to clean underneath the passenger seat. Also, the white substance is already returning on the driver’s side carpet.

I sent another email to Mr. Abner explaining everything that had transpired because he asked me in his earlier email to keep him advised. I told Mr. Abner that I had not heard anything further from Lynn regarding her investigation or Mr. Cabrera regarding my request for the service reps name. While I have heard nothing further from Mr. Abner, I did receive a call from Mr. Cabrera with the service reps name, Aaron Shoemo. I also received a call from Lynn, explaining that she spoke with Mr. Shoemo and Kia would not warranty the carpet because it was their opinion that there was no leak and the carpet was just like every other Kia. When I asked for this information in writing Lynn advised that she could not provide it to me because it was all verbal. Lynn also advised that Mr. Shoemo’s word was final and that I had no other recourse.

I wrote to the CEO of Kia but to date the only responce that I have received is a telehphone call from a customer service person named Danielle, who has been less than helpful. To date, my problem is unresolved and I have been told that this white, smelly mildew/mold on my carpets is a standard feature on all 2010 Kia Forte Koups.

We felt that a new Kia Sportage that needed a transmission installed after only 2 weeks should have been taken back by the dealer. Our
dealings with the Bentonville, Ar. sales manager got us nowhere, even though the vehicle is yet to be tagged. A call to Fletcher's corporate headquarters has went unanswered. Very unhappy customers.
Joy and Jerry Tilton
Rogers, AR.
http://grannymountain.blogspot.com/2011/03/right-and-wronged.html

Service Department damaged new parts installed on vehicle by qualified mechanic and then charged us for the new parts. When we demanded they save the parts, they placed them on the back floor boards which then had to be detailed. SMKia then proceeded to triple the estimated amount we had been quoted; when we raised a fuss about that, it was quickly discounted $100. The damaged parts were taken to another Kia dealership where a transmission service expert examined. He confirmed that the SMKia service tech removed the parts with a pry bar damaging the parts. He also confirmed that there is no possible way the parts had been place in the vehicle backwards as SMKia claimed - it is not possible for the part to even fit in upside down or backwards. When this was brought to the attention of the operations manager, we were told that we were in essence - tough. This is twice we have taken this vehicle to the dealership where it was purchased for service; it is the last time.

I bought a used car at a Kia Dealership. The car was a 2005 Chevy Cavalier. It had 51, 000 miles on it when I bought it. The car was $1500 below bluebook value when I bought it. 4 months after I bought it I received the title and a letter from the Secretary of State Police stating that it was a salvaged vehicle and they required it to have a rebuilt statement on the title. I contacted the dealership who promised to fix the issue and get me a vehicle which wasn't previously wrecked, since I gave my old vehicle to my sister because it had been previously wrecked and had problems every couple years which I didn't want to deal with. When I went to the dealership to get a different vehicle they attempted to sell me a vehicle which was 3 years older and had 120, 000 miles on it, 70000 more than the one I was giving back to them and then they wanted to charge me another $2500. I told them to give me my keys and title to the original vehicle back and they refused. I left the dealership on foot in the middle of winter to find someplace to call the police since my cellphone was dead. The general manager followed me off the lot and asked me to come back and he would fix it. I walked back to the dealership because I told him I wanted the car back, when we got back he again refused to give me the car back, I have a heart condition and I got so upset I passed out after having walked over in the freezing cold. Someone in the dealership called the police who came out with the ambulance to take care of me. This is how Kia treats U.S. veterans. I spent 20 years in the service, I was retiring when I bought this vehicle and was starting a new job. The general manager knew this and used it when he mislead me on the status of the vehicle. I had asked for a copy of the Carfax but he lead me off talking about my time in the service instead of getting me the Carfax. I would not have bought this vehicle if I had known it was a salvage rebuilt vehicle. It is a violation of the law to commit fraud where I live when selling a vehicle and not having the buyer sign a statement from the secretary of state showing they know it is a rebuilt salvaged vehicle. The dealership knew this yet still tried to defraud me. I have filed a criminal complaint against the Kia dealership and its management. I will never got back to another Kia dealer again.

Complaint by: Mrs. Manal Mikhael Makkar
Country : Egypt - Cairo
e-mail : [protected]@gmail.com
Dated on : 23/02/2011
Complaint Detail:
* I bought my car on 09/09/2009 from a well known dealer in Egypt called EIT, at that time I was so proud of KIA brand.
* Three months later, I realized some water leakage on the car floor,
* On my 1st maintenance visit ( the 1000 km ), I drew the Engineer attention to the situation, but he ignored the matter and said : there is nothing . Same thing has been repeated in the 2nd visit,
* On 08/01/2011 was the 3rd visit (10000 km ), this time the Engineer ( who was another one) told me that, the leakage is due to the air condition unit and it needs the spare part # [protected]. He promised to provide it a week after.
Unfortunately, after several weeks and till now, the service center EIT has failed to provide the required part.
I WONDER ! ?
1- how a corporation like KIA fails to provide such a spare part...
2- Is there any process management system for such customer requirements and after sales service...
I'm sorry to tell u that you have lost one of your satisfied customers, and please remember that each dissatisfied customer could negatively influences 16 of your potential customers
A highly prompt action is required