Kraft Heinz
Reviews and Complaints

When I opened the box of four seasoning packets, one of the seasoning packets inside the box was empty. The packet was completely sealed and when I opened it, there was no contents in it. This doesn't sound like a big dea since it is only one packet, but there are only four packets in the box so it is 25% of the product missing. These packets are 0.7 oz packets.

I have used this for years. Today I went to make strawberry freezer jelly, the recipe said to put the sugar in a saucepan with the water and sure jell. I thought maybe somethin is changed so I did what is said. Cooked it and added it to the strawberries. I made 2 batches this way. They did not set at all. I went to make another batch and noticed this recipe was different. You put the sugar with the fruit. It turned out fine. I had to use 2 more boxes of sure jell and more sugar to try to fix the first two batches. I am really disappointed, they finally are getting a little thick, but because I added all that hot liquid to the strawberries it just about cooked them. I always like the freezer jelly because it's like eating fresh berries. I hope the recipe is corrected soon.

I always buy your lunchables in bulk because I have a limited break at work and need something easy to eat that will hold me over. However this last batch of 20+ purchased for 1.68 each, included only two pizzas per package. In nearly all of the recently purchased lunchables. It is very frustrating to realize you are not getting what you have paid for.

My daughter opened up her lunchable to eat. She took out the chicken nuggets, opened them, noticed a horrible smell, then looked at them and saw half of them discolored due to being covered in mold! She immediately threw them down and after taking pics, threw it away. She is allergic to mold and I can not imagine what would've happened if she didn't notice it. This is absolutely disgusting and needs to be taken care so that no one else gets this nasty surprise.

We recently purchased your Taco Bell Crunchy Taco Dinner Kit only to discover no included seasoning packet. We have purchased the same kit numerous times previously without any issues. Very frustrating to have ground beef prepared with no seasoning whatsoever, especially living 20min from a local grocery store. We'd either like a refund or we'll simply choose an alternate selection in the future. I generally wouldn't waste my time concerning $2 but I'm at an age now where principle and integrity stand for everything. Thanks for any acknowledgement in advance, Ted Morris

I started to cook these
Pulled the cheese pack out and it had a magiet worm on the pack of
Cheese . Did not open it or check the shells out Just trashed . Cause it was in the box . The pop # is [protected] it was original and 12oz box the date is sept. 19 2017 also I have tried to call several times and no matter what time I call it always says they are
Closed .

I have had 3 lunchables recently that have only contained 2-5 slices of pepperoni. That is not enough to make 3 pepperoni pizzas. If it happened once I could shake it off things happen but it's a consecutive occurrence. I have been eating lunchables for over 20 years I'm first generation. As a consumer and fan of your product I am kindly suggesting that you look into this issue because it is not fair for a customer a LOYAL customer to pay full price for not full product.

Back around August 1st. I called Kraft with a complaint
about the skin on the "pickles" I purchased were extremely
tuff. I purchase the large (64oz.) container, I gave your customer
service rep the SKU # for one of the containers, here is the one
I presently have (SKU# [protected]) USE BY 16OCT 2017 14 57CW.
Walmart price $6.48 per and I purchase one about every 10 days.
I was told I would receive $30.00 worth of coupons to cover the
six containers I had purchased. Today I received (2) $3.00 coupons
from (Rama Rengarajan) Director, Consumer Relations.
Ref:81353797N

Not exactly what I was expecting!

8/21/17 I opened a bottle of Kraft Roasted Red Pepper Italian Dressing with a date on neck of bottle 11/18/17 that exploded while opening the bottle a loud popping noise occurred (same noise as opening champagne) and dressing poured out of bottle all over the floor.

Apparently there is something wrong with this batch of dressing. Below the sell by date was the following numbers 10:53 CP15.

You should pull these items off the grocery stores.

I purchased this product at walmart earlier tonight, thinking it was the regular chocolate pudding because the sugar free on the box was not really noticeable on the packaging. Granted I probably should have looked a little better but it was the only package left of plain chocolate pudding packs and I was so happy that it was an 8 pack, I've never seen that and in my pregnancy hunger fogged mind I thought I had hit the jackpot. So I went to work and sat down in dispatch to enjoy my chocolate treat and immediately was turned off as the sugar free puddings have the worst after taste ever. So if possible can you try and make the sugar free on the packaging more noticeable so this wont happen again, if possible.

Today (Sunday August 20th) I bought a package of strawberry jell-o from the Lunds in Wayzata, MN . We had also purchased an island pineapple package before I opened either I noticed the strawberry box was significantly lighter than the island pineapple box. So I opened both boxes to discover that the strawberry box had no product within it. As for the resolution for my complaint I would like a refund for the product that I have purchased.

The marshmallows are all stuck together. They are too sticky and difficult to separate and use. Purchased to use for S'mores and was unable to use them. I would like a refund of my purchase price. I submitted pictures of the bag and of the expiration date. I would also accept a coupon for a free bag instead of a refund of money. Does this happen often? Should I return to buying the store brand which I've never had a problem with.

I am a 25 year old mother of a 4 year old however, I am the lover of the lunchables so this was something that happened to ME and not my child (thank God)! So needless to say i took a huge sip of my capri sun that was found inside my extra cheese pizza lunchable & it tasted disgusting. So i looked at the bottom and saw what looked like a film on the sides and something circular floating inside. (i have pictures and videos) anyways, i cut it open and it was green mold.

Hello,

I recently purchased a pack of crystal light peach iced tea pitcher packets, and one of them was completely sealed and filled with air. I'm sure it happens all the time, but I just wanted to let you know. I love your crystal light products, so I was a bit disappointed, but a quick trip to the store solved the problem. Keep on making awesome stuff!

This evening (Aug. 18/17) I prepared a grilled cheese sandwich for our 6 year old grandson. He said he did not want it because it had "chile", ie. "Hot".
We explained it was not possible; after insisting it had "chile", I had a bite of the sandwich, and, TO MY SURPRISE, IT WAS "HOT", it had "chile". I told my wife about it, she had a small bite, and said we were both right ! We proceeded to go check the package in the refrigerator and noted everything
appeared normal. We thought the specific single slice might have been contaminated. We opened the sandwich and noted the cheese had red and
green specks, probably "pepper" specks. We concluded it tasted like jalapeno. We do not know how this mixup in the packaging could have happened. Kindly explain and acknowledge receipt of this report. Thank you, Rodolfo Gonzalez S., [protected]@hotmail.com

I had a brick of philly cream cheese that was dated for december of this year that became moldy. The dadte is in an enclosed picture if needed. I opened it last week and it says 10 days after opening is best, it was less than that. There are photos attatched of the product packaging and the product itself. Please contact me further via k.[protected]@yahoo.com.

The product is Kraft single slices is has some codes on it the codes are [protected] six four numbers underneath [protected] the date is 13 June 18 s71 1822 I purchased the cheese at Walmart in Kissimmee Florida and when I open the cheese when I open the package of single sliced cheese the paper stuff onto the cheese if every slice and I have little kids to go in the refrigerator they open up the refrigerator and get the cheese and they open it and the paper plastic was still on there you barely can see it but it was on there they could have swallowed plastic I did not notice till I ate plastic the cost is clear you can't see it my kids are three and six years old and three years old they don't know the difference. My email is Kenneth Gillespie [protected]@gmail.com I tried to call ya'll two days in a row and I steal you wouldn't answer since all your customers our services are busy and I only stayed on the phone for 2 hours waiting.

I recently purchased a container of my favorite cottage cheese from my local supermarket, Sudbury Farms in Sudbury MA. and was disgusted to fine a blob of what appears to be an black oily mass in the container. I opened the container today 08/16/17 . Obviously, it cannot be consumed and needs replacing, however, I need to know what this material is and if it represents a contamination beyond the single instance and potentially including all other containers manufactured at the same time. I would provide the photographs if there were a means to do so and will post them to your Facebook and other social media sites if necessary. Let me know how I should proceed.

I just sent this email to Michael Mullen, a SVP at KraftHeinz:

Mr. Mullen:

The corporate architecture for handling Kraft retail consumer issues stinks!

Twice today I waited and waited and waited on hold via your toll-free number because there was evidently not enough staff to handle the influx of calls. I tried back a third time at 3 PM Eastern and the office was CLOSED!

I then tried to send an email, and it was a navigational nightmare on your website... I couldn't find the page to do so... It was more of a scavenger hunt than help!

Here's the short version of my issues:

Slowly but surely I'm phasing out Kraft brands from my grocery items. Right now, the only thing that's still to my liking is your mayo with olive oil... but time will tell if I remain loyal to that!

In the past I stopped buying Kraft Shredded Cheese because fat-free packages have less weight [but the same cost] as the regular shredded cheese.

Because sales were "not enough" for Kraft you'd discontinued the fat free cream cheese.

Two weeks ago, a competitor's brand of cheese slices [including fat free] was put on a BOGO sale by my local grocer. They were out of stock despite numerous visits to the store, so the meat manager [as a form of compensation] gave me two packages of Kraft fat-free sharp slices.

1. The packages weigh less than Borden's... Yours: 10.7 ounces; Theirs: 12 ounces
2. When you open the wrappers, the slices split apart because of the thinner weight.
3. They taste blander (not enough of the 'sharp' flavor as indicated)...

When the store finally got in the Borden fat-free Sharp slices, I took back the unopened Kraft package and exchanged it for a Borden's one as well as purchasing more of their product!

I'm one of those consumers who is not only health-conscious, but value conscious. The more you cut product portions, the less I buy the brand. You company is not doing anyone any favors... and I have dumped a lot of 'major' brands because of this practice.

It's bad enough that a product is dissatisfactory to a customer. It's worse that's it's near impossible to contact Kraft to discuss any issues with them. Time is money, and Kraft has certainly wasted enough of mine.

I guess the mayo is the next to go...