Menu
For Business Write a review File a complaint
CB Attorneys and Lawyers King & State Service….which is unacceptable
King & State

King & State review: Service….which is unacceptable 1

H
Author of the review
9:46 am EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

JAN 26th, 2023
Purchased Samsung washer from The Brick in Nova Scotia.
Machine no longer spins
JUNE 26th, 2024
Contacted king and state with:
serial #093x5nbrc00281e
Model# wf45r6300av
Online form was completed
JUNE 29th, 2024
Received call from king and state to advise Scott Refrigeration would complete the repair and to wait for a call regarding appointment
JULY 23, 2024
1. Called SCOTT REFRIGERATION
They advised King and State did NOT contact them
They also advised that they are in our area every 2 weeks and the next day (July 24th) was available
2. CALLED king and State
Spoke to NIKITA ……she would not provide her last name
She looked up our file (Heather Quinn & Wayne Knapman)
Advised NO repair company was assigned
I explained all of the above to her and asked her to contact Scott Refrigeration via email right away……she was NOT helpful and really pissed me off
I requested to speak to her supervisor….. nope
I paid ALOT of money for your warranty and have received no service.

Desired outcome: I need my washer fixed!

Confidential Information Hidden: This section contains confidential information visible to verified King & State representatives only. If you are affiliated with King & State, please claim your business to access these details.

Jul 24, 2024 10:07 am EDT
King & State customer support contacts
Phone numbers
Address

US

File a complaint Write a review
We apologize for your experience with King & State. In order to review your file, kindly email us your full name and contact number on file so that we may retrieve your information and provide you with a resolution as soon as possible. Please email at customercare@kingandstate.com.Thank you
Resolved

This complaint has been resolved automatically due to user's inactivity.

1 comments
Add a comment
B
B
B. Conroy
Jul 24, 2024 6:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You need to escalate this immediately. Demand to speak with someone in charge, and don't take no for an answer. Make sure they understand you're not going away until they sort this out. Keep pushing until they get Scott Refrigeration to come out and fix your washer. Don't let them off the hook until they deliver the service you paid for. Stand your ground and make sure they know you're serious. Your patience and money deserve respect, and they need to provide it.

More King & State reviews & complaints

King & State - Refrigerator extended warranty
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
King & State - Bogus warranty 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
King & State - Frigidaire stove
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. King & State Contacts

  2. King & State phone numbers
    +1 (866) 273-0927
    +1 (866) 273-0927
    Click up if you have successfully reached King & State by calling +1 (866) 273-0927 phone number 0 0 users reported that they have successfully reached King & State by calling +1 (866) 273-0927 phone number Click down if you have unsuccessfully reached King & State by calling +1 (866) 273-0927 phone number 0 0 users reported that they have UNsuccessfully reached King & State by calling +1 (866) 273-0927 phone number
  3. King & State social media
  4. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024