CB Car Dealers KIA Motors 2017 KIA Sportage

KIA Motors review: 2017 KIA Sportage 1

Patricia D Banks of US

Jun 25, 2024 1:40 pm EDT

Verified customer

Review updated: Jun 27, 2024

Featured review

I purchased a used 2017 KIA Sportage with the knock warranty. My car has had a total engine failure. They are refusing to repair my car. They say it is a different failure than the knock warranty. The car is valued at around $6,500 they want $6700 plus to repair it. The car is at 170K+ miles. The Wasatch front Kia dealer in Ogden UT has been extremely kind and patient with me. However just to diagnose the car was around $400.00. I called KIA corp. was told by the Claim rep she would call the dealer service department. She said they didn't answer (they have every time i called) but she would get back to them and to me in 7 to 10 business day. After 10 days i call got another claim rep who said she would follow up and send the claim info to a department that can review it and make a decision to assist in some way or not. She advised she would call me back in 24 to 48 hours. I called back on the 3rd day still nothing done. the 3rd claim rep told me not to expect anything because my car failure was not for the accepted reason & cars do not make passed 170K mileage. I have had Hondas, Chevys and Mazda they have had well over the 250K+ mileage. I do not have nearly 7grand to fix a car that is now valued at less than the cost to repair it. I am 62, thought I would retire without a car payment now. I just do not understand why they claim they will help then do nothing.

Desired outcome: KIA put a new engine in or repair the one they put it in originally with metal in it..

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K. Waters

2 comments

K. Waters

Jun 27, 2024 4:07 am EDT

Verified customer

Stop wasting your time with their runaround. Contact a lawyer and explore your legal options to hold KIA accountable. Meanwhile, consider getting quotes from independent mechanics for a more affordable repair. Selling the car for parts might also recoup some of your losses. Don't let KIA’s incompetence dictate your financial future. Take decisive action and don’t back down.

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KIA Motors Contacts

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KIA Motors emails

marketing@kia.com

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Support

KIA Motors address

12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)

KIA Motors social media
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Oct 31, 2024