Kraft Heinz
Reviews and Complaints

We purchased your Cracker Barrel Oven Baked Mac & Cheese (Sharp White Cheddar) at our local Kroger a couple of months ago. When we went to eat it last week, the package didn't have a seasoning packet. We cooked another one of your products several days later (Cheddar Havarti) and made sure the White Cheddar was missing something by comparison. It was. Both products tasted good, but the first one suffered due to the consistency and lack of flavor.

I purchased a Taco Bell soft tortilla dinner kit. It was supposed to include the seasoning, sauce, and tortillas. The kit was missing the seasoning packet. I was so upset I've never had this problem before. Everything was in the box except the seasoning. I have already just used the tortilla and sauce and just ate the hamburger meat unseasoned. Didn't taste as good as it usually would.

I have always lived velveeta cheese and it seems recently it is gross. The last few times I pirchased it it was nasty. Could you send me some coipons or sometibg to compensate. I would love to hear back from someone. [protected]@yahoo.com. I was a fan of the cheese but I am bot kow. It just taste so weird. I am hearing tuis complaint from other people also.

On 7/6/2018 I purchase 6 bottles of the subject flavoring. I've been purchasing this flavor for quite some time and have never had an issue other than my store being out of it from time to time. I opened my first bottle and noted the flavor was definitely off and tasted more like a recipe from a competitor that I have previously tried. Certainly not the flavor I expected. I tossed that bottle and opened another, with the same result. Knowing I still had a couple bottles remaining from a previous purchase, I looked for identifying information to help me tell the difference. The stamped info on the 2 bad bottles and I'm assuming the other unopened 4 bottles is:
XAW 8159
11 1 14:11

The bottles were purchased at HyVee grocers, 1843 Johnson Ave. NW, Cedar Rapids, IA.

Please advise.

The packaging sucks! If it's humid out no matter how you try to reseal the package the cookies get stale! I throw out more cookies in the summer because they get soggy due to humidity! Bring back the old packaging! You need to fix this I am tired of throwing them away! I have to put them into a ziplock bag as soon as I open them and then they get smashed easier. Really? Minimum of 350 characters? I had to ramble like an idiot!

I bought one of the new Just crack and egg and the peppers were all gross and smelly, the number on the pouch is 18130 14:16. I bought this at my local store on 07/06/2018 the package says it is good until Aug 22/2018. This is upsetting as I have had them before and enjoyed it. I just wanted to reach out to let you know. It looked like the bag for the peppers and such was not sealed correctly

In June, I bought three 60 oz. jars of Real Mayo and the first two were rancid when I opened them. I have not opened the last one yet.

When I opened the first one, under the cardboard seal, the mayo was almost mustard yellow and crusted and the mayo smelled too rancid to use. It almost made me gag. I threw it out. I opened the second one and it was the same.

I'm from Arizona but I am currently in Costa Rica to find a buyer for my house here, but if I was in the United States, I would return the product to the store for a replacement. However, here, it is a four hour drive to the store where I can buy this brand.

I bought it at the Zapote PriceSmart store in San Jose, Costa Rica. NOT in California. I attached the receipt.

Here are the numbers near the expire date. 23SEP2018 00:58 CP06
Here are the numbers underneath the bar code. [protected]
The numbers are the same on both containers.

Your brand is the only mayo I buy. The local stuff tastes awful. Last year, if memory serves, maybe in October or November, I went to Price Smart and there was a huge pallet of your Mayo but none on the shelves for purchase. When I told them I wanted two of the jars, the person told me that they were contaminated and could not be sold. I think it may have been a similar problem. Something to check into.

Also, while I'm writing, I thought you should know that the prevailing opinion here about American products is that big companies in the US bring back all the merchandise that is past the expire date and change the labels to a newer expire date and send them to third world countries, like Costa Rica, because the company knows that people here don't expect quality like people in the U.S. do and won't complain if the product is bad. Just thought you should know.

I don't know how, or if, you can reimburse me but you need to be aware that something is lacking in the quality of the seal on this Mayo. I never had this problem with products in the US and I will be so happy when I can sell my house and get moved back there.

Thanks for your attention to my concerns. Carole Saylor

Product purchased at Kroger in Anderson Township (Cincinnati OH). Every cheese stick Ithe bag was extremely difficult to open. You had to use opposite side of the "Tear here". Even still it took about one minute to open each cheese stick. Not a huge deal but inconvenient. I believe there may have been a miscut while being packaged.

Thank you,
Shawn
[protected]@gmail.com

We have always enjoyed MCCafe coffee and have bought K cups of this product often in the past. However last month we bought a 100 count box at Sam's Club and the coffee was old, stale, & bitter. After calling the number on the box, Consumer Relations apologized & said they work send a refund. Their "refund" turned out to be 14 coupons for several dollars off per box of future purchases! Totally unacceptable & when I called back they said there was nothing else they could do! Pathetic!

This is to inform you that I am subhash paul and I am having a retail counter named paul medico in which we sale your products, now the matter is that some few months back approx 7-8 months back I had signed an contract regarding display whose amount was 2400/- (rs 800/- per month) for three months, but still now I didn't got my money only rs 800/- had been paid and an amount of rs 1600/- is still now due. They had also taken a canceled cheque from me they told that the money will be credited in my bank a/c that was also not done.
I had told the wholeseller many times sometimes they ignore or sometimes they say that company has not given the money, but till now I don't know what is true. This is my last step in which I am complaining you but now if I don't get any positive reply I will stop selling all of your products which includes all complan, glucon d etc. And as a result the ultimate loss will be yours.
This time I am expecting a positive reply. All the required informations are given below and the photo of contract form are also given.

Shop name (retailer)- paul medico
Wholeseller name - subhas trading agency

For further information contact - [protected].

Opened a brand new bag of the jumbo marshmallows and the second one I pulled out to put on a skewer for my 4 year old grandson to take outside to toast has a bug buried in it!
Gross.
So glad I didn't let the kids get their own.
My husband now refuses to buy kraft which upsets me terribly. Please check other batches to make sure this was isolated incident.
Theresa Braley

I bought some bags of caramels from leafy and I started chewing each one and at first it felt like a little chunk of hard caramel in my mouth but it turned out to be plastic every single time in EVERY piece of candy in the bag I got ( the only bag I tried I threw the other 5 bags away... and that is unacceptable... thank god I didn't use the other bags for the bake sale! How does plastic get in every single piece?

Recently purchased a jar of Kraft Natural Sea Salt Peanut Butter at Shoppers Drug Mart in Port Elgin, ON on sale for $4.99, the first time ever purchased. When I opened the jar it was a jar of oil with a large ball of peanut stuff floating around in it. I phoned the 800 number on the jar. A lady thanked me for calling, took information off the jar and said a voucher to replace it would be forwarded.

Within a few days I received a letter thanking me for telling them of my experience, and enclosed were two $ 3.00 off coupons 1 for each of your next 2 purchases. So I looked up the Customer Service number called and once again I was thanked for calling, and told that was how Kraft reimbursed customers.

I am not about to buy 2 more jars of Kraft Natural Sea Salt Peanut Butter trusting that the product would be better. Certainly surprised at the offer to be an on-going customer.

John Noble
[protected]@gmail.com

As both a Kraft-Heinz stockholder and consumer I regret to inform you that I can no longer purchase any products or services under the Kraft-Hines umbrella due to your advertising on Fox news. You certainly have a right to advertise wherever you see fit, as a stockholder I have the right to decide who I choose to invest with. Should Kraft-Heinz continue to advertise your products and services on FOXNews it will leave me no choice but to sell my entire portfolio of Kraft.

Thank you for reading my comments and concerns.
I hope Kraft-Heinz takes this matter seriously. Your association with Fox news unfortunately tarnishes the good reputation of Kraft-Hines products.

Thank you for reading my concerns. I hope Kraft-Heinz will make an advertising decision that benefits both the consumer, investor and your corporation.

I have eaten vegemite on and off for about 55 years... A taste australians have loved for generations. I had vegemite on toast yesterday and the vegemite tasted awful... Bitter... Bitter... Bitter... Like no vegemite I have tasted before... Google says there have been recent changes to vegemite. I will not be eating it again. Horrible. It is tine to bring back the original recipe. D

looking for the product listed on your website. Talking to a member of you "staff" that take calls is like talking to an elementary school child. How sad of you to not make a product and still have it listed on your website. The person I talked to had NO knowledge of the "season" it would come out in since it's a seasonal item. Seriously? Doesn't your company train your operators with knowledge of products? You don't know what season a "summer" item comes out in? Then proceeds to tell me that I can find it on Amazon but the only thing they see is Pineapple and he doesn't know if it's just the writing is wrong and it's really Pina Colada? No wonder this world is the way it is. Lack of direction and training. I am very embarrassed for that poor person who I spoke with. I am sure they were very embarrassed themselves. I'm sorry does pineapple taste like Pina Colada? Does it say Pina Colada on the package? No. it's say Pineapple. Now after being on hold so they can "find some more information about the product" for 17 minutes I finally just hung up seeing as I wasn't going to get anywhere. Get your crap together Kraft and train your phone operators with at least some knowledge of your products. Very disappointed customer. Thumbs down!

I purchased a pack of string cheese from bjs wholesale. When I opened the package I noticed that ALL of the individual cheese sticks were not perforated. A whole package of cheese sticks that needed to be cut apart with scissors. I love this product and ate them all they were delicious as usual. I just had to cut each stick apart with a pair of scissors. Thanks for listening.

Three generations of my family have enjoyed Kraft Smooth Peanut Butter. It is shocking to realize that Kraft has changed this premium peanut butter into a runny, inferior tasting product.

We probably would have accepted a lesser amount in the jar. This drastic, poor decision to cheapen the product has resulted in our extended family choosing another brand of peanut butter.

We are actually sad to lose our favourite peanut butter. I sincerely hope that Kraft will not extend this cost-saving measure to it's other products. Consumers will only pay extra for premium brands if they remain "premium".

Sincerely,

Mary Lynne Hooey

I recently purchased a box at our local Foodland, I tried 4 pods, then gave up. Each tome I got an error message saying something about contents under pressure, very annoying, because I love this coffee. This also happened several times with the last box I purchased from Costco. I have my receipt and would like a refund,
Sincerely,
Joanne Dale
[protected]@gmail.com
[protected]

I purchased a box of JELL-O Chocolate Flavored Sugar Free Fat Free Pudding from Walmart at 4928 State Road 674, Wimauma, FL 33598 on June 9, 2018. The box was perfectly sealed, but when opening it the package inside containing the pudding was wide opened. This is the second box I purchased where the inside package was opened (apparently not properly sealed). The first time was a few weeks ago and I returned it to the store. Since this is the second package I found this way I feel I should bring it to your attention. I have attached a copy of the store receit for that day.