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Kor Hair

Kor Hair review: What a rippoff! 54

S
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8:13 pm EDT
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I'm at the Galleria Mall (Houston, TX) and was pulled by a salesman selling hair straighteners from KOR PROFESSIONAL brand. I insist that I already have one and showed me my CHI iron and insisted it wasn't "100% ceramic plates". The straightener HE was using worked fine and did various things to my hair so I negotiated the from $220 down to 189. I thought it was okay since I understand people are trying to hustle for their money so I didn't mind. When I got home this product did the exact oppsite. Not only does it smells like burn, it pulled my hair, is obviously from cheap material, and they guy told me if anything were to happen "we should simply give you a new one"... when in reality you have to send it to the headquarters along with $10-30 to have it replaced or fixed. What a rippoff. Next time I see then, I will give them the finger and make sure NO ONE BUYS FROM THIS COMPANY EVER AGAIN.

Ripoff company name is S.O Sales Inc. (S O Sales Inc) on the receipt it shows as HYT Sales Houston

I will file a complaint with the BBB and Attorney General because this is just ridiculous that "ALL SALES ARE FINAL" even when the product is not performing like it should and completely the opposite of what you were told.

Update by Shamerika
Feb 01, 2013 3:45 pm EST

I posted this more than a year ago and I cannot believe people are STILL being ripped off! I truly think this company needs to stop selling these flat irons and we should definitely get people's attention to make them suffer! I still have this flat iron, brand new, in the box it came with along with the small gadgets they "put in there for free". I can't believe I paid $189 for that crap!

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The complaint has been investigated and resolved to the customer’s satisfaction.

54 comments
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Clauyadrian
Cypress, US
Feb 16, 2014 10:43 am EST

This people love complain for no reason. The flat iron initially was 130.00 dollars at the mall but the girl gave me on sale $89.00 no taxes. Kör flat iron, well I don't know is this one is better or worst quality than GHD flat iron brand that actually is better than Chi brand . Ok The sales person from the kiosk she told me they is no refund only exchange, knowing this I bought it and I'm keeping my receipt. In the receipt with big letters say No refund, exchange only in 7 days with receipt. If you lost your receipt is your problem, don't blame the company or the sales person or saying that is a rip off. If you bought for 130.00 or more don't get upset, you know you might get the same product online probably less expensive, so it was your decision . I love this iron, I can travel everywhere 220v to 110v converter curl and straight your hair. Try to use a hair serum before you use it like Loreal liss ultime ( expert série) purple bottle smell amazing to protect your hair or Biosilk therapy serum for hair ( amazing smell) white transparent bottle.

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Hagogy
AE
May 25, 2014 2:46 pm EDT

Guys plz help I bought 2 kor straightener sets from Dublin in Stephens green mall and it's 100 euro each, do u think is fake ? How do I know ?

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Mindymarie
US
Sep 18, 2014 12:17 pm EDT

I think the flat iron itself is good (makes me hair really straight and silky feeling) but the customer service is dirty, sneaky, manipulative and fake. They lure you in with sweet words and "special deals" ...god the guy told me the serum was 100 bucks retail, butit would give it to me for 45 and throw in shampoo and conditioner and later when I checked online I saw that the serum was only 25 as well as the shampoo and conditioner as a combined set! The way they run their business is disgusting. I bought the iron because I was in a rush (he gave me a special deal at 79 dollars)...but didn't know it was a sneaky business until after the fact... I gotta give the guy credit though, he's good at what he does...being sneaky and manipulative!

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rocket156
Chillicothe, US
Oct 02, 2014 7:29 am EDT

I bought one too at the Missouri State Fair I have had it not quite 2 months one of the ceramic plates is already broken. So now I don't know what to do I have tried to register it but their site does not work. It also says on the paper from the box you have to pay $29.99 + $15.00 for the lifetime replacement. So disappointed in this I paid 163.00

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Tricia Rose
Pearland, US
Nov 03, 2014 10:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I was approached by a genial young man at Baybrook Mall the other day asking how my hairstyle was achieved. My hair is not worn straight but a type of fluffy straight which appeals to me because it is a soft look. He did show me the KOR ceramic iron and tried several areas that tend to frizz in the humidity. He even curled a section into a perfect curl which would be great for young people. Before leaving he straightened my hair and it did feel very silky. My husband loved it but then he likes me to look years younger anyway. This morning I checked for pillow head and there was none. The hair was still silky smooth! One drawback is my hair is fine and it feels and looks like less hair. This iron could be ideal for coarse, curly, or thick hair and the styling is very quick even on damp hair. Now that I have read this forum, will think twice about possibly being sold a "knock off". I also don't believe in "Lifetime Guarantee's" because no company is around for a lifetime.

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Groovy_ peace
El Paso, US
Nov 21, 2014 3:09 pm EST

My daughter sent for a Kor set and it works perfect the cost was only $139.00 no cost for shipping, we have both used it and it is amazing, we got it straight from the manufacturer, I was kinda skeptical about ordering it without researching the company, but it is exactually like the one at the mall, wanted one finally got one and happy with it. she went under www.kor.com, one of the best buys we ever did. thank God, at the mall they were trying to sell it to us for more that $139.00, from what I can remember it was be offered to us at $250.00, plus layaway as long as we wanted it, with very little down, how do we know if the same sales person will be there in the next few weeks or all of the sudden she lives that jobhan what happens with my layaway. Good Luck Ladies and I hope no else buys from the Texas mall, how sad to take what we work soo hard for, and they have no remorse. Just be careful and do some research on and item and the company, at least you can decide what you should do.

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samanthaperry
Highlands, US
Nov 22, 2014 2:16 pm EST

Does anyone know how you can get your money back from these jokers?

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slarthur
Houston, US
Dec 17, 2014 9:13 am EST

I bought a straightener and the curling wand from West Oaks mall on Dec 15, 2014. I paid $149 for both. My daughter loved the curling wand and it makes her hair look great. She has straight hair and wants curls, I have wavy hair and would like straight hair. The curling wand works great on my daughters hair but I noticed that the wand did not look like the one online. With more investigation, I realized that it's not even a KOR wand, it's a Royal Professional brand. I used the flat iron this morning and I do like the way it straightened my hair but it was not smooth running it over my hair. I also did not have it on the hottest setting and did not squeeze the plates to tight when straightening my hair, I felt that if I squeezed to tight, that it would pull my hair. Anyway, I am headed back to the mall today to confront the guys that sold me the irons. They are a KOR'S stand so I expected both irons to be KOR. I will also be taking pictures and reporting them to the mall office and the BBB if they do not right this wrong...which I'm sure they won't from reading all the other post.

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Mad As ----
texas, US
Jan 10, 2015 4:24 pm EST

My co-worker made the mistake of buying one of these things. When I tell you the mean guy became loud and ugly when we took it back to him five seconds later. He tried telling her that it was better than a CHI and I told him he was not honest at all. As I stood there I noticed all the complaints on line. He tried to tell us that he let her see it before she bought it and it was not any good. i asked him if this worked so well why in the world dothey not refund our money if it works so well. he then got mad and told us that he has this small sign that sayd not money back. What ever you do DO NOT buy this product. the young girl was there bragging about how much money she made there in Houston with the same product. She didnt have enough since to know people are not happy at all about the product.

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Laurabbb
Alvin, US
Feb 21, 2015 10:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought the KOR Professional Wand at Baybrook Mall on 8-8-2014. On [protected] (6months) later, it stopped heating. So I tried to exchange it. I just wanted another one. The sales person says I have to pay a $29.99 fee for shipping and handling. The sales person was very RUDE.Why should I when there is a Lifetime Warrenty. I paid $85.00 for this piece of CRAP! I will never buy from KOR PROFESSIONALS again.

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Houston Doll
pasade, US
Mar 10, 2015 6:42 pm EDT

I agree with most of the people i bought a Kor pro set for @$350. hardly used the straightner because didnt really straighten my hair, and less than a year later it stops heating up!. went back to BAYBROOK MALL and of course was told i had to pay $29.99 to return just the straightner or $50 to return the whole set! I was soo damn pissed when i heard that im like after all that damn money i spent i still have to pay to exchange! i told her she should tell customers that when they first buy and of course she said she does.. and it was the manager that sold it to me and I went back and she was still there so i told her she never told me that amd she had just finished curling someones hair and of course she did not tell that customer about the fee either!..whatever. But since theres 1 year free returning warranty i can ship back myself and only pay a small shipping fee. i live in Houston tx and theres a kor warehouse here and they said i can just go drop it off but they will ship me the new one FREE... after the first year is when we have to pay the 29.99... i still think its ridiculous!

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Princess Usbourne
US
Jul 28, 2015 5:11 pm EDT

Mine works beautifully from the Willowbrook location ...

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Racheal Lynn Ansley
US
Dec 17, 2015 7:59 pm EST

In College Station TX, I was looking at one today and was really looking forward for an early bday gift. My fiance and I talked and they put it from $220(including a free gift on and a holder for each and a carrying case for each all totalling 320 in free items) to $175 we generously declined and so glad we did! Thank you for this review hope you get everything fixed!

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