KitchenAid
Reviews and Complaints

Purchased from The Home Depot in 2018 and professionally installed. Only 3 years later the ovens stopped working after using self clean. It required a service call and parts replaced, no help from KitchenAid. I had to pay for it all. Only a week later, the lower oven wouldn't completely close, leaving the light on and not heating up. Again, it required another service call and the bottom oven door hinges need to be replaced, no help from KitchenAid. I have to pay for it all again. I am very disappointed that such an expensive appliance can't even last 3 years and that KitchenAid's warranty won't cover any costs.

We had this new refrigerator delivered September 2021. Since day one it started making a knocking noise all day long, everyday. It stops at some point through out the day but it is very consistent. It does not only happen when the compressor starts etc. It is loud and actually quite embarrassing when I have company over. Company question how a new , beautiful refrigerator can make such a noise and are very surprised it has not been fixed after multiple visits by different repair people.

A new part has been installed unnecessary as the one repair person thought it was not defrosting properly. but that did not help. Noise deadening putty was added and that did not help. Your customer care people tell me that the master technician said it is normal operating noise. That is not even slightly believable. Why would a company make a product that would make a consistent loud knocking noise? that makes no sense at all,and we have never had this issue with any appliances. I am very tired of being patronised by your staff members. The noise is unacceptable. We have 4 other Kitchen aid appliances we love but would have never purchased this refrigerator if we had known it would have this issue. I have videos to show the noise, logs of the noise it makes through out the day . Please contact me if you want more logs/ videos.

We just bought an ice cream scooper, and it doesn't scoop anything anymore. We might as well use a spoon now. We were so disappointed! Kitchen Aid had become part of our household because we trust it to be worthy of the quality it offers. We probably got a faulty one and I'd appreciate if you would send us a new one.

Keep up the good work for your products.

Please respond.

Thank you for your understanding.

Our refrigerator is not even 2 years old and it went out in November. We purchased a 5 year extended warranty. Warranty company thru Lowes A&E Factory Service was scheduled to come 2 weeks after frig went out. Then the tech never showed and we didn't get a call until late afternoon after waiting all day. Then another 2 weeks later the tech came and said he couldn't do anything until board? had been delivered. Another 2weeks and park was delivered X2 and one was defective and he put the other part in and it worked one day and went out again. Lowes has sent 300. for food lose and is sending check for fridge which is great buy doesn't replace the time and frustration of a faulty refrigerator that cost 4 grand! We want answers on why such an expensive refrigerator is irrepairable!? This is what I received from lowes>

Unit irreparable LOWES:[protected]
Wed, Dec 22, 2021 at 11:47 AM
Thank you for contacting Lowe's regarding your Lowe's Extended Protection Plan claim. Under the terms of the Extended Protection Plan contract, the full purchase price including sales tax (where applicable) is being processed for your product with the model number of KRMF706EBS.
While we do not want to delay your payment, to ensure the accuracy of the information we will wait to begin processing payment for 1 business day. If the customer name or address listed above is incorrect, please reply to this email with the correct information so that we can revise the claim prior to processing payment.

This payment fulfills the Extended Protection Plan contract. Please review your plan's Terms and Conditions for additional information. Keep this email for your records. Your protection plan reference number are located above should you need to contact us. We value your continued business and look forward to serving you in the future for all your home improvement needs.
Sincerely,
Lowe's Service Advantage.

Purchased this unit a year ago. Thought it was a learning curve from my old one. After having the head fall on my hand, smashing it against the bowl numerous times in the past month, I'm done. I contacted KitchenAid who told me that the head not having a locking UP feature is not a safety issue. If the beater is loaded with a stiff cookie dough, the weight counter acts the mixer head not allowing you to remove the beater without it falling. Scraping the beater is out of the question, the head again falls to the DOWN position. There is also a pinch point where the mixer meets the head.
I asked KithcenAid to possible have them assist in a different replacement mixer, they offered to replace the bowl only, due to sharp edges.
12/29/21

Your web site can't find my model number and says "Pleas enter a valid model number". However, I'm obtaining the model number directly from the refrigerator.

Also, after a long time on hold, your parts dept hung up on my wife.

Date of the incident: 12/27/2021

All we are trying to do is to get someone at KitchenAid to acknowledge our existence and to talk with us so we can get our water filter replaced.

Plastic retainer clips on the rack adjuster -- both sides -- broke within a couple months of one another. Dishwasher is only a few years old. There was no pressure on the racks, unduly heavy loads, etc. The clips both just sheered off. Looking at the construction, it is evident to me that the diameter of the plastic is simply not thick enough to carry the loads involved over time. Cost me over $50 on each side. In my opinion, there should be compensation or a recall notice put on on the adjusters. Expected much more from a premium product like KitchenAid. Previously had a GE dishwasher that lasted for about ten years without needing any repairs.

KitchenAid model KDTM404EBL3
Serial Number F73101158
Adjuster Part no. WPW10546503

Unit Price for replacement part $44.17
Shipping $7.95
Total $52.12 each $104.24 for both
(First of the two replacement parts was purchased from an appliance store, second from KitchenAid online.)

micowaive bougth from Toms applance chatham back in 2018 along with two ovens, dishwasher, microwaive gas top stove and fridge.
Dec 14, 2021 in the afternoon warming a cup of water for tea as usual it blue up at the inside top of the microwave, causing a fire which was immedialty put out. this is a mfg defect and should be replaced since it was ony 3 years old, In all the microwave we purchased this has never happen, It is costing us $849 plus tax along with sevice to replace.
if nothing is done i plan on going to the better business bureau and complain on the internet the faulty product we were sold

One light in the frig stopped working, I replaced it and all the lights were working. Then the freezer lights all went out. I called a local appliance repair company (been doing business around here for years) and he find the wiring diagrams and traced the trouble to a circuit component. He ordered it and came back out to install. This did not work. He said, it's bigger problem and that KitchenAid needs to figure it out. I have an appointment next week. The unit was installed Dec. 2020..it's not far out of warranty.
What is my recourse?

i've purchased kettle and toaster before lock down from David Jones in Westfield Doncaster, from first days the kettle started to paly up means when I pressed button to start didn't work either stocked in 100 or when it showed as cold water temperature didn't start I had to press it few times.
unfortunately it was multiple lock down in Melbourne even when they opened for short time it was click and collect, therefore I didn't have a chance to take it back at the moment new problem started when I press push the bottom start but stopes half way I try again goes only few degrees stops again, also the open the lid is challenging from day one I've to press few time until finds the correct spot sometime I give up and fill the water through nozzle, unlike the toaster which I'm very happy the kettle is absolutely rubbish, could someone replies and guides me what to do as I've paid a good money, I'm attaching the photo of products, I've purchased them as they looked nice and I already had Kitchen Aid mixer and I've trusted the brand, many thanks in advance for your consideration.

Regards
Shahararzad

Our KitchenAid refrigerator stopped working after a power surge in our neighborhood. We contacted Whirlpool/KitchenAid directly as the unit was barely 18 months old. Customer service sent a repairman a week later and he said he would order parts. After 2 more months and repeated communications about not knowing WHEN parts would be available, I called Customer Service back to complain. I was on hold for 50 minutes. There is not chat or email contact with Whirlpool/KitchenAid. You wait on hold or you abandon it entirely.

The customer service rep told me on the phone that Whirlpool would replace it for $800. I said that sounded unreasonable considering we were supposed to have it fixed at no cost and had been waiting on parts for over 2 months. I also pointed out that the refrigerator was a $4600 unit and this brought the cost of it to well over $5000.

The price then went to $500 instead for delivery, set up and replacement. She said the offer was good for 14 days, to call back and let them know what we wanted to do. Two days later and 46 minutes on hold after I conceded we must pay the fee, the $500 was payable immediately by credit card. I was told the replacement would be built and delivered within 3-4 weeks.

If Whirlpool/KitchenAid can build me a new refrigerator, they have parts. Why didn't they send the part we need to their repair contractor? Instead KitchenAid compelled me to pay them another $500 and wait an additional month to get a replacement. Worst customer service EVER and I feel like I have been scammed.

Buyer BEWARE! KRFF305ESS Refrigerator does not stay cool!

KRFF305ESS Refrigerator does not stay cool. We purchased the fridge in August of 2018. It has since stopped staying cool. Now all of our food has been moved to the trusty garage fridge (not a Kitchenaid) while we hope to resolve this by Thanksgiving. So far we have cleaned the coils and reset the fridge by turning it off for 5 mins. None of this has helped. The documentation on troubleshooting is non-existent. Please help!

Purchased French door refrigerator on 11/21/21, Noticed cracking on the interior liner in mid October. Contacted NSI who advised they are unable to cover this issue, Contacted KitchenAid and they advised to have appliance repair company come out and document cracking. Lake Appliance came out took pictures and submitted pictures and report to KitchenAid. They called back and advised that the manufacturer would not cover the repair. High end appliance with interior cracking appears to be a problematic issue.

Purchased Model KRMF606ESS on February 13, 2016 as part of a full 4 piece package for remodeled kitchen (microwave, dishwasher, range, and refrigerator).
This refrigerator was a dream come true: lots of storage space in freezer, separate compartment for drinks, and in-door water/ice dispenser. Fast forward to five years later...milk in refrig spoiled days after buying, then motor fan started making loud noises. We had a repairman come out who gave us a lot of information about this model, none of it good. He is reputable appliance repairman and said the only 5 door models he really fixes are the ones with warranty (we dont have) because we risk spending more money than the fridge is worth. Ice was building up in back of fridge, so we spent the next 24 hours emptying, defrosting, then restocking fridge. It is a temporary solution to the problem and we dont know how often this will need to be done before we give up and buy another appliance.
I am disgusted that this American made product has only lasted five years.

First the lights went out now the control panels are not working. It is given code PF. This fridge is on 2 years in. This shouldn't be happen. I'm so scared that the fridge and freeze will stop working before I can get this resolved. I can get any water, ice, nor see inside the refrigerator. On top of that the microwave lights are going out. I should not have went off looks, and listen to the reviews.

Approximately 5 year old refriderater and i need a new condenser. This will cost $800/$900 to repair which I find unacceptable. I also purchased a stove with double oven and dishwasher at the same time and I have already replace d a circuit board in the stove. I thought I was buying quality products that would at least last 10 years but so far that has not been the case. on top of this problem my appliance repairman cannot get the part that I need and it has been over one month since he ordered it and we are still waiting.

After about two years of use the oven no longer controlled the temperature.
The tech adjusted the offset and the oven worked better for about two weeks. I need a control board W11088878 i have ordered one through a parts house and after a year they sent back my money and said they could not get the parts. All i want is to be able to buy the parts to fix the oven i have.

Purchased Nov 28 2016 as part of a complete kitchen package as part of a remodel. Refrigerator door icemaker was poor. We had a door seal issue. The refrig is called the Bella 1 (they are no on Bella 3). Less than 5 years and the ice maker sometimes works. The freezer works but the refrigerator wouldn't get below 60F. Issue? Coils ice over time. Design flaw.

Tech said this line didn't include a defroster to cut costs and lower energy used to meet Fed standards. The coils ice up and the only way to repair is to to replace the control board and software. Nothing caused by consumer. A pure design flaw issue.

Whirlpool refuses to do anything. Repair bill $840.

I will never buy a Whirlpool product again! We remodeled the kitchen 4 years ago and put all KitchenAid products in. We have had nothing but problems with all items, except the dis washer. I believe many of their problems are a result of taking business to CHINA. Really poor quality. The Microwave, has the electronics on the bottom over the range, so the electronics absorb all of the heat and eventually go haywire. We have been without a microwave for over two months now. When the oven died, it took six months to figure out what was wrong with it. I also noticed that the parts were made in China. The freezer door on the refrigerator, quit making ice. Their answer is to replace the whole door. Their door cost is $1, 000 dollars. Fortunately we extended the warranty. The new door has never shown up. It has now been 4 months. Their customer service is the worst, and they use three different service companies. Always ask for the Whirlpool service technicians and not one of the sub contractors.

We purchased a Kitchen aide package of appliances in 2017, including range, refrigerator, dishwasher and microwave. Top rack of dishwasher has broken twice. Within the last month, dishwasher pump and microwave megetron will have to be replaced. We saw no need to purchase extended warranties on quality products such as Kitchen aide. Cost of repair for dishwasher is 350 dollars. When we inquired about repair of microwave, we were basically told to buy a new one. That is no answer for an appliance that is not yet 5 years old. Purchase was from Zeglins Home TV and Appliance in Moline Ill.
Invoice # 159129 on 02-24-17. My question to you is if you stand by your products beyond the standard warranty of ONE year.