KIA Motors
Reviews and Complaints

Came in to purchase a car and the amount they wanted for the car on the lot seemed a bit high. I looked online while at the dealer and found that car was over $1000 cheaper online. I questioned (Nav Gil) about this and he claimed that there was something wrong with my cell phone. He eventually brought the price of the car down. When I came back in to sign papers for the car they had added over $4000 in extra fees. After a long arguement eventually they removed all the extra fees however it still cost $1900 for a 2 year extended waranty. I thought that was very very high .. also I had to pay an extra $800 that the dealer claimed I had to pay for Loan Insurance. I have never heard of this before but ok. So instead of $4000 extra I paid $2700 in extras. I also worked in tint and they claimed the car would be cleaned and any scratches would be fixed.I also traded in a car that had some money still owing on the car however the amount they were offering for the car was over the amount that was owing. I was suposed to pick it up on a Monday and I called...they told me it wasnt ready yet. I called the next day they said it still wasnt ready for me to pick it up. Eventually I got the car on a Friday (Christmas Eve) The tint was done but all bubbly no scratches on the car were fixed. The car wasnt cleaned it had no gas in the car. Every time I asked why nothing was done and why the car wasnt cleaned or scratches fixed. I was told that it wasnt Kia's fault. Couldnt understand who's fault it was? I dropped my car off for the trade in and eventually I took the car and left upset and decided event though I was told I could bring the car back and everything would be fixed that I figured I didnt want to deal with Kia any more. 4 days later I got a call claiming that I owed $60 for something on my plates. I came back paid the $60 and left. the First of January came and a payment for my old vehicle came out of my bank account. I spoke with my bank and they said they didnt recieve a payout amount for the car. The bank said it should show up soon and they would refund me the payment. However on the 15th of January another payment came out again for a vehicle that I havent owned since December. This time I called the dealer and they told me that its my banks fault. I called my bank and asked if there was ever a payoff amount asked for my Kia they said there was never anything for Kia asking anything. I called Kia back to ask when they sent the cheque to pay off the car and they said they would have to look into it. It took them 5 days to return my calls about why this car wasnt paid off. Eventually they told me that the cheque was never sent and that now the payoff amount was $200 more then what it was in December. They said they would pay the extra amount on there end but the 2 payments I made in January would not be refunded to me. They then tried to claim that I gave the payoff amount to them when obviously I had no idea what was owing never mind the fact that when your paying out a car you would get the payoff amount to pay it off not heresay. So at the moment Zahid is working with me to come to some kind of mutual agreement to get the car paid off and get me my money back. It is now day 6 and I am patiently waiting for him to call me back and let me know what they are going to do to fix this. I would never reccomend this dealer or the sales agent. They are shady have absolutly no customer service skills and I firmly believe in Karma. Karma will come back to haunt them on this and any other customer that has had this type of stuff happen to them. Dont purchase a car from them and if you decide to please please review everything and check online prices and other dealerships first on the price before you sign anything.

It is currently January 31st 2017 and they will not return my calls. They still have not paid off my trade in and I am still paying for it. DO NOT DEAL WITH THIS DEALERSHIP !

On 9 Jan. we towed our caravan to Illovo and the car’s temperature went up again. We took our car to Margate workshop to fix it. They replaced our radiator cap and said the problem is fixed. The next day we left for home. after 30 min, our car overheated and cut out. Rusty from Durban fixed a small leak on the top radiator hose and added 1 litre of water. He also found that the thermostat was stuck in a closed position and removed the centre part. At Pinetown, the car overheated again and cut out. We had to leave our car there and make arrangements to get ourselves and the caravan home. We contacted Kia Margate a few times and left messages. My husband was contacted on 1 February and was asked to fax our complaint to Rob. I sent 3 faxes – no response. When my husband called him 2 weeks later, he replied that it was not their responsibility because it only overheated when we towed our caravan (which was what they were supposed to fix). We are still without a car after more than 5 weeks.

I recently bought a 2008 kia optima from the lincolnwood KIA Grossinger dealership in ILLINOIS. They had bad customer service. The person who was helping us, ABRAHAM (ABE) was very rude and was pushing me to buy the car. I explained to him that I had gotten into an accident recently and was not going to get the check from the other insurance for my totalled car for another week. He told me it would be fine and kept trying to sell me a car. It was snowing really bad and it was night time. He showed me the car and did not tell me anything about the car. After taking a ride in the car he kept pushing me with his rude attitude to buy the car. I told him I am a first time buyer and he did not seem to care. He also kept making rude comments on how i would not be able to buy a expensive car or no one would give me a good loan percent on the car. I also explained to the finance department guy that the check is not going to be in my hand till the next week. The guy reassured me that they would only take the money out when I tell them i had received the check. Also, my dad had went in to talk to them about a dent we found on the car after we bought it, plus the tires were not safe for em to drive because they were worn out. My dad also told them not to take the money out until we get the check because I did not have the money in my account yet. Even then, they still took the money out of my account and I went negative in my account. I am really disappointed with service and the people working at the Kia Grossinger at Lincolnwood, IL. I am never going to buy a Kia again ever and never will ever recommend anyone to get a Kia again because of my bad experience with KIA.

dealing with kia sorento 2007 at 62000 miles and the "esc off" light randomly illuminating. there are service bulletins out for this issue and i was told by dealership that kia will cover this under 60000mile warranty but since i came in 2000miles over it was up to me to pay some $700 to repair. diagnostic test came up saying that there is a faulty transfer case decoder motor, and since i did not do my "recommended" services to the transfer case before 60000 my warranty is voided. this is an issue that i feel maybe a defect to the "esc" in kia and not that i did not comply with my maintenance. it seems that i am not the only person with this problem and the real issue is that when the "esc off" light illuminates it stays on and i lose engine power/acceleration, which has almost caused me two accidents on the freeway!

i have filed a complaint to the NHTSA (www.nhtsa.dot.gov ) in order for them to open up an investigation they need more consumers with this issue to file a complaint and determine if this is a potential defect or recall. so, if anyone has similar complaints with the "esc off" compartment in a kia vehicle please let me know or feel free to file a complaint online to www.nhtsa.dot.gov . this is a serious safety hazard.

AIC of Kia is one of the most dishonest car dealerships I have ever been to. My husband and I went there as we were solicited by a phone call stating we were approved for a loan. They attempted to sell us a vehicle for 4ooo over a brand new selling price. They gave us the keys and charged us a 399.00 processing fees. When they found out while we were still there that the phone bill was in my name only they asked us to fax something in my husbands name. The loan would not fund without both names, so they had us bring the car back. We returned it with a full tank of gas and an oil change as they gave it to us with an empty tank and oil change due.
They stated that there was no one to help process the fee and we should come back another day. We returned the next day and they said the business office was closed. Finally we called and they refused to return the money. We had to go through our bank to file fraud charges as they never performed a service that we were charged for... Dont go there. Go to B and M motors instead Leesburg. They are more friendly and can deliver on their promises.

I am on my second Kia Sportage. The first one started having engine problems but I was able to trade in and out run it. Why did I trade in and get another one? BECAUSE NO ONE WOULD TAKE THE PIECE OF CRAP. Now on my second one and they got me..states a timing belt broke and blew my engine..cost 8, 000.00 on my 2006..not over 100, 000 but warranty doesn't cover...ssssoooooo I get to con't making payments and still have no car..and need more money to fix.

Has anybody esle had this..I've found two people with similar prob'd...blown engines at two yrs old?

I've received a mail informing me i've won 650 000 pounds and a new kia. the whole thing ends up at sending barrister perkins james behrens (esq). about 450 pounds for legal representation fees.

Here's a copy of the e-mail

Kia motors corporation, (seoul, south korea)
Kia car sales promotion office, (england, united kingdom)
Regional office: # 591, wellington road, stockport,
Cheshire, england, united kingdom,
Telephone number: +[protected]
+[protected]

Dear hector pesquero,
Winning identification no.: kiasorentopromo210129928/2010
Approval no.: kiamotorssorentopromo2039832010

We are in receipt of your mail and it gives me great pleasure to inform you that your verification information and selected claims option has gone through our verification processes and has successfully passed all standards in accordance with the year 2010 kia motors corporation; sorento car promotion claims terms and conditions.

As you already know, all winners for the online version of the kia motors corporation sorento promotion programme were selected through a computer ballot system drawn from an exclusive list of 500, 000 unions, associations, and corporate bodies that are listed on the internet as part of our international sales promotion process to promote international sales of brand new 2010 suv kia sorento car and co-operation between our customers across the united kingdom and other countries worldwide, your lucky email address as ([protected]@hotmail.com) with secret #: kiasorentopromo210129928/2010 was selected as one of ten (10) star prize winner. you are approved to receive a new 2010 suv kia sorento car and cash sum of £650, 000.00 great british pounds sterling.

Your winning prizes been verified and cleared by our promotion headquarters in promotion headquarters in seoul, south korea. since you will be unable to attend in person for the final validation, endorsement and release processes of your prizes in our office, you are to proceed and contact our company's lawyer in our law department, whom you will empower to represent you on your behalf. we will nominate barrister perkins james behrens (esq.), to represent you in the documentation of all the required affidavits document and complete supervision of your winning funds bank to bank wire transfer of £650, 000.00 great british pounds sterling to your personal account and arrange for the delivery of your suv kia sorento car to you.

Contact barrister perkins james behrens (esq.) via the e-mail below:

Lawyer e-mail address: [protected]@kiaclaimslawfiles.co. uk
Contact person: perkins james behrens (esq.)
Telephone #: +[protected]
Kia law department.

Note: you are to provide him with these details for identification of claims:

Full name:... (as appeared on any of your personal identification card)
Personal telephone number:...
Prize identification number:... kiasorentopromo210129928/2010...

For insured security of your winning prizes, have it in mind that your won prize cannot be deducted from by anyone; this is because the total amount of £650, 000.00 great british pounds approved with your winning cheque has been insured to the real value, and as such most be delivered to you without any deduction. this is in accordance with section 13 (1) (n) of the national gambling act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly.

Concise update on proceedings with the firm is required back to this e-mail as soon as you are in contact with them. if you need any assistance, please do not hesitate to let me know.

Congratulations. you can call this office for assistance anytime: +[protected].

Your faithfully,
Mrs. rosemary johnson,
Winning prize claims fiduciary agent,
Kia motors sorento car promotion™ 2010 edition,
Kia motors corporation. copyright © 2010 all right reserv

that stupid kia soul commercial makes me want to hit mute or change the channel(or barf)!I wouldn't buy one if it was the only car on earth, that's how annoying it is!

This happened this morning.I popped in at Kia motors The Glen to have a look at their new Cerato.As I strolled onto the showroom floor I saw the stunning car and proceeded to go have a look.I had a thorough look at the vechile and this is where things took a turn for the worst.

I stood next to the car for some time hoping that some sales manwoman would attend to me as there were no brochures in or around the car.I ended up walking to the sales office(which accidently is roughly 10m away from the car).

There were two sales people at their desk a male and female.The guy was busy chatting on his cellphone and the lady proceeded to ignore me completely.Honestly I thought lets give them a chance, maybe they're both waiting for something.I kid you not, I stood there for over 3 minutes waiting for someone to attend to me.Thee amazing thing is they both just starred at me.

I then just took a slow long walk to my car and drove off with the most disgustful taste for Kia.I gather that Kia must be doing quite well under the economic melt down as they probably lost a sale from me in the near future.

I bought my 2017 Kia Rio on 12/30/2017. I am the first and only owner of the vehical. Two days after driving it off the lot my paint started chipping off all of the doors and handles. On the handles it chipped down all the way to the plastic. Before I could even take it into the shop for tht my TPMS light came on. Checked all my tires and they were aired to regulations. I brought the car into the shop and they had to order new door handles and 'fixed" the TPMS light. The next day the TPMS light came back on. While driving (at night) my headlights went off. Thank goodness I made it home safe but none of the lights in my car worked, no door chime, or radio. Brought my car back into the shop and I had to get a rental car. They kept my car for almost two weeks and then told me they "fixed" all the problems. According to them there was an electical chip that was loose that was causing all the light problems and TPMS. At this time they did replace the door handles and fixed the paint. Not even a week later my breaks started making a very loud grinding noise and became harder to stop. When stopping the breaks will be firm then go soft causing it to be harder to break. Brought it back into the shop and they said they could not recreate the sound. I called Kia Inc at this point because I was tired of the problems. Since then I have had my car back into the shop for my breaks 5 times. I have only owned the car for 7 months now. I have been told three times now my breaks were glazed and again they have "fixed" the problem. On my last visit, which was two days ago, I was told that this sound is normal for a 2017 Kia Rio and I need to undersand breaks make noise. Well when you have breaks that are so loud people stare at you and the more you drive it the harder it gets to stop, thats a car that should not be on the road. My case manager at Kia Inc. is now refusing to return my calls and the other reps that are answering are saying that they cannot help me that I have to speak to my case manager. This car is HORRIBLE! Like I asked Richard before he stopped accepting my call, What going to happen when I get into an accident because of the breaks. Are they going to listen then?

They did not give full disclosure on a used vehicle. Indicated on the selling feature sheet that there was AC, but upon delivery of the vehicle it did not work. Also they sold a used car vehicle warranty costing $ 1900.00 probably knowing they would put the $1500 fix through to the warranty provider.

last week i went to a kia dealer in waterford michigan. i was there about a hour and a half. i gave them imformation needed. i told them i had to go home a make dinner and i would be back with my uncle. my uncle and i were going to get a car together. i told them that we didnt have good credit. they said there wont be a problem you and your uncle. i asked them if i could drive a 2007 chey impala. they said ok. so when i came back i wanted to test drive another chey impala. the sales man said you could test drive all of are cars but you cant get a car. we were there abot four hours. needless to say i was very upset and so was my uncle. they wanted for us to gety a kia car for 17, 000 dollars and we didnt want to go that much on a car. the dealership told us we couldnt get a car. my uncle is 77 yrs old and on kidney dialsis. he retired from gm. im a school bus driver. the bottom line is we wetre not allowed to get a car cause we didnt want a kia car. dealership said that they over looked some things. no they didnt. we were up front with them. this is a bunch of crap. is this how customers are suppose to be treated? thank you judy charboneau

Dear all,

Good day

i have a kia Rio car and i have a problem in the hand break of car after 30 k service althought it changed to a new one, but no i haven't any problem .when i went to them to fix it i refered to an Eng called (Amr Hashem) with the problem and i said that i can't drive my car with this problem, his reply was you didn't booked a time and i close my service at 4:30 Pm althought i was there and taking with him at 3:55 Pm then he said if it have a problem you will leave it and come back tomorrow, (this is before checking any thing ) and he said someone will check it with you and if we found a problem you will leave it, then someone check it with me and found an emergency problem and he fix it without refer to the Engeneer.so how he said that and how they found a time to fix it and how to talk with bad attitude with the customers, i record a complain at Call center With Agent Name : Dalia, so please investigate .

Thanks and Regards
Yasser Mohamed
Contact : [protected]

I purchased from Dealer: Pusat Servis Supreme Priority Sdn Bhd - Lot 816, Jalan Pegawai, 83000 Batu Pahat. Tel: +[protected], +[protected].

I have encountered too many problems on this Kia Spetra since I have purchased it on 13/0/2009. I will list out all the problems for your further actions later on. First and foremost, I write this complaint to you as I strongly believe that the Kia Spectra I purchased has fully tarnished the whole reputation and band of Kia Motor not only in Malaysia but the entire world. I strongly think that Kia Motor should be shamed of introducing this model of car as it totally disappointed me being a Executive Director of a Construction company in Malaysia. I purchased this car for the convenience of my family but in contrast it is creating problems for my family since the beginning. Even recently I myself drove this car and stopped in the middle of busy road and center of the traffic light junction. I have sent for the kia service center for the solutions but it has never been solved and it is getting worst and worst after the car service. I strongly think that this is the biggest failure of Kia Motor since it has commenced its business and I am asking (not hoping or wishing) that Kia Motor can send someone to overcome all the problems and failures that I have encountered otherwise I will further post my complaint to all the internet media such as facebook, twitter, youtube and so on as a boycott to Kia Motor and I swear that I will do it.

Let's us look at all the problems that I have encountered after 3 times of the car services and the car age is less than a year and most importantly the car is still in the workshop remained unsolvable.
1. Engine will shut down suddenly and frequently, even the gear signal is in N or P condition, it cannot be started again (even a new battery has been replaced.)
2. Gear is not running smoothly sometimes it is not forwarding after running a long distance.
3. Air-con not cold.
4. Audio system spoiled.
5. Sometimes doors are auto-locked even this car without auto-locked functions.

All these problems have caused many other problems in my family. My wife is employed and she is always late and absent for work after driving this car as it always shut down out of sudden and cannot be stared again. My children are always late and absent for school or tuition classes. Sometimes my wife is late for the pick up of children after school or tuition classes. The car stopped in the middle of our long journey after traveling for long distance and so on. Each of these problems have distorted our family and annoyed me since the purchase of this Kia Spectra, most importantly the Kia Servie Center over here has never solved all these car problems untill it continues raising another or more problems.

I think the Kia Motor will be able to send somebody to solve my car problem as soon as possible since it has been staying at the workshop for 3 days before I really take actions to boycott the Kia Motor until all my car problems have been solved.

Thank you.

BRs,
Tiu Eng Hong
+[protected]

I bought a 2005 kia sorento in 2008 of july it is aug 2010 now and the front seal is leaking and the wheel beerings are messed up on the front right had baught extra warrenty went to get the problem fixed and they told me that they could not honner and fix my problem because KIA had sold me a car that had a Branded title: buyback/lemon... Yes they sold me a lemon car and new it and never told me nore was it in the contract I am so mad now i have to come out of pocket to pay for the repair cause i still owe around 8000 for the car and no one will do a trade for me.

Back in may I noticed my kia soul had paint chipping all over the hood, so I took it to the dealer they said they would have to have a kia rep look at it.in mid june that rep came to the dealer to take a look, he said it looked like I drove behind a salt truck, now I have about 200 little paint chips about the same size, this is not the result of driving behind a salt truck, faulty paint job. Almost two months later the rep told the dealer to tell me to let my insurence company fix it. They are trying to get out of paying for the paint job, why did it take so long to tell me to scam my insurence company, I will not do this, my insurence company will be notified of kias plan. This is how kia operates, this will not stop here, all I want is for kia to make it right.