Menu
For Business Write a review File a complaint
King & State

King & State review: The brick warranty

K
Author of the review
3:13 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In July 2023 my dryer stopped drying. I contacted The Brick who referred me to King and State.

I contacted them and they sent a technician out to [censored] my dryer. A week later they made a repair. This did not fix the issue and I placed my second call. They came out again and made a second attempt, this also did not fix the issue. I contacted them a third time and the technician said I need a new motor.

A few days later I received a call from King and State who offered me a $359 credit towards a new purchase. I said “what about the third repair?” They said it would cost more to install a new motor than what the dryer is currently worth. I said “what about a replacement?” They said “your warranty does not include replacement”.

All the information offered by both The Brick and King and State say they will do three major repairs and if that doesn’t fix the issue, will replace with a comparable product. It also promises a “No lemon policy. “ King and State says “yes we will replace by giving you a pro-rated credit at 1%” not an actual unit replacement.

Desired outcome: Replacement dryer or credit for the original amount of the dryer.

Oct 24, 2023 10:48 am EDT
King & State customer support contacts
Phone numbers
Address

US

File a complaint Write a review
We apologize for your experience with King & State. In order to review your file, kindly email us your full name and contact number on file so that we may retrieve your information and provide you with a resolution as soon as possible. Please email at customercare@kingandstate.com.Thank you
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More King & State reviews & complaints

King & State - Refrigerator extended warranty
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
King & State - Bogus warranty 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
King & State - Frigidaire stove
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. King & State Contacts

  2. King & State phone numbers
    +1 (866) 273-0927
    +1 (866) 273-0927
    Click up if you have successfully reached King & State by calling +1 (866) 273-0927 phone number 0 0 users reported that they have successfully reached King & State by calling +1 (866) 273-0927 phone number Click down if you have unsuccessfully reached King & State by calling +1 (866) 273-0927 phone number 0 0 users reported that they have UNsuccessfully reached King & State by calling +1 (866) 273-0927 phone number
  3. King & State social media
  4. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024