King & State
Reviews and Complaints

Please don’t waste your money on a King and State warranty.

We bought a LG fridge from Leon’s and the freezer didn’t even last 4 years. Lost around $300 worth of food. The repair tech said it wasn’t fixable because these fridges always have problems. They will not replace with a new fridge because it is no longer in production. They will give an instore credit which of coarse won’t be enough to purchase the exact same appliance which apparently is out of production and won’t even want to buy anyway. The credit offered does not amount to the replacement value of the exact fridge. Shame on this company.

Nothing but a scam... I purchased warranty for an arcade it broke 1. Week into bringing it home 2 years later the gave me a store credit for $615 with purchase of extended warranty and arcade was around $1000 only to find out now I can only use store credit for another arcade.. These arcades r junk and i'm not paying for another warranty that won't cover it anyhow

They will not repair appliance if the cost is too high for them. They will simply lie to you and tell you it is not repairable as it is no longer in production. They will give you an instore credit which you will be an insufficient amount to purchase the exact same appliance (still in production). The credit offered does not amount to the replacement value of the exact same appliance.

Though this seems to be a legit company per complaints board with 87% trust worthiness, this is a fraud scam run with warranty claims denial along with hand in glove partners like The Brick and Leons taking their services. The company does not even have a physical address in whole Canada and have only one overseas headquarters managing bunch of contractors and call agents in Canada to serve warranty claims of appliances been sold in Canada by The Brick and Leons under one parent umbrella company.

This company is AWFUL. I have a refrigerator that has been freezing and my food, this spoiling it, for over a month. After 3 weeks of back and forth they sent someone out to “fix” it, but it’s still not working.

I have requested it be escalated and no action was taken on their part. I then requested a call from the manager. No call was received now they’re not even responding to my emails.

My TV has lines across it and I reported to the warranty company by the name of king and State. They asked me to send a picture of the tv which i did after a few hours, i got a call from their staff, who first of all was so very rude and wouldnt allow me to ask any questions as she will talk over me and continue to talk. At some point when she said she will not be sending out any technician to come look at my tv, i decided to ask to speak with her supervisor but unfortunately, she denied me the right saying that at this time she would not be providing such an opportunity to speak with her supervisor.

This is really sad how these service companies will collect money from you to apply warranty on your product and when there is an issue they will deny you that

It has been exactly 3 weeks since we had a service - October 19, 2023 to be exact. They had to order parts and it took two weeks to receive it and they came today - November 9, 2023 to fix it but couldn't because the wrong parts were ordered. I have called them multiple times and no one can seem to help me. They offered a credit of $1300 to buy a new one but my fridge cost $3100. I have three kids and we have not had a freezer in 3 weeks. What kind of fridge will I be buying for $1300?

I usually am not a customer who complains but I think I did everything I can do as a consumer.

I am waiting for a manager to call me on Saturday. I hope they will actually do this.

I purchased Whirlpool Appliances Nov.2020. Delivered March 2021. About 4 weeks ago, noticed discoloration, looks like corrosion, at the bottom of the dishwasher door. I completed an online request for service at King and State. Oct 10/2023, a rep called and left a message, informing that corrosion is not covered under the extended warranty. How can they be sure its corrosion?

We were advised that our fridge would be 💯 covered if something went wrong. Not even two years later our freezer drawer has a significant crack (fridge is used by two elderly people who are out of the country 6 months of the year). King & state advised that it’s not covered, even though this is clearly a manufacturing defect. We’re beyond disappointed and frustrated with the lack of transparency and professionalism of this company.

It's been 1 year and 6 months that my gas range has a problem, they replacing the item the gas valve and its still a problem. The technician in my area is only. I don't understand your company you must hired more than one technician. I live in Stittsville Ontario and I'm not the only who lives her. I hope you guys replace my gas range.

My gas range is Samsung Gas Oven Range. Model number is M/C NX58M6650WS/AC.

S/N: 0F8R7DDM100314H

I bought a Samsung Cook top through Bricks and purchased extended warranty through King and State. After one year the knob got issue and system over heated multiped times and within the manufactures warranty period they fixed the issues instead of changing the faulty machine. The issue was not resolved and exactly after a year this issue came up again and when i contacted King and State as advised by Bricks staff, they informed me that won't be covered under the warranty as it caused due to impacted damage. I would like to proceed with complaint on cheating customers and declining the services without any valid reasons.

Nous avons acheté un réfrigérateur LG chez Leon en avril 2021 ! Le compresseur ne fonctionne plus et kingandstate est la pire compagnie pour le service. Depuis 1 semaine qu’on se bat avec eux afin qu’ils respectent la garantie que Leon nous a vendu. Leon et king and state se renvoi la balle sans arrêt et nous n’avons toujours pas reçu la visite d’un Technicien

VOUS N’ÊTES QUE DES VOLEURS !

Me and my fiancé bought a Samsung dishwasher about 3 years ago and recently it broke and warranty no where to be found! It’s been 2 weeks since my first initial call was told service would call with an appointment within 48 hours so 4 days go by no call I called again last Monday a week later and was told that they put my service in priority and that someone would definitely be in touch within 72 hours and still no one now I just want them to replace mine with a new one

it bought a TV 2 yrs ago from Leon's, now is shutting off on me as soon as i turn it on, I called on Monday and Michelle wasn't in but I was to send her an email with my issue. called back Tues and she said she would send me an email with the email address phone number and my invoice number, Thurs I called again and she said she sent it I didn't receive anything from her, she asked Daniel(the manager) to email it to me and I received his.I sent 2 claims in and no reply, I tried to call the number he provided for me and it was the wrong number. I emailed Daniel telling him I have had no help with my TV issue asking him if he could pls help me with this issue and he emailed me back giving me the right phone number. Over a week later king and state has givin me the run around as well after emailing 3 claims to the email address provided and hrs on hold I still haven't got my TV fixed.they said they can't find my invoice number in the system

I would not recommend Leon's, they don't care about their customers nor would I ever get a king and state warranty(that I paid 65$)they don't care. So now I have to go buy another TV because I am not getting anything from anyone for help and I have my grandchildren here for a week and no TV to watch before bed