Kitchen Niche’s earns a 1.4-star rating from 11 reviews, showing that the majority of home cooks are dissatisfied with kitchenware.
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Air fryer under $100, faulty piece delivered by old site
Recently I bought an air fryer from one anonymous site and I got fkd off cause that deal went every bad for me in this tough time of pandemic then I came across the go-to site in recent buying which is air fryer reviews but one of my best choice from this place is mentioned as follow all,
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621383
I placed my order on 12-05-2020 for a knife sharpener as a Christmas gift and it's Christmas Eve and my product is not here. My invoice said it would be here within five to seven business days and it has exceeded that. Please respond this is the first time I am using your product and so far I am not really happy about it. It is very sad Christmas is tomorrow and I have no gift for that person.
not responding to my order that should have beeb shipped
Have requested as to where my order Number 621502 is or has it been shipped I have sent 6 messages to them with no reply back
Is Kitchen Niche Legit?
Kitchen Niche earns a trustworthiness rating of 71%
Reliable, but always remember to protect your data.
Kitchen Niche has claimed the domain name for kitchenniche.ca for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Kitchenniche.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for Kitchen Niche have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Kitchenniche.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Kitchen Niche's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 9% of 0 complaints being resolved.
- Kitchen Niche protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Kitchen Niche has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Kitchen Niche. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
roemertopf
Kitchenniche, I have ordered a roemertopf more than 3 weeks ago, paid extra for a fast delivery service 3-6 days, and it has not arrived to date. Can you please let me know what is happening with the order? It has been processed on visa. Do I need to call visa and get it refunded?
Are you not concerned about all the terrible reviews you have?
Please answer
no response
Order April 27
Order id [protected]
Shipped by Amazon D63CB APRIL 27 2018.
Gift from Roman Koiler
243Silverado Plains Close SW
Leave at door-Do not card.CalgaryAlberta12xdj2
Shipping address me
Carl Jorgensen
2283 highway 3
Barrington
Nova Scotia
Ordered NAP700
Received Fox run 6335 napkin holder inferior product.
No response.
Phoned left messages, Numerous e mails. No response.
Visa to help.
Shipped inferior item. They used Amazon. They did not pay for shipping but charged me for shipping. Cheaper item but not mentioned. No response. I wii
ll contact Visa . I don't expect help from Visa.
On Mar. 28/21, I placed an order for 2 items. On Mar. 29, I received one of the items as a gift from my husband so I emailed Kitchen Niche & asked that they remove one of the items from my order because I no longer needed it. No response. I emailed again, no response. I telephoned but all I got was voice mail with no opportunity to leave a message. On Mar. 30, I emailed them 4 times & tried telephoning..again just a voice message. By then I no longer wanted to deal with a company with such poor customer service so I emailed to cancel my entire order. In between my emails I received an email from them that they were processing & packing my order! I immediately emailed back to cancel my order. In total, since Mar. 29 I had emailed them 6 times. No response. On Apr. 1, I received an email from them saying that they had shipped the one item even though I had repeatedly asked for the entire order to be cancelled! It will be returned because I do not want to deal with this company.
Replied
chef's choice 615 slicer
I Ordered a meat slicer for over $200 on Dec 8th for xmas. By January I had called twice to the company with no return phone call. Finally I emailed them. They said there was a note on the ordering page that the item was out of stock and wasn't being shipped until Jan. I reviewed the website and NEVER found anything to back this claim. Today is Jan 29th. Still NO slicer. I contacted my credit card company and had the payment cancelled. Thanks but no thanks Sandra, I'm taking my business elsewhere!
The complaint has been investigated and resolved to the customer's satisfaction.
I apologize that the out of stock notice was not visible to you. These notes are listed below the items price. If there is no note, this means the item is available for shipping within 24 hours. I will forward your complaint to the team in charge of our website so they can make the necessary changes to ensure this won't happen again. The 615 slicer is now back in stock but we will cancel the order as per your request.
Kind regards,
Roman Koller
www.kitchenniche.ca
no order
I have purchased something from KitchenNiche website and they said that delivery usually takes up to two weeks and I was ok with that. They gave me all the necessary information regarding my order and all the confirmations. Two weeks passed and there was no sign of my order. Customer service did not reply to my messages and I was not able to reach them no matter how hard I've tried. It has been over a month since I made my order and I have no idea where my order is and when will I receive it. Avoid!
horrible experience with these people.
This website is terrible! I wish I saw all the reviews before I decided to order something! My order was placed about two months ago and I received nothing yet! I sent them several emails and even called and no one ever replied! This is absolutely unacceptable! Thankfully my husband is a layer and he promised to fix the situation. These scammers will going to pay for all they've done! It's time to stop them once and for all! Don't order anything from www.kitchenniche.ca!
the process took weeks and nothing was done
I will never again use the website www.kitchenniche.ca. I ordered 4 items and received only 2 of them. After some time I emailed them and asked to provide more information about the remaining items. In response, I heard only some promises and blah-blah. The company didn’t turn to be really helpful and professional. I waited 4 weeks and heard promises about the delivery, but they have done nothing. I was completely disappointed in their services.
I ordered some items for my wedding from the company www.kitchenniche.ca. I calculated the delivery time and I really thought that they would provide the order on time, but they haven’t delivered it. I was shocked and immediately started to contact the customer services, but these guys haven’t responded. They almost ruined my day and I need to solve this problem as soon as possible. Please, help me.
Order was never filled. Two emails later I was asked to confirm my address. This was 4 weeks after the order was placed. Two weeks have now passed since my address confirmation and I still don't have the merchandise I ordered. Kitchenniche had absolutely no problem charging my credit card in a very timely manner. They just can't seem to fill orders. This was my first and most definitely last experience with this company. I have never had anything even close to this happen with any other company.
no delivery
I purchased 10 ramekins about 2 months ago but so far I haven’t received anything. It seems that they didn’t even send me my order and now and when I emailed Kitchen Niche about this I was told that no refunds are possible and I should have read agreement more closely.
worst retail on-line experience i've had
Worst retail on-line experience I've had. Do not buy from these people. Ordered an 89$ + tax = 112$ Le Creuset teapot Nov 30/11. It arrived just before Christmas, defective. I could not use it as the gift it was intended for and had to purchase something else. As per the website guidelines, I contacted the company within 7 day for instructions to return the item for refund. They do not answer the phone and rarely reply to email. They finally told me I have to deal with the manufacturer to get a replacement. I informed them I don't want a replacement, I want a refund. As I had to buy another gift, this teapot was of no use to me. Looks like I'm stuck trying to sort something out with the manufacturer, to get a replacement for something I don't want. Horrible experience with these people. Beware. I'm filing a complaint with BBB.
I ordered 3 ramekins on 27 February 2016. My Amex was billed for the products and shipping. Today is 28 March and NOTHING has arrived. No response to many emails. No response to numerous phone calls. This business is a SCAM. I want a full refund of US$12.39.
3 x Ramekin - 2oz (900011) = $4.40
------------------------------------------------------
Sub-Total: $4.40
Standard UNITED STATES (4 - 6 Business Days : 0.45 kg(s)): $7.99
Total: $12.39
Order a product from site on April 25. paid for faster delivery, 3-6 business days. After that time period I called several times, operators were always busy and was encouraged to leave a message, never able to speak to real person. Emailed several times and it was only when I posted a negative response on their feedback site did I recieve an email apologizing for the delay. Made excuses and said on May 4th it would be shipped out immediately... it is now May 13th... still no product.
On April 28th. I submitted and paid for my order. Here it is May 17th. and no answer to my email query as to when they shipped (if they did)? Fortunately I paid by paypal. I expect they will get an answer.
Terrible company. I put my order a month ago and it is still not shipped. No way to speak to customer service: they use answering machine and promise to call you back that never happens. They answer to emails after several (!) business days with no information about when the order is going to be shipped. Terrible user experience. It's better not to buy anything from this company.
Report them to the bbb.
Tried to place an order using Paypal went to a supposed Paypal login site. Asked me for my date of birth... and the last four of my social. WARNING AS SOMEONE WHO USED TO DO BACKGROUND CHECKS-- IF SOMEONE HAS YOUR POSSIBLE STATE OF BIRTH, DATE OF BIRTH AND LAST FOUR OF YOUR SOCIAL THEY CAN GET YOUR ENTIRE SOCIAL ESPECIALLY WITH THE HELP OF A COMPUTER!
Kitchen Niche Reviews 0
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Overview of Kitchen Niche complaint handling
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Kitchen Niche Contacts
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Kitchen Niche phone numbers+1 (888) 839-0551+1 (888) 839-0551Click up if you have successfully reached Kitchen Niche by calling +1 (888) 839-0551 phone number 0 0 users reported that they have successfully reached Kitchen Niche by calling +1 (888) 839-0551 phone number Click down if you have unsuccessfully reached Kitchen Niche by calling +1 (888) 839-0551 phone number 0 0 users reported that they have UNsuccessfully reached Kitchen Niche by calling +1 (888) 839-0551 phone number
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Kitchen Niche emailskitchenniche@kitchenniche.ca100%Confidence score: 100%Supportroman@kitchenniche.ca99%Confidence score: 99%sandra@kitchenniche.ca73%Confidence score: 73%
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Kitchen Niche address243 Silverado Plains Close SW, Calgary, Alberta, T2X0J2, Canada
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Kitchen Niche social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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