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1.4 11 Complaints
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Reliable Resin Complaints 11

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2:39 pm EDT
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Reliable Resin Non delivery

I ordered over $80.00 dollars of items and paid with my Pay Pal account. Money was cashed but product never shipped. It is a same because they have so many great items I would like to order.
Thank you,
Bob LaChance

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2:38 pm EDT

Reliable Resin resin model parts

i ordered $73 worth of parts. that's been 8 weeks ago. no up dates on the order have ever been sent. i feel that the parts should have been sent to me by now. he took my money at the time of purchase but then makes me wait months for parts i feel i may never see. i'm requesting a refund thru paypal. i'll never do business with this "company" again and am warning others to stay away.This company sure doesn't live up to its name "reliable"

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5:53 pm EDT
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Reliable Resin scale model parts

Ordered $75 worth of scale model resin parts from don... He said it could take up to 8-12 weeks to receive. Finally received about $4 worth of useless crap from him. Tried to get our money back via paypal. Paypal denied us our refund saying his "shipping label" showed he mailed us our items. He mailed $4 worth of useless crap... Had to go through our bank to get back our money. Thanks to my bank...

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Is Reliable Resin Legit?

Reliable Resin earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Reliable Resin to be a trustworthy company. Although there's a 9% resolution rate for customer complaints, which deserves attention, Reliable Resin is known for their high standards and safety. If you're thinking about dealing with Reliable Resin, it's wise to check how they handle complaints.

Reliableresin.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Adult content may be available on reliableresin.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Reliable Resin has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We detected that reliableresin.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • Reliable Resin protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Reliable Resin has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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3:00 am EST
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Reliable Resin resin piracy

Reliable Resin just stole my M/T Big Block Chevy Valve Covers (that I created) and sell on my website "Speed City Resin" and he's now selling them on his Facebook page. I have emailed him several times and he is avoids all my emails. Although he promotes "Don't Support Resin Piracy" on his eBay listings, I guess he thinks it's okay to steal from others (I'm not the only one). Sadly, I hear from a lot of my customers who "Dirty Don" has ripped off. Too many tragic story's to list hear. This hobby is supposed to be fun, we shouldn't have to deal with this kind of deplorable behavior. Stay away from this guy !

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12:23 pm EST
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Reliable Resin resin model car parts

It's a shame, the man makes the best parts in the modeling industry, you just can't trust the man ! I ordered parts in October 2018, about 60.00 dollars worth, I emailed Don after few weeks he called and we spoke for about 2 hours seemed honest and assured me he was working on my parts as we spoke, I trusted him and ordered parts off eBay that said was in stock, spoke to him again and ordered another 65.00 on top of the other 2 orders, he claimed he had every part ready to ship and he was going to put it all in the same box and save me shipping, right never got it, don't answer phone or emails, the man is a crook, claims it was shipped try and track it it's nothing more than a label, I filed a complaint with pay pal same crap sends them a bogus tracking number, don't know how he gets away with it but he is a great liar!
Beware of reliable resin Don is a pathetic liar, don't buy or believe a word the man says, once he's got your money he's done with you!

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1:28 pm EDT

Reliable Resin resin parts non delivery

I placed an order through Reliable Resins on 2/24/18. I called to check on the order after waiting a month and was told it would ship in a week. It's been 9 weeks now. I called and spoke with Don the owner. When I asked that what I paid for be shipped or refunded he hung up on me and will not answer calls. I am now trying to get my money back through PayPal.

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3:41 pm EDT

Reliable Resin no product sent

I ordered several products and paid in full over $100 through Paypal in June of 2013. In the meantime I was in and out of the VA hospital due to military related injuries and kind of forgot about it. I spoke to Mr.Theune in Jan. of 2015 and he said that he would be sending an alternate item ( that I agreed to) out soon. I emailed him in April 2015 - nothing. I emailed him today, I'll see what happens. I filed a complaint with Paypal also. I know that I can't get a refund through them but I thought they should be aware. I am going to file a complaint with the police and the BBB as this is petit larceny. Just my 2 cents.

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7:38 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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This is the scam with Reliable Resin...they have great stuff on their site that nobody else makes! You make an order and then wait, and wait, and wait some more. All the while, Don Theune (the owner) provides one ridiculous excuse after another as to why he cannot fulfill his obligation. His goal is to get you to wait at least 45 days so the Paypal...

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9:56 am EDT

Reliable Resin this horrible company didn't return money back

I had the deal with Reliable Resin, but I heard only fake promises and excuses from them. I was sick of, so I told to the rep to return my money back. It was horrible, ‘coz the rep again and again promised money back, but nothing happened. I was sick of their promises and wanted to get my money back ASAP. But the rep simply started to avoid me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

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Dave Janu
US
Apr 20, 2018 1:48 pm EDT

Pretty much the same story here. 9 weeks and still don't have what I paid for. When asking for what I paid for to be shipped or refunded, Don Theune then hung up on me and will not answer or return calls.

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Christopher Buck
US
Jul 03, 2017 12:06 pm EDT

If you never got your order, you might as well kiss your money good-bye. Don has screwed a lot of people.

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3:07 pm EST
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Reliable Resin non delivery

In june '09 I ordered several items... Paid thru pay pal... Received 3 items... Made several inquiries over the next 3 yrs... Was promised it would be shipped soon, then computer had been hacked, been sick, grandfather died, waiting on decals, doing physical therapy,... Etc, etc, etc... Don will not answer his phone or respond to e-mail, messages, etc. I'm tired of the promises with no delivery... Now it's time for bbb. He is now working under '[protected]@aol.com'... To me it's a scam if you don't get the promised product.

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Joe Stemz
US
May 28, 2017 9:16 am EDT

I wish I would have seen this before I placed my order. 4 years later after he scammed you he's still and it and now I've been burned.

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Christopher Buck
US
Jul 03, 2017 12:09 pm EDT
Replying to comment of Joe Stemz

It is shameful that Don has done this to so many people. The really bad part about this, is that there is absolutely nothing you can do about it expect spread the word about this creep. I have had serious dealings with this [censor] in the past. I never, ever, took money from my customers when I was in the aftermarket resin parts business. Hoping to return to the business later this year or next.

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1:57 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered 2 resin model car kits from Reliable Resin. I sent money via PayPal. I waited a month till I realized that it can be a scam. I called them and they apologized and told that some problems appeared and they need more time for delivery. Maybe it is a scam…

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Overview of Reliable Resin complaint handling

Reliable Resin reviews first appeared on Complaints Board on Sep 18, 2012. The latest review Non delivery was posted on May 16, 2022. The latest complaint donald theune is a thief was resolved on Nov 30, 2014. Reliable Resin has an average consumer rating of 1 stars from 11 reviews. Reliable Resin has resolved 1 complaints.
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