KitchenAid
Reviews and Complaints

I own a kitchenaid superba stove - model yk#$c507hs2, ever since i've owed the stove. The door locks and doesn't unlock for a couple of days. A technican advised it is unrepairable. Please advise.

We bought the ovens   ( model #kems308sss and serial # xw3809795) through a local appliance store, bray and scarff.  my son had purchased the same model oven and had many problems with his unit. however, his oven was about 8 years older than the one I was about to purchase. I spoke with the appliance salesperson, aaron carter, (no longer employeed with bray and scarff) who assured me they were having no complaints with the kitchenaid ovens, and if after three occurrences of problems bray and scarff would simply replace the unit.  I purchased the 5 year warranty to be on the safe side. I have learned this is not the case and was misled by the sales person.

In june of this year I attempted to clean my oven.  I had used the cleaning feature in the past with no problem.  this particular time, the oven did not clean and after the cleaning attempt, the oven would not heat.  bray and scarff repair people diagnosed the problem.  it took a month from the first service call to get the part and have the oven repaired.in november of this year, my microwave quit working.  again, it took over a month to get it repaired.  two days after the microwave was repaired, I attempted to clean the lower oven using the self cleaning feature.  the oven quit just as it had in june.  it will not heat.  I have no faith that I will have a working oven in less than a month, and I fear I will never be able to use the self cleaning feature.  this is a problem since it clearly states in the appliance manual that oven cleaners should not be used.  regardless, the self cleaning feature should operate properly.

I called kitchenaid and was told they could not help me.  it is up to bray and scarff.  obviously, bray and scarff is not having success in repairing this oven. no one will take responsibility for this flawed oven.  there is something very wrong when a $3000. + oven ceases to be reliable after only 2 1/2 years.  either the people sent to repair the oven are not qualified to do the work properly, or the oven is a lemon. the oven should be repaired or if it cannot be repaired, bray and scarff should be willing to negotiate with kitchenaid and have the oven replaced.

Bray and scarff is located in virginia and maryland. they should be reporting these problems to kitchenaid.

Harry,

I received your email today, we are not KitchenAid, we are just a service center that fixes their machines. Depending on how often you use your blender and what you use it for it may fail more frequently.

Usually the drive coupling last 5+ years for most people, other customers have to replace theirs once a year or more.

Most likely if it is damaged within 3-4 months there is going to be something wrong with how you are operating the blender or the way you are using it.

Always make sure there is liquid in the blender jar, when you first start blending use the “Pulse” button on your blender for a couple seconds, it helps to slowly break up ice or frozen fruit and doesn’t put as much stress on your drive coupling.

Also you want to store the blender in a cool dry place. Storing it next to a heat source, like an oven can cause the drive coupling to become soft, which will make it strip faster than it should.

I hope this is helpful, if you want to file a complaint, you would need to go through KitchenAid directly though.

Thank you,

Have a Wonderful Day!

Colleen Jerman

Customer Service

[protected] Ext 1

[protected]@mendingshed.com

Hours: 7:30 am- 4:30 MST M-F

From: Harry Dill [mailto:[protected]@gmail.com]
Sent: Sunday, December 25, 2011 3:43 PM
To: Customer Service
Subject: COMPLAINT
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[Available] Harry Dill to CustomerService

show details 10:36 AM (2 hours ago)

Dear Colleen;

I talked to a representive at Kitches Aid on the phone and wanted to file a complaint with them, but they told me that they had nothing to do with making the parts for the blender. I told them that they had referred me to your company when I first called them for the part. They won't even let me file a complaint and said they don't even manufactor the part someone else does. Could tell me who? I am sorry to say that I am just left out in the cold I guess, and don't know what to do about getting another good part for it.

I thank you for telling me about the care and operation of the blender and I have been doing that already. I only have to use it once of twice a week as I have difficulty swallowing and need to liquidfy food with it.

Have a good day, and God Bless you and yours. Have a Nice and Happy New Year!
Harry Dill

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Customer Service to me

show details 11:21 AM (2 hours ago)

Well KitchenAid is owned by Whirlpool, but I’m not sure who actually manufactures the product or where. I know we order all of our KitchenAid products and parts from Whirlpool, but that is the same company as KitchenAid.

They still manufacture the part, but they do not use it in their new blenders. They now use a drive coupling that is steel reinforced, but it doesn’t fit onto the old style blenders, like you have.

I’m not sure what you should do if KitchenAid wont take a complaint from you, all of the drive couplings are going to be the same though, they are identical to the one that would have originally been on your blender.

Thank you,

Have a Wonderful Day!

Colleen Jerman

Customer Service

[protected] Ext 1

[protected]@mendingshed.com

Hours: 7:30 am- 4:30 MST M-F

When we bought our house 6 years ago we upgrade the kitchen applicances to Kitchenaid through the home builder. Big mistake because each and every kitchen appliciance (stove, oven, dishwasher & microwave) we bought has broken down. We have spent so much money on the repairs and today I called Kitchenaid and was told that they would make a record in our file but their final answer (exact words) was they can't help us. Basically they will continue to make horrible products that breakdown as soon as the warranty is over, fun how that works.

I bought a kitchenaid mixer from Kohls, $350, and it's leaking oil. I called Kitchenaid in Canada and of course it's out of warranty and was told by the rep if I sent it back along with a check for $50 they would look at it. It weighs a ton and by the time I paid all the fees plus shipping and handling I should just go out and buy another mixer. Who in their right mind would pay $350 for a mixer anyway. I thought the warrantee was lifetime. Big mistake. I'll never pay that kind of money again nor buy anything else from Kitchenaid . I'm so disappointed and furthermore I saved for a great deal of months just to buy one of these so called fabulous machines. Grrr ! Not happy.

Anyone buy a Kitchen Aid Cookie Pan and they claim Hassle Free Replacement Warranty? I bought this at Target recently and when baking in the oven below their recommended temperatures, the pan warps. I contacted customer service at kitchen aid and i mentioned their hassle free warranty and she asked me if i had the receipt which i threw away and so i mentioned what's the hassle free warranty for? she told me that i had to send in the defective unit; it costs about $8 to ship with signature when i bought this pan for $8.99 at Target. What a joke! anyone else had a similar experience? i told the lady that i will throw away this junk and never buy kitchen aid again.

KitchenAid transacted an unauthorized charge against my debit card on or about September 9, 2011. When I noticed the pending charge against my account, I notified my bank and had to search out a number for KitchenAid, as their contact information had not been submitted along with the charge. I spoke with a representative who took my information and stated to me that she would get with the department responsible for handling such charges and that I should follow up with my bank. On September 12, the transaction settled and the funds were subtracted from my account. No further information was available on the transaction, so I called KitchenAid and asked to speak with the representative who had helped me before. Another representative offered to "help" instead. I explained to her what had happened. She then stated to me that there was NOTHING KitchenAid could do because they would need an order number to search for the order. If the charge was unauthorized, how in the world would I have an order number? Of course, I brought this to her attention, but she kept insisting the order number was the only way. As a business owner and merchant account holder, I KNOW there are other methods of tracing orders other than order numbers, especially when you have someone's debit card number, name, etc. Her supervisor sided with her, both insisting I'd just have to take it up with my bank who shouldn't have accepted the charge knowing it was fraudulent. Hunh? My bank knew it was fraudulent? Well, KitchenAid knew that, too, because I called them as soon as it appeared on my account. I have started a Facebook campaign against KitchenAid and their questionable practices. There is no way their company is so primitive as to not be able to trace a charge without an order number. I cannot believe this for a minute. I also plan to write their corporate headquarters for all that's worth. In the meantime, I am working with my bank to attempt to resolve this issue, because it's obvious KitchenAid cares nothing about doing what's right. I will never buy a KitchenAid appliance. As Whirlpool is the head corporation, I'll more than likely not purchase from them either.

Like thousands other people my kitchenaid superba oven (Kebs177dbl7, serno: xj3101002) refused to heat up after I used self cleaning feature for the first time since i've bought a house with it. Of course it was the infamous blown thermostat. I contacted the ka customer service providing links to other complains about the same issue and asking just for a new part. They said that even though I am 'a valuable customer' they can't help me since the oven is out of warranty. Fine, I asked to redirect me to a supervisor and finally she called me. I told her, that everybody knows about this problem but ka and that should be a recall. She kept repeating 'your oven is out of warranty and we can't help you'. I said fine, i'll join the army of unhappy customers in the internet and will just spread the word about how badly ka design their products. She said again that she can't help me. Oh, well, apparently ka doesn't care.

I am going to buy the part off the amazon ($34) and install it myself, not a big deal, but this is definitely the last product of kitchenaid in my household. I'll never buy anything else from them and will continue to tell everybody about my experience with ka.

Kitchenaid buyer beware! This is long, but if you are considering kitchenaid, you should read!

We moved into our newly constructed home in april of 2009. We purchased all kitchenaid appliances for the kitchen. The built-in refrigerator is a kbr036ftx and cost $5, 000 in addition to the $2, 000 worth of custom cabinetry it sits in. The horrors start when you call the kitchenaid “experience center” …

On june 15, 2011 (2 months out of warranty) it started to “warm up” … neither the fridge nor freezer could maintain the correct temperature. I immediately called kitchenaid and they sent a repairman the next day.

June 16 – (Day 2) he turns it off and on and said that sometimes that fixes things. It didn’t so he ordered a “dryer” and “access valve”. The parts took 7 days to arrive. He was not aware kitchenaid would expedite and kitchenaid did not offer it! (First clue ka does not put customer first)

June 23 – (Day 8) parts are replaced but nothing changes freezer was 21 and fridge was 45 degrees. I called kitchenaid, repairman can’t arrive until the following monday.

June 27 – (Day 12) repairman shows up at 4pm and on the phone with kitchenaid decides it needs a new compressor.

July 1 – (Day 16) 4 hours to install new compressor, new tubing and compressor didn’t “match up” so repairman had to “modify” all connections. Three hours later the fridge had warmed up dramatically … I called kitchenaid and they said that was normal, give it 24 hours. I asked for a supervisor and was told “supervisors are not available to customers”. (Second clue) he said they prefer same repairman finish the job (Third clue that customer comes last).

July 2 – (Day 17) fridge is 71 and freezer is 73, was partially usable before but now completely unusable. Company arrives for 8 days.

July 5 – (Day 20) told kitchenaid we would give the repairman one more chance and to get him out here.

July 6 – (Day 21) repairman arrives and now it is the inverter. I said “isn’t that quite the coincidence”? And he said that since the compressor is working great now, it was probably too much for the inverter. What? Part is not under warranty so I have to pay for it. They won’t even pay to expedite shipping. They clearly have no interest in helping me get this resolved quickly.

July 8 – (Day 23) I hired a new repairman. After time on the phone with kitchenaid, they determine it is the compressor (Again!) … inverter is fine, there was no need to order that but kitchenaid tells me it is non refundable and non returnable! Kitchenaid offers me $100.00 to buy a “dorm” fridge. Asked for a supervisor again and was put on hold for over 45 minutes and had to give up.

July 12 – (Day 27) third new compressor arrives, new repairman changes out and fridge starts to cool, but by next day is back to 70.

July 13 – (Day 28) new repair company is taking charge and will contact his representative since kitchenaid is doing nothing for me when I call.

July 18 – (Day 33) new repair company is trying to get it exchanged, they feel the entire system is contaminated. Kitchenaid says no way, it’s still repairable and they want the original incompetent, unreachable, part time repairman to complete the job. I called kitchenaid and demanded an exchange and that they work with the new repair company. I also asked again for a supervisor and was told someone would call me back in two business days! I gave two phone numbers so I wouldn’t miss the momentous call.

July 20 – (Day 35) super only called one of my numbers and left a voicemail. I called her back and left a voicemail. (Sigh …)

July 21 – (Day 36) still no word from supervisor, but new repair company has “made a deal” with kitchenaid and will be “allowed” to do my repair. Parts will arrive july 25th or 26th and repairs will be scheduled at that time.

I’m sure there is more drama to come, but wanted to get this posted so that no other potential buyers would buy kitchenaid unawares and unadvised.

Exactly 2 years ago we completely remodeled our kitchen and purchased over $10, 000.00 in KitchenAid appliances. Our French door refrigerator never sat right. It always looked like it was falling into the wall. My husband tried to level it and was frustrated that there was no way to level this fridge from front to back. He went on line and called customer service and was told there was no way to level this fridge. Upon moving the fridge out we also noticed that there was a bolt on the left side of the bottom of the fridge that was sticking out and gauging our hardwood floor when moved. On several occasions when I had KitchenAid repairman out to my home I would mention the leveling issue on the fridge and kept getting the same answer. One service company told us that you had to put shims in to level it. I have never heard of putting shims in a fridge to level it. We called KitchenAid and told them our situation and that the fridge was also at this point making a lot of noise. This was a few months ago. We did opt to extend our KitchenAid warranty through what I originally thought was KitchenAid directly but it is a third party company called Assurant. We were frustrated that we were stuck with a less than 2 year old $2, 500 refrigerator, that we had to put cardboard in for shims to try and make it level and were now making a lot of buzzing noises. I called the warranty company and they told me they don't come out for noises. Next I called KitchenAid directly and they advised us to call the warranty company back and ask for a second opinion company. While we were on the phone with KitchenAid my husband realized that the noise was coming from the under belly of the fridge. It was vibrating on our floor. After calling Assurant they scheduled an appointment with a service company who never showed after we waited from 8 am - 5 pm on a Saturday for them. I called the warranty company back not to happy but they scheduled Quaker City repair service to come out. They actually had been the company assigned to us by KitchenAid under the first year manufacturer warranty period. I was not very impressed with them from the get go. The repairman came, and looked at my fridge. After looking at it, I asked him what he thought and he refused to tell me anything. He said I would have to wait for a call for his report. He wanted to consult with someone else. I persistently tried to get some information out of him. I have never had a repairman not tell me what the problem was with an appliance for a service call. This only confirmed my poor impression with this company. After one week of waiting to hear from them I called the warranty company who lied and told me they had no report from the service company. The only thing he told me was that the noise it was making could not be addressed until somethings breaks and he told me to put a shim under the part that was making the noise underneath. What professional repair people. I called the service company and they read me the report and confirmed that the warranty company had a copy of the report. The service representative did read me a copy of the report which stated "Base of the unit is bent and preventing left right wheel to be on floor causing unit to be unbalanced." They told me that it was not able to be fixed. Assurant the warranty company will not fix the fridge or even address the issue because they are saying that the fridge was like this from the get go and KitchenAid says that it is out of the original 1 year warranty and will not fix it. We have spent countless hours on the phone with KitchenAid and the extended warranty company that KitchenAid uses and have gone round in circles. Neither will take responsibility for it. So right now we have a pretty new fridge that has shims under the back to try to level it and shims under the belly pan area to keep it from making loud annoying constant buzzing noises. Which is still does constantly. I am ready to kick it to the curb. We are totally frustrated. Every time we call we have to go through the same story and you would think that after 10 or more phone calls it would be on file. Somehow KitchenAid and the warranty company can't find our information each time. We are probably posting this on this website in vain but I am on a mission to post this information everywhere until someone listens and does something about my defective refrigerator. We are very unhappy with the lack of professionalism from KitchenAid's customer service, the repair companies that they use and the extended warranty company that KitchenAid offers.

We purchased Kitchen Aid Dishwasher from abt.com and after 6 months it stopped working.
After our call to KitchenAid, they send a support person from A&E and the first guy came and he did something to make it work once and it did not work after that. After the 2nd call to KithcenAid they resend some other technician from A&E and this guy opened the control panel and tested something and said that there is something wrong with some control panel and he ordered parts and one of the parts are in back order for few weeks. This is so frustrating that we are unable to use the dishwasher for 1 month now...

The model no from inside the dishwasher is KUDS30IXSS0 and model no I purchased from abt shows KUDS30IVSS.

So, having purchased a top of the range Esspresso machine from Kitchen Aid, two months out of warrany, I am sat in my Kitchen, and thank god I was, when said machine started to smoke and burst into flames. This is not good, I thought, and contacted Kitchen Aid who promptly arranged for collection to 'service' the machine, with a normal 10 day window. Five Months later, having been informed that the machine was behond repair, having chased several times to be told 'awaiting parts from the US', I finally get the New machine.

This morning I plugged it in, added the water and sat back waiting for magic... Nothing. Lots of noise, whirring, clicking, spluttering, but... No water. It would appear that the during the manufacturing, some idiot must have forgotton to connect the hoses to the pumps. At least that is my assumption without opening the damed thing up.

So. Kitchen Aid. This has cost you:
- One new order for a mixer
- One new order for a grinder
- One new order for an ice cream machine

And... Money, as I fully intend to make sure that you pay for my waisted time.

This is the first ever time I have posted to such a BBS, and this only goes to show just how miffed I am with your rubbish products and services.

We spent over $11 thousand to buy our appliance package when we built our home in August of 2000. We take very good care of all of our things and even though all of our appliances look like brand new, every single one of our Kitchenaid appliance we bought have broken. Dishwasher ($1350) first, the touch pad panel shorted out. Then the micro/oven, ($2500) shorted out and caught on fire burning a hole in the bottom of the oven which I think I used maybe 15 times. Never even used the self cleaning program because I never got the oven dirty. Then the refrigerator, ($6500) compressor went out. Luckily that was still under warranty, barely, and they fixed it costing us $300. Would have cost us $2000. Then the Kitchenaid blender broke! Maybe used 10 times. All substandard to say the least. The folks at Kitchenaid said that refrigerators, ovens, and dishwashers only last 10 years! That means our oven costs about $250 a year to own! No wonder America is in trouble! Buyer beware! We will never own Kitchenaid/Whirlpool again. Terrible customer service. They will do NOTHING to make anything right. We did have great professional service from the Appliance Doctor. We would highly recommend this company. Steve was fantastic.

Kitchenaid is one of only a few major appliance manufacturer's left in the US - most appliances are made in China, Japan, or Korea, and some in Europe. I wanted to keep my business in America and show some patriotism with this major purchase, so I selected to buy a Kitchenaid, made in the good ole' US of A - in Ohio. When shopping online for it, I noticed that the east coast dealers were offering the model I wanted for $717 including free shipping and no sales tax, delivered to my door in California. But they couldn't sell to me because they said "Kitchenaid has a manufacturer's restriction on selling more than 150 miles from our store, and they are the only manufacturer that does this. I can sell you any other model and ship it to you - just not a Kitchenaid." I went on their website, and their website actually says this 150 mile limit when you try to look up dealers that carry their product - so the dealer told me correctly. When I contacted all of their dealers in California, the best price I could find was $953 delivered, including sales tax, for the same model. The CA dealer confirmed for me that Kitchenaid charges higher prices in some parts of the country than others for the same models, and prevents transfer across dealers of equipment with this 150 mile restriction, to enforce those price differentials. I contacted Kitchenaid about it, they said "we don't have anything to do with dealer pricing, and we don't care if they sell out of their areas." I told them of what was on their website saying the opposite, but they said "if you are dissatisfied with our answer, file a complaint with the Better Business Bureau". I did that, but the BBB can't process the complaint when it concerns merely pricing. So, basically, Kitchenaid gets away with it. This is so very wrong on every level. This American company is actually scaring away Americans who want to patriotically buy from our own countrymen, and they put obstacles in our way from doing so, and basically tell us they don't care about our concerns when we notify them. This is very bad behavior and policy by Kitchenaid. If all American companies behave this way, our country is doomed. Kitchenaid deserves to go out of business if this is their customer service attitude.

Gas stove central burner shoots up a flame 6-inches high! It looks like a Bunsen burner from chemistry class. - And that is on the LOW setting. When used with the outer ring it shoots up 8-inches. We have called to get it fixed but KitchenAid sent the wrong parts. It is now one year later and we STILL do not have a fully functioning cooktop.

I have KitchenAid refrigerator KSRG25FKST17 side by side and it is not quite 5 yrs old. The compressor has started making LOUD clunking/clanging noises for 5-10 seconds whenever the compressor shuts off. I can produce the noise by rocking the compressor on its rubber mounts with my hand. It also sometimes makes wheezing, squeaking noises.

I talked to KitchenAid and they said the compressor is not considered bad as long as the unit is cooling on both sides, which it still is. Warranty on compressor is for 10 years.

Do I have to put up with this for as long the compressor or refrigerator lasts?

I purchase blender about 2 to 3yrs ago. I have all of your small appliance. I am not a person that uses them they are more for show. A couple of week ago I purchase a breakfast drink and I got out the blender to mix it. After it mixed up the drink I picked up the jar to pull out the drink and notice that the black connector that connects the base to the container was all broke up. This is suppose to be a high end item can someone please tell me what I can do. I am so upset at this because its only been used about three times which includes this last time.

I purchased a high dollar, stainless steel Kitchenaid dishwasher ($600-800 range) less than a year ago (2010). My wife and I figured Kitchenaid has a good reputation and should have good quality. Well, think again. Two of the four roller wheel brackets on the bottom rack bent out of shape from less than normal use. The wheels now fall off every time the bottom rack is pulled out to load or unload the dishwasher.

Fortunately, the dishwasher is under warranty so a repair guy came out. He told me Kitchenaid makes its own parts and they probably don't want to make good brackets so they can sell more spare parts. As once a mechanical engineer, I reasoned that the brackets were not supporting the load of dishes on the bottom rack under the high temperatures during normal washing cycles. I think I could have easily designed a better part that could last 5 to 10 years without problem. How could Kitchenaid design rollers that last less than a year? All I can figure is that they must make good money on their spare part business at the expense of its loyal customers. As a not so proud owner of Kitchenaid, I now am fearful of what else will happen to the dishwasher when it is no longer under warranty (one year after purchase).

Note, I also bought a pricey Kitchenaid cooktop (over $1000) and already one of the six burner switches had to be replaced. Hasn't Kitchenaid heard of the big three car makers in the US who produced poor products and now they are playing catch-up to Japan's makers? Read "The Machine That Changed The World" by James Womack (from MIT) for that story. I imagine they will write a story about Kitchenaid someday as well.

I purchased the three piece pasta roller and due to my own misuse I broke the flat sheet pasta roller. I tried to purchase only this piece and was told I had to buy all three - again. How ridiculous! The Customer "un-Service" department was no help at all. I wrote letter to both Kitchen Aid in Canada and the US over 2 months ago and have not even had the courtesy of any kind of response. The reason I couldn't buy only the flat roller - it was against company policy. That's a bit lame in my opinion.