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CB Car Dealers KIA Motors Delay with replacement parts
KIA Motors

KIA Motors review: Delay with replacement parts

C
Author of the review
6:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day All,

Hope you are well!

On the 9th of March 2024, I paid for parts which KIA South Africa didn't have in stock. I was only told on Monday; the 11th of March that the stock has been ordered and will be coming directly from Korea and the estimate date in 21 days.

The replacement is out of Warranty, so this was a cash deal and had no alternative mode of transportation. Since and after the 4th of March; I've been using e-halling transport. Which costs me R150-180 (on bad weather; the amount doubles) a day per trip to work. Over the weeks I found myself spending on transport more than I could bargain. I therefore contacted the service provider asking for their assistance with a loan or hired car. I was told that they don't have any vehicles that they assist me with. To even make it worse; the ETA date which was initially the 11th of April; changed to the 16th and now the 19th of April.

I explained to the service provider my financial position after they had the car for a month; and none was taken, i then demand that they give my car back and give me a refund.

The car was driveable when I left it at the service provider; and now it comes back it is not.

The Manager refuses to give me a refund; saying that they can't cancel the order of parts since they're ordered for me. What is my recourse?

No parts; the car is not driveable and no refund?!

Claimed loss: Not available figures at this state

Desired outcome: Refund the money paidMake sure that the car is in the state that it was when it was driven into the workshop

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  3. KIA Motors emails
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    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
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    Nov 20, 2024
KIA Motors Category
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