Menu
For Business Write a review File a complaint
Konsortium Bas Ekspres Semenanjung [KBES]

Konsortium Bas Ekspres Semenanjung [KBES] review: The bus did not come!!!

B
Author of the review
11:22 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yesterday, during my trip from Seremban station to Johor Bahru, I encountered two peculiar incidents.

In early September, I purchased a ticket for the 1 p.m. Konsortium bus via Easybook at the cost of RM30. Approaching the departure time and without having lunch, I inquired about the delayed arrival of the bus. By 1:20 p.m., the conductor attempted to contact Konsortium's attendant through a walkie-talkie, but received no response.

Eventually, at 1:30 p.m., the conductor informed me that I might have been the sole passenger scheduled for this bus. Consequently, the company opted not to operate the bus, incurring a loss, and instructed me to seek a refund online. I was advised to purchase a 2 p.m. bus from another company to proceed with my journey southward.

My attempts to reach out to Easybook and Konsortium for a refund were challenging. Contacting Easybook’s phone number only led to an automated response, while Konsortium's contact methods were either out of service or unresponsive. Despite receiving two mobile numbers—belonging to Asri (0XX-5947595) and Darshan (0XX-0704102) from the ticket agent, who supposedly were Konsortium employees—my calls went unanswered. Only Darshan replied, stating that I should contact Konsortium’s non-functional customer service number, adding that his number was private and should not be bothered.

Thankfully, with the assistance of Easybook's coordination the following day, I managed to obtain my refund. The reason for the refund, as cited in the email, was explicitly mentioned as "Not confirmed by Konsortium due to recent trip cancellation." Throughout this process, Konsortium failed to notify me beforehand, refused communication, and didn’t extend an apology.

Claimed loss: Trip delayed by 60 mins.

Desired outcome: I'd appreciate a response and I would like an apology.

View 0 more photos
0 comments
Add a comment
  1. Konsortium Bas Ekspres Semenanjung [KBES] Contacts

  2. Konsortium Bas Ekspres Semenanjung [KBES] phone numbers
    +60 377 288 789
    +60 377 288 789
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 377 288 789 phone number 2 2 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 377 288 789 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 377 288 789 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 377 288 789 phone number
    100%
    Confidence score
    Switchboard
    +60 58 917 382
    +60 58 917 382
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 58 917 382 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 58 917 382 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 58 917 382 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 58 917 382 phone number
    100%
    Confidence score
    Head Office
    +60 58 483 188
    +60 58 483 188
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 58 483 188 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 58 483 188 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 58 483 188 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 58 483 188 phone number
    100%
    Confidence score
    Simpang
    +60 57 173 934
    +60 57 173 934
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 57 173 934 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 57 173 934 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 57 173 934 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 57 173 934 phone number
    100%
    Confidence score
    Parit Buntar
    +60 54 663 090
    +60 54 663 090
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 54 663 090 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 54 663 090 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 54 663 090 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 54 663 090 phone number
    100%
    Confidence score
    Kampar
    +60 57 700 108
    +60 57 700 108
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 57 700 108 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 57 700 108 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 57 700 108 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 57 700 108 phone number
    100%
    Confidence score
    Kuala Kangsar
    +60 43 136 629
    +60 43 136 629
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 43 136 629 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 43 136 629 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 43 136 629 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 43 136 629 phone number
    100%
    Confidence score
    Butterworth
    +60 47 315 772
    +60 47 315 772
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 47 315 772 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 47 315 772 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 47 315 772 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 47 315 772 phone number
    100%
    Confidence score
    Alor Setar
    +60 49 771 059
    +60 49 771 059
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 49 771 059 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 49 771 059 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 49 771 059 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 49 771 059 phone number
    100%
    Confidence score
    Kangar
    +60 127 682 859
    +60 127 682 859
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 127 682 859 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 127 682 859 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 127 682 859 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 127 682 859 phone number
    100%
    Confidence score
    Changlun
    +60 162 727 340
    +60 162 727 340
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 162 727 340 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 162 727 340 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 162 727 340 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 162 727 340 phone number
    100%
    Confidence score
    Shah Alam
    +60 111 793 1192
    +60 111 793 1192
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 111 793 1192 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 111 793 1192 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 111 793 1192 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 111 793 1192 phone number
    100%
    Confidence score
    Kuantan
    +60 92 965 184
    +60 92 965 184
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 92 965 184 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 92 965 184 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 92 965 184 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 92 965 184 phone number
    100%
    Confidence score
    Temerloh
    +60 46 566 603
    +60 46 566 603
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 46 566 603 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 46 566 603 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 46 566 603 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 46 566 603 phone number
    100%
    Confidence score
    Sungai Nibong
    +60 165 208 832
    +60 165 208 832
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 165 208 832 phone number 2 2 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 165 208 832 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 165 208 832 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 165 208 832 phone number
    100%
    Confidence score
    Duta
    +60 165 507 805
    +60 165 507 805
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 165 507 805 phone number 3 3 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 165 507 805 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 165 507 805 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 165 507 805 phone number
    100%
    Confidence score
    TBS
    +60 97 447 477
    +60 97 447 477
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 97 447 477 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 97 447 477 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 97 447 477 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 97 447 477 phone number
    100%
    Confidence score
    Kota Bahru
    +60 74 671 217
    +60 74 671 217
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 74 671 217 phone number 2 2 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 74 671 217 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 74 671 217 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 74 671 217 phone number
    100%
    Confidence score
    Yong Peng (Lucky Garden
    +60 72 227 699
    +60 72 227 699
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 72 227 699 phone number 2 2 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 72 227 699 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 72 227 699 phone number 1 1 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 72 227 699 phone number
    33%
    Confidence score
    Johor Bahru
    +60 75 547 323
    +60 75 547 323
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 75 547 323 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 75 547 323 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 75 547 323 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 75 547 323 phone number
    100%
    Confidence score
    Tun Aminah (Johor
    +60 73 545 904
    +60 73 545 904
    Click up if you have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 73 545 904 phone number 1 1 users reported that they have successfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 73 545 904 phone number Click down if you have unsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 73 545 904 phone number 0 0 users reported that they have UNsuccessfully reached Konsortium Bas Ekspres Semenanjung [KBES] by calling +60 73 545 904 phone number
    100%
    Confidence score
    TamanJohorJaya (Johor
    More phone numbers
  3. Konsortium Bas Ekspres Semenanjung [KBES] emails
  4. Konsortium Bas Ekspres Semenanjung [KBES] address
    Kaunter 18-21, Stesen Bas Kamunting, Jalan Stesyen, Kamunting, 34600, Malaysia
  5. Konsortium Bas Ekspres Semenanjung [KBES] social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 31, 2024
Konsortium Bas Ekspres Semenanjung [KBES] Category
Konsortium Bas Ekspres Semenanjung [KBES] is ranked 76 among 104 companies in the Parcel Delivery Services category

Most discussed Konsortium Bas Ekspres Semenanjung [KBES] complaints

Bus Ticket
1
(opinions to this review)