Kraft Heinz
Reviews and Complaints

On February 16, 2018 I purchased a box of Crystal Light Cherry Pomegranate Drink mix, 10 individual packets. When I got home and opened the box I found 3 of the individual packets inside were unsealed and empty or partially empty. The original box had been unopened when I purchased it. The numbers on the box are as follows: Bar Code [protected] 9. Product number [protected]. Best used by 25Dec19 11:03 DB07 02.
I wanted to make your company aware of this and ask that you imrprove quality control and I would appreciate coupons to assist in future purchases since this product is quite expensive. I have the box and the packets if you require them to be sent to you. Thank you.

One of the packets in a 6 pack of the aforementioned product was unsealed, unopened and EMPTY! This is the second issue we have encountered with the same product; the first time there were only 5 packets.

While I love this tea and the convenience, In reality, this is expensive and I am not in a position to pay for goods that I do not receive.

I am more than willing to send this empty packet to you, if you want. I would appreciate a refund or coupon for free tea.
Linda Evans, C5 Garden View Terrace, East Windsor, NJ 08520

Purchased box of Velvetta Rotini and Cheese with Broccoli. We eat the shells and cheese all the time and decided to try the Broccoli. It tasted great but within 5 minutes my daughter and myself broke out in red rash on our face and on her hands. My throat started burning. The velvetta was the only thing we were eating. I cleaned our faces but redness and rash did not go away. We both took Benadryl to prevent any further reaction. I can only figure it must have been something in the Broccoli packet.

This was my first time trying the Kraft deluxe mac and cheese. I usually just use the original powdered cheese Kraft, or sometimes the already made bob Evans brand but today I decided to go for this. I had a few issues. First, my "cheese sauce" was not sauce at all, it was one giant chunk of "cheese." It did eventually melt on the noodles but it made me worry about the quality. I had already checked the expectation date (June 2018) so i knew it wasn't expired. After it was mixed and cooled a little I tried it. At first bite it tasted really salty. I had maybe 3 more bites and decided to just throw it all out. There wasn't much cheese flavor. All I could taste was the noodles. It seemed really dry, which is crazy because the powdered cheese actually is creamier and better tasting than this. I hated it. Mac and cheese is one of my favorite foods. I haven't been feeling well so stopped at the store to buy something just for me. A little cheat to treat myself with. I made a terrible choice in choosing this product and am now lying in bed, hungry. I wouldn't try this product ever again based on this experience.

I purchased these at Walmart neighborhood store two days ago. The tots we're all black inside of them and we're falling apart. Also they had a bad odor. I was very dissatisfied with them! I am adding photos to show of how bad they looked right out of the bag. And photos of the UPC code as I didn't keep my receipt. My family loves these so much and this is not the first time I have had this problem.

I have not had any problems before this incident but today January 5 2018 I found about a 20 dead and living little worm type bugs in a box of Mac n cheese from your company and just wanted ask how this happened. And receive some refund or something because it was gross. I would think bugs in food is a big health violation. Hope to here about this soon.

I bought a lunchables pack at the grocery store and it only contained the Capri sun juice pouch but no food. The rest of the box was empty. I didn't know if I was supposed to return the package at the store or contact the company directly. I bought multiple packages at the same time but this seems to be the only one affected. I can be contacted at [protected]@aol.com. Thank you!

On February 3, 2018 I purchased a Turkey and American cheese Lunchable from a Shawano, Wisconsin Walmart. A Walmart employee was stocking the case, and I purchased one the the lunchables the employee just placed into the case (I personally saw her put this item in the case). As soon as I opened the package (not even an hour later) there was noticeable mold growing on the turkey. The mold is about a pencil eraser size, and only appears to be on the ham but I did not look any further. The exportation date is March 10, 3018.

Hi. I have loved this product for years. However over the last few months I have noticed the quality of the macaroni is not good. When you open the box the noodles are split longwise and don't cook properly. The finished product is lacking in taste due to the poor noodles. I am unsure if you are aware of this issue but as a long time customer I hope
It will be helpful. Unfortunately I went opened 5 boxes tonight and all had poor noodles. I can't say I will be buying this product anytime soon until this issue is resolved. It saddens me because I do love your Mac and cheese very much. I look forward to any feedback you may give. If you need further information please ask.

Sincerely

Richard Misplay
[protected]@yahoo.com

In April 2017 I bit into a Kraft Bagel bite and felt something foreign in my mouth. It was a hardware nail. We, my mother and myself, immediately called the Kraft Company. They took a report and someone called us back. They asked if would send the nail to them for testing. We complied. A few months later as well as numerous phone calls later we received it back and Kraft said that the nail definitely did not come from their factory. They offered us coupons and said that they would expire. Plz Plz help us make Kraft claim responsibility. Share this to everyone you know. It could've happened to anyone, anywhere

I bought some Lunchables from the local Sack N Save at Stadium Mall in Honolulu Hawaii. My son was very disappointed when there is only one Hershey Kiss candy instead of 2 as pictured on the box. Normally, you guys have been pretty good about having the right Foods in the boxes. But my five-year-old was very disappointed to near tears because he didn't have it was on the box.

Bought two boxes and didn't have any shaker bags inside the boxes. Bought them from price chopper in Amsterdam NY 12010. Is this something new, if so I won't buy product. Then I'm told that my complaint wasn't big enough to get company attention, that's [censor]! Go to cook and not have bags. And I still haven't reach your minimum to make a complaint. I guess you don't really care about your customers

I am the mother of 7 kids I buy so many different Kraft products every month because all my kids want to eat is Kraft. However it can get so expensive. I find coupons here and there but not really enough to make a difference. I wish y'all would have more coupons because I go to the store and for example spend 5.00 a piece on ranch which I have to by 7 of. And that's just one product . Thanks for taking the time to read this your food is great and have a wonderful day

Hello, for approximately the last year, we find the kraft dinner falls apart completely- turns into shredded kraft dinner). We cook it 8-9 minutes like we always have. The most recent product has been 18-ma-29. M2 21:57. We have two 12 pack cases Is this a new formula or do we continue to get bad batches? My husband thinks it is cheaper quality sent out to support store ads . I would like to return the 2 cases(only one box missing-went in the garbage) and be reimbursed if possible. Please advise. Thank you

A couple of days ago I bought a package of Kraft single slices of cheese (24 pack) at my local Kroger store in Oak Ridge, TN.. The sleeves on the slices were sealed in such a way as to not provide a tab for unwrapping the slices. This resulted in a pain in the rear and torn cheese slices when opened. I hope that you are already aware of this quality failure and have repaired the equipment for properly packaging the cheese slices. VERY DISAPPOINTED IN YOUR QUALITY ASSURANCE (or failure thereof).
Robert Crowe

We bought this a few days ago at Walmart. After eating a few slices on crackers there was no sign or taste of jalapeños in it. Just blamd. Poor quality control. Have had off brand by HEB and Brookshire a lot better. Would think a major company like u would have a good cheese. Terrible cheese. Do you stand behind your product? If so what can you do about it?

The potatoes are thin and like mini chips. There is way too many onions and peppers for this thin amount of potatoes. The potatoes used to be thick and hearty, now they're thin and barely there! Why would you change the style? You're picture doesn't depict the same ratio anymore. So you should sell this bad for someone who wants to make a soup or something but as far as potatoes go, you have fell way the hell off with this change. This has been going on for several months. I assumed I got a bad bag. Now I realize y'all have really messed up a good thing! Fix it. People with money are always the most dumb people when it comes to feeding families with low incomes.

The new and improved Miracle Whip is horrible! It is not creamy, sweet and what makes Miracle Whip different from mayonnaise!
I bought Miracle Whip because I dislike mayonnaise... WHAT have you done to Miracle Whip...unless you go back to the former recipe you are going to lose customers including several from my family. WE DO NOT LIKE MAYONNAISE!
How soon will you be able to make customers happy again with creamy, sweet old Miracle Whip?

I bought a package of the Polly-O Part Skim Mozzarella cheese yesterday from a local Stop & Shop on 1/18/18 and opened it the next day on 1/19/18. When I opened the package there was a big piece of brown hair in the middle of the cheese. It was on the front of the package right under the name Polly O but on the inside of the packing, as opposed to the back of the package.

We recently bought a package of Cracker Barrel Cheddar Jack Cheese Sticks with freshness date of 2/10/2018. There is significant mold on several of the Cheese sticks even though they are still tightly sealed. We would appreciate replacement of the product.

Also wondering if the Kraft Heinz Company needs to check their freshness dating and/or packaging based upon this incident.

Thank you,
Nancy Bradshaw