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I received a $25.50 late fee on a purchase of $69.00. My payment was due on 2/12, which is the date that their system automatically puts the late fees on. They recieved my check on the 14th. It is not the first time that I have been hit with a large late fee on a small balance when they received payment a day or two late - no more than that. When they look at my account history they see that I pay on time, in full each and every month. This time they told me that they would take 1/2 off the late fee. I told them to cancel my account, as I think it is absurd to treat a long standing full paying customer this way. I was put on hold for a long time and the agent came back to tell me that they will waive the fee entirely this time but it will be the last time they will do that. For the have done it ONCE in the past (in approximately 10 years!). My Mastercard, Visa and Amex holders have way more respect for their customers than Kohl's. Kohl's could not have cared any less if I simply cancelled my account! What terrible business practices and customer service. If someone pays in full within 2 days of the due date twice in 10 years and makes the effort to call to complain, they should b end over backwards to make a happy customer and thank them for their loyalty. Come on!
The complaint has been investigated and resolved to the customer’s satisfaction.
You should bend over backwards and pay your damn bill on-time.
If there were no consequences for paying your bill late than no one would pay on time. They offered to half your late fee, and that's pretty kind. Get over it and pay on time next time.
@ FDL_HOU You should bend over backwards to wash your ****. You need to stop pestering people-coward!
You should stop stalking me, hata
I think they make a great deal more money on late fees then on the credit card service itself. Just like manufactures make more money on extended warranties than the products themselves.
You know...I don't really think that Kohl's is in charge of their late fees and credit cards. We were through Chase until just about a week ago. We moved to Capital One...
But what I'm saying is that to the best of my understanding, whoever the card is through is who's in charge of your late fee. It's them you should be upset at...
Not that you really have a right to be upset, since you're the one not paying them on time. I mean, if I'm not paying my bills on time, I don't get angry when they put a late fee on my account. It's deserved.