Menu
For Business Write a review File a complaint
Kraft Heinz

Kraft Heinz review: shake n bake 50

S
Author of the review
3:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I got a Shake n Bake original chicken product and it says that there are 2 seasoning pouches in the box I had just opened the box and there was only 1 in there I had 15 drumsticks to feed a family of 5 with 1 seasoning packet nope it didn't workout. When you buy something you expect the whole product to be there and it to taste good. Please help me..

View 0 more photos
50 comments
Add a comment
P
P
p urb
US
Sep 11, 2019 3:54 pm EDT

04 MAR 2020 DB01 23 . 24

No shaker bags with this package; ruined our dinner

Been buying this shake and bake for years and I was shocked. What else is wrong with your product? I will think twice before buying again

R
R
Rhana
US
Jan 28, 2020 1:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I opened this pouch of shake and bake and to my horror, there was a webbing all through the seasoning pouch and a worm was crawling all around.

K
K
Kellie Kurtz
US
Feb 28, 2021 7:54 pm EST

We normally keep this product on hand all the time. The last time we bought it each box had 2 packets but one in each box was sliced open. No cut in the box but an obvious cut in the individual packets. So basically it cost us twice as much to use than normal.

K
K
Kellie Kurtz
US
Feb 28, 2021 8:07 pm EST

We use this quite often and were disappointed with our last purchase. Each box had two pouches but one pouch in each box was cut open. There was no cut in the box but was an obvious cut in each packet. So we spent twice as much as normal per meal due to only being able to only use one packet.

D
D
Disappointed in Iowa
Roland, US
Jul 22, 2021 7:22 pm EDT

Open the box of shake and bake tonight for dinner there was two packets a seasoning and there were four bags okay not a problem I thought I looked at the first bag I pulled out and it was sealed on both ends no way to open it. The second two bags were sealed in the middle grab the forest bag and it had an opening so I figured I would use that knowing that I would need both packets of seasoning for my chicken poured 1 in and it immediately spilled onto my kitchen floor open because both sides were open

E
E
Edward Holmes
US
Feb 25, 2022 8:08 pm EST

We open the box of shake and bake tonight and it didn't have any bags in it at all just the seasoning I think this is a horrible reflection on the company itself

B
B
Barbara Bruner
US
Apr 19, 2022 6:14 pm EDT

Another unhappy customer. Seems like having only one bag in the box is an ongoing problem. Would hate to stop buying this product.

A
A
AUBIE1716
Pelham, US
Oct 22, 2022 2:05 pm EDT

NO PLASTIC BAGS in the box of Shake 'n Back I bought yesterday.

Bar Code#[protected]

Use by Date 8/8/2024 DB01

Tried to call the complaint department but recording said it was "After business hours "?!? Think they at least an explanation!

T
T
TammiFortin
Welland, CA
Oct 27, 2022 5:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The last 3 boxes of chicken extra crispy didn’t come with bags and one of the bbq ones came with one bag but was opened all the way threw I don’t know what is happening with your product lately

Thank you

Tammi Fortin

R
R
RobNKaren
Toronto, CA
Nov 06, 2022 5:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

This is the 3rd box of Shake n' Bake that has come with zero bags in it! First 2 were extra crispy and the last one I bought a 4 pack and it also had no bags. If they have started omitting the bags from the boxes, they should rename the product. I hate wasting my freezer bags to shake my chicken in.

H
H
Howiepo
US
Nov 07, 2022 5:22 pm EST

We had a total of 4 shake n bake boxes bought at various times. Tonight we opened 2 boxes (bbq and extra crispy) only to discover no shaker bags. Out of curiosity I opened the other boxes up and no bags in those either. I would figure human error for one box, but all the boxes? What's going on Kraft Heinz?

W
W
Whoohoo
Elkhart, US
Nov 13, 2022 6:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

We had the same problem! Do I get a $2 coupon for the bags missing?

N
N
No Bags enclosed
Kingston, US
Nov 13, 2022 10:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Shake and Bake Chicken.

No bags enclosed!

View 0 more photos
S
S
Susan Mary Talbot
US
Nov 16, 2022 4:44 pm EST

No plastic bags in my last 3 shakeN bake pork and chicken boxes.I had to use one of my freezer bags each time. The box does state in the directions to use the shaker bag. Prior to no bags in the box, one box had defect plastic bags that I couldn’t use. I have been using this product for years. Is their a problem with the supply chain to get the plastic bags?

S
S
sunspinner
US
Nov 28, 2022 5:37 pm EST

They apparently got rid of the shaker bags to help with "sustainability." So...charge us MORE for less product and no bags and force us to use bags anyway? That...makes zero sense. And the instructions still state to use the shaker bag. Go figure.

N
N
Not Stupid2
Elsewhere, ny, US
Sep 30, 2023 8:50 pm EDT
Replying to comment of sunspinner

Another "sustainability" idea ...is to package the crumb coating like Knorr or McCormick and sell them at a FRACTION of the cost!

I guess they think we're stupid...

J
J
J C 22
Taunton, US
Nov 16, 2022 8:36 pm EST

Bought a box of shake and bake original pork

And there is no shaking bags in it!

View 0 more photos
K
K
Karen T Sasnow
US
Nov 30, 2022 6:58 pm EST

3 boxes pork flavor - no bags. Price is up $1.50 from 18 months ago. Ridiculous

G
G
Gerry91760
Gaffney, US
Dec 04, 2022 9:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Not so much a complaint as a suggestion. Seeing you did away with the shaker bags why not save even more money by just selling shake and bake in printed pouches like muffin mixes instead of boxes thus encouraging more sustainability

G
G
Gerry91760
Gaffney, US
Dec 04, 2022 10:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Btw the bags were never really big enough anyway. I just used ziplock bag or empty bread bag

L
L
Lisa Vickers
PORT ORANGE, FL, US
Dec 17, 2022 8:21 am EST
Verified customer This complaint was posted by a verified customer. Learn more

And I thought I was the only one. I guess not! When I opened a box of Shake and Bake for Pork to make dinner last night, I was dismayed to find no bags in there. Now I see from other comments here that Kraft is no longer providing the bags. What a disappointment! One of the reasons everyone buys this product is the ease of making dinner. Not so anymore.

B
B
BIG JOE 33
ocoe, US
Dec 17, 2022 7:48 pm EST

we have used shake and bake for years and years . loading this product in an empty box is unsanitary, my entire family and all of our friends will never use your products again i know corporate greed it hose cheap s uncontrolled your company and many others are treating their consumers like animals . the cost of those bags are pennys how much does kraft need. All your products , send all to 3rd word country's they deserve them. Our nation built kraft and its other products have been reduced in sixe but raised in price, we as AMERICAN CITIZENS are disgusted with you. we are contacting the F.D.A. AND DEPARTMENT OF HEALTH TO CHECK THE BACTERIA COUNT YOU MOST LIKELY IRRIDATE IT BUT OUR NATION HGAS HAD ENOUGH. WHY NOT MOVE PRODUCTION TO CHINA , PAY PEOPLE NOTHING , MABEY YOU COULD AFFORD PLASTIC BAGS.

J
J
Just Baffled
Nepean, CA
Dec 19, 2022 5:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ridiculous that no bags are provided any more. For sustainability? Your not saving anything as most people will use some bag anyways, like zip locks. Only difference is source of bag is not from you. There is still gonna be that waste from purchase of your product. It's not a win for you and sustainability no matter which way you look at it. The people supporting and cheering this move by you most likely don't eat chicken and eat plant based meats which are wrapped in plastic. The irony.

T
T
Tracy Hare
US
Jan 03, 2023 6:04 pm EST

I agree and why is the price the same for them still now with no bag. I will not buy them anymore.

B
B
bopsnub
CLINTON, US
Dec 28, 2022 3:02 pm EST

I am ever so disappointed. Same here with no bags or deformed bags. No quality control does not surprise me. Poured product into bag and it came out the other side! Other bags were just sealed on both ends! We do like Shake and Bake, however, when we saw the "HEINZ" we decided to never purchase again! Same as "HEINZ" KETCHUP, only using "HUNTS" KETCHUP! THANKS, HEINZ AND KERRY. NOT FOR US, IN MORE WAYS THAN ONE!

B
B
brandon thibault
US
Jan 05, 2023 4:43 pm EST

Yeah, If you're doing this in an effort to reduce waste why didn't you change anything about the product other than just removing the 2 bags, you dont imply on the box that it doesnt come with a bag anymore, yet still charge the same amount and tell us to use the bag on the bag to shake the product lol what a joke... give us a paper bag or something!

V
V
VanGlorious
Mississauga, CA
Jan 06, 2023 11:41 pm EST

I have gotten a few boxes in the past couple months. First box had only one bag, when it should be 2! And tonight I opened both boxes I had left, and NO bags! I had to resort to ziplock bags!

P
P
Patrick Maldonado Sr.
US
Jan 10, 2023 8:24 pm EST

NO MORE BAGS!? I don't think you can call it Shake N Bake anymore. There is nothing to shake! This is nothing more than a greedy move for more profits. What I am I to shake it in, the stupid box? This is a big fail.

S
S
Sunshine2023
Delmont, US
Jan 12, 2023 8:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I am so annoyed with companies nickle and diming the consumer. Not only did the price go up for Shake N Bake, but I opened the box to find no bags! Now it's no longer "Shake N Bake"; it's just "Bake". In this turbulent economy it's a no-brainer and easy decision to cut overpriced breadcrumbs from my shopping list.

J
J
jeffnmaggie
Sumner Wa, US
Jan 17, 2023 6:26 pm EST

No bags! What are you guys thinking? Chance the name then. Had to drive back to the store to get bags.

I want my money back will not buy anymore of your products and will tell of my friends also not to buy them

K
K
Kimber1967
US
Jan 19, 2023 12:15 am EST

No shaker bags now yet the product is MORE expensive? Absolutely rediculous. Bad idea. Will not be buying it again. Ever.

K
K
Kimber1967
US
Jan 19, 2023 12:17 am EST

No more bags?

B
B
BeckyP60
Bay City, US
Jan 19, 2023 2:16 pm EST

I bought shake n Bake yesterday and opened up an no bags now it's supposed to have bags in the box it's expensive 4.99 a box and no bags you can't shake if there's no bag's upc [protected] date is Nov 10th 2024 code DB01 BOUGHT AT KROGER IN ESSEXVILLE MICHIGAN

View 0 more photos
F
F
Feddy284
Rochester, US
Jan 24, 2023 12:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of BeckyP60

Same. I wrote to consumer affairs and got this BS reply from them:

Thank you for visiting our website.

I am sorry to hear that the shaker bags were missing in your Shake N Bake Extra Crispy. I truly understand your concern.

As a family staple for over 50 years, we are excited to welcome a new era of our signature packaging and announce the removal of the plastic 'shaker' bag from our products. Effective across our full product line, this is our first step towards a more sustainable future for Shake 'n Bake. In place of the ‘shaker’ bag, we encourage you to shake using a reusable container as the vessel for adding that extra layer of crunch to your favorite recipes. In fact, this simple change to is helping eliminate 900,000 pounds of plastic waste annually – the equivalent of more than 270 mid-size cars!

We are proud to evolve with the world around us and usher in a new effort to help our brand, and our loyal users, take steps towards a more sustainable future. While the 'shaker' bag is an important part of our legacy, our product is just as effective and delicious without the plastic waste and we are excited for all of the good to come from this simple, yet effective packaging change!

I hope that this has given you some useful information. Again, thanks for contacting us, and I hope you'll continue to enjoy.

Kraft Heinz Consumer Relations

S
S
s lemm
US
Jan 30, 2023 11:50 pm EST
Replying to comment of Feddy284

yet the packaging still says bags included!

D
D
David Steven Rice
US
Mar 21, 2023 4:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Feddy284

Since Kraft/Heinz have permanently removed the shaker bags from their Shake N' Bake product in November 2022, then in the real world it is actually no longer Shake N' Bake! The packaging is now very DECEPTIVE since it doesn't say that the plastic shaker bags (that were included in the box since 1965) are no longer in the box. The cost of the product which is quite high, about $4.49 or so depending on where you purchase it, for basically two small paper bags with a couple of ounces of bread crumbs...that is it! The high cost of the product in the past was semi justified because of the convenience factor (plastic shaker bags included in the box), which is now gone! You can but a large container of 15 oz. of seasoned bread crumbs for $1.49, and a box of 25 quart sandwich bags for $1.89. Why on earth would anyone on planet earth knowing that shaker bags are not included anymore purchase Shake N' Bake from this day on? Why, because they are magic bread crumbs?!

N
N
noeline87
US
Sep 02, 2023 6:58 pm EDT
Replying to comment of BeckyP60

I have stopped buying shake and bake. The last 3 packages had no bag. What pisses me off is the price has more than doubled, the amount of seasoning is smaller, their directions are wrong as I can only use two breasts per packet and two pork chops and it barely covers them. AND then I have to use my own zipper gallon bags which those prices have gone up too! So they have lost me has a customer and I won't buy anything from general mills again.

C
C
Carl Peters1
Wilmer, US
Jan 15, 2024 10:02 pm EST
Replying to comment of Feddy284

You are right...BS from Kraft!

F
F
Frank Olandese
US
Feb 01, 2023 6:33 pm EST

Hello just got a box of shake and bake which I enjoy for many many years but I discovered there were no bags after going to your website I see that you've stopped putting in the bags to save over 900,000 pounds a plastic waste well I think that's very admirable and thank you for doing what you need to do to save our planet however you still have it on the box saying two pouches and two bags for two meals just thought maybe you should change the wordage on the box thank you

Frank Olandese

8216 199th Avenue

#4

Bristol, Wisconsin 53104

D
D
David Steven Rice
US
Mar 21, 2023 4:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yup. Very deceptive advertising by the company. The bags were included since 1965. They removed the bags and raised the price but didn't change the packaging.

V
V
VG64
Orange City, US
May 12, 2023 4:04 pm EDT

Now they are creating more plastic waste... Because instead of using those thin lightweight plastic shaker bags...I am using heavy freezer bags ...LMAO Craft... your doing more harm than good...

Just because you aren't supplying. them... You are causing 2-3 times the plastic waste...

Sleep well :)

P
P
peggy gieseking
brazil, US
Feb 20, 2023 9:39 am EST

I bought 4 boxes ( 2 bbq and 2 original) I opened the boxes to find that there was no shaker bags inside 3 of the four boxes, this has happened on several occasions, and i've had to use my freezer storage bags instead. This has happened more than once.

D
D
Duped By Kraft
Stoney Creek, CA
Apr 29, 2023 10:04 pm EDT

With the already outrageous price of Shake N Bake, coupled with the false advertising of shaker bags included, my advice is this: If you can, purchase pre-seasoned meat products from places like Costco. Quality meat and already seasoned, more than likely cheaper than using this product. I'm not saying boycott, just stop being duped by Kraft and their deceptive practices.

C
C
Crystal49
US
Feb 28, 2023 8:29 pm EST

Have you stopped putting the shaker bags in the boxes? This is the 3rd box in two months without the bags😒

View 0 more photos
K
K
Kenny gray
Russellville, US
Mar 11, 2023 6:20 pm EST

Opened the ranch flavor and no bags wth?

D
D
David Steven Rice
US
Mar 21, 2023 4:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Kenny gray

They stopped putting the shaker bags in November 2022. I will never buy that product again. They removed the bags and raised the price. Ridiculous!

O
O
otis111
maryville, US
Aug 30, 2023 7:00 pm EDT

Please Bring My Shake N Bake For Hamburger Back...

S
S
Star Ronk
US
Nov 21, 2023 5:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yea I know what you mean, mine had NO pouches, that's ridiculous!

View 0 more photos
N
N
noeline87
US
Dec 17, 2023 9:55 am EST

OMG! You sure had me fooled! I stop buying your product as soon as you elimated the bags for shaking the meat. You got so many compliments so you were so deceiving in the advertising on the front of the box.. I happened to need another brand of shake and bake and I noticed you added on you box in big print 2 pouches for 2 meals. I was excited so I bought 4 (2) chicken and (2) pork. I just opened it and guess what? No freaking bags. So I looked at the box again and it stated no shaker bags for less plastic packaging. You informed me to put in a container with a lid and shake it. Guess what it didn't work. the ones that I bought before with no bags I had to use my one gallon bags that are expensive. You are so deceiful! I will never buy your product again and shame on you. ALso, you raised the prices. How can a company like you be so [censored]ty? And I am not the first one nor will I be the Last. I will post this everywhere I can.

S
S
Sherita Sanders
US
Jan 02, 2024 4:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Strike on kraft! I am tired of companies trying to change the world by unnecessary means! Then you jack up the prices $3? I will never buy anything made by kraft or Heinz again. This is the beginning of your downfall. I'll make sure of it. History in the making smugs!

More Kraft Heinz reviews & complaints

  1. Kraft Heinz Contacts

  2. Kraft Heinz phone numbers
    +1 (800) 543-5335
    +1 (800) 543-5335
    Click up if you have successfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number 0 0 users reported that they have successfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number Click down if you have unsuccessfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number 0 0 users reported that they have UNsuccessfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number
    United States
    +1 (800) 567-5723
    +1 (800) 567-5723
    Click up if you have successfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number 0 0 users reported that they have successfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number Click down if you have unsuccessfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number 0 0 users reported that they have UNsuccessfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number
    Canada
  3. Kraft Heinz emails
  4. Kraft Heinz address
    801 Waukegan Road, Glenview, Illinois, 60025, United States
  5. Kraft Heinz social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
Kraft Heinz Category
Kraft Heinz is ranked 3 among 26 companies in the Food Production category