Kraft Heinz
Reviews and Complaints

I opened up a P3 Prtein Plate today for my lunch and discovered that the cheese was covered with white spots. I always buy these and this is the first time I ever saw that. I threw the cheese and the ham out because I felt a little uneasy about eating either one. I will still continue to buy them, I just wanted to inform you of the issue I had.
The pack I had was the Ham, Cheddar, Cashews and chocolate covered cranberries.
The expiration date was: March 13, 2018
The code was: 9 NP2 1551
Thank you for taking the time to read this.

Sincerely,
Susan Gary

I recently bought a P3 Protein Plates (Ham, Cheddar, Cashews and Choc. Covered Cranberries). I opened the pack up today at lunch and discovered that the cheese was covered with white spots all over. It was not there when I bought it. I love all of those protein plates but what not to happy when I saw that.
The use by date is March 13, 2018 and this is the code under the date: 9 NP2 1551.
I will still continue to buy the packs, I just was a little uneasy about that pack, so I threw out the cheese and also the ham, wasn't sure about that either. I just wanted to inform you of that issue.
Thank you for taking the time to read this.

Susan Gary

Good Morning,

I am writing to let you know that this morning (March 7, 2018)while opening some cheese slices, I noticed something within the slice through the unopened plastic wrap. I thought perhaps the plastic had lifted and the end of the slice has become hardened, however when I looked closer, I realized that there is what appears to be shards of glass through the end of the slice.

Obviously, I am very worried about this. There were only 4 slices left from the package, and unfortunately I disposed of the outer wrapping. I hope that none of this was ingested from the previous slices. The health of my family is paramount and the thought that this product could have injured them leaves me feeling absolutely sick. I am enclosing photos that I have taken where you can see the areas on the unopened slices so you can see I have not tampered with packaging, as well as the pieces I removed from the other 2 slices and glass pieces. I would appreciate having someone look in to this matter right away.

Thank you in advance,

Jodi Kerr-Taylor

I am a restaurant owner, and I have called Kraft to make them aware and both times the person I spoke to over the phone said they would give me an email to send the information to and never did. I found glass in the slices of cheese I had purchased, and everyone I have spoken to does not seem to be concerned about it. I have attached pictures of the cheese, so you are aware.

On March 4th 2018 I purchased a package of the Cracker Barrel garlic and Herb cheddar cheese slices from my local Meijer grocery store. I used three slices on March 4th and when I open the package today, March 5th, to use 2 slices I found that they had mold on them. The expiration date on the package is March 30th 2018. All in all not that big of a deal however I am unable to use the we maining slices and question the slices I used yesterday in the recipe to feed my family.

I bought this cheese on approximately March 1, 2018 and I have been storing it in my new refrigerator. I just opened the cheese today, 03-04-18 and when I opened it the smell that came out of the bag was horrible. The cheese smelled as if it should have been covered with mold! The expiration date on the cheese is 04-15-18 so I know that there is no way that this cheese should be wreaking like this. I purchased this cheese from my local HEB, which is the same place that I always purchase it at and this has never happened before. I am not at all happy with the quality of this particular product. I would like to speak with someone about this issue if at all possible and to inquire about how this could possibly happen because what if my daughter would have not been paying attention and ate the cheese and became sick, there is no telling what the outcome of that situation would have been, maybe even possible food poisoning! Thank you, a very unsatisfied customer!

The printing on the package is as follows:
15-APR-2018-S-03-15:27-01-10

Velveeta shreds mozzarella - this fake food will not melt! Not in the oven on 350 for 5 min, not under the broiler and then put it in the microwave for 60 seconds - it will not melt. This must be purely cellulose with a smattering of color. Do not use this. The picture below is after all of the above and it still looks fresh out of the bag and unmelted... Crazy frankenfood

I purchased a little bag of your Ranch flavored Corn Nuts and as I was eating them I noticed something sticking me in my gums. Come to find out it was chunks of wood! Oh and I'm 4 months pregnant by the way. This is really unacceptable and sloppy on your end. How does wood even end up in something like corn nuts? I would definitely like to be contacted by someone in your office.

This morning I bought a box of Crystal Light Cherry Pomegranate on the Go Kroger. As I was putting my groceries away I noticed that the drink mix was spilling out and it now covers the bottom of the bag. I opened the box to find half of the packets already open and one packet was squished to the bottom. The opened packets looked like they weren't sealed correctly. I'm not very happy that I can't use half of the product.

product name: Kraft Dinner Alphabet shapes
UPC # [protected] 2

My girlfriend and I were quite disappointed upon preparing a box of Alphabet KD.
Mainly due to the quantity of noodles, and extremely mild cheese flavour. (from cheese sauce)
Generally speaking, with any other type of KD whether it be original, sharp cheddar, etc - one box is more than enough to fill both of our bowls and make a satisfying meal. When we purchased this box of Alphabet Shape KD, we expected the same quality and quantity of macaroni and cheese, especially due to the fact of the price of your product.

I purchases a pack of your regular 16 count cheese slices at my local Winn Dixie.
Upon opening a immediately noticed some odd looking lumps in the normally smooth surface of the cheese. Taking one of these odd looking lumps out of the cheese I thought it was glass. Investigating further it seemed like crystals of some sort. I crunch on one and it tasted like sugar.
Something happened to this batch of cheese product? I still have it but the wrapper was accidentally thrown away. I bought it about a week ago.
I do want want your company to be made aware of this. Thinking it was glass was a scary thought. I now do have the sharp cheddar flavor wrapper if that helps. That was fine.
My family loves the Kraft singles we use it constantly in our foods. Even added a extra cheesy flavor to the Kraft Mac n'cheese in a box.
I do have pictures also.

I contacted your comp. abt now 2 wks ago.I used the kraftheinzcompany.co email. I got the we'll contact you. We'll no email contact back! I purchased this 16 ct pkg. of cheese slices at Meijer Store Mt. Pleasant, Mi. I noticed a spot on the cheese slice that shouldn't have been there. It was noticed enough not to eat it.I am requesting a nother 16 ct pkg of cheese slices. Please send my cheese slices co to: Ms.Jenn Lasley, 1898 E Cranberry Lk Rd, Harrison, Mi 48625. I hope you will respond to my request this time. The upc code: [protected], exp date: 02 JUL 18 S 71 09:44

I bought both your instant and boxed mac and cheese, they both just tasted awful. I called your number and the first young lady really didn't know what she was doing, kept putting me on hold and cutting out then we were cut off. The second young lady was better but no one offered any type of recompense, I will more than likely avoid Kraft products in the future.

We have been buying kraft polly o string cheese 48 count for several years. Recently we bought our package from bj's as usual and as soon as my husband and I bit into our mozzarella snack, we both looked at each other with "awful" written on both of our faces. We then gave one to our teenage granddaughter and she did the same thing. They taste very salty. They're terrible and we won't be able to eat them. I don't know what we're going to be able to substitute. We would like our money back. My dear husband threw away the receipt. Thank you, janet beach

Over the last several packages we have purchased the "reseal" capability on the 10 slice 8 oz package has been defective. The reseal strip has come off one side of the package making that feature useless after one ore two openings. My wife and I only use two slices at a time and reseal the package for the next time. The packaging defect has made us use other plastic bags to keep the cheese fresh thus wasting money. Being retired we cannot afford to waste money. the code information on this particular package is: 16 Apr 2018 XCK 42 09:31. Please check to manufacturing packaging machines from that run to determine the cause. As a retired packaging engineer, these types of problems can be prevented by regular monitoring and maintenance.

My grandchildren and I found the product inedible. Pasta tasted "stale' and the sauce was not cheesy flavored and was watery. I purchased the boxes of MINIONS fully expecting them to be as good as your traditional elbow Mac & cheese product: rich and thick cheese sauce, good flavored macaroni.

The grandkids love the Minions, love Kraft Mac & Cheese but were very sad with this product. Feel free to contact me if you would like more information about our experience.

UPC: [protected]

I sent an email the night of January 28th (the same night I bought the mozzarella flavored cheese). I put this on top of a dish that I make at least weekly, and the flavor of this cheese made me want to vomit. I have never tasted anything so gross in terms of cheese. I had to throw my entire dish away(which happened to be my supper for that night and my lunch for several days after that). I would not have purchased it if I looked more closely at the packaging which clearly states mozzarella "flavored". I wrote an email the night of the 28th and received a response emai instructing me to respond to that email and give my address. Once I did, it said the email address (which I simply hit "reply to") was undeliverable. Therefore I'm trying again and using a different website. I bought a very large bag of at least 2lbs and I'm highy disappointed in the product.
Thank you,
Brittany M

I'm disabled and on a fixed income and I was just wondering if you had free product coupons or samples that you can send me because I love your stuff and I just can't afford it my address is 6033 West Bethany Home Road Apartment 1 1 1 5 Glendale Arizona 85301 if you could do this it would really really help me out thank you so much my name is Terry Ellsworth

I just purchased two (2) of these meals both had nomeat, or hardly none. one meal could be an error but both? if meals are meatless than mention that on package.
Grilled sesame beef&broccoli: big chunks of onions&peppers little or none of meat or rice
Mexican-style pulled pork another flop. I am a smart ones shopper this was my first time buying these very disappointed. please issue a voucher coupon so I may purchase my regular entrees. no more smartmade for me

1) I was unable to use two Kraft Cream Cheese Spread coupons with expiration dates of 2/20/2018 because when the Walmart cashier scanned the bar code, it came up as expired. Store management told me to contact Kraft. I was unable to buy the products (4 containers) because without being able to reduce the price by the $1 saving for each container, I could not afford to purchase your product. This is a problem compounded by the fact that I am a disabled veteran and my ability to make trips to the market are severely limited. Money is an issue because my sole source of income is Social Security.

2) I called your Customer Service phone number [protected]) and spoke to a person identified to me only as Samuel--he refused to provide me with any additional means of identification. He was not only unprofessional, e.g., he was joking with a colleague as he picked up my call, he made it very clear he had no interest in helping me, and wanted to be rid of me as quickly as possible. He was rude, curt, disrespectful and had a very poor attitude. He said since I didn't download the coupons directly from the Kraft website he could not be of any assistance to me. When I said this was not a satisfactory response, he breathed heavily and as if exasperated, repeated he could not be any service. When I said this was not what customer service is about, especially for a respected name such as Kraft, he sighed again and told me he had other calls to take! How this person can be in customer service and placed in this responsible position is beyond my comprehension. He said there was no supervisor available for me to talk to, and that I would be placed in a queue for a call back.